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MCE Insurance: Motorbike reviews

Name: Motorbike
Rating: 1.42 (74 reviews)

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1.39

Based on 74 reviews, last reviewed 13th Jan 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

4 star

89%

Latest highest rating:

5

Bike insurance Good customer service and easy to use Reviewed on: 30th August 2023

Latest lowest rating:

1

Good riddance to these lowlife Worst company ever. Now in the toilet where it belongs. Hope their leadership team can never be allowed backin to the industry. Reviewed on: 13th January 2024

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MCE Insurance Motorbike reviews (74)

Good riddance to these lowlife

Worst company ever. Now in the toilet where it belongs. Hope their leadership team can never be allowed backin to the industry. Reviewed on: 13th January 2024

Bike insurance

Good customer service and easy to use Reviewed on: 30th August 2023

Avoid at all cost.

DO NOT USE MCE. Bunch of money grabbing #####. Had a 12 month policy with them, canceled it at six months and they said I had no money being refunded. The amount to cancel was exactly the amount that was left on the account even though during the cancellation on the site stated that I wouldn't be charged for it. AVOID AT COST. Reviewed on: 16th February 2023

Worst bike insurance company

Since going bust last year they have managed to become the worst company. Every review for them is now 1 star on every site and rightly so. Avoid like covid! Reviewed on: 2nd February 2023

It seems that MCE insurance, fake a reviews about them quality of service.

I tried to leave my review about MCE Insurance on other websites like, ( https://www.reviews.io/company-reviews/store/gc-mceinsurance ) it seems that they are fake the reviews which are mostly 5 stars there. My review, the above mentioned website doesn't accept because it has one star also. This website www.smartmoneypeople..., seems has the most clear reviews about "MCE insurance" company which basically has one star reviews. "MCE insurance" has disgusting service Two days already I tried to renew my policy. Because of constant glitches In MCE sistem and delays with verification information I've late to renew it is lapsed. Two days I have spoke already with seven different mce agent's (Glen, Mary, Nicole, Jobr, Jiba, Mel and Lenser) So they introduced themselves to me. Almost all of them advises were absolutely pointless. Only thing they do, asking your details during 5-minutes and then send you to them website to fill in questionnaire to get new quote. I've done it 4 times already during last day. The last agent Lenser I called him five minutes before closing. After 10 minutes of inquiries he asked to stay on the line and hung up. Apparently, he decided it was time to go home. As I dealt with this company also in the past I would like to warn all others that several times I caught them agent's on obvious lies. So I advise you to write all names of agent's you spoke with, time of conversation and other details if you deal with them. Reviewed on: 26th November 2022

Runaround customer service

I have used mce over the years and found them 90 percent overall good . But I part paid my policy this time then month later paid the balance in full with no deduction for paying early ok fine mce / now I find myself in hospital after being hit and telephoned them for help I was asked my reg I don't have a clue operator said I have to talk to higher power no clue what that means and have had same message on my answer machine my policy is paid they have my .name and address? ?? I am still in hospital and live on my own so with smashed leg can't get my docs still I don't understand this maybe I am missing something Reviewed on: 7th November 2022

Cancelled early.

Hi I am afraid this is a negative experience. I did not have any accidents. The company has offered great price for the insurance of my motorcycle. And it seemed all great in the beginning. The trick is that company's policy is to take monthly installments from the debit card and if "the system"has failed to take the payment there would be an automatic charge of 30£ and surprise surprise it has been failing every time starting from the 2nd month. However, once you call the number provided which I believe is paid as well the very helpful support worker will happily charge and take the money from the same card . So I am not a specialist on definition of a scam but this smells like one. I hope this helps I personally will make sure not to bother with MCE ever again and to leave as many reviews as I can . PS for the company representatives: I have lodged the official complaint after the first time and they politely replied about the above reasoning and kindly forwarded it to the next level and it was quiet since. I hope this helps everyone to make their choice. Reviewed on: 12th October 2022

Charlatans -bust once - get worse!

So, I was insured with these muppets and they went bust, but the best deal offered was by an MCE phoenix operation which I accepted stupidly. When I wanted to change my bike I was routed to a call centre where they didn’t know what or where Thruxton is?! Got fed up so cancelled my policy mid year to be told the admin fees would cancel any rebate due. To be clear the cancellation fee equals 50% of the annual cost. Rip off merchants - steer well clear - zero a better score. Reviewed on: 8th September 2022

Un payed claim

Scooter was written off last October sent in all details and settlement figure told payment would follow since past from pillar to post told went into admin but still asked me to renew my policy seems as it’s in GiB can do anything they like total utter rip off never got a penny Reviewed on: 31st August 2022

Watch their ADMIN fees

Having already had my MCE insurance I stupidly went back to them. When I went to them to change my address, they charged me £75 ADMIN fee. My bike insurance was only £148 per year so this admin fee is over 50% of my annual fee! (Admin only) After raising my concerns with their management they refused to listen. Steer clear of MCE and their hidden changes!! Total robbers!! Reviewed on: 16th August 2022

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