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M&S Bank - Marks and Spencer: Car insurance reviews

Name: Car insurance
Rating: 1.82 (97 reviews)

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1.65

Based on 97 reviews, last reviewed 4th Aug 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

13%

75%

Latest highest rating:

4

Great service thanks Helping me out of when I need to get insurance Reviewed on: 13th October 2023

Latest lowest rating:

1

stay clear poor service changed car registration on line was charged 25 pounds for doing it , took 3 mins ms car insurance , absolute robbery , will not be renewing e... Read more Reviewed on: 4th August 2025

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About this product

M&S Bank car insurance is arranged and administered by BSL limited using a panel of insurers.

If you need to make a claim, you get a personal claims manager to keep you updated with progress. You can choose between premier or standard cover. Premier provides additional benefits including a guaranteed replacement car.

M&S Bank car insurance reviews help you find out what it’s really like to be a customer. If you’ve used M&S Bank before, you can also leave a review and share your experience.

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M&S Bank - Marks and Spencer Car insurance reviews (97)

stay clear poor service

changed car registration on line was charged 25 pounds for doing it , took 3 mins ms car insurance , absolute robbery , will not be renewing even if they are cheaper than any one else Reviewed on: 4th August 2025

Additional fees all the time

Couldn't process online so had to call and they wouldn't honour online quote so ended up being £70 additional cost. Then changed my name after getting married and was charged an additional premium. Won't be using again. Reviewed on: 23rd September 2024

Zero customer service or empathy not the M & S of ye...

Zero customer service or empathy not the M & S of yesteryear Reviewed on: 5th September 2024

Despite my many previous confirmations not to renew...

Despite my many previous confirmations not to renew my car insurance policy, I have been advised this morning by email that you have renewed it and taken payment from my account. I had already accepted a more competitive quote from another insurer at 50% of your renewable quote. I want the money taken to be returned to my account by the end of today 10.07.24. otherwise I will take legal action. Reviewed on: 10th July 2024

Motor insurance rubbish

Asked for an increase in premium of£200+, plus £25 admin fee for changing the registration number on my wife’s car,she had put her personal number on retention. If she hadn’t needed to change the number the premium agreed in January would stay the same until renewal next January. Have emailed Steve Machin, CEO for an explanation, not very hopeful though. Won’t be renewing with M&S next year. Totally useless, wish we hadn’t gone by M&S good (!!!!!) name and had read the reviews - won’t do that again Reviewed on: 24th March 2024

Bad service; Bas business

Price increase of over 30 quid yet the customers service is appalling. Just got off vireetual chat and Saba was nasty to talk to. Looking for elsewhere now. Reviewed on: 4th March 2024

Astronomical increase in car insurance

My policy automatically renewed with premium jumping 5 1/2 times what it was “due to cost of living increase”. I have made a complaint as I am not happy that M & S are being as open & transparent as they should be. Reviewed on: 30th November 2023

Rip off at Renewal

My wife's motor insurance is due for renewal on 25 November. Got an email.this morning with quote for next 12 months 90 % increase over last premium. I thought it a bit steep as I had tested the market with Go Compare. I rang to explain my concern and hit a blank wall which effectively said the it or leave it. I left!!!. Got a much better deal from Go Compare including £250 free excess Reviewed on: 29th October 2023

Great service thanks

Helping me out of when I need to get insurance Reviewed on: 13th October 2023

Avoid

This company must be the worst company iv ever had to deal with regarding car insurance. 2 x hard credit searches completed on me within 2 days and I have a good credit history. The attitude when I complained was Basicly "So WHAT WE CAN DO WHAT WE WANT" they are not padticully cheap-thankfully I have now a company car so won't be using them-please stamp your feet and avoid. Reviewed on: 2nd October 2023

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