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M&S Bank - Marks and Spencer Car Insurance Reviews

Ratings based on 38 reviews Last review 2 months ago

M&S Bank - Marks and Spencer car insurance reviews on Smart Money People come from drivers like you! You can read these honest M&S Bank - Marks and Spencer car insurnance reviews to help you decide which car insurance provider is right for you...and...

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M&S Bank - Marks and Spencer car insurance reviews on Smart Money People come from drivers like you! You can read these honest M&S Bank - Marks and Spencer car insurnance reviews to help you decide which car insurance provider is right for you...and your car! For example, read through our review to find out how good the claims process. And remember, if you've used M&S Bank - Marks and Spencer before, you too can write a short M&S Bank - Marks and Spencer car insurance review here to help other drivers. Smart Money People is the UK's leading financial services review site. Together, we can help us to increase trust and transparency in financial services.

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Your Car Insurance Reviews (38)

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15th September 2018

Farcical

Found that an elderly aunt was still having her direct debits taken nearly a year after she wrote to them and cancelled. Refunded only 50% and guy didn’t have a clue ! Result is that we are going to small claims court where if nothing else they can e...

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Found that an elderly aunt was still having her direct debits taken nearly a year after she wrote to them and cancelled. Refunded only 50% and guy didn’t have a clue ! Result is that we are going to small claims court where if nothing else they can explain why it is nessessary for them to STEAL from an 84 year old woman

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9th September 2018

Overcharging

I have had my car insurance with M&S for nearly 2 years now and, so far, never have had any issues with them - until recently. How...

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I have had my car insurance with M&S for nearly 2 years now and, so far, never have had any issues with them - until recently. How come?
I did buy a new car a few days ago and decided to insure this car with my existing policy which, I thought, should be easy to do. Indeed, the procedure to do this change online was very easy and was completed in a mere 5 minutes. However, things took a turn for the worst when I received an SMS from my bank, notifying me that a larger amount of money was taken from my account. In fact, M&S charged twice the amount of the additional premium plus their administration fee.

Consequently, I contacted their customer service department to find out what went wrong and that is when things really got out of hand. First, they immediately admitted that they have charged twice the amount, but were very quick to accuse me to have used the back button on my internet browser. At this stage, I can assure everyone here that this is one thing that would never happen to me, and it never did. The online transaction went through as usual and the invoice I received confirmed, that I should have been charged the correct amount.

Nevertheless, customer services assured me that they would be aware of it now and the overcharged amount would be credited back to my account. REALLY!!! The following day, another SMS came from my bank, this time informing me that they have charged my card three times the additional premium. Understandably, I am quite irritated and upset and have decided now to put forward a written complain to M&S management. One thing is for sure, M&S Insurance will lose out when my next renewal is due.

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1st August 2018

Not the service I expected from M&S

Very disappointed that M&S would put its name to such a terrible insurance. The service is very poor - to get to speak to someone you have to spend at least 15 minutes listening to automated messages. When I moved house, they more than doubled my...

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Very disappointed that M&S would put its name to such a terrible insurance. The service is very poor - to get to speak to someone you have to spend at least 15 minutes listening to automated messages. When I moved house, they more than doubled my premium without explaining why and despite having not made any insurance claims. I will certainly not be using them again.

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28th November 2017

Upped Premium, but wouldn't/couldn't explain why.

My M&S Car Insurance renewal quote was significantly higher than my existing policy with them. When I rang M&S to ask for an explanation, they were unable to provide any reason for the increase. There was no embarrassment on their part, I think...

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My M&S Car Insurance renewal quote was significantly higher than my existing policy with them. When I rang M&S to ask for an explanation, they were unable to provide any reason for the increase. There was no embarrassment on their part, I think they wondered why I was querying it. Strange way to do business. Did not re-insure with them.

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28th September 2017

Easy to use - bit pricey

Switched to M&S after my previous insurer hiked rates - again. Easy to deal with, even when I changed cars mid-point. But pricey, but I suppose you get what you pay for. Haven't claimed for anything yet, hence 8/10 until we test that part of their...

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Switched to M&S after my previous insurer hiked rates - again. Easy to deal with, even when I changed cars mid-point. But pricey, but I suppose you get what you pay for. Haven't claimed for anything yet, hence 8/10 until we test that part of their service.

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2nd August 2017

Bringing in foreign insurance companies

after being with M and S for car insurance for a number of years,have just received a letter advising they have got a German company involved since 27th July.Will No longer give them my custom.Thought I was being insured by an English Company. I am...

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after being with M and S for car insurance for a number of years,have just received a letter advising they have got a German company involved since 27th July.Will No longer give them my custom.Thought I was being insured by an English Company. I am absolutely furious. as I was advised when I went to reinsure.

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30th May 2017

Ok but a few problems

I was impressed with the quote from M&S and signed up for the product. However, they then contacted me to say that one of my previous insurance claims, even though it was one where I was not at fault (someone pranged my car and drove off), would make...

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I was impressed with the quote from M&S and signed up for the product. However, they then contacted me to say that one of my previous insurance claims, even though it was one where I was not at fault (someone pranged my car and drove off), would make the insurance quote higher and I was forced into paying more than the quote. My previous insurance company did not make this decision and I did wish I'd stayed with my other company.

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24th May 2017

Terrible service if you have a claim

They outsource claims to the most unhelpful and useless company called CoVea. They take so long to resolve claims. Even when you totally not to blame. Never contact you when promise, don't chase up witnesses. Registered complaint with M&S and even...

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They outsource claims to the most unhelpful and useless company called CoVea. They take so long to resolve claims. Even when you totally not to blame. Never contact you when promise, don't chase up witnesses. Registered complaint with M&S and even they gave in writing an incorrect contact number. Don't wast your money go to a proper insurance company

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