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M&S Bank - Marks and Spencer: Car insurance reviews

Name: Car insurance
Rating: 1.83 (96 reviews)

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1.61

Based on 96 reviews, last reviewed 23rd Sep 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

14%

74%

Latest highest rating:

4

Great service thanks Helping me out of when I need to get insurance Reviewed on: 13th October 2023

Latest lowest rating:

2

Additional fees all the time Couldn't process online so had to call and they wouldn't honour online quote so ended up being £70 additional cost. Then changed my name after getting... Read more Reviewed on: 23rd September 2024

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About this product

M&S Bank car insurance is arranged and administered by BSL limited using a panel of insurers.

If you need to make a claim, you get a personal claims manager to keep you updated with progress. You can choose between premier or standard cover. Premier provides additional benefits including a guaranteed replacement car.

M&S Bank car insurance reviews help you find out what it’s really like to be a customer. If you’ve used M&S Bank before, you can also leave a review and share your experience.

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M&S Bank - Marks and Spencer Car insurance reviews (96)

Additional fees all the time

Couldn't process online so had to call and they wouldn't honour online quote so ended up being £70 additional cost. Then changed my name after getting married and was charged an additional premium. Won't be using again. Reviewed on: 23rd September 2024

Zero customer service or empathy not the M & S of ye...

Zero customer service or empathy not the M & S of yesteryear Reviewed on: 5th September 2024

Despite my many previous confirmations not to renew...

Despite my many previous confirmations not to renew my car insurance policy, I have been advised this morning by email that you have renewed it and taken payment from my account. I had already accepted a more competitive quote from another insurer at 50% of your renewable quote. I want the money taken to be returned to my account by the end of today 10.07.24. otherwise I will take legal action. Reviewed on: 10th July 2024

Motor insurance rubbish

Asked for an increase in premium of£200+, plus £25 admin fee for changing the registration number on my wife’s car,she had put her personal number on retention. If she hadn’t needed to change the number the premium agreed in January would stay the same until renewal next January. Have emailed Steve Machin, CEO for an explanation, not very hopeful though. Won’t be renewing with M&S next year. Totally useless, wish we hadn’t gone by M&S good (!!!!!) name and had read the reviews - won’t do that again Reviewed on: 24th March 2024

Bad service; Bas business

Price increase of over 30 quid yet the customers service is appalling. Just got off vireetual chat and Saba was nasty to talk to. Looking for elsewhere now. Reviewed on: 4th March 2024

Astronomical increase in car insurance

My policy automatically renewed with premium jumping 5 1/2 times what it was “due to cost of living increase”. I have made a complaint as I am not happy that M & S are being as open & transparent as they should be. Reviewed on: 30th November 2023

Rip off at Renewal

My wife's motor insurance is due for renewal on 25 November. Got an email.this morning with quote for next 12 months 90 % increase over last premium. I thought it a bit steep as I had tested the market with Go Compare. I rang to explain my concern and hit a blank wall which effectively said the it or leave it. I left!!!. Got a much better deal from Go Compare including £250 free excess Reviewed on: 29th October 2023

Great service thanks

Helping me out of when I need to get insurance Reviewed on: 13th October 2023

Avoid

This company must be the worst company iv ever had to deal with regarding car insurance. 2 x hard credit searches completed on me within 2 days and I have a good credit history. The attitude when I complained was Basicly "So WHAT WE CAN DO WHAT WE WANT" they are not padticully cheap-thankfully I have now a company car so won't be using them-please stamp your feet and avoid. Reviewed on: 2nd October 2023

Totally useless

The worst I have had dealings with Reviewed on: 21st September 2023

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