M&S Bank - Marks and Spencer Car Insurance Reviews

Ratings based on 51 reviews Last review 4 weeks ago

M&S Bank - Marks and Spencer car insurance reviews on Smart Money People come from drivers like you! You can read these honest M&S Bank - Marks and Spencer car insurnance reviews to help you decide which car insurance provider is right for you...and...

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M&S Bank - Marks and Spencer car insurance reviews on Smart Money People come from drivers like you! You can read these honest M&S Bank - Marks and Spencer car insurnance reviews to help you decide which car insurance provider is right for you...and your car! For example, read through our review to find out how good the claims process. And remember, if you've used M&S Bank - Marks and Spencer before, you too can write a short M&S Bank - Marks and Spencer car insurance review here to help other drivers. Smart Money People is the UK's leading financial services review site. Together, we can help us to increase trust and transparency in financial services.

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Your Car Insurance Reviews (51)

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29th October 2020

BUYER BEWARE

I can a agree with nearly all the below comments. I don't need to be told during a house move when I call to change my address that it will cost me £25. When doing the same with my other car insured with Direct Line it cost me nothing and I received a ...

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I can a agree with nearly all the below comments. I don't need to be told during a house move when I call to change my address that it will cost me £25. When doing the same with my other car insured with Direct Line it cost me nothing and I received a rebate!!

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5th October 2020

Dysfunctional when it comes to car insurance

1) M&S are now behaving like other companies and 'rewarding' loyalty with price...

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1) M&S are now behaving like other companies and 'rewarding' loyalty with price hikes.
2) I am deaf and cannot teleophone them but most of the functions are not available on their website and there is no chatline facility. At about 10:00am today (5/10/20) they took their website down for maintenance so even that is not available - no warning or explanation they just pulled the plug!

M&S Car insurance certainly know how to avoid customer service.

Avoid at all costs.

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2nd October 2020

Pathetic Insurance quote

How tiresome of these big high street stores to jump on every bandwagon from utilities to vehicle insurance. M&S just quoted me £300 above what I've been paying other insurance companies for the last 3 ...

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How tiresome of these big high street stores to jump on every bandwagon from utilities to vehicle insurance. M&S just quoted me £300 above what I've been paying other insurance companies for the last 3 years!
They need to get a grip and use fair decent insurance subcontractors to give a fair and true value. A great company mismanaged, sliding down the ladder to oblivion. I don't even buy my shirts from them anymore. Used them all my adult life, 69 now and I can not remember the last time I went into one of their stores.

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2nd October 2020

iNFLATED PREMIUMS VERY Expensive

How tiresome of these big high street stores to jump on every bandwagon from utilities to vehicle insurance. M&S just quoted me £300 above what I've been paying other insurance companies for the last 3 ...

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How tiresome of these big high street stores to jump on every bandwagon from utilities to vehicle insurance. M&S just quoted me £300 above what I've been paying other insurance companies for the last 3 years!
They need to get a grip and use fair decent insurance subcontractors to give a fair and true value. A great company mismanaged, sliding down the ladder to oblivion. I don't even buy my shirts from them anymore. Used them all my adult life, 69 now and I can not remember the last time I went into one of their stores.

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23rd July 2020

Unhelpful - would give them a ZERO if that was an option.

Insured my car with M&S. Two months later my car died and needed a new engine. As it was under guarantee I asked M&S if they could insure my courtesy car until my car was fixed to which the answer was a big fat NO! My call was escalated to complaints...

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Insured my car with M&S. Two months later my car died and needed a new engine. As it was under guarantee I asked M&S if they could insure my courtesy car until my car was fixed to which the answer was a big fat NO! My call was escalated to complaints dept where I was informed by FAYE SHERATON that there was nothing they could do to help! Really? I WASN'T ASKING FOR A FREEBIE, JUST TEMPORARY INSURANCE FROM A COMPANY THAT I ALREADY HAD INSURANCE with. Unhelpful, discourteous staff. Once a so called pillar of the community, M&s has forgotten what it stood for, has no integrity or after sales and wants to fleece you. DISGRACEFUL!! I give them a ONE because ZERO was not on the choice option. SHAME ON YOU MARKS AND SPENCER!!

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19th November 2019

Price hike

I was happy with M&S car insurance until I had to change my address with them,i moved 2 streets away and my quote went from £200 to over £800!no explanation as to why just a case of computer says no so I cancelled straight away and got insurance s...

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I was happy with M&S car insurance until I had to change my address with them,i moved 2 streets away and my quote went from £200 to over £800!no explanation as to why just a case of computer says no so I cancelled straight away and got insurance somewhere else.So much for loyalty

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25th June 2019

Travel Money

I tried to place an order for click and collect travel money last week, at the end of the process I got an error message saying the transaction has not gone through please try again. I tried for a second time and got the same message. I went into...

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I tried to place an order for click and collect travel money last week, at the end of the process I got an error message saying the transaction has not gone through please try again. I tried for a second time and got the same message. I went into M&S Bureau de change in Milton Keynes and was promptly told it's nothing to do with them I need to contact click and collect. I called click and collect whom told me they have no record of any orders and nothing has transacted there end. OK, no problem, a little disgruntled I thought I'd go elsewhere for my travel money. I went to purchase the money elsewhere and was told my card has been declined, odd i think as the money is 100% in my account. I then call my bank whom were extremely helpful, to my utter shock M&S had taken two payments from my account equating to total of £3400! It transpires that whilst an order was never generated by M&S they had still transacted the payments from my account. This money is sitting in an M&S holding account and has been since last Thursday. My bank are unable to raise a dispute due to the monies being in the M&S holding account, a dispute can only be raised once the merchant has completed the transaction (even though the money has been debited from account). I spent 2 hours on the phone to M&S travel Money whom said because there has been no order placed they cannot do anything and I need to wait 3-5 working days for M&S to release my money back to me once the they realise there is no order that matches those transactions. I provided M&S with the date, exact time of said transactions, exact amounts and the authorisation numbers, yet still they are unable to give me my money back! So, to make it clear, they have taken money from me without an order being placed. I'm now incurring charges through my bank because I have had to borrow money to enable me to get my travel money, I have had to take time off work to sort all this out and I'm experience significant financial hardship! Who wouldn't after having that money taken. The money as of today still remains in the M&S holding account and M&S not accepting any responsibility of providing anyway of getting it back. Nice little earner for M&S, keeping peoples money in there holding account earning interest on money that isn't theirs.

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16th June 2019

Awful - avoid

I insured my car with them after selecting from a car comparison website. I was given a quote and took their cover. 2 months into the cover i was sent a letter saying I had failed to disclose a claim from almost 5 years ago and as a result they were...

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I insured my car with them after selecting from a car comparison website. I was given a quote and took their cover. 2 months into the cover i was sent a letter saying I had failed to disclose a claim from almost 5 years ago and as a result they were increasing my premium by £70. I have not made any claim on my insurance or had any claim against me in the past 35 years. But they say they have found an entry on a claims database that says i made a "no fault claim" in 2014. Its odd how none of my 4 other insurers since then have found or are making such a statement. I'm cancelling and going elsewhere - awful service

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5th April 2019

avoid M&S Motor insurance - customer support is misleading

Be wary about buying an M&S Car insurance , as i received a renewal quote from them for 700+£ & i just requested for an address change , that doubled the insurance to 1500+ £ , whereas i got offers for the same address from other vendors with the o...

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Be wary about buying an M&S Car insurance , as i received a renewal quote from them for 700+£ & i just requested for an address change , that doubled the insurance to 1500+ £ , whereas i got offers for the same address from other vendors with the original offer price of 700+£, what the hell on this Earth could fire up your insurance quote to double just for an address change ; unless M&S customer support reps are trained to cheat on their existing customers. Very bad experience with M&S customer support .

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4th April 2019

Avoid, avoid, avoid...

My fist ever claim after 14 years of driving, and it had to be with...

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My fist ever claim after 14 years of driving, and it had to be with them!
Similarly to other reviews the initial contact was good, I was assigned a personal claim assistant and I hopped for the best. Sadly Zenith the underwriter don't care at all ( missed appointments, replacement car not delivered etc) When complained to M&S, they said it nothing to do I should complained to the garage and the insurer. Spent hours on the phone to arrange a repair, shocking lack of customer service. After a month my car in finally in for repairs. Shame on you all, will never buy again!

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30th December 2018

Disastrous claim handling

The first call I made to them to make the claim was great, but it all went downhill from there on. They contract the claim processing out to a company called IMS, who valued my car without even looking at it. It took weeks of negotiating with them to...

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The first call I made to them to make the claim was great, but it all went downhill from there on. They contract the claim processing out to a company called IMS, who valued my car without even looking at it. It took weeks of negotiating with them to get the actual value of the car according to the valuing companies that they use, they didn't know what it should be because they hadn't even seen a picture of my car. When I complained to M+S, it took them two months to to get back to me, by which time I had already sorted it out myself.
I always pay a premium for insurance because I know that some of the cheaper ones can be difficult if you do have to make a claim, but in this instance the extra money was a complete waste and I'm sure I would have received far better service from cheaper providers.

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15th September 2018

Farcical

Found that an elderly aunt was still having her direct debits taken nearly a year after she wrote to them and cancelled. Refunded only 50% and guy didn’t have a clue ! Result is that we are going to small claims court where if nothing else they can e...

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Found that an elderly aunt was still having her direct debits taken nearly a year after she wrote to them and cancelled. Refunded only 50% and guy didn’t have a clue ! Result is that we are going to small claims court where if nothing else they can explain why it is nessessary for them to STEAL from an 84 year old woman

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9th September 2018

Overcharging

I have had my car insurance with M&S for nearly 2 years now and, so far, never have had any issues with them - until recently. How...

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I have had my car insurance with M&S for nearly 2 years now and, so far, never have had any issues with them - until recently. How come?
I did buy a new car a few days ago and decided to insure this car with my existing policy which, I thought, should be easy to do. Indeed, the procedure to do this change online was very easy and was completed in a mere 5 minutes. However, things took a turn for the worst when I received an SMS from my bank, notifying me that a larger amount of money was taken from my account. In fact, M&S charged twice the amount of the additional premium plus their administration fee.

Consequently, I contacted their customer service department to find out what went wrong and that is when things really got out of hand. First, they immediately admitted that they have charged twice the amount, but were very quick to accuse me to have used the back button on my internet browser. At this stage, I can assure everyone here that this is one thing that would never happen to me, and it never did. The online transaction went through as usual and the invoice I received confirmed, that I should have been charged the correct amount.

Nevertheless, customer services assured me that they would be aware of it now and the overcharged amount would be credited back to my account. REALLY!!! The following day, another SMS came from my bank, this time informing me that they have charged my card three times the additional premium. Understandably, I am quite irritated and upset and have decided now to put forward a written complain to M&S management. One thing is for sure, M&S Insurance will lose out when my next renewal is due.

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2nd August 2018

Prices scandalous

We have been with them for car insurance for 13 years without one claim but this year they want to put it up by over £200 and I have phoned around and got prices at 40 per cent less than their quote. So much for customer care

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1st August 2018

Not the service I expected from M&S

Very disappointed that M&S would put its name to such a terrible insurance. The service is very poor - to get to speak to someone you have to spend at least 15 minutes listening to automated messages. When I moved house, they more than doubled my...

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Very disappointed that M&S would put its name to such a terrible insurance. The service is very poor - to get to speak to someone you have to spend at least 15 minutes listening to automated messages. When I moved house, they more than doubled my premium without explaining why and despite having not made any insurance claims. I will certainly not be using them again.

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6th December 2017

They ramp the price up at every chance they get

Title says it all really, after the first year they increase the premium by a significant amount. Same applies if you need to make any changes to your policy because they know that you are locked into a contract. Avoid!

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28th November 2017

Upped Premium, but wouldn't/couldn't explain why.

My M&S Car Insurance renewal quote was significantly higher than my existing policy with them. When I rang M&S to ask for an explanation, they were unable to provide any reason for the increase. There was no embarrassment on their part, I think...

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My M&S Car Insurance renewal quote was significantly higher than my existing policy with them. When I rang M&S to ask for an explanation, they were unable to provide any reason for the increase. There was no embarrassment on their part, I think they wondered why I was querying it. Strange way to do business. Did not re-insure with them.

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