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M&S Bank - Marks and Spencer: Car insurance reviews

Name: Car insurance
Rating: 1.78 (102 reviews)

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1.53

Based on 102 reviews, last reviewed 29th Oct 2025

No new 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

13%

75%

Latest highest rating:

4

Great service thanks Helping me out of when I need to get insurance Reviewed on: 13th October 2023

Latest lowest rating:

1

Won't let me change my vehicle I have car insurance Call up as I'm changing my vehicle. They told me they can't offer me anything if I change my car other than a new policy. Absolut... Read more Reviewed on: 29th October 2025

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About this product

M&S Bank car insurance is arranged and administered by BSL limited using a panel of insurers.

If you need to make a claim, you get a personal claims manager to keep you updated with progress. You can choose between premier or standard cover. Premier provides additional benefits including a guaranteed replacement car.

M&S Bank car insurance reviews help you find out what it’s really like to be a customer. If you’ve used M&S Bank before, you can also leave a review and share your experience.

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M&S Bank - Marks and Spencer Car insurance reviews (102)

Won't let me change my vehicle

I have car insurance Call up as I'm changing my vehicle. They told me they can't offer me anything if I change my car other than a new policy. Absolutely a joke. Reviewed on: 29th October 2025

Avoid them at all costs.

Avoid them at all costs. In my 30 years of driving, I've never dealt with a company like that. Reviewed on: 17th October 2025

Customer service

I wanted to change vehicle customer service are very rude stay well away from these dogey insurance company Reviewed on: 4th October 2025

I called to change the address, the person who answe...

I called to change the address, the person who answered my call took my new address and she didn’t update the system with my new address, an act of incompetence, and disinterest towards her job .and a mess up with letters which were sent to the old address rather than the new address that I have provided to them. I will never use them again Reviewed on: 4th September 2025

Updated my car insurance today having changed my giv...

Updated my car insurance today having changed my given a quote along with a £25 admin fee. Policy came through with my old car details on. When contacting them I was quoted double! Reviewed on: 11th August 2025

stay clear poor service

changed car registration on line was charged 25 pounds for doing it , took 3 mins ms car insurance , absolute robbery , will not be renewing even if they are cheaper than any one else Reviewed on: 4th August 2025

Additional fees all the time

Couldn't process online so had to call and they wouldn't honour online quote so ended up being £70 additional cost. Then changed my name after getting married and was charged an additional premium. Won't be using again. Reviewed on: 23rd September 2024

Zero customer service or empathy not the M & S of ye...

Zero customer service or empathy not the M & S of yesteryear Reviewed on: 5th September 2024

Despite my many previous confirmations not to renew...

Despite my many previous confirmations not to renew my car insurance policy, I have been advised this morning by email that you have renewed it and taken payment from my account. I had already accepted a more competitive quote from another insurer at 50% of your renewable quote. I want the money taken to be returned to my account by the end of today 10.07.24. otherwise I will take legal action. Reviewed on: 10th July 2024

Motor insurance rubbish

Asked for an increase in premium of£200+, plus £25 admin fee for changing the registration number on my wife’s car,she had put her personal number on retention. If she hadn’t needed to change the number the premium agreed in January would stay the same until renewal next January. Have emailed Steve Machin, CEO for an explanation, not very hopeful though. Won’t be renewing with M&S next year. Totally useless, wish we hadn’t gone by M&S good (!!!!!) name and had read the reviews - won’t do that again Reviewed on: 24th March 2024

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