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M&S Bank - Marks and Spencer: Car Insurance reviews

Name: Car Insurance
Rating: 1.83 (96 reviews)

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1.56

Based on 96 reviews, last reviewed 23rd Sep 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

14%

74%

Latest highest rating:

4

Great service thanks Helping me out of when I need to get insurance Reviewed on: 13th October 2023

Latest lowest rating:

2

Additional fees all the time Couldn't process online so had to call and they wouldn't honour online quote so ended up being £70 additional cost. Then changed my name after getting... Read more Reviewed on: 23rd September 2024

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About this product

With so many insurers on the market to choose from, it can be difficult to choose the best provider and policy for your needs. We collect M&S car insurance reviews to help you make an informed decision when taking out your next policy.

Marks and Spencer is a popular household name, with M&S Bank offering a range of services, including credit cards, savings products, loans and insurance. M&S Bank provides car insurance policies, including policies for electric vehicles, and offers two levels of cover, standard and premium.

Our Smart Money People community have written reviews to give you insight into what you can expect as an M&S Bank policyholder. Find out what policyholders have to say about M&S Bank’s customer service, and how well any claims have been handled. Perhaps you’re interested in any additional add-ons M&S Bank offers to help make your policy more secure? See what others have to say about these by reading our Marks and Spencer car insurance reviews.

Have you had a car insurance policy with M&S Bank? Share your honest experience with others by leaving an M&S Bank car insurance review today. Tell us how you found the sign-up process, and whether your premium was at a reasonable price for the cover you received. Did you select a standard or premium policy, and were you satisfied with your choice? Would you recommend M&S Bank to a family member or friend? Leave a review today. Together, we can help people like you make better decisions.

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M&S Bank - Marks and Spencer Car Insurance reviews (96)

Additional fees all the time

Couldn't process online so had to call and they wouldn't honour online quote so ended up being £70 additional cost. Then changed my name after getting married and was charged an additional premium. Won't be using again. Reviewed on: 23rd September 2024

Zero customer service or empathy not the M & S of ye...

Zero customer service or empathy not the M & S of yesteryear Reviewed on: 5th September 2024

Despite my many previous confirmations not to renew...

Despite my many previous confirmations not to renew my car insurance policy, I have been advised this morning by email that you have renewed it and taken payment from my account. I had already accepted a more competitive quote from another insurer at 50% of your renewable quote. I want the money taken to be returned to my account by the end of today 10.07.24. otherwise I will take legal action. Reviewed on: 10th July 2024

Motor insurance rubbish

Asked for an increase in premium of£200+, plus £25 admin fee for changing the registration number on my wife’s car,she had put her personal number on retention. If she hadn’t needed to change the number the premium agreed in January would stay the same until renewal next January. Have emailed Steve Machin, CEO for an explanation, not very hopeful though. Won’t be renewing with M&S next year. Totally useless, wish we hadn’t gone by M&S good (!!!!!) name and had read the reviews - won’t do that again Reviewed on: 24th March 2024

Bad service; Bas business

Price increase of over 30 quid yet the customers service is appalling. Just got off vireetual chat and Saba was nasty to talk to. Looking for elsewhere now. Reviewed on: 4th March 2024

Astronomical increase in car insurance

My policy automatically renewed with premium jumping 5 1/2 times what it was “due to cost of living increase”. I have made a complaint as I am not happy that M & S are being as open & transparent as they should be. Reviewed on: 30th November 2023

Rip off at Renewal

My wife's motor insurance is due for renewal on 25 November. Got an email.this morning with quote for next 12 months 90 % increase over last premium. I thought it a bit steep as I had tested the market with Go Compare. I rang to explain my concern and hit a blank wall which effectively said the it or leave it. I left!!!. Got a much better deal from Go Compare including £250 free excess Reviewed on: 29th October 2023

Great service thanks

Helping me out of when I need to get insurance Reviewed on: 13th October 2023

Avoid

This company must be the worst company iv ever had to deal with regarding car insurance. 2 x hard credit searches completed on me within 2 days and I have a good credit history. The attitude when I complained was Basicly "So WHAT WE CAN DO WHAT WE WANT" they are not padticully cheap-thankfully I have now a company car so won't be using them-please stamp your feet and avoid. Reviewed on: 2nd October 2023

Totally useless

The worst I have had dealings with Reviewed on: 21st September 2023

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