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M&S Bank - Marks and Spencer reviews

M&S Bank - Marks and Spencer Logo
Rated Poor • 2.43/5

M&S Bank - Marks and Spencer reviews

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Unverified business
Last reviewed within 7 days
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • 24/7 customer support via phone, live chat or social media
    24/7 customer support via phone, live chat or social media
  • Provides paperless statements and documents
    Provides paperless statements and documents

Review summary

People rate this company as Poor based on 575 product reviews

Average score of 2.43/5
5 star
28%
4 star
12%
3 star
5%
2 star
5%
1 star
50%

Latest positive rating

5/5

Bonus for signing up

They accepted me for a 20 month interest free credit card through snoop app. Also got a nice 20£ voucher for applying through snoop.The app... They accepted me for a 20 month interest free credit card through snoop app. Also got a nice 20£ voucher for applying through snoop.The app is identical with HSBC app...which is not a bad thing. Had no problems with the PIN, notifications and registering my credit card Read more Read less

{"display":"Alexbrada","full_name":"Alexbrada","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Credit Card
Alexbrada 28th November 2024

Latest negative rating

1/5

Beware do not buy this insurance its a big con

We purchased marks and Spencer pet insurance back in 2017 we first paid around 40 pound a month then it went up to 56 pounds... We purchased marks and Spencer pet insurance back in 2017 we first paid around 40 pound a month then it went up to 56 pounds a month we tried to claim for our dogs teeth which have to be taken out we were first told we aren't insured for age related but now have been told not insured at all we have paid around 6000 over the years keep well away they are a big con put money in bank monthly instead beware Read more Read less

{"display":"Wendy roy","full_name":"Wendy roy","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Pet Insurance
Wendy roy 1st March 2025
See more reviews for M&S Bank - Marks and Spencer products

About M&S Bank - Marks and Spencer

M&S Bank launched in 2012, on the foundations of M&S Money.

Marks & Spencer first financial product was launched in 1985 - the M&S Chargecard. Today, M&S Bank has grown from only offering one card to a financial services provider with a wide range products.

M&S Bank offer a range of loans, savings and general insurance products.

M&S Bank - Marks and Spencer at a glance

Contact details

Phone
0345 600 5860
Main address
M&S Bank, PO Box 325, Wymondham, NR18 8GW
Social media

Reviews for M&S Bank - Marks and Spencer

Showing 11 of 575 company reviews • Last reviewed within 7 days

Beware do not buy this insurance its a big con

Pet Insurance • 1st March 2025

We purchased marks and Spencer pet insurance back in 2017 we first paid around 40 pound a month then it went up to 56 pounds... We purchased marks and Spencer pet insurance back in 2017 we first paid around 40 pound a month then it went up to 56 pounds a month we tried to claim for our dogs teeth which have to be taken out we were first told we aren't insured for age related but now have been told not insured at all we have paid around 6000 over the years keep well away they are a big con put money in bank monthly instead beware Read more Read less

{"display":"Wendy roy","full_name":"Wendy roy","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews

I just received my renewal quote over 40% more

Home Insurance • 15th January 2025

I just received my renewal quote after I had not made any claims for many years and it is over 40% more than last year.... I just received my renewal quote after I had not made any claims for many years and it is over 40% more than last year. I will certainly not stay with such a terrible company Read more Read less

{"display":"Ingo S","full_name":"Ingo S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews
  • 1/5

    AVOID any financial products at all costs

    AVOID ! Do not get a loan or credit card with M&S. worst service I have ever recieved since going on maternity leave . Told... AVOID ! Do not get a loan or credit card with M&S. worst service I have ever recieved since going on maternity leave . Told they had sent letters when they hadn’t . Was on a reduced payment due to maternity pay yet they push account into default anyway . Ruined credit rating which I’m now having to go through the FCA and ombudsmen to get rectified. Avoid at all costs !! Read more Read less

    {"display":"amy Kisby","full_name":"amy Kisby","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Credit Card
    amy Kisby 14th January 2025
  • 1/5

    My renewal price was 50% higher than last year despi...

    My renewal price was 50% higher than last year despite making no claims or additions to the policy. One expects that the premiums will increase... My renewal price was 50% higher than last year despite making no claims or additions to the policy. One expects that the premiums will increase each year but i'm afraid a 50% increase is excessive. Read more Read less

    {"display":"A Customer in Sheffield ","full_name":"A Customer in Sheffield ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 1/5

    The worst customer service I have ever encountered

    M&S Bank (actually HSBC) without doubt the worst customer service I have ever encountered. The whole organisation is incompetent and indifferent. Even after they accepted... M&S Bank (actually HSBC) without doubt the worst customer service I have ever encountered. The whole organisation is incompetent and indifferent. Even after they accepted a deal brokered by the Financial Ombudsmen and admitted their errors they are still persuing me for a non existent debt. Don't go anywhere near this company Read more Read less

    {"display":"Mark P","full_name":"Mark P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Credit Card
    Mark P 6th January 2025
  • 1/5

    Every time I try to activate card it doesn’t work.

    Every time I try to activate card it doesn’t work. Online customer service was useless to. Fried every frigging browser and method.

    {"display":"farah s","full_name":"farah s","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1073468.png"}}'s avatar
    Credit Card
    farah s 4th January 2025
  • 1/5

    Cancelled my policy without any prior notification a...

    Cancelled my policy without any prior notification and demanded a settling payment for the privilege.

    {"display":"M C","full_name":"M C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home Insurance
    M C 20th December 2024
  • 1/5

    Immoral price increases at review.

    They have no qualms whatsoever in making their pet insurance prohibitively expensive at renewal by doubling the premium. This forces many pet owners like myself... They have no qualms whatsoever in making their pet insurance prohibitively expensive at renewal by doubling the premium. This forces many pet owners like myself to cancel the insurance on the grounds of affordability and leaves an elderly pet without the treatment they have become dependent upon. This is in my opinion the height of animal cruelty and it is not treating vulnerable customers fairly either. If they are so concerned about a specific condition then this should be excluded from inception. Read more Read less

    {"display":"Jeff","full_name":"Jeff","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pet Insurance
    Jeff 13th December 2024
  • 5/5

    Bonus for signing up

    They accepted me for a 20 month interest free credit card through snoop app. Also got a nice 20£ voucher for applying through snoop.The app... They accepted me for a 20 month interest free credit card through snoop app. Also got a nice 20£ voucher for applying through snoop.The app is identical with HSBC app...which is not a bad thing. Had no problems with the PIN, notifications and registering my credit card Read more Read less

    {"display":"Alexbrada","full_name":"Alexbrada","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Credit Card
    Alexbrada 28th November 2024
  • 2/5

    Contacting them is near impossible!

    Contacting them is near impossible! Their sign in process is too complex. (HSBC based!) App and site are 'Olde-worlde'! Phone contact (eventually) is with Manilla... Contacting them is near impossible! Their sign in process is too complex. (HSBC based!) App and site are 'Olde-worlde'! Phone contact (eventually) is with Manilla - charming people but no clue about how M&S cards work Read more Read less

    {"display":"Martyn","full_name":"Martyn","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Credit Card
    Martyn 20th November 2024
  • 1/5

    Wish I had stayed with Tesco

    Refused to pay for a claim as they alleged the condition was pre existing, when it is not possible to actually prove this was the case.

    {"display":"A M","full_name":"A M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pet Insurance
    A M 6th November 2024

    Products from M&S Bank - Marks and Spencer
    Showing products offered by M&S Bank - Marks and Spencer

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