We bought currency for a holiday in Thailand, Cambodia & Vietnam which didn’t occur because of Trump’s War. We expected to get a poor rate... We bought currency for a holiday in Thailand, Cambodia & Vietnam which didn’t occur because of Trump’s War. We expected to get a poor rate for returning money but M&S were great. They recommended we contact their team & explain our situation. They paid us back what we had paid out so we lost nothing. Great customer service Read more Read less

Good, affordable and reputable Pet Insurance. Decent price and good customer service when I called them to find out more about the Pet Insurance and... Good, affordable and reputable Pet Insurance. Decent price and good customer service when I called them to find out more about the Pet Insurance and what it covered and offered. I would recommend this to my family and friends. Read more Read less

M&S home insurance are backed by Aviva. God forbid you ever have to make a claim with these idiots because they will run you ragged... M&S home insurance are backed by Aviva. God forbid you ever have to make a claim with these idiots because they will run you ragged with repeated requests for yet more information every time you give them what they want. I had to settle for 25% of the amount claimed after my shower sprung a leak, & caused water damage throughout the house. I will avoid Aviva for ever now and I thoroughly recommend that you do too! Read more Read less

No fault accident in June 2025.Still not sorted out and I am still paying an excessive amount for my car and wife’s car insurance.Case unresolved... No fault accident in June 2025.Still not sorted out and I am still paying an excessive amount for my car and wife’s car insurance.Case unresolved cannot get a straight forward response to my questions. Still about £300 out of pocket. Very little feedback from M&S about what the case only stalling when I finally get through to speak to someone.They are not operating as a broker should by looking after customers. Read more Read less

Horrible customer service told me I have to outrageous charge to a smaller vehicle stay away from this insurance

Loan companies do soft check prior rather than hard credit check. M&S will do hard check and leave mark on your credit score.

I wanted to buy 130usd on line and collect at local branch -when I entered the amount response was minimum 200usd . I queried at... I wanted to buy 130usd on line and collect at local branch -when I entered the amount response was minimum 200usd . I queried at the branch and they suggested rung customer service . It was only then that I was informed there is a minimum £150 spend . It would be do easy for M&S to put this on their first page , rather than telling customers it is ‘fuss free’ . Today was anything but fuss free! Read more Read less

I have car insurance Call up as I'm changing my vehicle. They told me they can't offer me anything if I change my car other... I have car insurance Call up as I'm changing my vehicle. They told me they can't offer me anything if I change my car other than a new policy. Absolutely a joke. Read more Read less

Avoid them at all costs. In my 30 years of driving, I've never dealt with a company like that.