I recently fell foul of the dreaded terms and conditions. I bought some travel money online and used Applepay (on which my M&S card is... I recently fell foul of the dreaded terms and conditions. I bought some travel money online and used Applepay (on which my M&S card is the most used) so automatically used it to pay for the transaction. Not only did they charge me over £15 handling fee but they added interest on as well. I have been a fan of M&S but no longer. Read more Read less

Impossible to make balance transfers to this new card via the app or online. Tried loads of times with unspecified errors. Had to phone them... Impossible to make balance transfers to this new card via the app or online. Tried loads of times with unspecified errors. Had to phone them up in the end. Didn't really give satisfactory explanation on phone as to why there were issues but they were aware of it going on for some time. Read more Read less

A very caring company. If there is a problem it's possible to speak directly to a person instead of going online.In the past I have... A very caring company. If there is a problem it's possible to speak directly to a person instead of going online.In the past I have had reason to contact customer services and have always found them to be very helpful..I also value the treats and the points that are given throughout the year. All in all I would certainly recommend Marks and Spencer Bank. Read more Read less

reliable and straightforward, very detailed isas with backgrounds on specific stocks or bonds included

Best rate for Euros click and collect in store. Unfortunately €200 of the €500 are €50 notes, which from past experience are sometimes refused and... Best rate for Euros click and collect in store. Unfortunately €200 of the €500 are €50 notes, which from past experience are sometimes refused and often looked on with suspicion. Won't be using M&S online again. Read more Read less

I'm also a victim of bait and switch from M&S as the loan rate switched from 9.9% to 14.9% and the loan repayments ballooned. I'm... I'm also a victim of bait and switch from M&S as the loan rate switched from 9.9% to 14.9% and the loan repayments ballooned. I'm now at a crossroads as I've signatured my contract with the bank and they wrote to me to state that the money would take ''no longer than five working days'' to deposit. I'm into day SEVEN. I've left valuable feedback on other website and made the observation that M&S Bank, likewise, does not respond to reviews of their company. So be it. Should my loan amount successfully deposit then the whole process from day one will have taken close-on to three weeks to complete. Read more Read less

We purchased marks and Spencer pet insurance back in 2017 we first paid around 40 pound a month then it went up to 56 pounds... We purchased marks and Spencer pet insurance back in 2017 we first paid around 40 pound a month then it went up to 56 pounds a month we tried to claim for our dogs teeth which have to be taken out we were first told we aren't insured for age related but now have been told not insured at all we have paid around 6000 over the years keep well away they are a big con put money in bank monthly instead beware Read more Read less

I just received my renewal quote after I had not made any claims for many years and it is over 40% more than last year.... I just received my renewal quote after I had not made any claims for many years and it is over 40% more than last year. I will certainly not stay with such a terrible company Read more Read less

AVOID ! Do not get a loan or credit card with M&S. worst service I have ever recieved since going on maternity leave . Told... AVOID ! Do not get a loan or credit card with M&S. worst service I have ever recieved since going on maternity leave . Told they had sent letters when they hadn’t . Was on a reduced payment due to maternity pay yet they push account into default anyway . Ruined credit rating which I’m now having to go through the FCA and ombudsmen to get rectified. Avoid at all costs !! Read more Read less