Awful service. They emailed an invalid address (which they later admitted was their error and a typo) saying I had 4 hours to reply or... Awful service. They emailed an invalid address (which they later admitted was their error and a typo) saying I had 4 hours to reply or they'd escalate. How could I reply when they didn't actually email me? They then said that since it was an honest mistake that they'd done nothing wrong in escalating as I hadn't replied. To an email they didn't actually send me. They are disputing what my vet says as they believe they know better, and their lack of attention to detail has also seen them email me the wrong contact information (Tesco pet insurance instead of M&S, they provide service for all). AVOID!!! Read more Read less

Have had M&S home and contents insurance for many years. Last year they raised the price by nearly 30% and I just left it as... Have had M&S home and contents insurance for many years. Last year they raised the price by nearly 30% and I just left it as the market index had increased. This time the index had no change but M&S want to raise it 25% again. They do not care at all and wont listen. I have had enough of this rip-off now as they clearly penalise you for not shopping around. Read more Read less

I’ve held an M&S credit card for years but will give it up now due to terrible customer service. Resolution procedure seems to have been... I’ve held an M&S credit card for years but will give it up now due to terrible customer service. Resolution procedure seems to have been shipped to Asia making it very hard to understand and conversation. My problem was down to a hotel room being booked but then cancelled. The hotel waived the booking but Booking.com still charged me. M&S said because Booking.com gave a partial credit they would not be taking my enquiry any further. I did not stay in the hotel, the hotel were paid nothing but Booking.com and Marks & Spencer Bank made money from me in charges for no goods. Be warned Read more Read less

I have had home contents insurance with M&S Bank for 5 years and the premiums have stayed very low. That's all I can say, as... I have had home contents insurance with M&S Bank for 5 years and the premiums have stayed very low. That's all I can say, as I have not had to contact them for any reason, let alone make a claim. Read more Read less

Premium skyrocketed in price without ever claiming on it previously. When I complained and spoke to customer service it was very much a 'computer says... Premium skyrocketed in price without ever claiming on it previously. When I complained and spoke to customer service it was very much a 'computer says no' we can't do anything about it response. Real shame as the policy was good. Read more Read less

It is getting hit and miss whether your &more show up. It is no use advertising a 1% reward and then not hitting your statement.... It is getting hit and miss whether your &more show up. It is no use advertising a 1% reward and then not hitting your statement. I have gone back to non-brand credit cards which offer less cash back (0.5%) but it least it reliably turns up Read more Read less

Never had any problems using their credit card and enjoy spending the rewards

Very happy with them as a whole, always easy to get hold of on the phone! So far they’ve honoured their word and sorted out... Very happy with them as a whole, always easy to get hold of on the phone! So far they’ve honoured their word and sorted out any issues I’ve faced rapidly. Can’t fault them! Read more Read less

When I had a problem getting a deposit back for a wet room from a company who let me down they were brilliant, defunded my... When I had a problem getting a deposit back for a wet room from a company who let me down they were brilliant, defunded my money and sorted it out with the supplier Read more Read less