M&S Bank - Marks and Spencer reviews

M&S Bank - Marks and Spencer reviews
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FCA approved and regulated
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Manage your account or policy via an app or website
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24/7 customer support via phone, live chat or social media
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Provides paperless statements and documents
Review summary
People rate this company as Poor based on 612 product reviews
Latest positive rating
a great product, shame they are discontinuing it
a great product, shame they are discontinuing it

Latest negative rating
Customer service
I wanted to change vehicle customer service are very rude stay well away from these dogey insurance company

About M&S Bank - Marks and Spencer
M&S Bank launched in 2012, on the foundations of M&S Money.
Marks & Spencer first financial product was launched in 1985 - the M&S Chargecard. Today, M&S Bank has grown from only offering one card to a financial services provider with a wide range products.
M&S Bank offer a range of loans, savings and general insurance products.
M&S Bank - Marks and Spencer at a glance
Reviews for M&S Bank - Marks and Spencer
Showing 11 of 612 company reviews • Last reviewed within 7 days
Customer service
I wanted to change vehicle customer service are very rude stay well away from these dogey insurance company
Delay, undercut, abandon
I strongly advise against taking out home insurance with M&S (underwritten by Aviva). I have been paying almost £2,000 per year for their so-called premium... I strongly advise against taking out home insurance with M&S (underwritten by Aviva). I have been paying almost £2,000 per year for their so-called premium cover, and when disaster struck, the policy proved to be almost worthless. Following a burst pipe that flooded both our kitchen and bathroom, M&S/Aviva sent an assessor to scope the repair work. The report that followed was wholly inadequate: key repairs were omitted, the mould infestation caused by the flooding was downplayed, and the scope of works was clearly designed to cut costs rather than properly restore our home. Concerned, I sought independent advice from both a loss adjuster and an insurance contracts manager. Both confirmed what was becoming clear: the claim had been under-assessed and undercut, not by accident, but because M&S is withdrawing from the insurance market. Their approach appears to be outsourcing assessments to third parties who minimise the damage, delay responses for up to 40 days, and then push low cash settlements that fall far short of covering the true cost of repairs. This is not just poor service; it is a serious health and safety risk. My two-year-old child, who suffers from asthma, has already been hospitalised due to breathing difficulties linked to the mould spreading through our home. Despite being fully aware of the medical risks, M&S/Aviva’s actions have been limited to sending a “mould specialist” whose visit made no difference. From my experience, the strategy is simple: delay, underpay, and close the claim as cheaply as possible, regardless of the customer’s circumstances. Families are being left to live in unsafe conditions while M&S/Aviva protect their bottom line. A company selling expensive “premium” insurance policies has a duty to provide genuine protection when people need it most. In reality, this policy has failed completely, and I would urge anyone considering M&S or Aviva home insurance to think very carefully before committing. Read more Read less
Products from M&S Bank - Marks and Spencer
Credit card
by M&S Bank - Marks and SpencerWith the M&S credit card, you can get 0% interest on purchases and balance transfers for a period of time. You can shop with your M&S credit card in millions...
Credit card
by M&S Bank - Marks and SpencerWith the M&S credit card, you can get 0% interest on purchases and balance transfers for a period of time. You can shop with your M&S credit card in millions...
Current Account
by M&S Bank - Marks and SpencerM&S Bank no longer offers current accounts.
Current Account
by M&S Bank - Marks and SpencerM&S Bank no longer offers current accounts.
Car insurance
by M&S Bank - Marks and SpencerM&S Bank car insurance is arranged and administered by BSL limited using a panel of insurers. If you need to make a claim, you get a personal claims manager to...
Car insurance
by M&S Bank - Marks and SpencerM&S Bank car insurance is arranged and administered by BSL limited using a panel of insurers. If you need to make a claim, you get a personal claims manager to...
Personal loan
by M&S Bank - Marks and SpencerWith an M&S personal loan you can borrow between £1,000 and £25,000. You can repay your loan over a period of 12 to 84 months and there are no set...
Personal loan
by M&S Bank - Marks and SpencerWith an M&S personal loan you can borrow between £1,000 and £25,000. You can repay your loan over a period of 12 to 84 months and there are no set...
Home insurance
by M&S Bank - Marks and SpencerM&S home insurance is underwritten by Aviva Insurance Limited. M&S home insurance offers cover for building and contents together or you can buy them separately. If you make a claim...
Home insurance
by M&S Bank - Marks and SpencerM&S home insurance is underwritten by Aviva Insurance Limited. M&S home insurance offers cover for building and contents together or you can buy them separately. If you make a claim...
Pet insurance
by M&S Bank - Marks and SpencerM&S pet insurance offers a range of policies and you can choose the cover level that's right for you both. M&S offer a discount for multi-pet cover. Policies can protect...
Pet insurance
by M&S Bank - Marks and SpencerM&S pet insurance offers a range of policies and you can choose the cover level that's right for you both. M&S offer a discount for multi-pet cover. Policies can protect...
Travel Money
by M&S Bank - Marks and SpencerBefore we go off on our holiday, there's always a last minute dash for some travel money! With more and more options available, it really does pay to do a...
Travel Money
by M&S Bank - Marks and SpencerBefore we go off on our holiday, there's always a last minute dash for some travel money! With more and more options available, it really does pay to do a...
Monthly Saver
by M&S Bank - Marks and SpencerOur M&S Bank (Marks and Spencer) monthly saver reviews can help you to find out what life as a M&S Bank customer is really like. And if you have experience...
Monthly Saver
by M&S Bank - Marks and SpencerOur M&S Bank (Marks and Spencer) monthly saver reviews can help you to find out what life as a M&S Bank customer is really like. And if you have experience...
Travel Insurance
by M&S Bank - Marks and SpencerDo you buy travel insurance before going abroad? There are hundreds of different travel insurance policies on the market, all designed to help you stay protected while travelling...and giving you...
Travel Insurance
by M&S Bank - Marks and SpencerDo you buy travel insurance before going abroad? There are hundreds of different travel insurance policies on the market, all designed to help you stay protected while travelling...and giving you...
Investments
by M&S Bank - Marks and SpencerM&S Bank - Marks and Spencer investment reviews from our Smart Money People can help you to get the inside track on what having a portfolio with M&S Bank -...
Investments
by M&S Bank - Marks and SpencerM&S Bank - Marks and Spencer investment reviews from our Smart Money People can help you to get the inside track on what having a portfolio with M&S Bank -...
Cash ISA
by M&S Bank - Marks and SpencerYou can apply for an M&S Bank cash ISA online, over the phone or by post. You can choose an M&S Cash ISA that’s fixed for one, two or three...
Cash ISA
by M&S Bank - Marks and SpencerYou can apply for an M&S Bank cash ISA online, over the phone or by post. You can choose an M&S Cash ISA that’s fixed for one, two or three...
Everyday Savings
by M&S Bank - Marks and SpencerM&S Bank - Marks and Spencer savings reviews can help you to find out more about life at M&S Bank - Marks and Spencer. How easy is it to contact...
Everyday Savings
by M&S Bank - Marks and SpencerM&S Bank - Marks and Spencer savings reviews can help you to find out more about life at M&S Bank - Marks and Spencer. How easy is it to contact...
Fixed Rate Savings
by M&S Bank - Marks and SpencerM&S Bank - Marks and Spencer savings reviews can help you to find out more about life at M&S Bank - Marks and Spencer. How easy is it to contact...
Fixed Rate Savings
by M&S Bank - Marks and SpencerM&S Bank - Marks and Spencer savings reviews can help you to find out more about life at M&S Bank - Marks and Spencer. How easy is it to contact...
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