Best rate for Euros click and collect in store. Unfortunately €200 of the €500 are €50 notes, which from past experience are sometimes refused and... Best rate for Euros click and collect in store. Unfortunately €200 of the €500 are €50 notes, which from past experience are sometimes refused and often looked on with suspicion. Won't be using M&S online again. Read more Read less

I'm also a victim of bait and switch from M&S as the loan rate switched from 9.9% to 14.9% and the loan repayments ballooned. I'm... I'm also a victim of bait and switch from M&S as the loan rate switched from 9.9% to 14.9% and the loan repayments ballooned. I'm now at a crossroads as I've signatured my contract with the bank and they wrote to me to state that the money would take ''no longer than five working days'' to deposit. I'm into day SEVEN. I've left valuable feedback on other website and made the observation that M&S Bank, likewise, does not respond to reviews of their company. So be it. Should my loan amount successfully deposit then the whole process from day one will have taken close-on to three weeks to complete. Read more Read less

We purchased marks and Spencer pet insurance back in 2017 we first paid around 40 pound a month then it went up to 56 pounds... We purchased marks and Spencer pet insurance back in 2017 we first paid around 40 pound a month then it went up to 56 pounds a month we tried to claim for our dogs teeth which have to be taken out we were first told we aren't insured for age related but now have been told not insured at all we have paid around 6000 over the years keep well away they are a big con put money in bank monthly instead beware Read more Read less

I just received my renewal quote after I had not made any claims for many years and it is over 40% more than last year.... I just received my renewal quote after I had not made any claims for many years and it is over 40% more than last year. I will certainly not stay with such a terrible company Read more Read less

AVOID ! Do not get a loan or credit card with M&S. worst service I have ever recieved since going on maternity leave . Told... AVOID ! Do not get a loan or credit card with M&S. worst service I have ever recieved since going on maternity leave . Told they had sent letters when they hadn’t . Was on a reduced payment due to maternity pay yet they push account into default anyway . Ruined credit rating which I’m now having to go through the FCA and ombudsmen to get rectified. Avoid at all costs !! Read more Read less

My renewal price was 50% higher than last year despite making no claims or additions to the policy. One expects that the premiums will increase... My renewal price was 50% higher than last year despite making no claims or additions to the policy. One expects that the premiums will increase each year but i'm afraid a 50% increase is excessive. Read more Read less

M&S Bank (actually HSBC) without doubt the worst customer service I have ever encountered. The whole organisation is incompetent and indifferent. Even after they accepted... M&S Bank (actually HSBC) without doubt the worst customer service I have ever encountered. The whole organisation is incompetent and indifferent. Even after they accepted a deal brokered by the Financial Ombudsmen and admitted their errors they are still persuing me for a non existent debt. Don't go anywhere near this company Read more Read less

Every time I try to activate card it doesn’t work. Online customer service was useless to. Fried every frigging browser and method.

Cancelled my policy without any prior notification and demanded a settling payment for the privilege.