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Susan W

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Review of the M&S Bank - Marks and Spencer, Credit Card:

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Shocking service

I’ve held an M&S credit card for years but will give it up now due to terrible customer service. Resolution procedure seems to have been shipped to Asia making it very hard to understand and conversation. My problem was down to a hotel room being booked but then cancelled. The hotel waived the booking but Booking.com still charged me. M&S said because Booking.com gave a partial credit they would not be taking my enquiry any further. I did not stay in the hotel, the hotel were paid nothing but Booking.com and Marks & Spencer Bank made money from me in charges for no goods. Be warned Reviewed on: 20th June 2025

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