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M&S Bank - Marks and Spencer: Pet Insurance reviews

Name: Pet Insurance
Rating: 2.91 (34 reviews)

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2.54

Based on 34 reviews, last reviewed 17th Jun 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

41%

44%

Latest highest rating:

5

Happy with my pet insurance policy M&S were the only ones who don't charge a percentage of vets' fees on top of the excess. It's a great insurance policy but it does go up steeply each ... Read more Reviewed on: 4th September 2024

Latest lowest rating:

1

Premium skyrocketed in price without ever claiming o... Premium skyrocketed in price without ever claiming on it previously. When I complained and spoke to customer service it was very much a 'computer says... Read more Reviewed on: 17th June 2025

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M&S Bank - Marks and Spencer Pet Insurance reviews (34)

Premium skyrocketed in price without ever claiming o...

Premium skyrocketed in price without ever claiming on it previously. When I complained and spoke to customer service it was very much a 'computer says no' we can't do anything about it response. Real shame as the policy was good. Reviewed on: 17th June 2025

Beware do not buy this insurance its a big con

We purchased marks and Spencer pet insurance back in 2017 we first paid around 40 pound a month then it went up to 56 pounds a month we tried to claim for our dogs teeth which have to be taken out we were first told we aren't insured for age related but now have been told not insured at all we have paid around 6000 over the years keep well away they are a big con put money in bank monthly instead beware Reviewed on: 1st March 2025

Immoral price increases at review.

They have no qualms whatsoever in making their pet insurance prohibitively expensive at renewal by doubling the premium. This forces many pet owners like myself to cancel the insurance on the grounds of affordability and leaves an elderly pet without the treatment they have become dependent upon. This is in my opinion the height of animal cruelty and it is not treating vulnerable customers fairly either. If they are so concerned about a specific condition then this should be excluded from inception. Reviewed on: 13th December 2024

Wish I had stayed with Tesco

Refused to pay for a claim as they alleged the condition was pre existing, when it is not possible to actually prove this was the case. Reviewed on: 6th November 2024

Ridiculous price increase !

Have had our jackchi insured with m&s for a year she is in good health and haven't made any claims she isn't 2 years old until March 2025. The renewal quote arrived today and it's gone up by £64.74 will I be renewing , NO I WON'T expected a small increase but not as large as the one I received. If they can increase it by £64.74 when she is not even 2 years old then I would dread to see what the price would be by the time she reached 10 years old. Reviewed on: 5th November 2024

Happy with my pet insurance policy

M&S were the only ones who don't charge a percentage of vets' fees on top of the excess. It's a great insurance policy but it does go up steeply each year. That said I have been with them for several years now. They are very friendly and easy to deal with. Reviewed on: 4th September 2024

Great experience with claimjng o.

Great experience with claimjng o. Pet insurance - easy online tool and quick settlements. No ptoblems at all Reviewed on: 4th September 2024

quick and caring !

Very good ,medical care quick and caring ! Reviewed on: 23rd August 2024

Had an amazing experience with M&S Pet Insurance.

Had an amazing experience with M&S Pet Insurance. I’ve used the advice line a couple of times, which has been very useful. Claiming for treatment is simple, just scan and upload receipts and in my case payments were made same day. Really great service. Reviewed on: 30th January 2024

Worthless rip off Used buried 'terms and conditions' to refuse claim

Rip off. Refused claim for dental work as in buried terms and conditions says its not covered unless your cat has had its teeth checked within 12 months. I mean who can afford to take pet for annual teeth check. I can only presume the use that clause to not pay out for various other emergencies. Rip off and rubbish Reviewed on: 7th September 2023

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