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M&S Bank - Marks and Spencer: Pet Insurance reviews

Name: Pet Insurance
Rating: 2.86 (35 reviews)

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2.37

Based on 35 reviews, last reviewed 24th Jul 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

40%

45%

Latest highest rating:

5

Happy with my pet insurance policy M&S were the only ones who don't charge a percentage of vets' fees on top of the excess. It's a great insurance policy but it does go up steeply each ... Read more Reviewed on: 4th September 2024

Latest lowest rating:

1

Awful service, AVOID! Awful service. They emailed an invalid address (which they later admitted was their error and a typo) saying I had 4 hours to reply or they'd escalate... Read more Reviewed on: 24th July 2025

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About this product

Be confident in your new insurance provider by checking customer reviews. Our Marks & Spencer pet insurance reviews can give you valuable insight into life as an M&S policyholder.

Marks & Spencer is underwritten by Royal & Sun Alliance Insurance Ltd to offer pet insurance for cats and dogs. Choose between a Lifetime policy or a Time limited policy, with four flexible levels of cover with both. All M&S policyholders can benefit from a 24/7 vet helpline. With a range of options to choose from, it can be helpful to take other people’s experiences into account.

Read our M&S pet insurance reviews to learn more about the provider and its policies. Find out why customers chose Marks & Spencer to insure their pets and whether they are satisfied with their decision. Learn what animals policyholders have insured and which level of cover they chose. Find out if customers would renew their policies with the provider. All of this and more in our Marks & Spencer pet insurance reviews.

Have you had a pet insurance policy with M&S? Share your experience with our Smart Money People community by writing an M&S pet insurance review. Tell us what animal you’ve insured and which level of cover you chose. Have you been satisfied with the level of cover you have received for the price of your premium? Share any benefits you’ve found of being an M&S policyholder, as well as any negatives you may have experienced. Would you renew your policy? Write a Marks & Spencer pet insurance review today.

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M&S Bank - Marks and Spencer Pet Insurance reviews (35)

Awful service, AVOID!

Awful service. They emailed an invalid address (which they later admitted was their error and a typo) saying I had 4 hours to reply or they'd escalate. How could I reply when they didn't actually email me? They then said that since it was an honest mistake that they'd done nothing wrong in escalating as I hadn't replied. To an email they didn't actually send me. They are disputing what my vet says as they believe they know better, and their lack of attention to detail has also seen them email me the wrong contact information (Tesco pet insurance instead of M&S, they provide service for all). AVOID!!! Reviewed on: 24th July 2025

Premium skyrocketed in price without ever claiming o...

Premium skyrocketed in price without ever claiming on it previously. When I complained and spoke to customer service it was very much a 'computer says no' we can't do anything about it response. Real shame as the policy was good. Reviewed on: 17th June 2025

Beware do not buy this insurance its a big con

We purchased marks and Spencer pet insurance back in 2017 we first paid around 40 pound a month then it went up to 56 pounds a month we tried to claim for our dogs teeth which have to be taken out we were first told we aren't insured for age related but now have been told not insured at all we have paid around 6000 over the years keep well away they are a big con put money in bank monthly instead beware Reviewed on: 1st March 2025

Immoral price increases at review.

They have no qualms whatsoever in making their pet insurance prohibitively expensive at renewal by doubling the premium. This forces many pet owners like myself to cancel the insurance on the grounds of affordability and leaves an elderly pet without the treatment they have become dependent upon. This is in my opinion the height of animal cruelty and it is not treating vulnerable customers fairly either. If they are so concerned about a specific condition then this should be excluded from inception. Reviewed on: 13th December 2024

Wish I had stayed with Tesco

Refused to pay for a claim as they alleged the condition was pre existing, when it is not possible to actually prove this was the case. Reviewed on: 6th November 2024

Ridiculous price increase !

Have had our jackchi insured with m&s for a year she is in good health and haven't made any claims she isn't 2 years old until March 2025. The renewal quote arrived today and it's gone up by £64.74 will I be renewing , NO I WON'T expected a small increase but not as large as the one I received. If they can increase it by £64.74 when she is not even 2 years old then I would dread to see what the price would be by the time she reached 10 years old. Reviewed on: 5th November 2024

Happy with my pet insurance policy

M&S were the only ones who don't charge a percentage of vets' fees on top of the excess. It's a great insurance policy but it does go up steeply each year. That said I have been with them for several years now. They are very friendly and easy to deal with. Reviewed on: 4th September 2024

Great experience with claimjng o.

Great experience with claimjng o. Pet insurance - easy online tool and quick settlements. No ptoblems at all Reviewed on: 4th September 2024

quick and caring !

Very good ,medical care quick and caring ! Reviewed on: 23rd August 2024

Had an amazing experience with M&S Pet Insurance.

Had an amazing experience with M&S Pet Insurance. I’ve used the advice line a couple of times, which has been very useful. Claiming for treatment is simple, just scan and upload receipts and in my case payments were made same day. Really great service. Reviewed on: 30th January 2024

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