8th July 2019
Decent price, had issues with the level of cover
My cover is a great price but there's been some issues with mis-advertising
Your Pet Insurance Reviews (9)
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Most recent
1st April 2019
incredibly poor customer servie
My card was declined twice.. I contacted M & S to ask what the problem was. They just continue to say there isn't problem and refuse to look into it. Needless to say I'll be closing my account asap.
18th March 2019
Excellent service from M&S pet insurance
I've spent most of the last 3 weeks being very grateful that I had M&S pet insurance. Sadly I lost my cat, after a 5-day stay in hospital which totalled £5,006. M&S covered the whole bill, and did so through a direct claim, I only had to fill in 1 ...
Read moreI've spent most of the last 3 weeks being very grateful that I had M&S pet insurance. Sadly I lost my cat, after a 5-day stay in hospital which totalled £5,006. M&S covered the whole bill, and did so through a direct claim, I only had to fill in 1 form and then nothing. They also automatically cancelled my policy when they were informed of the death of my pet, and refunded me so that I only paid the premium up until her death, without my even having to ask. Yes, they are a little more expensive than some, more budget options but I would not hesitate to use them, and am recommending them to anyone looking for pet insurance. The excess was only £50 too, amazingly. Thanks M&S, you made a horrendous time easier.
12th August 2018
Supportive & understanding following the death of my pet
Rung to tell them my pet had died, were very sympathetic on the phone. Sent me a letter with a cheque for time not used on the policy and offering me the use of a pet counselling phone line free of charge to help with my grief. can't fault them -...
Read moreRung to tell them my pet had died, were very sympathetic on the phone. Sent me a letter with a cheque for time not used on the policy and offering me the use of a pet counselling phone line free of charge to help with my grief. can't fault them - treated me like a human not just a customer
30th September 2017
Fine but getting expensive
We've never had to claim yet our monthly charge goes up quite a lot every year
18th July 2017
Not great
They advised me to claim regarding a particular health condition, rejected the claim then put the premium up. Shan't fall for that again!
10th July 2017
Great policy
Easy onboarding great policy benefits at reasonable price
