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M&S Bank - Marks and Spencer: Pet insurance reviews

Name: Pet insurance
Rating: 2.89 (37 reviews)

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2.89

Based on 37 reviews, last reviewed 9th May 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

41%

46%

Latest highest rating:

5

Good, affordable and reputable Pet Insurance. Good, affordable and reputable Pet Insurance. Decent price and good customer service when I called them to find out more about the Pet Insurance and w... Read more Reviewed on: 5th March 2026

Latest lowest rating:

1

Do not trust this company for your pet insurance. Do not trust this company for your pet insurance. They will take your money each month for 4 years and on the single claim you process they will not p... Read more Reviewed on: 9th May 2026

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About this product

M&S pet insurance offers a range of policies and you can choose the cover level that's right for you both.

M&S offer a discount for multi-pet cover. Policies can protect dogs or cats from eight weeks old. M&S pet insurance gives you access to a range of services including local pet care providers and bereavement support.

M&S pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used M&S before, you can also leave a review and share your experience.

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M&S Bank - Marks and Spencer Pet insurance reviews (37)

Excellent service from M&S pet insurance

I've spent most of the last 3 weeks being very grateful that I had M&S pet insurance. Sadly I lost my cat, after a 5-day stay in hospital which totalled £5,006. M&S covered the whole bill, and did so through a direct claim, I only had to fill in 1 form and then nothing. They also automatically cancelled my policy when they were informed of the death of my pet, and refunded me so that I only paid the premium up until her death, without my even having to ask. Yes, they are a little more expensive than some, more budget options but I would not hesitate to use them, and am recommending them to anyone looking for pet insurance. The excess was only £50 too, amazingly. Thanks M&S, you made a horrendous time easier. Reviewed on: 18th March 2019

Supportive & understanding following the death of my pet

Rung to tell them my pet had died, were very sympathetic on the phone. Sent me a letter with a cheque for time not used on the policy and offering me the use of a pet counselling phone line free of charge to help with my grief. can't fault them - treated me like a human not just a customer Reviewed on: 12th August 2018

Recomend

Would recommend this insurance, very good. Reviewed on: 10th November 2017

Fine but getting expensive

We've never had to claim yet our monthly charge goes up quite a lot every year Reviewed on: 30th September 2017

Not great

They advised me to claim regarding a particular health condition, rejected the claim then put the premium up. Shan't fall for that again! Reviewed on: 18th July 2017

Great policy

Easy onboarding great policy benefits at reasonable price Reviewed on: 10th July 2017

Great service

Great service and very friendly. Would recommend Reviewed on: 29th June 2017

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