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M&S Bank - Marks and Spencer: Pet insurance reviews

Name: Pet insurance
Rating: 2.86 (35 reviews)

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2.35

Based on 35 reviews, last reviewed 24th Jul 2025

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

40%

45%

Latest highest rating:

5

Happy with my pet insurance policy M&S were the only ones who don't charge a percentage of vets' fees on top of the excess. It's a great insurance policy but it does go up steeply each ... Read more Reviewed on: 4th September 2024

Latest lowest rating:

1

Awful service, AVOID! Awful service. They emailed an invalid address (which they later admitted was their error and a typo) saying I had 4 hours to reply or they'd escalate... Read more Reviewed on: 24th July 2025

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About this product

M&S pet insurance offers a range of policies and you can choose the cover level that's right for you both.

M&S offer a discount for multi-pet cover. Policies can protect dogs or cats from eight weeks old. M&S pet insurance gives you access to a range of services including local pet care providers and bereavement support.

M&S pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used M&S before, you can also leave a review and share your experience.

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M&S Bank - Marks and Spencer Pet insurance reviews (35)

Recomend

Would recommend this insurance, very good. Reviewed on: 10th November 2017

Fine but getting expensive

We've never had to claim yet our monthly charge goes up quite a lot every year Reviewed on: 30th September 2017

Not great

They advised me to claim regarding a particular health condition, rejected the claim then put the premium up. Shan't fall for that again! Reviewed on: 18th July 2017

Great policy

Easy onboarding great policy benefits at reasonable price Reviewed on: 10th July 2017

Great service

Great service and very friendly. Would recommend Reviewed on: 29th June 2017

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