Tesco Bank Pet Insurance Reviews

Not actually covered for the first 14 days that it states

Avoid using these at all costs. Despite taking a policy out you actually are not covered for the first 14 days of your policy term despite the fact that it clearly states your term start and end dates. If anything happens to your pet in that time they...

Avoid using these at all costs. Despite taking a policy out you actually are not covered for the first 14 days of your policy term despite the fact that it clearly states your term start and end dates. If anything happens to your pet in that time they will not cover it. Seriously, go elsewhere and buy your pet insurance from a professional outfit.

steveLevel 1

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Quick payout

I brought Tesco Bank Pet Insurance about 14 days before my cat had an accident. The vet helpline was great and the customer service was superb. Claims form was easy to fill in and they payed out within days! Highly recommend. You don't want to worry...

I brought Tesco Bank Pet Insurance about 14 days before my cat had an accident. The vet helpline was great and the customer service was superb. Claims form was easy to fill in and they payed out within days! Highly recommend. You don't want to worry about money for vet bills whilst one of your pets is ill so it was a huge weight off my shoulders. The policies are cheap and have a large payout and low excess.

Chloe WrightLevel 1

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Absolutely great service

Been insured for two years with Tesco and would definitely recommend. Always a quick payment with minimal issues and great customer service

FrancescaLevel 1

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Kept me in the dark when i had queries then tripled renewal premium!

They don't explain or breakdown how they arrive at figures they are not going to payout you just get a letter MONTHS later telling you you still owe the vet! I was shocked at how much they hiked my premium after the first year!!

BellaLevel 1

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Lies, lies and shocking poor customer service

One of the top company that lie to customer and can’t defend themselves. I claimed pet insurance and spoke with 3 different agents about this same claim and got 3 differ t answers every time. At the end they cancelled my policy and refunded my premium ...

One of the top company that lie to customer and can’t defend themselves. I claimed pet insurance and spoke with 3 different agents about this same claim and got 3 differ t answers every time. At the end they cancelled my policy and refunded my premium policy from 1 st day. Shocking customer service, manager can’t explained why and how they lie to me each time. In total I was waiting over 8 weeks for my claim and waste over 5 hours over phone.

MikeLevel 1

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Avoiding pay out

Tesco have been poor with the 2 separate claims for our pet Dog. They have taken an excess amount to process the 1st one. The second one was accepted but a continuation of treatment was rejected due to issues with the 1st claim. We have had to move...

Tesco have been poor with the 2 separate claims for our pet Dog. They have taken an excess amount to process the 1st one. The second one was accepted but a continuation of treatment was rejected due to issues with the 1st claim. We have had to move heaven and high water to get the claims reviewed and we are still waiting for a response. Have cancelled my policy on renewal and will not be using Tesco Bank again.

gavbell1986Level 1

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Rip off Tesco

Don't use Tesco pet insurance, they don't payout!!!! You take out the policy in good faith and when you they refuse, god forbidden you ask to speak to a supervisor it's a 3 day call back!!! They claim pre existing condition for arthritis he that he...

Don't use Tesco pet insurance, they don't payout!!!! You take out the policy in good faith and when you they refuse, god forbidden you ask to speak to a supervisor it's a 3 day call back!!! They claim pre existing condition for arthritis he that he has only just been diagnosed, he has NEVER had it before. Save your money don't give it Tesco, according to the call center they are proud they refuse 90% of claims and use pre existing as an excuse. Well done for admitting that Gerry on the claims team. They didn't even have the decency to infom me. Be warned people and Tesco I'm taking this to the ombasman!!!!

SamLevel 1

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Perfect!

A perfect plan for me which gives me the security i need for the health of my dogs

AnnaLouise1997Level 1

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Great service

Everyone’s really friendly and helpful, and it’s great value!

Holly ThompsonLevel 1

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Heartbreaking

Will demand payment for the month after your pet has died. Happened two years ago with our collie and this year when our terrier passed away. Suffice to say it was not a pleasant experience to go through and I would not wish it on anyone.

AnonLevel 1

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No hassle when claiming

My cat is undergoing treatment for a kidney problem. Tesco have been very good in explaining what cover I have for my pet & the vet puts in the claim for me after I have paid, so it is hassle free.

Joanne LangridgeLevel 1

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Flawless Service

My dog was poisoned and ended up in a veterinary hospital for 6 days. It was touch and go whether she would make it and it was such a relief to be able to give Tesco Pet Insurance the go ahead to liaise directly with the vets regarding the claim, and...

My dog was poisoned and ended up in a veterinary hospital for 6 days. It was touch and go whether she would make it and it was such a relief to be able to give Tesco Pet Insurance the go ahead to liaise directly with the vets regarding the claim, and the whole claim was paid without a quibble once she was discharged. Equally as good as other leading pet insurers, for a much cheaper premium.

Jennifer StokesLevel 1

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Inexpensive but poor coverage

Inexpensive cover but doesn't cover many pets besides the popular ones.

Joshua DanielLevel 1

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Very simple policy & great value

We were with another leading pet insurance company for our 2 cats. One became ill & we assumed any treatment would be covered. The insurance company were a nightmare & to cut a long story short, we weren't covered & it cost us a lot of money. Fast...

We were with another leading pet insurance company for our 2 cats. One became ill & we assumed any treatment would be covered. The insurance company were a nightmare & to cut a long story short, we weren't covered & it cost us a lot of money. Fast forward a couple of years & we'd moved to Tesco. One of our cats had an accident & we had absolutely no issues with Tesco whatsoever. They were great & a pleasure to deal with. Would recommend to anyone.

Corinna JenningsLevel 1

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Fair deal

Fair deal but shop around. Easy to contact customer services

Emma WrightLevel 1

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Good value comprehensive insurance

We haven't had need to claim on this yet (thankfully!) but we're impressed by the level of cover compared to much more expensive products. It was also quick and easy to buy online and the documents arrived quickly.

Sarah ThomasLevel 1

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Great value

Touch wood, have not had to claim anything for our dog! But the cost per month is just over £10 and covers our dog for what we felt we needed.

Saretta brewerLevel 1

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Great deal on pet insurance

I was shopping about for pet insurance for my puppy and I got a great deal with Tesco as I am a clubcard holder. Better than any quotes I got from other companies

Gemma LairdLevel 2

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Win £100 cash'

My dog had an eye ulcer and a few months later the same again. On both occasions how to claim was explained made easy by their excellent customer service. I was immediately sent a claim form which was easy to complete and the claim instructions...

My dog had an eye ulcer and a few months later the same again. On both occasions how to claim was explained made easy by their excellent customer service. I was immediately sent a claim form which was easy to complete and the claim instructions straight forward. My monthly premiums were £19 a month. My excess of £60 was minimal compared to the treatment cost which was over £900. On both occasions, after getting the vet to complete his part of the form, my claim was settled within a couple of weeks and accompanied by another form to claim for further treatment. I would highly recommend Tesco Pet Insurance for the efficient and worry free way that my claim was settled.

Cecelia AllenLevel 1

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Quick, easy, friendly service

Brilliant service from Tesco Pet Insurance - chequers for my vet bills arrived quickly and claiming was easy. Really excellent customer service

Lara Wilks sloanLevel 1

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