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Tesco Bank: Pet insurance reviews

Name: Pet insurance
Rating: 3.23 (110 reviews)

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2.90

Based on 110 reviews, last reviewed 18th Jul 2025

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

42%

13%

34%

Latest highest rating:

5

Very impressed by their service Yes my premiums went up the older my dog went. But no more than any other pet insurance. I opted for a higher excess , knowing I would pay small bill... Read more Reviewed on: 18th July 2025

Latest lowest rating:

2

Outrageous increase in premium after making a claim This is not an easy review to write as for six years we had been satisfied with the premiums and the service received. Unfortunately, as with other re... Read more Reviewed on: 2nd May 2025

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About this product

Tesco Insurance offer pet insurance policies to cover dogs and cats.

There’s a choice of cover including lifetime pet insurance, maximum benefit and time limited. If you’re a Clubcard holder you get a guaranteed discount. Tesco Pet Insurance includes vetfone where you can get advice for your pet, whenever you need it.

Tesco pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Tesco Insurance before, you can also leave a review and share your experience.

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Tesco Bank Pet insurance reviews (110)

Had a renewal of over £10 more a month went on compa...

Had a renewal of over £10 more a month went on comparison sites found cheaper than I pay now with them. They wouldn’t match then tried scare tactics stating my pet wouldn’t be insured for 14 days when she’s covered with them until the 28th. Terrible service Reviewed on: 15th February 2024

Very disappointed and no empathy

Took our 15 year old yorkie (bob) to vets as he was urinating more,loosing weight and dry skin he had bloods taken, indicating little change in his liver so the vet wanted to scan him incase there was any hidden abnormalities. Bottom line is tesco will not cover him for treatment due to seizers that has had 3 times last year they said it was PRE existing illness connects to the liver. Trying to fight it but they have no empathy Reviewed on: 31st January 2024

I lost my dog at nearly 7 year old they asked for m...

I lost my dog at nearly 7 year old they asked for more information from my vet which they were supplied with, they still refused to pay out, the dog was insured with Tesco since he was 3 months old, I have been asked for a bank statement from 7 years ago to prove how much I paid,also I have been told while on the phone they can’t hear me and put phone down,I have been past from pillar to post people who where handling the case had been taken ill , I have been given so many excuses it’s untrue, also RSA insurance who work with Tesco are just as bad,they are a disgrace to pet owners and should not be trading, I will be taking this further, Please do not insure your animal with tesco you will regret it trust me I did, they are fine at taking your money,paying you is a different story Reviewed on: 4th January 2024

Phone call wait

Would help if they answer the phone Reviewed on: 3rd January 2024

Awful experience!

I made the pet insurance almost a year ago. My cat started to have some health issues in September this year and I saw the vet, who diagnosed her with thyroid issues. I paid £500 for blood tests and other tests and made a claim to get some of my money back. It's been two months and I haven't heard anything and every time I called I've been advised to wait! I've put in a complaint regarding the way my claim has been handled and guess what? They sent me a letter acknowledging the complaint stating that they have 8 weeks to reply! Absolutely awful experience! I'm looking now for a better insurer who actually pays not just takes your money! Reviewed on: 29th November 2023

Awful experience

I had a very negative experience with these guys! I made the claim more than a month ago and I'm still waiting for a final decision. I've made call after call and I've been told every time that I need to wait! Now I'm thinking that I need to change the insurer and get my money back! Very unprofessional Reviewed on: 27th November 2023

Uncaring horrible company. AVOID!

AVOID, AVOID, AVOID. Theyll take your money and do everything possible not to pay a claim. We put in a genuine claim and were made to feel like criminals, they called us dishonest and fraudulent. Then on 7th Nov they said they'd cancelled our policy from 5th Sept and we would not get a refund for the previous 2 months. Do yourself a favour and insure with someone else, don't give these criminals your money. Terrible, disgusting company. You've been warned Reviewed on: 7th November 2023

PET INSURERS THAT CARE

I’ve used Tesco bank to insure my cat since I’ve had him but had never made a claim. He became poorly & I made several trips to the vet. He had a small procedure at the vet followed by an operation at a specialist animal hospital. I updated Tesco each time and they were very quick to pay out. My cat needed a follow up op which Tesco authorised but my cat unfortunately died before op day. Tesco paid for his final cremation. They cancelled my insurance & even repaid part of that month’s insurance that I’d already paid by d/d. A week later they also sent me a beautiful condolences letter. THANK YOU TESCO FOR GOING ABOVE & BEYOND! I will definitely be insuring my next pet with you. ❤️ Reviewed on: 21st October 2023

Brilliant when cat was ill

We got great service when our cat was seriously ill, the vet's bills were paid quickly and the staff seemed genuinely concerned for her health. Reviewed on: 26th August 2023

Outstanding Pet Insurance Experience!

I can't say enough good things about the pet insurance provided by Tesco Bank! From the moment I enrolled my furry friend, I knew I had made the right choice. The coverage options are comprehensive, ensuring that my pet receives the best care possible without any financial worries on my end. What truly sets Tesco Bank apart is their exceptional customer service. Whenever I've had a question or needed assistance, their team has been there to provide prompt and friendly support. It's clear that they genuinely care about the well-being of both the pets and their owners. I have been lucky that I have not had to make any claims so far. But the process looks straightforward, should I need to in future. I also appreciate the flexibility in choosing my preferred vet, giving me peace of mind that my pet will receive care from a trusted professional. The pricing is reasonable for the level of coverage provided, and I appreciate the transparency in their terms and conditions. In a market flooded with various pet insurance options, Tesco Bank truly stands out as a reliable, compassionate, and efficient choice. I wholeheartedly recommend their pet insurance to all pet owners looking to ensure the well-being of their beloved companions. Reviewed on: 23rd August 2023

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