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Sainsburys Bank: Pet Insurance reviews

Name: Pet Insurance
Rating: 2.54 (26 reviews)

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2.64

Based on 26 reviews, last reviewed 7th Sep 2025

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

27%

15%

46%

Latest highest rating:

5

Had a few issues with previous companies when insuri... Had a few issues with previous companies when insuring my beloved Collie - not so with Sainsbury's!! Reviewed on: 7th September 2025

Latest lowest rating:

2

Renewal more than for a new customer. Typical company who charges existing customers (who haven't had any claims) more at renewal than a new customer. Customer loyalty is well and truely d... Read more Reviewed on: 7th January 2025

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About this product

Before taking out a new pet insurance policy, read customer reviews for the provider to be confident in your decision. We collect Sainsbury’s Bank pet insurance reviews to give you valuable insight into life as a policyholder.

Sainsbury’s Bank offers pet insurance policies for dogs, cats and rabbits, with a multi-pet discount available. Choose from three types of policy with flexible cover options. All policies benefit from 24/7 vet support. Nectar members can receive a discount on the price of their premium.

If Sainsbury’s Bank sounds like the right provider for you, learn more by reading the reviews on Smart Money People. Find out how satisfied policyholders have been with their policies. Learn if they would renew their cover and recommend the provider to family and friends. Find out more about the claims process. Read all of this and more in our Sainsbury’s Bank pet insurance reviews.

We want to use the power of reviews to help people make better choices. If you’ve had a pet insurance policy with Sainsbury’s Bank, write an honest review to help others just like you. Tell us what animal you insured and which policy you chose. Have you been satisfied with the level of cover? Would you renew your policy with Sainsbury’s Bank? If you’re a Nectar member, were you happy with the discount you received? Whether good or bad, write a Sainsbury’s Bank pet insurance review today.

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Sainsburys Bank Pet Insurance reviews (26)

Had a few issues with previous companies when insuri...

Had a few issues with previous companies when insuring my beloved Collie - not so with Sainsbury's!! Reviewed on: 7th September 2025

Sainsburys Pet Insurance

Have not had to make any claims under the policy as of today’s date however the specifics of the policy were made very clear upon signing up and the online portal is easy to access. Reviewed on: 5th September 2025

Renewal more than for a new customer.

Typical company who charges existing customers (who haven't had any claims) more at renewal than a new customer. Customer loyalty is well and truely dead with Sainsburys. Reviewed on: 7th January 2025

we try our best to pay you less

Pet killed ( Dexter Bengal Snowy ) submitted a claim for 9 days ago to be paid £200 towards cremation fees and not a penny of the £1500 i had him insured for. DO NOT USE SAINSBURY'S 2/5 trust pilot ! Reviewed on: 19th October 2024

Waste of money

Had a genuine claim and they keep saying cannot communicate with the vet even though all details are on there website. Absolutely ridiculous and a waste of money . After having had 6 other dogs previously this is the first one we have insured and when it comes to the first claim we are given the runaround. Absolute waste of money and will never do it again . Reviewed on: 1st October 2024

Great customer service and easy to contact

Great customer service and easy to contact Reviewed on: 26th August 2024

Nectar Reward on Pet Insurance not worth the effort!

Poor customer service. The offer was to get Nectar Points if you take out Pet Insurance but it is really difficult to claim this. The Nectar team and Sainsbury's Bank are not connected at all and the customer has to chase several times requesting the reward. Not worth the effort. Reviewed on: 2nd May 2024

We had only been insured with Sainsbury’s pet insur...

We had only been insured with Sainsbury’s pet insurance for 5 weeks when our 5 year old dog very suddenly became seriously ill. Her treatment cost over £2500, but she devastatingly lost her fight. Sainsbury’s were brilliant, their empathy, and portal is exceptional. The whole process of claiming was easy and quick. Highly recommend Reviewed on: 4th January 2024

So simple and quick claim

No words for how easy this pet claim was. Step 1 I phoned up and a lovely gentleman talked me through applying for a claim. Even advised that if anymore treatment was due to wait until my new policy started (less than 3 weeks) otherwise after that date any more treatment would be a new claim and wii oh ups mean paying another excess. Very helpful. Step 2 received an email confirming claim information and they would be contacting my vets for details and then proceeding with claim. Step 3 received email stating they were still waiting on the vets but would keep me informed. Step 4 all happy with vets and would be refunding me full amount minus excess (confirmed excess) payment would take up to 10 working days and any issues please contact them. Step 5 full payment was received with in 5 working days with a follow up email asking if there was anything else they could help us with. All in all a very easy and straightforward service that I would Recommend to any pet owners. I will happily look at further banking and insurance services with them. Well done Sainsburys Reviewed on: 26th August 2023

Change the scope once insurance cost agreed

Set up a new policy with agreements on coverage. They then changed the scope a month into the policy. Avoid! Reviewed on: 23rd August 2023

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