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Sainsburys Bank: Pet Insurance reviews

Name: Pet Insurance
Rating: 2.48 (21 reviews)

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2.76

Based on 21 reviews, last reviewed 26th Aug 2024

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

24%

10%

14%

47%

Latest highest rating:

5

Great customer service and easy to contact Great customer service and easy to contact Reviewed on: 26th August 2024

Latest lowest rating:

2

Nectar Reward on Pet Insurance not worth the effort! Poor customer service. The offer was to get Nectar Points if you take out Pet Insurance but it is really difficult to claim this. The Nectar team and ... Read more Reviewed on: 2nd May 2024

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About this product

Before taking out a new pet insurance policy, read customer reviews for the provider to be confident in your decision. We collect Sainsbury’s Bank pet insurance reviews to give you valuable insight into life as a policyholder.

Sainsbury’s Bank offers pet insurance policies for dogs, cats and rabbits, with a multi-pet discount available. Choose from three types of policy with flexible cover options. All policies benefit from 24/7 vet support. Nectar members can receive a discount on the price of their premium.

If Sainsbury’s Bank sounds like the right provider for you, learn more by reading the reviews on Smart Money People. Find out how satisfied policyholders have been with their policies. Learn if they would renew their cover and recommend the provider to family and friends. Find out more about the claims process. Read all of this and more in our Sainsbury’s Bank pet insurance reviews.

We want to use the power of reviews to help people make better choices. If you’ve had a pet insurance policy with Sainsbury’s Bank, write an honest review to help others just like you. Tell us what animal you insured and which policy you chose. Have you been satisfied with the level of cover? Would you renew your policy with Sainsbury’s Bank? If you’re a Nectar member, were you happy with the discount you received? Whether good or bad, write a Sainsbury’s Bank pet insurance review today.

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Sainsburys Bank Pet Insurance reviews (21)

Great customer service and easy to contact

Great customer service and easy to contact Reviewed on: 26th August 2024

Nectar Reward on Pet Insurance not worth the effort!

Poor customer service. The offer was to get Nectar Points if you take out Pet Insurance but it is really difficult to claim this. The Nectar team and Sainsbury's Bank are not connected at all and the customer has to chase several times requesting the reward. Not worth the effort. Reviewed on: 2nd May 2024

We had only been insured with Sainsbury’s pet insur...

We had only been insured with Sainsbury’s pet insurance for 5 weeks when our 5 year old dog very suddenly became seriously ill. Her treatment cost over £2500, but she devastatingly lost her fight. Sainsbury’s were brilliant, their empathy, and portal is exceptional. The whole process of claiming was easy and quick. Highly recommend Reviewed on: 4th January 2024

So simple and quick claim

No words for how easy this pet claim was. Step 1 I phoned up and a lovely gentleman talked me through applying for a claim. Even advised that if anymore treatment was due to wait until my new policy started (less than 3 weeks) otherwise after that date any more treatment would be a new claim and wii oh ups mean paying another excess. Very helpful. Step 2 received an email confirming claim information and they would be contacting my vets for details and then proceeding with claim. Step 3 received email stating they were still waiting on the vets but would keep me informed. Step 4 all happy with vets and would be refunding me full amount minus excess (confirmed excess) payment would take up to 10 working days and any issues please contact them. Step 5 full payment was received with in 5 working days with a follow up email asking if there was anything else they could help us with. All in all a very easy and straightforward service that I would Recommend to any pet owners. I will happily look at further banking and insurance services with them. Well done Sainsburys Reviewed on: 26th August 2023

Change the scope once insurance cost agreed

Set up a new policy with agreements on coverage. They then changed the scope a month into the policy. Avoid! Reviewed on: 23rd August 2023

AVOID SAINSBURY PET INSURANCE

The worse pet insurance company I have… The worse pet insurance company I have had to deal with, no customer service at all, every claim submitted was declined even on a lifetime cover. They will happily take your money every month but won’t pay a penny back when you need the cover for your pet. AVOID SAINSBURY PET INSUARANCE DO NOT WASTE YOUR MONEY Reviewed on: 28th July 2023

Very happy

My dog has a couple of ongoing issues and I have had to claim quite a few times, I have always had a prompt response and I am more than happy with the service I receive. Reviewed on: 12th July 2023

Waited over 3 weeks for a £60 claim

Terrible insurance, made the claim, and they kept asking more and more questions, it took over 3 weeks and numerous over the top questions before they paid £60 for my dogs treatment. If this is what they are like for £60 I dread to think what they would be like for a larger claim. Funny they don't ask so many questions when they are taking my money from me/ I have cancelled my policy and will be going elsewhere. Reviewed on: 6th July 2023

They were good, but something has changed and I wouldn't recommend

I first took out the Sainsburys Pet insurance as I had heard good things about their claim department and their online portal as well as having a Nectar Card which helps! First year was good, although I was a bit disappointed about a procedure that the vet decided to take being excluded from the claim even though I was told it was necessary prior to an operation. Claim was processed quickly and easily. On renewal however, I was stunned with the increase (expected I suppose due to a prior claim) but more so that this was a Lifetime policy and my understanding of this type of policy, given the additional cost, is that any condition that occurs during the policy will be covered for the lifetime of the pet. Not so with Sainsburys, so I cancelled and moved to Healthy Pets who have been excellent in the past but came in more expensive. But, you get what you pay for. Reviewed on: 29th March 2023

Do not use

Absolutely awful Reviewed on: 11th May 2022

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