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Sainsburys Bank reviews

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Rated Poor 2.08/5

Sainsburys Bank reviews

Unverified business
Last reviewed within 21 days

Review summary

People rate this company as Poor based on 532 product reviews

Average score of 2.08/5
5 star
21%
4 star
9%
3 star
3%
2 star
7%
1 star
60%
Reviews for Sainsburys Bank have trended negatively over the past 90 days

Latest positive rating

5/5

Easy and professional experience

Easy and professional experience

{"display":"Tony","full_name":"Tony","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Car Insurance
Tony 8th October 2024

Latest negative rating

1/5

Go elsewhere - not a credit to the Sainsbury brand.

Whilst their pricing is competitive, they seem to have almost no one available to answer simple queries. I had an issue confirming NCB's with them... Whilst their pricing is competitive, they seem to have almost no one available to answer simple queries. I had an issue confirming NCB's with them and had to call multiple times to try and get through but the line cuts off before you reach the support team ; one has a sense the system is entirely automated so is unable to cope with an inquiry - and that's as a a new customer. I should hate to have to process a claim with them ! Read more Read less

{"display":"Ross","full_name":"Ross","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Car Insurance
Ross 3rd December 2024

About Sainsburys Bank

Sainsbury's was the first major British supermarket to open a bank. Smart Money People is the place for Sainsbury's bank reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Sainsburys Bank at a glance

Reviews for Sainsburys Bank

Showing 11 of 532 company reviews Last reviewed within 21 days

Go elsewhere - not a credit to the Sainsbury brand.

Car Insurance 3rd December 2024

Whilst their pricing is competitive, they seem to have almost no one available to answer simple queries. I had an issue confirming NCB's with them... Whilst their pricing is competitive, they seem to have almost no one available to answer simple queries. I had an issue confirming NCB's with them and had to call multiple times to try and get through but the line cuts off before you reach the support team ; one has a sense the system is entirely automated so is unable to cope with an inquiry - and that's as a a new customer. I should hate to have to process a claim with them ! Read more Read less

Rated Terrible 1/5
Read more product reviews

Had SAINSBURYS HOME INSURANCE for years never any cl...

Home Insurance 23rd November 2024

Had SAINSBURYS HOME INSURANCE for years never any claims On the one day I needed HOME EMERGENCY because I had no heating. I called them... Had SAINSBURYS HOME INSURANCE for years never any claims On the one day I needed HOME EMERGENCY because I had no heating. I called them only to be told you haven’t renewed the policy but funny about that. I’ve got policy documents so when you try to call somebody SAINSBURYS HOME INSURANCE to clarify there’s nobody available Saturday Saturdays and Sundays so looks like I can’t claim against HOME EMERGENCY so don’t waste your money getting this insurance. Read more Read less

Rated Terrible 1/5
Read more product reviews
  • 1/5

    Broken Online Account Reset & Call Centre!

    Broken! Cant reset my logon details as the online system rejects my valid details for credit card & loan (via mobile or laptop). Cant use... Broken! Cant reset my logon details as the online system rejects my valid details for credit card & loan (via mobile or laptop). Cant use the call centre as it offers no option to connect to online banking support. Cant go via call centre credit card support as no phone options exist. Cant go via call centre loan support support as they direct you to online reset - which doesn't work. Useless! Read more Read less

    {"display":"Har","full_name":"Har","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Nectar Credit Card
    Har 21st November 2024
  • 1/5

    Awful home insurance.

    Awful home insurance. Firslt I took out home insurance - the overcharged on what they quoted on the phone. Then they sent me a car... Awful home insurance. Firslt I took out home insurance - the overcharged on what they quoted on the phone. Then they sent me a car insruance booklet. I paid extra for home emergency - no contact details. All their base phone numbers are closed on a Sunday. Then I cancelled and the agreed to refund but ring me up from a random number asking for bank details. I refused and they refuse to send a cheque or refund to the orginal method of payment . The emergency homec are - contacted eventually at 10amd - they turned up 1.30 in the middle of the night Read more Read less

    {"display":"anon","full_name":"anon","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home Insurance
    anon 7th November 2024
  • 1/5

    NEVER AUTO RENEW

    Had Sainsbury’s home insurance cover when renewal arrived gone from £267 up to £1780 an increase of 750 percent no claims no change in circumstances rip off

    {"display":"William B","full_name":"William B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home Insurance
    William B 4th November 2024
  • 1/5

    Con Artists

    Bought £500 of Mauritian Rupees went on holiday but left them at home and had to buy more at the airport. Returned from holiday tried... Bought £500 of Mauritian Rupees went on holiday but left them at home and had to buy more at the airport. Returned from holiday tried to convert them back and offered £398 , absolutely disgusting!! Read more Read less

    {"display":"Richard M","full_name":"Richard M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel Money
    Richard M 31st October 2024
  • 1/5

    minimal support should you have an incident

    I took this insurance out just before traveling, and got the premium one for peace of mind, I had an incident one week into the... I took this insurance out just before traveling, and got the premium one for peace of mind, I had an incident one week into the trip and tried to inform them (as is requested in the documentation) after one week of sending me round in circles they still couldn't tell me how to proceed so i paid for the treatment myself and cancelled this useless insurance, luckily I was still within my 14 day cooling off period, the money was refunded the next day, its a shame they couldn't have been that efficient when it comes to covering you for an incident, you get what you pay for, so i advise to get a proper travel insurance and/or read these types of reviews first, like i wish i had :) Read more Read less

    {"display":"paul C","full_name":"paul C","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1071929.png"}}'s avatar
    Travel Insurance
    paul C 27th October 2024
  • 1/5

    we try our best to pay you less

    Pet killed ( Dexter Bengal Snowy ) submitted a claim for 9 days ago to be paid £200 towards cremation fees and not a penny... Pet killed ( Dexter Bengal Snowy ) submitted a claim for 9 days ago to be paid £200 towards cremation fees and not a penny of the £1500 i had him insured for. DO NOT USE SAINSBURY'S 2/5 trust pilot ! Read more Read less

    {"display":"John young","full_name":"John young","avatar":{"url":"\/assets\/uploads\/avatars\/users\/479894.png"}}'s avatar
    Pet Insurance
    John young 19th October 2024
  • 1/5

    But I wouldhave got nectar points!

    Four years with Sainsbury - no claims , no changed circumstances. Premiums £161; £167 negotiated from £195; £375 and now........£1153! They have no explanation...."we are... Four years with Sainsbury - no claims , no changed circumstances. Premiums £161; £167 negotiated from £195; £375 and now........£1153! They have no explanation...."we are only the broker" Even exceeds the Sunday Times Money Editors story this week. She now has mine. Sainsbury do not have my policy! Read more Read less

    {"display":"John Low","full_name":"John Low","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1071094.png"}}'s avatar
    Home Insurance
    John Low 14th October 2024
  • 5/5

    Easy and professional experience

    Easy and professional experience

    {"display":"Tony","full_name":"Tony","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car Insurance
    Tony 8th October 2024
  • 1/5

    Waste of money

    Had a genuine claim and they keep saying cannot communicate with the vet even though all details are on there website. Absolutely ridiculous and a... Had a genuine claim and they keep saying cannot communicate with the vet even though all details are on there website. Absolutely ridiculous and a waste of money . After having had 6 other dogs previously this is the first one we have insured and when it comes to the first claim we are given the runaround. Absolute waste of money and will never do it again . Read more Read less

    {"display":"IanRichards","full_name":"IanRichards","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pet Insurance
    IanRichards 1st October 2024

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