Typical company who charges existing customers (who haven't had any claims) more at renewal than a new customer. Customer loyalty is well and truely dead with Sainsburys.

My husband and I had our house broken into overnight whilst we slept - back in March. 2 Cars stolen (covered by separate insurance companies)... My husband and I had our house broken into overnight whilst we slept - back in March. 2 Cars stolen (covered by separate insurance companies) - we also had a small number of items taken from the kitchen - handbag, purse, iPad and iPhone that were charging in the kitchen - 9 months on we are still waiting, we have provided all of the information we needed, photographic evidence, receipts etc.. at first the claim was denied, they said that there was a clause that there was no forced or violent entry - locksmith and police stated that they had entered by putting their hand into the cat flap and un-locking the door. The non-forced/violent entry clause was only applicable if the house had been empty for 60+ days. WE WERE ASLEEP IN BED!!!! They have passed us on to a claims handling company Davis Group - an absolute disgrace. 9 months later they are still giving us the run around, saying they are waiting on a copy of the policy report - we provided case number and Police Officer details who attended - why did they not do this 9 months ago. THEY ARE A DISGRACE - DO NOT BUY INSURANCE FROM THEM Read more Read less

Very bad experience I have with them. Very rude customer service agents

Whilst their pricing is competitive, they seem to have almost no one available to answer simple queries. I had an issue confirming NCB's with them... Whilst their pricing is competitive, they seem to have almost no one available to answer simple queries. I had an issue confirming NCB's with them and had to call multiple times to try and get through but the line cuts off before you reach the support team ; one has a sense the system is entirely automated so is unable to cope with an inquiry - and that's as a a new customer. I should hate to have to process a claim with them ! Read more Read less

Had SAINSBURYS HOME INSURANCE for years never any claims On the one day I needed HOME EMERGENCY because I had no heating. I called them... Had SAINSBURYS HOME INSURANCE for years never any claims On the one day I needed HOME EMERGENCY because I had no heating. I called them only to be told you haven’t renewed the policy but funny about that. I’ve got policy documents so when you try to call somebody SAINSBURYS HOME INSURANCE to clarify there’s nobody available Saturday Saturdays and Sundays so looks like I can’t claim against HOME EMERGENCY so don’t waste your money getting this insurance. Read more Read less

Broken! Cant reset my logon details as the online system rejects my valid details for credit card & loan (via mobile or laptop). Cant use... Broken! Cant reset my logon details as the online system rejects my valid details for credit card & loan (via mobile or laptop). Cant use the call centre as it offers no option to connect to online banking support. Cant go via call centre credit card support as no phone options exist. Cant go via call centre loan support support as they direct you to online reset - which doesn't work. Useless! Read more Read less

Awful home insurance. Firslt I took out home insurance - the overcharged on what they quoted on the phone. Then they sent me a car... Awful home insurance. Firslt I took out home insurance - the overcharged on what they quoted on the phone. Then they sent me a car insruance booklet. I paid extra for home emergency - no contact details. All their base phone numbers are closed on a Sunday. Then I cancelled and the agreed to refund but ring me up from a random number asking for bank details. I refused and they refuse to send a cheque or refund to the orginal method of payment . The emergency homec are - contacted eventually at 10amd - they turned up 1.30 in the middle of the night Read more Read less

Had Sainsbury’s home insurance cover when renewal arrived gone from £267 up to £1780 an increase of 750 percent no claims no change in circumstances rip off

Bought £500 of Mauritian Rupees went on holiday but left them at home and had to buy more at the airport. Returned from holiday tried... Bought £500 of Mauritian Rupees went on holiday but left them at home and had to buy more at the airport. Returned from holiday tried to convert them back and offered £398 , absolutely disgusting!! Read more Read less