Broken! Cant reset my logon details as the online system rejects my valid details for credit card & loan (via mobile or laptop). Cant use... Broken! Cant reset my logon details as the online system rejects my valid details for credit card & loan (via mobile or laptop). Cant use the call centre as it offers no option to connect to online banking support. Cant go via call centre credit card support as no phone options exist. Cant go via call centre loan support support as they direct you to online reset - which doesn't work. Useless! Read more Read less

Awful home insurance. Firslt I took out home insurance - the overcharged on what they quoted on the phone. Then they sent me a car... Awful home insurance. Firslt I took out home insurance - the overcharged on what they quoted on the phone. Then they sent me a car insruance booklet. I paid extra for home emergency - no contact details. All their base phone numbers are closed on a Sunday. Then I cancelled and the agreed to refund but ring me up from a random number asking for bank details. I refused and they refuse to send a cheque or refund to the orginal method of payment . The emergency homec are - contacted eventually at 10amd - they turned up 1.30 in the middle of the night Read more Read less

Had Sainsbury’s home insurance cover when renewal arrived gone from £267 up to £1780 an increase of 750 percent no claims no change in circumstances rip off

Bought £500 of Mauritian Rupees went on holiday but left them at home and had to buy more at the airport. Returned from holiday tried... Bought £500 of Mauritian Rupees went on holiday but left them at home and had to buy more at the airport. Returned from holiday tried to convert them back and offered £398 , absolutely disgusting!! Read more Read less

I took this insurance out just before traveling, and got the premium one for peace of mind, I had an incident one week into the... I took this insurance out just before traveling, and got the premium one for peace of mind, I had an incident one week into the trip and tried to inform them (as is requested in the documentation) after one week of sending me round in circles they still couldn't tell me how to proceed so i paid for the treatment myself and cancelled this useless insurance, luckily I was still within my 14 day cooling off period, the money was refunded the next day, its a shame they couldn't have been that efficient when it comes to covering you for an incident, you get what you pay for, so i advise to get a proper travel insurance and/or read these types of reviews first, like i wish i had :) Read more Read less

Pet killed ( Dexter Bengal Snowy ) submitted a claim for 9 days ago to be paid £200 towards cremation fees and not a penny... Pet killed ( Dexter Bengal Snowy ) submitted a claim for 9 days ago to be paid £200 towards cremation fees and not a penny of the £1500 i had him insured for. DO NOT USE SAINSBURY'S 2/5 trust pilot ! Read more Read less

Four years with Sainsbury - no claims , no changed circumstances. Premiums £161; £167 negotiated from £195; £375 and now........£1153! They have no explanation...."we are... Four years with Sainsbury - no claims , no changed circumstances. Premiums £161; £167 negotiated from £195; £375 and now........£1153! They have no explanation...."we are only the broker" Even exceeds the Sunday Times Money Editors story this week. She now has mine. Sainsbury do not have my policy! Read more Read less

Easy and professional experience

Had a genuine claim and they keep saying cannot communicate with the vet even though all details are on there website. Absolutely ridiculous and a... Had a genuine claim and they keep saying cannot communicate with the vet even though all details are on there website. Absolutely ridiculous and a waste of money . After having had 6 other dogs previously this is the first one we have insured and when it comes to the first claim we are given the runaround. Absolute waste of money and will never do it again . Read more Read less