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Sainsburys Bank Cash Passport MasterCard Reviews

Ratings based on 6 reviews Last review 4 months ago

Looking for a prepaid card for travelling? Read our community Sainsbury’s Cash Passport reviews to see what using the card is really like. Whether you're using the card for a week in Spain, or for a round the world adventure, our reviews will help you ...

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Looking for a prepaid card for travelling? Read our community Sainsbury’s Cash Passport reviews to see what using the card is really like. Whether you're using the card for a week in Spain, or for a round the world adventure, our reviews will help you decide on the best prepaid card for your needs. Already have an Sainsbury’s Cash Passport Mastercard? Write a review of your own and share your experiences of using the card.

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Your Cash Passport MasterCard Reviews (6)

6th July 2018

!!!!!!!!!!!! AVOID !!!!!!!!!!!!!!!

Avoid and if cant definitely avoid the postal delivery!!!!!...

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Avoid and if cant definitely avoid the postal delivery!!!!!

What a pain i am having to go through 3 days before my travel, forex ordered via Sainsburys Bank, they delivered me $100 short (delta between the actual currency and printed out letter that came with is that the envelope was short x2 $50 notes)

Called Sainsbury bank now 4th time and they are having the investigation on! Its standard statement of "we are investigating", its like these guys dont care i have a flight to catch they have internal problems and they care the least! I have to call them everytime! their call centre numbers are slow "call waiting for agaent to be available" and once got through the agents had to put me on hold as much longer to read the complain and call their back office or where ever to get the update.

What a nightmare for saving £2.00 and less in the conversion rate I have already spend a lot of time on the phone bill and restless nights without any update. Never ever again will go to them!!!!!!!!!

There goes the brand trust!!! Never again in my life, I will use them other than to buy milk and bread!!!!!

21st June 2018

£40 down for their fault

Having read advice on travel money cards, I bought £250 of Turkish lira at 5.9 to the pound on the Sainsbury’s travel card just over two weeks ag...

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Having read advice on travel money cards, I bought £250 of Turkish lira at 5.9 to the pound on the Sainsbury’s travel card just over two weeks ago.
However when trying to log in on line to view the account it became clear that the bank ( MasterCard) had incorrectly entered the security details that I had given them and thus I was unable to access my account. despite an hour on the phone to their customer services just before I flew to turkey on the 9 June.
When in Turkey I was able to use the card once for £10 approx, usinga tap and pay card reader at the airport.
However when I went to get cash out the ATM retained my card and I was unable to access the account for the entirety of my holiday and had to use a more expensive UK bank account instead.
On return to the UK and after lengthy discussions with mastercards customer services the remaining Turkish lira has been transferred back to me in £ but at the rate of 6.8, meaning that I recieved £198 back. So , disregarding the additional costs of the other bank card,I am about £40 down for no fault of my own

15th August 2017

Cash Passport card left me stranded on holiday

I have a Sainsbury Cash Passport card. On returning home off holiday I stopped to draw cash for my onward journey using the Cash Passport card and the Link machine had a fault and dispensed no...

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I have a Sainsbury Cash Passport card. On returning home off holiday I stopped to draw cash for my onward journey using the Cash Passport card and the Link machine had a fault and dispensed no money.
Over the next 6 hours Link provided an email to say I had received no cash and that Cash Passport would be able to release the preauthorisation immediately. Not so they wanted 7 days before they would return my money. I was left stranded with no offers of help or interest at al from Cash Passport.
I have since enquired at other Banks who all confirm that the preauthorization could have been released immediately !!!!
My advice don't use Cash Passport as if you are stuck they are not interested!!!

19th July 2017

Rip off fees and buy back charges

Pre loaded in euros I visited the canaries I used my card in cashpoint and they charged me over 30 euros to draw 150 euro out! And every shop purchase I made they charged me a currency conversion fee!! Now I'm home I'm trying to get the money back but...

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Pre loaded in euros I visited the canaries I used my card in cashpoint and they charged me over 30 euros to draw 150 euro out! And every shop purchase I made they charged me a currency conversion fee!! Now I'm home I'm trying to get the money back but 14 days later and iv still not received anything! They make it so hard to claim your money back you consider giving up!! And what money you have left and want to transfer back to your account is bought at a much higher rate so you loose massively!! Stay well clear I'd say

17th March 2017

Reloading technical problems lost £500

I went online to reload my card, went all the way through the process and then a message popped up to say that they had technical problems but that they would keep on trying. Three days later and still no funds, yet over £500 has been taken from my ...

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I went online to reload my card, went all the way through the process and then a message popped up to say that they had technical problems but that they would keep on trying. Three days later and still no funds, yet over £500 has been taken from my Bank account for prepaid card transaction. Neither party will return my money, nor load my Cash passport card, and I am abroad. I have spent three days sending emails, online chat, online forms, and telephone calls, without success.

7th December 2016

Don't touch the Sainsbury's cash passport

My card didn't work - very embarrassing in a restaurant. Sainsbury's are making it virtually impossible for me to get the full amount refunded that I paid for euros on the card. They are offering to buy back at their much lower rate. Completely...

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My card didn't work - very embarrassing in a restaurant. Sainsbury's are making it virtually impossible for me to get the full amount refunded that I paid for euros on the card. They are offering to buy back at their much lower rate. Completely unacceptable. I will be going to the financial ombudsman.

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