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Sainsburys Bank: Home insurance reviews

Name: Home insurance
Rating: 1.89 (100 reviews)

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1.52

Based on 100 reviews, last reviewed 2nd Sep 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

15%

72%

Latest highest rating:

4

Competitive prices, but.... Competitive prices, some things you can do online but otherwise any queries or complications you need to call up their call centre. That's not always ... Read more Reviewed on: 27th August 2024

Latest lowest rating:

1

Very disappointed with two aspects of this insurance... Very disappointed with two aspects of this insurance from Sainsbury’s (Davies Group). Firstly we lodged a claim for accidental damage to our TV over a... Read more Reviewed on: 2nd September 2025

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About this product

Sainsbury’s Bank has two levels of home insurance cover: Home and Home Plus.

Both policies can be tailored with optional extras, including enhanced cover for both buildings and contents. Sainsbury’s Bank also has a smartphone app to manage your policy at any time.

Sainsburys Bank home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Sainsburys Bank before, you can also leave a review and share your experience.

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Sainsburys Bank Home insurance reviews (100)

Very disappointed with two aspects of this insurance...

Very disappointed with two aspects of this insurance from Sainsbury’s (Davies Group). Firstly we lodged a claim for accidental damage to our TV over a month ago and had to chase this twice. The new for old policy is worthless. We were offered far less than the cost of the original TV, making the claim almost a waste of time after excess deductions. To make matters worse, we were offered I new quote for buildings and contents insurance to continue with Sainsbury’s at nearly double the cost to the previous year (from £650.92 up to £1087.08!). We did not renew! Reviewed on: 2nd September 2025

Trying for an hour to contact customer service, why...

Trying for an hour to contact customer service, why so many different phone numbers, and continuos loop message to use online portal. Each call over 12 minutes long, and google play not listing sainsburys home insurance app. Reviewed on: 1st September 2025

Never take responsibility

I had home insurance with Sainsbury's, but when I tried to make a claim, I discovered that the underwriters were separate from Sainsbury's, which I wasn't aware of. Unfortunately, the underwriters were rude and did everything possible to avoid paying my claim. I would advise against purchasing insurance from Sainsbury's. Reviewed on: 21st July 2025

Betrayal after trust !

After years of using Sainsbury home insurance they cancelled renewal of my policy without giving any reason what so ever. I never made a claim or missed a payment and have an excellent credit rating. I’m totally baffled and angry at their treatment of me. No problem though I’m now with the Halifax and with a better deal. Reviewed on: 3rd July 2025

Who reads small print!

Who reads small print!? Well, an excess of £600 for a water leak! Won't cover cost of repair or to put right the cost of access to repair. So , basically not much is covered . Total rip off insurance so keep it at arms length. Reviewed on: 15th April 2025

Boiler repair claim

I claimed for a boiler repair which had to be dealt with urgently because of escaping water. I contacted the original installer who repaired the boiler. Because I failed to contact Sainsbury's Insurance prior to the boiler failure I am now left with a bill of £480 which Sainsbury's refuse to accept as a claim. I will never insure with Sainsbury;s Reviewed on: 14th March 2025

Awful experience!

Awful experience! Go elsewhere. Reviewed on: 26th February 2025

New policy £300 - 12 months later renewal £2650 -...

New policy £300 - 12 months later renewal £2650 - no claims no changes took 3 attempts to stop auto renewal - even after that got letters saying I had stopped DD for auto collection Reviewed on: 30th January 2025

Excessive charges compared with competition.

Excessive charges compared with competition. 55% increase on last years prices and have not claimed for over 20 years Reviewed on: 27th January 2025

9 Months and waiting for claim to be settled

My husband and I had our house broken into overnight whilst we slept - back in March. 2 Cars stolen (covered by separate insurance companies) - we also had a small number of items taken from the kitchen - handbag, purse, iPad and iPhone that were charging in the kitchen - 9 months on we are still waiting, we have provided all of the information we needed, photographic evidence, receipts etc.. at first the claim was denied, they said that there was a clause that there was no forced or violent entry - locksmith and police stated that they had entered by putting their hand into the cat flap and un-locking the door. The non-forced/violent entry clause was only applicable if the house had been empty for 60+ days. WE WERE ASLEEP IN BED!!!! They have passed us on to a claims handling company Davis Group - an absolute disgrace. 9 months later they are still giving us the run around, saying they are waiting on a copy of the policy report - we provided case number and Police Officer details who attended - why did they not do this 9 months ago. THEY ARE A DISGRACE - DO NOT BUY INSURANCE FROM THEM Reviewed on: 30th December 2024

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