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Sainsburys Bank: Home insurance reviews

Name: Home insurance
Rating: 2.53 (106 reviews)

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2.53

Based on 106 reviews, last reviewed 20th Aug 2026

100% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

16%

70%

Latest highest rating:

4

Good, comprehensive cover for very reaspmable premium. Good, comprehensive cover for very reaspmable premium. Reviewed on: 20th August 2026

Latest lowest rating:

1

Impossible to contact them, not clear how to contact... Impossible to contact them, not clear how to contact them to make a claim - very poor service if contact is not made clear Reviewed on: 20th August 2026

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About this product

Sainsbury’s Bank has two levels of home insurance cover: Home and Home Plus.

Both policies can be tailored with optional extras, including enhanced cover for both buildings and contents. Sainsbury’s Bank also has a smartphone app to manage your policy at any time.

Sainsburys Bank home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Sainsburys Bank before, you can also leave a review and share your experience.

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Sainsburys Bank Home insurance reviews (106)

A cancellation joke

After being with Sainsbury home contents insurance for some years I needed to cancel it due to personal circumstances. How surprised I was to be told that to cancel it, I HAD to pay £50 for the privilege...a complete joke.. it worked out that it would have been cheaper to have continued paying for over a year than cancel my insurance... be careful to read the damn TERMS AND CONDITIONS... setting up fees that you also have to pay to cancel are a joke... I did that myself ONLINE!!! I will make sure that none of my friends or family EVER choose Sainsbury bank facilities. Au revoir... Ciao.... I won't be back!!! Reviewed on: 20th January 2023

Past from pillar to post

On the phone over two hours when I got through to covea was spoken to in a very unprofessional way by the man who was coming out to access the damage of my soft furnishings saying there are people far worse off than me where the ceiling has caved in on them I explained I had multiple sclerosis and was over come with smoke inhalation his attitude was very abrupt so I cancelled my claim. Reviewed on: 14th January 2023

Claim line - where is anyone

A joke- rang yesterday no answer did call back no call, same again today wasted over an hour on phone I need to speak to someone to do a claim as I don't have all info to do online claim I need a human being to speak to - its rubbish Reviewed on: 5th January 2023

Useless

Useless. Just useless. Don’t even bother with them Reviewed on: 4th January 2023

Anybody there???

Do you actually exist? More than happy to take my money but called to claim today and after 45mins couldn’t get any answer or if they did answer told me that my insurer had changed. Called them. No sign of my policy. Eventually got cut off. Appalling!!!! Reviewed on: 4th January 2023

Renew Policy

Renewed my policy with Sainsbury’s home insurance after being with them for 3 years, but after 7 days I realized I had not received my policy, even though the money was taken from account. Phone them to chase where my policy was as it never arrived by email. After checking there system I was told that they couldn’t find my policy, and they couldn’t figure out what had happened. Totally disgusting as I paid in the usual way and money was taken out of my account, and if I didn’t chase where my policy was I would have been uninsured with them if something may have happened. Best of all they said they will credit me back the money and I can take the same policy but after having a require the price shot up a further £80. WONT BE DEALING WITH SAINSBURY Home insurance AGAIN, very very poor service, advised agent to get management to contact me over this issue which I’ve not heard from anyone even after 3days. Reviewed on: 27th December 2022

Reported to the FCA for misselling insurance.

Absolutely disgusting. Provided an IPID at purchase stage summarising everything would be covered and water damage would be covered. In the actual policy schedule they’ve worded it completely differently and it’s excluded. Two documents with two pieces of conflicting information. Scumbags who have robbed my parents blind. Rot in hell. Reviewed on: 20th December 2022

100% Price Hike

No claims made but 100% price increase for renewal. Going elsewhere and will never use Sainsbury's again. Do they not realise it damages their brand reputation not just for Sainsbury's bank but the supermarket and fuel stations? Reviewed on: 4th December 2022

Avoid avoid avoid

They have made my life a nightmare. Gave me anxiety and they mis-interpreted the information i gave them and turned everything against me to suit them. Preparing ombudsman complaint now. Reviewed on: 25th November 2022

First make your judgement based upon the reviews

Though you are able to cancell a policy within the 14 days of the cooling off period there is a an admin charge of £20 deducted from the return of premium. Not all companies make such a charge. Best to research & do your home work first to avoid this expensive mistake Reviewed on: 27th October 2022

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