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Sainsburys Bank: Home Insurance reviews

Name: Home Insurance
Rating: 1.94 (95 reviews)

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1.66

Based on 95 reviews, last reviewed 14th Mar 2025

No new 5 star reviews

in the past 90 days

20% decrease in 1 star reviews

in the past 90 days

16%

71%

Latest highest rating:

4

Competitive prices, but.... Competitive prices, some things you can do online but otherwise any queries or complications you need to call up their call centre. That's not always ... Read more Reviewed on: 27th August 2024

Latest lowest rating:

1

Boiler repair claim I claimed for a boiler repair which had to be dealt with urgently because of escaping water. I contacted the original installer who repaired the boile... Read more Reviewed on: 14th March 2025

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About this product

As a homeowner, your house is likely your most valuable asset, so adequate protection is vital. Whether you require buildings insurance, contents insurance, or a combination of the two, finding the right insurer is important. Check out our Sainsbury’s Bank home insurance reviews to learn more about the provider and its policies.

Sainsbury’s Bank has two levels of home insurance cover: Standard and Home Plus. Both policies can be strengthened with optional extras, including enhanced cover for both buildings and contents. Sainsbury’s Bank also has a smartphone app to manage your policy at any time. The app allows you to make changes to your policy without any admin fees.

The right home insurance policy for you will depend on your requirements. You may be looking for the provider that can offer the most additional extras for the strongest level of protection. Comparably, you may be looking for a basic level of cover for the lowest cost. Whatever your needs, find out if Sainsbury’s Bank is right for you by reading our Sainsbury’s Bank home insurance reviews.

Have you had a home insurance policy with Sainsbury’s Bank? Tell us which level of cover you chose and whether you opted for any additional extras. Did you need to make a claim, and if so, how well was it dealt with? Did you use the smartphone app? Would you recommend your policy to family members or friends?

Whether good or bad, leave a Sainsbury’s Bank home insurance review today. Together, we can help people like you make better decisions.

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Sainsburys Bank Home Insurance reviews (95)

Absolutely Disgraceful

I am absolutely disgusted with Sainsbury's. I contacted customer service, if that’s what you can even call it!! Due to me being very poorly I missed a direct debit payment, I spoke to them 4 times in a day. I asked if they could possibly wait one week for my payment. They had even sent me a text message saying that if you are experiencing difficulty to call them and they will help and sort out a payment plan or add the payment onto the next monthly payments. I asked the girl on the phone who she had spoken to to ask if they could help? Did she speak to someone on Teams? Her reply was “it’s none of your business!” Excuse me, I am the customer here, she kept over talking me and was extremely rude. Sainsbury's have not treated me fairly at all! They are cancelling my policy and I have even advised them of my circumstances. I asked to speak to a manager, the girl said well you can’t! I raised a complaint and I was told well it won’t be any good because you won’t get a reply for eight weeks and your policy will be cancelled today. Please do not take out a policy with Sainsbury’s. They do not have any customer care whatsoever! I came off the telephone and I was in tears from the way I had been treated and spoken too. Reviewed on: 24th August 2022

18 months for my claim.ti be settled for TV acc dage

I sufder from mentle health and took home insurence with Saunsbury trusting a house hold name My wife fell whilst changing a spot light bulb and the ladder hit my plaama.and dammaged the screen When i made a claim sainsbury passed me.over to LV insurance and have washed there hands wih it after then. Lv have given me the run around being pushed from pilar to post making ever excuse under the sun. i am Indian decent the reason a state his is to not judge the department dealing with it know it has been sent out to india to be dealt wih and have not heard from them in 8 months i have emailed them and LV again and again and 18months on sill no response. SAI SBURY ARE CLEATLY ACTING AND JUST USING THER NAME TO EATN COMMISSION. As stated i suffer with mentle healh and not having a tv for 18months is very hard Reviewed on: 31st July 2022

How do you prevent renewal?

I cannot stop these crooks renewing. The renewal premium is £150 more than the market average, and I want to go elsewhere. But it seems impossible to do this in my on-line account, and of course if I call their phone lines, they're always experiencing an unusually high volume of calls and my phone times out after an hour. You can't email them, you can't reply to their emails or text messages, you can't find a postal address to write to them. They are total crooks. Reviewed on: 25th June 2022

Insurance delays

After suffering a leak in my home I had to contact Sainsburys insurance 3 times - each time getting a different set of instructions of what to do next. After THREE MONTHS the adjuster came out and told me it was straight forward and that he was going to write up his estimate. Soon after I get an email saying that they are transferring my claim to an investigative adjuster - when asked why, I was told it was because of my Post code which seemingly has a higher number of claims that normal. It is now 8 months since I submitted the claim and the claim is no where near complete. the adjuster has also said that he will only pay for works completed and invoiced which means I am going to have to pay out of pocket and claim the money back. AVOID LIKE THE PLAGUE Reviewed on: 2nd June 2022

I'm glad I wasn't trying to make a claim.

My house has been insured with Sainsbury's Bank for some years. Disappointingly it proved impossible to renew my policy this year. I tried to do it online, but for some reason it did not accept my email address or password. Numerous telephone calls went unanswered,, when eventually someone did pick up the phone and took my policy number, they then disappeared and failed to respond to my query. I am particularly annoyed about this because I have lost nine years no claims bonus on having to renew with one of their competitors who incidentally answered the phone in less than a minute. Reviewed on: 28th April 2022

Renewal mayhem

When it came to renewal time they emailed me the same email 3 times a day for 3 weeks telling me I can renew online. There was no way to renew online. So I opted for automatic renewal which remained as "pending" until the renewal date arrived and they canceled. I rang them abd they told me my only option is to buy as a new customer. Then they told me they won't do monthly payments. I asked why and her response was "the computer says no"...! Unbelievable. Reviewed on: 18th February 2022

Easy home insurance and reward

This home insurance product from Sainsbury's bank was easy to apply for online and also offered nectar points. Reviewed on: 12th January 2022

Absolutely appalling on all levels.

Whatever you do, do not get insurance via Sainsburys Bank. They lie Say they'll cover you, then casually decide not to Hold onto your money fraudulantly Have an incapable customer service department All have a different opinion of their own T&Cs Have shocking relationships with their underwriters And waste huge proportions of your time. Despite having a question on their sign-up form of 'will you be undertaking building works', you selecting 'yes' and them congratulating you that they'll cover you and merrily taking your money in full. When you then call them to inform them the building works are starting, they then say they don't cover you. Annoying but not the end of the world as they say they'll refund you the remainder of your policy given they are unable to provide the insurance service for you, and you'll be waived the cancellation fee. Cheque is on it's way to you... happy days. SIX MONTHS & 10 x 1.5 hour phone calls later, (prepare for call wait times of 40 minutes each time with the same one ghastly song playing over and over) still no cheque, and no customer service representative has any idea of previous conversations. Nor any authority to do anything. Nor can they access the call recordings they supposedly use for training purposes. I can assure you the grand total of ZERO training occurs at Sainsburys Bank. They then cheekily write a letter saying they've decided to close the policy six months later but you must pay them £25 for the privilege and no refund. It's fraudulent, a process riddled with lies & total incompetence. I wish zero stars was an option . Reviewed on: 10th January 2022

Appalling service

Had a policy until this morning with time for home insurance, I changed bank so cancelled my direct debit with bank, made payment manually to Sainsbury’s and was up to date with payment only for them to cancel this morning?! Never choosing Sainsbury’s again and will go elsewhere Reviewed on: 14th December 2021

Cancellation fees are ridiculous!

Couldn't get through on the phone after several calls. Cancelled online but had to pay £25.00 for the cancellation fee (fine not a problem) but also an extra charge which was more than the monthly insurance cost I paid - considering I only paid for my insurance less than a week ago I thought that was so cheeky - I have only just moved house! Nobody answers the phone for you to complain so had no choice but to pay. Will never use them again! Reviewed on: 7th December 2021

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