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Sainsburys Bank: Home insurance reviews

Name: Home insurance
Rating: 2.22 (103 reviews)

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2.22

Based on 103 reviews, last reviewed 13th Jul 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

16%

71%

Latest highest rating:

5

Good price and easy to buy BUT Good price and easy to buy BUT Sainsbury’s are not doing house insurance in the future (hence why a low “recommend to others” score. Reviewed on: 6th September 2025

Latest lowest rating:

1

Do not help with claims Sainsbury's sell the policy but provide customer with no help dealing with underwriters Reviewed on: 13th July 2026

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About this product

Sainsbury’s Bank has two levels of home insurance cover: Home and Home Plus.

Both policies can be tailored with optional extras, including enhanced cover for both buildings and contents. Sainsbury’s Bank also has a smartphone app to manage your policy at any time.

Sainsburys Bank home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Sainsburys Bank before, you can also leave a review and share your experience.

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Sainsburys Bank Home insurance reviews (103)

Absolutely awful

My home was not insured as they put the wrong house number to my home that did not show up on the internet log in.I cannot get through to them without 40 minute waits on the phone. Complaint raised after the 5th phone call.I have not heard anything after 2 weeks!..Terrible terrible service. And my home was uninsured for a year , paying max premium.Please avoid Sainsbursy insurance. Reviewed on: 22nd November 2021

Stay Clear! It's a trap!!!!

My husband and I took Sainsburys home insurance, and close to renewal date, we received a much higher quote and upon checks online, decided to change our insurer for the following year. However, Sainsbury's have (unbeknownst to us), kept us on a "auto renewal" scheme and the letter informed us that unless we contact them by phone to stop the renewal, it will go ahead. Now that's where the Sainsbury's scam begins: You cannot stop the renewal by login into your account. The site tells you to call an specific number. When you call the number, after going through a long and irritating menu, you are simply cut off. So, we tried other numbers. Five in total. We got NOWHERE!!!! You are either kept on the line indefinitely (45 min at one point) or you are cut off. This is nothing short of a scam and we are so furious because our Bank says we need them to stop the auto renewal and they conveniently wont take any calls nor will allow us to cancel it online. It's a NIGHTMARE!!!!! Reviewed on: 19th November 2021

Very poor quality

narketed as a comprehensive policy, but doesn't cover contents in the garden, fences, hedges & gates from storm damage Reviewed on: 1st November 2021

Do not fall into the trap, stay away

Impossible to get through to them on the phone. I wanted to cancel my renewal because it was more than double what i could get elsewhere. But cancelling is next to impossible. They thought that by not attending to me, I will go away! It only made me determined to not use any of their services. Reviewed on: 19th October 2021

Very poor customer service.

Our policy has just come up for renewal and as the premiums had more than doubled we decided to cancel. Then came the fun part. Trying to get through the phoneline was practically impossible, I eventually found an email address to make a complaint and did recieve a phone call apologising. I explained that I couldn't access the online portal to cancel the policy but was told that there shouldn't be an issue. Also recieved a letter from Sainsbury's bank with a somewhat sarcastic undertone to it. If I could give zero stars I would. Reviewed on: 12th October 2021

Slippery

Claim refused as the leak problem could have been going on since previous policy. Pointed out previous 2 years policies also dealt with by same underwriter after their loss Adjuster suggested I contact previous insurers, One Call. Before that insured with Swinton. All these companies use Davies Group as underwriter. I've been told by my loss assessor this company is notoriously awful and will pretty much ignore me and just suggest I go to insurance tribunal in the end if I'mnot happy. I have borrowed funds for work required anyway and maybe I'll get a positive outcome in around 3 years time if I'm lucky. AVOID anyone underwritten/handled by Davies Group Reviewed on: 9th October 2021

Really Poor Bundled Package

I have had my home insurance with Sainsbury's and have always found them easy to deal with and cost effective. I pay towards Family Legal Protection, bundled in my package. I have tried to contact DLG Legal Services and can only say that I am frustrated and disappointed. Wait time is unacceptable and then it directs you to a Vodafone voice message. No welcome message, so this could be anyone's voicemail. I have no option to remove the cost of legal cover from my insurance package. This is a complete rip-off! Reviewed on: 4th October 2021

Difficult to cancel and hidden costs

It’s very hard to cancel your policy you can’t do it on the app (feels like this is on purpose to make you put it off). And when you do get a hold of them on the phone they’ll ask your credit card details on the phone to charge you around £110 for cancellation etc madeup fees. Wouldn’t recommend them as they seem sneaky Reviewed on: 8th September 2021

VERY difficult to cancel policy

I have never been more frustrated in my life and having read Mr Fishers review I had exactly the same problem as him, but mine was for my car insurance, there is no option to not renew your policy, it tells you that you have to phone them, so you ring them and are left on the phone waiting for at least 1 hour, I will never go with this company again and I too will be complaining to the financial ombudsman. My advice would be to go elsewhere for your insurance. Reviewed on: 16th August 2021

Can't cancel auto-renewal

I got an email saying that my policy would auto-renew in 3 weeks time. I don't want to renew as I got a better policy with British Gas. I logged onto my account and there is no way to cancel the auto-renewal except by calling them. This is an increasing popular scam by all insurance companies who hope that you just won't bother shopping around and by making the cancellation process very difficult they hope that you won't bother. I will be complaining to the Financial Ombudsman about this shady practice. Reviewed on: 8th August 2021

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