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Sainsburys Bank: Travel Insurance reviews

Name: Travel Insurance
Rating: 2.48 (21 reviews)

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2.31

Based on 21 reviews, last reviewed 12th Jan 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

29%

10%

3 star

56%

Latest highest rating:

4

Good Cheap and cheerful, easy enough Reviewed on: 26th August 2023

Latest lowest rating:

1

Avoid this company at all costs! Non-existent Insurance & Abysmal Customer Service! I waited nearly two months for a response to my claim. After weeks of relentless follow-ups, I rec... Read more Reviewed on: 12th January 2024

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About this product

Do you buy travel insurance before going abroad? There are hundreds of different travel insurance policies on the market, all designed to help you stay protected while travelling...and giving you piece of mind, whether you're enjoying a sun swept beach or on an adverture-packed holiday. But with so many different policies to choose from, finding the right policy for you can be quite confusing. Reading our Sainsburys Bank travel insurance reviews can help you find out what other travellers have to say. You can also write your Sainsburys Bank travel insurance review too!

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Sainsburys Bank Travel Insurance reviews (21)

Avoid this company at all costs!

Non-existent Insurance & Abysmal Customer Service! I waited nearly two months for a response to my claim. After weeks of relentless follow-ups, I received nothing but false promises. It turns out the travel insurance offered by this company is nothing more than a waste of money and time. My flight was abruptly cancelled by the airline just a few hours before departure at 2am on a bank holiday. This left us stranded in a foreign country. Shockingly, the so-called 'cancelled flight' and 'delayed flight' policies were nothing but smoke and mirrors. Avoid this company at all costs! The combination of non-existent insurance coverage and terrible customer service is utterly unacceptable. Reviewed on: 12th January 2024

Good

Cheap and cheerful, easy enough Reviewed on: 26th August 2023

Terrible holiday insurance provider

Claim started in January 5th 2023 still Not had any reply back now 3 months on and I paid out thousands on medical bills whilst on holiday this insurance is not even worth 1 star please look elsewhere Reviewed on: 19th March 2023

Good

Good cover, OK price but worth it. Reviewed on: 10th October 2022

Delay after delay

Response takes 31 working days then asked for further info back to 31 days. Then asked for further info- another 31 days. CSL cannot cope with the volume. Spoke to a poor lad today who told me someone will call back but it won't be a claims processor so not building my hopes up. Reviewed on: 31st August 2022

The agency they use to settle claims cannot cope.

They state that you may have to wait 31 days for a claim to be looked at. After this time they ask for a document you have already supplied and then put you back on another 31 days etc...... Reviewed on: 25th August 2022

Go elsewhere

The don’t pay out when they should, or even communicate, had to go to the ombudsman to get settlement. Reviewed on: 18th August 2022

Terrible

Phoned up to add a medical condition. They said adding the extra condition went over the points. Points. What points. They declined our insurance and we lost over £300 pro rata payment back. We are in our 70s. That's what you get for being honest. Reviewed on: 10th July 2022

Waste of money and time

I will never book holiday insurance with Sainsbury's again, the amount of hoops you have to jump through just to get a standard cover all email back a month later telling you you're not covered and not addressing all of the points made in your claim, is not worth the hassle. I've now just spent over an hour holding on the phone just to be told all of the agents are busy and I will have to wait for a callback. Emails are not responded to, you just get an automatic response stating that due to Covid they are delayed in responding and could take up to 21 working days to respond. I'm out of pocket for a nights stay in a hotel due to flight cancellation, I can't see the point in having the insurance if it doesn't even cover you for the basics! Save your money and book with an actual insurance company, this is just a cheap easy way for Sainsbury's to make some easy money with no repercussions. Reviewed on: 31st May 2022

No response or decision on my claim for more than 2 months

It took me 1 minute to get travel insurance and I am still waiting for more than 2 months about my claim. Not worth it in future Reviewed on: 17th May 2022

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Sainsburys Bank: Travel Insurance reviews

No new 5 star reviews

No new 1 star reviews

Latest highest rating:

4

Latest lowest rating:

1

About this product

Review Sainsburys Bank: Travel Insurance now

Sainsburys Bank Travel Insurance reviews (21)

Avoid this company at all costs!

Good

Terrible holiday insurance provider

Good

Delay after delay

The agency they use to settle claims cannot cope.

Go elsewhere

Terrible

Waste of money and time

No response or decision on my claim for more than 2 months

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