Non-existent Insurance & Abysmal Customer Service! I waited nearly two months for a response to my claim.
After weeks of relentless follow-ups, I received nothing but false promises. It turns out the travel insurance offered by this company is nothing more than a waste of money and time.
My flight was abruptly cancelled by the airline just a few hours before departure at 2am on a bank holiday. This left us stranded in a foreign country. Shockingly, the so-called 'cancelled flight' and 'delayed flight' policies were nothing but smoke and mirrors.
Avoid this company at all costs! The combination of non-existent insurance coverage and terrible customer service is utterly unacceptable.
Reviewed on: 12th January 2024
