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AllClear: Travel insurance reviews

Name: Travel insurance
Rating: 4.70 (6910 reviews)

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4.70

Based on 6,910 reviews, last reviewed 11th Sep 2026

300% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Easy to get holiday insurance despite me having a st... Easy to get holiday insurance despite me having a stroke and being on medication Reviewed on: 11th September 2026

Latest lowest rating:

1

All Clear are just like car salespeople, so sympathe... All Clear are just like car salespeople, so sympathetic and competent when selling their product. However, the experience becomes increasingly bitter... Read more Reviewed on: 4th September 2026

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About this product

AllClear travel insurance have a range of cover options depending on how long you’re travelling for and what you’ll be doing on your trip.

As a specialist medical travel insurance provider, AllClear cover over 1300 medical conditions. You can get a quote for AllClear travel insurance by calling the freephone number or via the website.

AllClear travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used AllClear before, you can also leave a review and share your experience.

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AllClear Travel insurance reviews (6910)

Easy to get holiday insurance despite me having a st...

Easy to get holiday insurance despite me having a stroke and being on medication Reviewed on: 11th September 2026

All Clear are just like car salespeople, so sympathe...

All Clear are just like car salespeople, so sympathetic and competent when selling their product. However, the experience becomes increasingly bitter and unpleasant when making a claim. No reply or acknowledgement of our claim for over three weeks. On trying to follow up, All Clear stated that the claims company had changed. without informing us. When contacted, the “new" claims company stated that they had no knowledge of the claim and no manager available to discuss or help. Stated that a new claim had to be submitted to them despite it having been sent by recorded delivery and received by the previous company. This was disappointing and disgraceful behaviour and a total abdication of All Clear’s legal responsibility for the conduct of their agents as well as the promised service to us. The expensive policy was purchased on the assumption that we were dealing with a reputable and reliable company with a modicum of integrity. I should like to add that the insurance policy cost £2200. We are only claiming £1000 for fares and hotel costs. Had we remained uninsured we would only have lost £1000! The All Clear person asserted 'there has to be a cut off point" thus leaving us in limbo. Nobody at any stage in any of the three companies showed any interest in the fact that we're in our 80s and that it is now well over a year since our aborted trip. It has been tedious, frustrating and time consuming to drag the required proofs out of BA and Iberia in particular. The bureaucracies involved make Kafka's experiences fade into insignificance. All Clear is totally responsible for the change in claims companies and for the competent and safe transfer of records and our personal and medical data between them Wretched disappointing experience. Reviewed on: 4th September 2026

Reply from AllClear Good morning Judy, Thank you for taking the time to share your feedback with us. I'm sorry to hear about your experience when it came to making a claim on your policy. We would like the opportunity to look into this matter further and liaise with our claims team on your behalf. Please could you email us at [email protected] with your full name, policy number, and address details? Once we receive this information, we will be happy to investigate your concerns and provide any assistance we can. Thank you for your patience and understanding during this time. We look forward to hearing from you and working towards a resolution. Kind regards, Reece Response date: 14th September 2026

The advertising appears to be aimed at pensioners but..

The advertising appears to be aimed at pensioners heading for the hotel pool. I had to make a claim, a robbery at a Bus Station in Northern Chile. As the police were well aware of the thief, the chance of getting a Police Crime Number was NIL. They dealt with it after a quick phone call and I received what I considered to be a very fair settlement. They admitted that it was not one of their usual claims. Reviewed on: 23rd August 2026

They helped put my mind at rest when no one else was...

They helped put my mind at rest when no one else was helping. Such kind and genuine staff who made my whole experience a joy. Reviewed on: 21st August 2026

Easy process, plenty of options and clear guidance

Easy process, plenty of options and clear guidance Reviewed on: 20th August 2026

Had a trip in Fuerteventura on a loose tile on the p...

Had a trip in Fuerteventura on a loose tile on the pavement outside the apartment i was staying at the staff took me to the clinic 50 yards away I had a broken bone in my foot a toenail torn off and was bleeding from my toe elbow and wrist got 1310 euros came home and put a claim in after a week no claim form was sent out so done it online 2 months later and numerous emails later having sent them all the invoices and credit card payments still getting messed around be very wary Reviewed on: 23rd July 2026

Reply from AllClear Good morning, Bobby, Thank you for taking the time to share your feedback. I am sorry to hear about your experience when making a claim, and I hope you are recovering well. So that we can look into this further, please email us at [email protected] with your full name, policy number, and address. Once we receive your details, we will investigate this for you and work towards a resolution. Thank you for your patience. We look forward to hearing from you. Kind regards, Reece Response date: 3rd August 2026

Steer Clear

My wife and I were going on a river cruise with Saga and whilst I took Sagas included insurance (excellent) my wife used All Clear which she has over many years. Just before our holiday I was taken to A&E and found to have heart failure. We cancelled the trip and Saga paid my claim on receipt of medical proof. After a month of sending various requested documents to Gallagher Bassett (who are supposed to deal with claims on behalf of All Clear) we are still awaiting settlement. My heart condition is not being improved by this delay and worry. As others have said, their sales team are superb but it all goes downhill should you claim. Even with a complaint you are told that it will be passed to Gallagher Bassett who no doubt will look at it ‘next week’ and decide what further documents they require Reviewed on: 18th June 2026

Reply from AllClear Good afternoon, Thank you for taking the time to share your feedback. I am very sorry to hear about your recent health circumstances and the impact this has had on your travel plans. I appreciate how distressing and frustrating it must be to experience delays and uncertainty during an already difficult time. I am also sorry to hear that your experience with the claims process has not met your expectations. Our claims are handled on our behalf by our specialist claims administrators, Gallagher Bassett, and I appreciate that delays in communication and document handling can add further stress when you are already dealing with personal health concerns. Please be assured that we take your comments seriously, and I will ensure your feedback is passed on to both the Claims Team and Gallagher Bassett for review and urgent follow-up. So that we can look into this further for you, we would be grateful if you could provide your policy or claim reference, your full name, postcode and the best number to reach you on to [email protected] so we can escalate the matter directly. Thank you again for bringing this to our attention, and I wish you and your wife all the very best. Kind regards, Liam Response date: 22nd June 2026

Claims nightmare

Firstly, the sales side of AllClear are excellent. However, if you are unfortunate enough to make a claim then it is a nightmare. AllClear sub contract claims to Gallaher Basset and they are totally useless.. Their modus operandi is to stretch out all claims by asking for more information every 7 days until you are totally frustrated. AllClear are no better as their customer care team are toothless. For reasons only known to them they have escalated my claim to Zurich Insurance and they are quoting a response team of 6-8 weeks. Everything to do with claims is hopeless . Avoid them at all costs. Reviewed on: 22nd April 2026

Reply from AllClear Good morning, Neil, Thank you for taking the time to share your feedback. I’m sorry to hear that your recent claims experience has not met the standard we aim to provide. To help us look into this for you, please email [email protected] with your full name, claim number and address. Once we have these details, we’ll liaise with our claims team to review your case and work towards a resolution. Kind regards, Reece Response date: 27th April 2026

Cover was exactly what I wanted at a great price

Cover was exactly what I wanted at a great price Reviewed on: 2nd January 2026

It takes 5 working days to get a response to an emai...

It takes 5 working days to get a response to an email and it took numerous emails phone calls and complaints to get my claim resolved over 3 months in total ! The claims handling company ( Gallagher Basset ) are completely incompetent. I took out an annual policy but I’ve since written that off and gone with a different insurance company that I can trust Reviewed on: 24th December 2025

Reply from AllClear Good afternoon Steve, Thank you for taking the time to leave us a review. I'm sorry to hear that your claim took longer than expected to be resolved — this isn’t the experience we aim to deliver. Your feedback is important, and I’ll be sharing your comments with our customer experience team so we can continue to improve the service we offer. If there’s anything further we can help with, please don’t hesitate to get in touch. Kind regards, Reece Response date: 29th December 2025

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AllClear: Travel insurance reviews

300% increase in 5 star reviews

200% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review AllClear: Travel insurance now

AllClear Travel insurance reviews (6910)

Easy to get holiday insurance despite me having a st...

All Clear are just like car salespeople, so sympathe...

The advertising appears to be aimed at pensioners but..

They helped put my mind at rest when no one else was...

Easy process, plenty of options and clear guidance

Had a trip in Fuerteventura on a loose tile on the p...

Steer Clear

Claims nightmare

Cover was exactly what I wanted at a great price

It takes 5 working days to get a response to an emai...

Review AllClear: Travel insurance now

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