Great Insurance Deal

I’ve got their travel insurance plus package. It covers worldwide travel, covid coverage, providing you follow the government rules and regulations, and lounge access at airports for over 1000+ lounges which is amazing. Their coverage amounts are at a Read more

I’ve got their travel insurance plus package. It covers worldwide travel, covid coverage, providing you follow the government rules and regulations, and lounge access at airports for over 1000+ lounges which is amazing.

Their coverage amounts are at a good amount and the compensation amounts are reasonable.

Reviewed on 11th January 2022

rossamartin

Scam

Paid travel insurance by direct debit. Barclays kept taking the money for two years while unbeknown to me I was no longer covered because I had turned 80. The confirmation of cover letter sent for my years cover just before I turned 80 had my birth date i Read more

Paid travel insurance by direct debit. Barclays kept taking the money for two years while unbeknown to me I was no longer covered because I had turned 80. The confirmation of cover letter sent for my years cover just before I turned 80 had my birth date in the middle of the letter so I assumed I was still covered. They have now confirmed that I have not been covered for the last two years despite charging me, but will not refund the money. A total scam.

Reviewed on 30th November 2021

Anne

Barclays travel insurance total scam

I singed up for the Barclays travel pack insurance 3-4 years ago and I was paying monthly through direct debit. I signed up to this insurance after I was convinced by Barclays customer service at the branch that I will never be let down and I will have pe Read more

I singed up for the Barclays travel pack insurance 3-4 years ago and I was paying monthly through direct debit. I signed up to this insurance after I was convinced by Barclays customer service at the branch that I will never be let down and I will have peace of mind if I will face any problems with any of my flight tickets abroad. I didn’t make any claim and neither benefited from this insurance in the past. However, I convinced myself every time I book flight tickets that my bank insurance will cover me if I will face any issue’s.
Few days ago both myself and my little child missed our return flight to England due to reasons out of our control. So I had to book oneway tickets and I had to stay in the airport and wait the whole day to catch the second scheduled flight. Anyhow. Upon my return I contacted the Barclays travel insurance and spoke to the their poor customer service who informed me over the phone after few questions that I’m not covered because my incident story it doesn’t fall under their category and I should have informed her different story. I had all the evidence and bookings to proof that my claim is legitimate. However, obviously she was asking me to lie in order for me to get my money back. What their customer service will do to you when you make a claim is they will ask you few tricky questions and they try to lead you to say something which will give them excuses not to cover your loss. They are scammers. please do not let them fool you and convince you to sign up for their insurance because they will take your money and give you nothing in return. They will let you down when you need them. not recommended at all. I wish I could give them 0 stars instead of One.

Reviewed on 4th November 2021

Basil

Emergency Flights Refund

While visiting my daughter I got caught out by Mexico being put on the UK's travel red list, and as BA wanted to charge me £7K for changing my flight I had to find another way back. I was doubtful that Barclays would reimburse me as the foreign office adv Read more

While visiting my daughter I got caught out by Mexico being put on the UK's travel red list, and as BA wanted to charge me £7K for changing my flight I had to find another way back. I was doubtful that Barclays would reimburse me as the foreign office advice is rather ambiguous (though visiting a child was specified as OK at one point) but I put my case to Barclays calmly and truthfully (explaining that they could subtract my still usable inbound flight) and they reimbursed me (minus the excess of course).

Reviewed on 27th August 2021

Ed Wiles

Shocking Service

I had Travel Pack added to my current account about 3 years ago. I pay by monthly direct debit. However when I wanted to make a claim for a coronavirus related cancellation, I realised that I had no policy documents. Apparently, Barclays don’t do policy Read more

I had Travel Pack added to my current account about 3 years ago. I pay by monthly direct debit. However when I wanted to make a claim for a coronavirus related cancellation, I realised that I had no policy documents. Apparently, Barclays don’t do policy numbers, etc. I was directed to Aviva as their insurance provider. Aviva prerecorded messages encourage you to use their website which i tried unsuccessful. So back in the telephone queue to speak to person. 15 minutes later I am connected and the Aviva man tells me that know nothing about me (tried the usual postcode, date of birth, etc. I protested that Barclays account app shows deduction for Travel Pack, isn’t that enough? However the Aviva people are not allowed any access to account related info. One proposed solution was for me to call Barclays and get them to confirm with Aviva that I have Travel Pack, and for me to stay online while this goes on. Of course we did not succeed as I am already 51 minutes online by the time I get thru to Barclays listening to various prerecorded messages about how much easier it is to use website. At this point the line went dead and I gave up for another day.

Reviewed on 18th August 2021

Dave

thieves

refused to pay even though we had police report and documents . wanted to know where i got my funds from . when i send over the docs , i was still refused. they love taking money but hate to give back .. please don't go with them , thieves

Reviewed on 20th April 2021

ash

Excellent service, very helpful adviser.

Due to coronavirus we had to cut short our dream trip to Australia incurring a additional cost for change of flight and cancelled hotel reservation. Our claim was dealt with quickly and efficiently. We've had this policy for several years and have never h Read more

Due to coronavirus we had to cut short our dream trip to Australia incurring a additional cost for change of flight and cancelled hotel reservation. Our claim was dealt with quickly and efficiently. We've had this policy for several years and have never had to claim before. Thoroughly recommend.

Reviewed on 14th August 2020

L Painter

Its ok giving a 5* review.. Have you tried to claim?

Like others reviews I had my holiday cut short. We didn't claim on the cancelled flights as that's down to the airline. We only asked for the flight home and some out of pocket expenses. 4 months later still getting excuses! Have been paying monthly for 7 Read more

Like others reviews I had my holiday cut short. We didn't claim on the cancelled flights as that's down to the airline. We only asked for the flight home and some out of pocket expenses. 4 months later still getting excuses! Have been paying monthly for 7 years and never had to claim before. I have everything with Barclays and as a loyal customer I expected better!

Reviewed on 14th July 2020

Frazer MacIntosh

Rude staff & unhelpful

I’ve had a travel insurance pack with Barclays for 10 years and when I needed them the most during covid they are fobbing me off Pretty useless

Reviewed on 19th June 2020

Naveeda Ikram

Shocking

Basically the cover is not worth the paper it written on. Our holiday was cut short by 11 days due to Covid. Won't give us anything despite tour operator giving a letter saying they would not offer a refund. Waste of money.

Reviewed on 10th June 2020

Michelle

DO NOT USE BARCLAYS INSURANCE

Do not trust Barclays - what a bunch of dodgy people. They have mislead me with travel insurance. I was of the fair belief that she was covered - this travel insurance policy I have held for several years, I pay for it monthly out of my pension. I fee Read more

Do not trust Barclays - what a bunch of dodgy people. They have mislead me with travel insurance. I was of the fair belief that she was covered - this travel insurance policy I have held for several years, I pay for it monthly out of my pension. I feel like I have been taken advantage of and mislead - and they wonder why nobody trusts Banks and Insurance companies. I have today been informed (trapped in Australia due to the Corona Virus shutting down airlines), that my policy is not valid for my trip and I am (surprise) uninsured.
I have tried to work through this with the phone support who is a 'computer says no' person and rather than working with me to identify a solution is quick to inform me that it is not their problem. I asked to be escalated, yes 'all managers are unavailable at the moment', I request to hold, then the line goes dead - or he hung up. So sad that a company that spends so much on clever marketing to convince us they care about their customers and to trust them, simply can't be trusted.

Reviewed on 25th March 2020

Ann Allen

Appalling service!!

Tried to contact Barclays and Aviva to change some details, spent two days before they offered a call-back which did not happen. Tried to contact them again four days later and with no help from Barclays and waiting on a phone to Aviva for hours have stil Read more

Tried to contact Barclays and Aviva to change some details, spent two days before they offered a call-back which did not happen. Tried to contact them again four days later and with no help from Barclays and waiting on a phone to Aviva for hours have still not updated the account!!!

Reviewed on 4th March 2020

Dave

Barclays covers the lot

I don’t usually travel abroad, but when I unexpectedly was given the chance to go to Iceland (not the freezer store!), Dubai & the Maldives I was very relieved to discover my travel insurance from Barclays was already in situ. Great to have that box ticke Read more

I don’t usually travel abroad, but when I unexpectedly was given the chance to go to Iceland (not the freezer store!), Dubai & the Maldives I was very relieved to discover my travel insurance from Barclays was already in situ. Great to have that box ticked! Thank goodness for Barclays....

Reviewed on 29th January 2020

Kate

Complaint process non existent

I have currently had cause to start a formal complaint process with Aviva who administer travel insurance with our Barclays account. Despite writing to them 3-4 weeks ago with all my concerns and a follow up email to my contact at Aviva, I have heard no Read more

I have currently had cause to start a formal complaint process with Aviva who administer travel insurance with our Barclays account. Despite writing to them 3-4 weeks ago with all my concerns and a follow up email to my contact at Aviva, I have heard nothing. I am disgusted with their lack of customer service.

Reviewed on 17th December 2019

Gill Allsopp

Three Hours Later

I have spent over 3 hours this morning trying to set up Barclays travel plus pack. Worst service from Barclays and their provider Aviva I have ever had to endure

Reviewed on 17th October 2019

Maruzen

Poor value service

I had a claim where the outbound flight was cancelled because of snow. The insurance paid for the hotel for the 3 nights, but wouldn't pay for the cost of travel down and back to the airport, a distance of some 200 miles each way. They said that I wasn't Read more

I had a claim where the outbound flight was cancelled because of snow. The insurance paid for the hotel for the 3 nights, but wouldn't pay for the cost of travel down and back to the airport, a distance of some 200 miles each way. They said that I wasn't entitled because the flight was only cancelled after I got to the airport and because I was down there already I would still have had to drive back. Suffice to say that I was not happy and they took £100 off the claim for administration!

Reviewed on 29th June 2019

JE

Helpful and very efficient.

On a family holiday in Sa Coma, Majorca when we had need to use our insurance cover for the first time ever. My wife had to go to the on-site medical centre after hurting her foot and was advised she had a probable fracture. She contacted Barclays and the Read more

On a family holiday in Sa Coma, Majorca when we had need to use our insurance cover for the first time ever. My wife had to go to the on-site medical centre after hurting her foot and was advised she had a probable fracture. She contacted Barclays and they explained the whole process and supplied a reference number. We were told that there was the 55 Euro excess to pay but then all other medical bills were sorted directly by Barclays - unlike many other insurers that only let you try to claim back later. By the time we got to the (excellent) private hospital in Alcudia, Barclays had contacted them and had everything arranged.
On our return my wife phoned up to go through all the receipts for taxis, wheelchair hire etc. and they assured us that all the money would be back in our account within a week.
We found it most telling that whenever a healthcare professional asked us who we were insured with, they always breathed a sigh of relief when we answered Barclays.
We were told of an incident a few years ago when a woman had a burst appendix but was not allowed treatment at the nearest (private) hospital as her insurance did not cover her and the hospital did not see it as an emergency! We were taken directly to a private hospital with no fuss at all and on both occasions we had to go we were dealt with very efficiently and hardly missed any 'holiday time'.

Reviewed on 10th May 2019

Steve

Barclays travel insurance

Excellent product. Easy to understand terms and conditions. No fuss claims process and good value for money.

Reviewed on 15th April 2019

CGH

Worst travel insurance by Barclays

Worst insurance ever!!! Don’t be fooled by reviews that talk about experiences people had when they took the insurance. I was as fooled as everyone else. I was so proud of this insurance and even told friends about it..but after a medical emergency while Read more

Worst insurance ever!!! Don’t be fooled by reviews that talk about experiences people had when they took the insurance. I was as fooled as everyone else. I was so proud of this insurance and even told friends about it..but after a medical emergency while on a plane to a holiday which led me to being hospitalised for such a long while, Barclays treated me as if I deserved totally nothing. My claim took 7 months to process and I had to relive the terrible experiences I had. I even wished I didn’t claim at all. I felt completely demoralised and broken to bits. I was even made to pay further costs to help facilitate my claim or else as I was told, my claim wouldn’t go further. I was so intimidated. My doctors provided every bit of information and Barclays simply didn’t care. My costs increasingly became more than the cost of my claim eventually I was worse off financially after I started claiming. Most tearful experience ever.

Reviewed on 11th February 2019

Kennedy Mathias

A pleasant telephone banking experience.

Good polite staff dealt with our request efficiently and quickly.

Reviewed on 22nd January 2019

Stewart