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Barclays: Travel Insurance reviews

Name: Travel Insurance
Rating: 2.83 (40 reviews)

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2.61

Based on 40 reviews, last reviewed 23rd May 2025

200% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

43%

3 star

49%

Latest highest rating:

5

I had problems with my travel pack insurance,went in... I had problems with my travel pack insurance,went into the Eastbourne branch, and spoke to two female barclays agents in order to resolve my problem. ... Read more Reviewed on: 23rd May 2025

Latest lowest rating:

1

Incompetent, unprofessional! Incompetent, unprofessional and questionable customer service and dealings. Very slow and they procrastinate intentionally at the expense of customers... Read more Reviewed on: 9th May 2025

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About this product

Do you buy travel insurance before going abroad? There are hundreds of different travel insurance policies on the market, all designed to help you stay protected while travelling...and giving you piece of mind, whether you're enjoying a sun swept beach or on an adverture-packed holiday. But with so many different policies to choose from, finding the right policy for you can be quite confusing. Reading our Barclays travel insurance reviews can help you find out what other travellers have to say. You can also write your Barclays travel insurance review too!

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Barclays Travel Insurance reviews (40)

I had problems with my travel pack insurance,went in...

I had problems with my travel pack insurance,went into the Eastbourne branch, and spoke to two female barclays agents in order to resolve my problem. One agent called Alison and the other agent Nickola, both of these agents were so helpful in resolving my problems, and I have to say both agents were so professional in sorting out my problems. I can only give them a big big and bigger thank you. Reviewed on: 23rd May 2025

Incompetent, unprofessional!

Incompetent, unprofessional and questionable customer service and dealings. Very slow and they procrastinate intentionally at the expense of customers. I have made a big mistake to ever sign up to this travel insurance. Reviewed on: 9th May 2025

Great customer service.

Been diagnosed with cancer and had to cancel our trip. Dil, the advisor on the phone could not have been more helpful. I unfortunately put the phone down before doing their survey so wanted to write how great they have been somewhere. He took all the details, our holiday provider refunded 70% so needed the other 30%. All sorted and money back in our account in 2 days. Thank you Dil for being so understanding. Reviewed on: 10th April 2025

Lack of professionalism in dealing with customers La...

Lack of professionalism in dealing with customers Lack of credibility Reviewed on: 24th November 2024

Insurance a rip off

I spent $12,500 on a trip that I needed to cancel due to physical injury. I only put $5500 of that on my Barclay's mastercard. They refused to pay me because they said the entire trip had to be on my card. So they would have paid $12,500but not $5500! That is ridiculous baddies not make sense. They obviously just wanted an excuse not to pay. Reviewed on: 6th August 2024

Customer service is incompetent and it will cost you!!

Barclays Insurance has the wrong name for my partner on our insurance. They admit that it's wrong. They know that it invalidated my insurance if we have to file and claim despite the fact that they are very much collecting money for the policy. yet THEY WILL NOT CHANGE IT!!! Reviewed on: 22nd January 2024

Worst experience, worst bank

They have the worst claims method which takes forever and they use any reason not too support. I have had to make 2 claims and on both they denied. Then when I proved the initial denial against their own terms they found another reason to deny. This has happened on both of my claims which are reasonable and fair claims according to their terms. I would never recommend them. They were not supportive or helpful at all. Just asked for an email where they can find a way to deny your claim through your wording or lack thereof. Reviewed on: 27th December 2023

If I could give no stars

I have been a Barclays customer for 4 decades and felt extremely confident having annual insurance with Barclays/Aviva. That was the case until I made a claim for a lost 24hrs of my holiday. The airline compensated delayed flight but said I should claim on my travel insurance for the loss of the day and night of my vacation. After almost a fortnight I received an email with OUTCOME OF CLAIM as subject. I was refused compensation with a lame excuse that my policy did not cover this. It’s the only policy they offer and surely travel insurance covers something which goes wrong on your travels. I have replied explaining that this is not acceptable and I have received no reply. I notice some 5 star reviews reflecting the sign up process. However, it’s the appalling treatment upon trying to make a claim which deserves one or no stars. Disgusted and will leave. Reviewed on: 15th November 2023

I like them as a bank - But don't expect any help from their travel insurance.

I only tried to use this service once, when we were given incorrect ferry times by SailRail from Dublin to Holyhead - So had to stay overnight in Dublin. Barclays travel insurance simply threw their example wording at me, and essentially said "go away". I've used various travel insurance companies before and never had an issue in the rare moment of a claim. As such, I've spent days finding out which rail company is responsible (none of them apparently). NOTE that we were told by Irish Ferries that SailRail have been providing the incorrect ferry times for months! Be warned, and check them before travelling. Reviewed on: 16th March 2023

Rubbish service- avoid at all costs!

This insurance is great while you pay every month and don’t ever need to make a claim. The minute this changes and you have to use it, things go downhill! Poor service, looking for any excuse so they don’t have to pay anything. After 4 months, they have reimbursed my husband for his lost luggage by paying out for his lost swimming goggles, bag, glasses and pants- even though we had all the receipts for the items bought while waiting for the bag to be found- who needs t-shirts and trousers after all!!!! AVOID at all costs. Reviewed on: 6th January 2023

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