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Barclays: Travel Insurance reviews

Name: Travel Insurance
Rating: 2.74 (44 reviews)

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2.74

Based on 44 reviews, last reviewed 24th Mar 2026

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

43%

3 star

50%

Latest highest rating:

5

Brilliant Package We have Travel Plus that includes breakdown cover, worldwide cover plus airport lounges. It’s excellent value Reviewed on: 24th March 2026

Latest lowest rating:

1

Very poor insurance product- insure elsewhere! Very poor insurance product- insure elsewhere! Reviewed on: 12th August 2025

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About this product

Do you buy travel insurance before going abroad? There are hundreds of different travel insurance policies on the market, all designed to help you stay protected while travelling...and giving you piece of mind, whether you're enjoying a sun swept beach or on an adverture-packed holiday. But with so many different policies to choose from, finding the right policy for you can be quite confusing. Reading our Barclays travel insurance reviews can help you find out what other travellers have to say. You can also write your Barclays travel insurance review too!

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Barclays Travel Insurance reviews (44)

Emergency Flights Refund

While visiting my daughter I got caught out by Mexico being put on the UK's travel red list, and as BA wanted to charge me £7K for changing my flight I had to find another way back. I was doubtful that Barclays would reimburse me as the foreign office advice is rather ambiguous (though visiting a child was specified as OK at one point) but I put my case to Barclays calmly and truthfully (explaining that they could subtract my still usable inbound flight) and they reimbursed me (minus the excess of course). Reviewed on: 27th August 2021

Shocking Service

I had Travel Pack added to my current account about 3 years ago. I pay by monthly direct debit. However when I wanted to make a claim for a coronavirus related cancellation, I realised that I had no policy documents. Apparently, Barclays don’t do policy numbers, etc. I was directed to Aviva as their insurance provider. Aviva prerecorded messages encourage you to use their website which i tried unsuccessful. So back in the telephone queue to speak to person. 15 minutes later I am connected and the Aviva man tells me that know nothing about me (tried the usual postcode, date of birth, etc. I protested that Barclays account app shows deduction for Travel Pack, isn’t that enough? However the Aviva people are not allowed any access to account related info. One proposed solution was for me to call Barclays and get them to confirm with Aviva that I have Travel Pack, and for me to stay online while this goes on. Of course we did not succeed as I am already 51 minutes online by the time I get thru to Barclays listening to various prerecorded messages about how much easier it is to use website. At this point the line went dead and I gave up for another day. Reviewed on: 18th August 2021

thieves

refused to pay even though we had police report and documents . wanted to know where i got my funds from . when i send over the docs , i was still refused. they love taking money but hate to give back .. please don't go with them , thieves Reviewed on: 20th April 2021

Excellent service, very helpful adviser.

Due to coronavirus we had to cut short our dream trip to Australia incurring a additional cost for change of flight and cancelled hotel reservation. Our claim was dealt with quickly and efficiently. We've had this policy for several years and have never had to claim before. Thoroughly recommend. Reviewed on: 14th August 2020

Its ok giving a 5* review.. Have you tried to claim?

Like others reviews I had my holiday cut short. We didn't claim on the cancelled flights as that's down to the airline. We only asked for the flight home and some out of pocket expenses. 4 months later still getting excuses! Have been paying monthly for 7 years and never had to claim before. I have everything with Barclays and as a loyal customer I expected better! Reviewed on: 14th July 2020

Rude staff & unhelpful

I’ve had a travel insurance pack with Barclays for 10 years and when I needed them the most during covid they are fobbing me off Pretty useless Reviewed on: 19th June 2020

Shocking

Basically the cover is not worth the paper it written on. Our holiday was cut short by 11 days due to Covid. Won't give us anything despite tour operator giving a letter saying they would not offer a refund. Waste of money. Reviewed on: 10th June 2020

DO NOT USE BARCLAYS INSURANCE

Do not trust Barclays - what a bunch of dodgy people. They have mislead me with travel insurance. I was of the fair belief that she was covered - this travel insurance policy I have held for several years, I pay for it monthly out of my pension. I feel like I have been taken advantage of and mislead - and they wonder why nobody trusts Banks and Insurance companies. I have today been informed (trapped in Australia due to the Corona Virus shutting down airlines), that my policy is not valid for my trip and I am (surprise) uninsured. I have tried to work through this with the phone support who is a 'computer says no' person and rather than working with me to identify a solution is quick to inform me that it is not their problem. I asked to be escalated, yes 'all managers are unavailable at the moment', I request to hold, then the line goes dead - or he hung up. So sad that a company that spends so much on clever marketing to convince us they care about their customers and to trust them, simply can't be trusted. Reviewed on: 25th March 2020

Appalling service!!

Tried to contact Barclays and Aviva to change some details, spent two days before they offered a call-back which did not happen. Tried to contact them again four days later and with no help from Barclays and waiting on a phone to Aviva for hours have still not updated the account!!! Reviewed on: 4th March 2020

Barclays covers the lot

I don’t usually travel abroad, but when I unexpectedly was given the chance to go to Iceland (not the freezer store!), Dubai & the Maldives I was very relieved to discover my travel insurance from Barclays was already in situ. Great to have that box ticked! Thank goodness for Barclays.... Reviewed on: 29th January 2020

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