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Tesco Bank: Travel insurance reviews

Name: Travel insurance
Rating: 2.76 (17 reviews)

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2.19

Based on 17 reviews, last reviewed 5th Sep 2025

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

35%

12%

3 star

2 star

53%

Latest highest rating:

5

Worked as designed without any issues Had this travel insurance while away in South East Asia and unfortunately needed to make use of it. Very easy to put in the initial claim via the webs... Read more Reviewed on: 5th September 2025

Latest lowest rating:

1

Worst service I've ever had from Tesco Received an email telling me to cancel my auto-renewal "before 11th August", did so on 2nd August for them to charge me £220 two days later. Couldn't ... Read more Reviewed on: 7th August 2025

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About this product

Tesco Bank offer three types of travel insurance – single trip, annual multi trip and backpacker.

Whether you choose economy, standard or premier, cover for medical expenses and 24/7 emergency medical assistance is provided. Tesco travel insurance gives Clubcard members 10% off single trip and backpacker policies when you buy direct.

Tesco travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used Tesco before, you can also leave a review and share your experience.

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Tesco Bank Travel insurance reviews (17)

Worked as designed without any issues

Had this travel insurance while away in South East Asia and unfortunately needed to make use of it. Very easy to put in the initial claim via the website and then constant email communication with the CS team regarding any additional documentation. Paid out without any issues Reviewed on: 5th September 2025

Worst service I've ever had from Tesco

Received an email telling me to cancel my auto-renewal "before 11th August", did so on 2nd August for them to charge me £220 two days later. Couldn't speak to anyone on the phone, emails went ignored, until I was eventually fobbed off to 'Rock Insurance' who "declined to uphold my complaint". Never experienced anything like this with Tesco. Reviewed on: 7th August 2025

am incredibly disappointed with Tesco Travel Insura...

am incredibly disappointed with Tesco Travel Insurance. I was misinformed by their representatives, who assured me that I would be covered for a damaged passport, only for my claim to be denied. As a result, I missed my flight and suffered additional issues, including a damaged phone, which was also not covered. The lack of transparency and the incorrect information provided by the customer service team has caused me significant stress and financial loss. I trusted Tesco to provide the support I needed during a difficult time, but they failed to deliver. I would strongly advise against using their services, as their insurance coverage seems unreliable and their customer service completely unhelpful. Reviewed on: 26th March 2025

Turned down due to their new underwriter!

Had annual travel insurance last year £545 sent us a renewal £845 contacted them to add cruise cover - due to medical conditions (no change from last year) would not insure as have new underwriters - so why offer renewal, waste of time! Would not recommend Reviewed on: 25th January 2025

It is a rubbish company to get insurance with do not...

It is a rubbish company to get insurance with do not waste your money and time with them Reviewed on: 1st November 2024

Please do NOT buy from them

I cannot stress enough that people should not buy insurance from them. I know Tesco / AXA is a big name and you think you are buying from a renowned brand, but honestly they operate like fraudsters. They will make you wait for months for a decision, I mean literally months, and then come up with the dumbest excuse not to give you a payout. Mine was as genuine a case as anything, and they refused! Honestly I beg people not to buy insurance from them. Reviewed on: 7th September 2024

Easy form filling good pricing and service

Easy form filling good pricing and service Reviewed on: 4th September 2024

Had to make a claim.

Had to make a claim. This was a very easy process which was quick and compensation received quickly Reviewed on: 3rd September 2024

Travel insurance that doesn't insure your holiday?

Awful service, my claim was declined. Our connecting flight was cancelled, we tried to find another way to Italy to no avail, after 3 days we had to cancel our accommodation, which Tesco/Axa said they won't cover us and our insurance claim has been declined. I have complained and asked to appeal this decision, but i am still waiting to hear back. Save your money and go elsewhere, shocking service & i won't be renewing any of the insurance policies i have with them. Reviewed on: 28th August 2024

I recently traveled to Spain and decided to get trav...

I recently traveled to Spain and decided to get travel insurance through Tesco Bank. The online process was straightforward, and I found the coverage options to be comprehensive and competitively priced. Fortunately, I didn’t need to make a claim during my trip, but knowing I was covered provided peace of mind throughout my travels. Overall, my experience with Tesco Bank travel insurance was positive, and I would consider using them again for future trips. Reviewed on: 13th April 2024

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