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Tesco Bank reviews

Tesco Bank Logo
Rated Average 2.94/5

Tesco Bank reviews

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Unverified business
Last reviewed within 14 days

Review summary

People rate this company as Average based on 1,341 product reviews

Average score of 2.94/5
5 star
41%
4 star
15%
3 star
5%
2 star
2%
1 star
37%
Reviews for Tesco Bank have trended negatively over the past 90 days

Latest positive rating

5/5

Very impressed by their service

Yes my premiums went up the older my dog went. But no more than any other pet insurance. I opted for a higher excess ,... Yes my premiums went up the older my dog went. But no more than any other pet insurance. I opted for a higher excess , knowing I would pay small bills myself, but needing cover for anything that could be serious and expensive. When he was ill I paid the full bill to the vets, I wasn't sure how tm make a claim but I spoke to an actual human being who talked me through the portal. I was convinced they'd find something in the small print so as not to pay what they should. BUT definitely not the case, it was reviewed and refunded exactly right. Sadly my dog has just died, very suddenly. Again I spoke to a real person, think his name was Andy. He was genuinely empathetic , cancelled my policy straight away and even refunded part of this month's premium. Within three days my claim for cremation costs were accepted and a refund is on its way. I've even had a condolence card from them. I've always been suspicious of insurance companies, so many bad things you hear about them that I'm happy to give Tesco's this completely genuine review. Definitely recommend. Read more Read less

{"display":"Barbara A","full_name":"Barbara A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Pet Insurance
Barbara A 18th July 2025

Latest negative rating

2/5

Slow very difficult contact when u need help

Slow very difficult contact when u need help

About Tesco Bank

Tesco Bank launched in 1997 and today have more than 5 million customers across a range of banking and insurance products.

In early 2024, Tesco and Barclays announced a long-term strategic partnership, initially for a 10-year period, to provide customers with Tesco-branded banking products and services.

Tesco Bank’s products include credit cards, loans, travel insurance and currency, savings, car insurance, pet insurance and home insurance.

Tesco Bank at a glance

Reviews for Tesco Bank

Showing 11 of 1341 company reviews Last reviewed within 14 days

I am waiting for a pending transaction to go off my...

Clubcard Credit Card 21st July 2025

I am waiting for a pending transaction to go off my account. 8 days and counting. This was a cancelled transaction. Why is taking so... I am waiting for a pending transaction to go off my account. 8 days and counting. This was a cancelled transaction. Why is taking so long. It reduces my credit available whilst still pending . Read more Read less

Rated Average 3/5
Read more product reviews

Very impressed by their service

Pet Insurance 18th July 2025

Yes my premiums went up the older my dog went. But no more than any other pet insurance. I opted for a higher excess ,... Yes my premiums went up the older my dog went. But no more than any other pet insurance. I opted for a higher excess , knowing I would pay small bills myself, but needing cover for anything that could be serious and expensive. When he was ill I paid the full bill to the vets, I wasn't sure how tm make a claim but I spoke to an actual human being who talked me through the portal. I was convinced they'd find something in the small print so as not to pay what they should. BUT definitely not the case, it was reviewed and refunded exactly right. Sadly my dog has just died, very suddenly. Again I spoke to a real person, think his name was Andy. He was genuinely empathetic , cancelled my policy straight away and even refunded part of this month's premium. Within three days my claim for cremation costs were accepted and a refund is on its way. I've even had a condolence card from them. I've always been suspicious of insurance companies, so many bad things you hear about them that I'm happy to give Tesco's this completely genuine review. Definitely recommend. Read more Read less

Rated Excellent 5/5
Read more product reviews
  • 2/5

    Slow very difficult contact when u need help

    Slow very difficult contact when u need help

  • 1/5

    Very new to them Direct Debit set up they did not ta...

    Very new to them Direct Debit set up they did not take my payment then marked my credit file their error not mine they merged... Very new to them Direct Debit set up they did not take my payment then marked my credit file their error not mine they merged with Barclays now & they are doing the same thing to customers I have an excellent credit score, I am awaiting an investigation if not resolved fairly I will be taking Legal advice AVOID this company.. Read more Read less

    {"display":"LL","full_name":"LL","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1245160.png"}}'s avatar
    Clubcard Credit Card
    LL 15th June 2025
  • 4/5

    Tesco is hard to beat

    Never any problems, not a bad word to say

  • 5/5

    I got this card for shopping in Tesco and I am very...

    I got this card for shopping in Tesco and I am very happy. I had experience with the operator, I was worried about the upcoming... I got this card for shopping in Tesco and I am very happy. I had experience with the operator, I was worried about the upcoming payment, but the employee helped me a lot. I have only positive reviews and experience Read more Read less

  • 5/5

    Happy customer

    Offered good rates, no interest for 12 months, easily adjusted credit limit, gave me flexibility to dig myself out of a hole and save a bit more on groceries

  • 5/5

    Best Loan

    Received a small loan for a car, very happy with interest, ease of application & of app now to monitor.

    {"display":"ciaranfeste","full_name":"ciaranfeste","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loan
    ciaranfeste 12th June 2025
  • 5/5

    Very easy to work with and good value for money

    Very easy to work with and good value for money

  • 5/5

    Tried to renew my combined building and contents ins...

    Tried to renew my combined building and contents insurance and the quote from Tesco was less than my existing payments.

  • 5/5

    smooth trasenctions

    the whole process is so smooth and easy that every one can do easily and very helpful people even for people with disabilities

    Products from Tesco Bank

    Showing products offered by Tesco Bank

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