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Tesco Bank reviews

Tesco Bank Logo
Rated Average • 3.01/5

Tesco Bank reviews

Unverified business Last reviewed within 7 days
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Review summary

People rate this company as Average based on 1,381 product reviews

Average score of 3.01/5
5 star
42%
4 star
15%
3 star
5%
2 star
2%
1 star
36%
Reviews for Tesco Bank have trended positively over the past 90 days

Tesco credit cards are loved for easy use and earning Clubcard points while loans impress with competitive rates and simple applications. Home insurance offers good cover at fair prices. However, Tesco car insurance claims drag on with poor communication and customer service can be rude or hard to reach. Renewal premiums often jump unexpectedly.

Positive themes

  • Tesco credit cards are great for earning Clubcard points and easy to use.
  • Tesco loans offer competitive rates and a straightforward application process.
  • Tesco home insurance is competitively priced with good cover and helpful service.

Negative themes

  • Tesco car insurance claims are slow with poor communication and long delays.
  • Tesco customer service is often rude or unhelpful and hard to reach by phone.
  • Tesco insurance premiums often rise steeply at renewal with little explanation.
Summarised by AI
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About Tesco Bank

Tesco Bank launched in 1997 and today have more than 5 million customers across a range of banking and insurance products.

In early 2024, Tesco and Barclays announced a long-term strategic partnership, initially for a 10-year period, to provide customers with Tesco-branded banking products and services.

Tesco Bank’s products include credit cards, loans, travel insurance and currency, savings, car insurance, pet insurance and home insurance.

Tesco Bank at a glance

Reviews for Tesco Bank

Showing 11 of 1381 company reviews • Last reviewed within 7 days

Tesco home insurance what a Joke!!

Home insurance • 24th February 2026

Returned home from two week holiday to find water damage in lounge ceiling above window. We contacted Tesco insurance and they asked us how do... Returned home from two week holiday to find water damage in lounge ceiling above window. We contacted Tesco insurance and they asked us how do we think its has been caused. We dont know but suggested that due to the heavy rains over the past weeks whilst away there must be a leak in the roof somewhere and it has found its way into that part of the house. Tesco then told us that their reports show no storms in our area in the past 2 weeks and will not be able to process/develop our claim until we can detect where the leak is and go to a leak detection company! Both neighbours have said that it has rained hwavy most days whilst we've been away. Having been a Tesco customer for many years both for house and car insurance and not having to make a claim, we feel really let down and dissapointed with their lack of help and empathy in this matter. Come renewal date we will definitely not be using Tesco. It almost feels like they are getting money under false pretenses puporting to be an insurance company. We are livid and will be warning all our friends to stay away from Tesco. Read more Read less

{"display":"Dave W","full_name":"Dave W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews

Dealt with in a friendly and professional manner.

Clubcard credit cards • 19th February 2026

Dealt with in a friendly and professional manner.

{"display":"garyph1","full_name":"garyph1","avatar":{"url":"\/assets\/uploads\/avatars\/users\/767615.png"}}'s avatar
Rated Average • 3/5
Read more product reviews
  • 1/5

    Damaged money

    I bought 700 dollars for my trip to SE Asia. Nearly half of them have been refused for having rips and pen marks. Will never use them again.

    {"display":"Neil D","full_name":"Neil D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel Money
    Neil D 14th February 2026
  • 5/5

    Extremely straight forward sign up and staff were in...

    Extremely straight forward sign up and staff were incredible.

    {"display":"Ross","full_name":"Ross","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    Ross 22nd January 2026
  • 5/5

    No issues whatsoever.

    No issues whatsoever. Set up was simple and was paid back extremely quickly. Put our minds at ease.

    {"display":"Ross","full_name":"Ross","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pet insurance
    Ross 22nd January 2026
  • 5/5

    Excellent Customer Services Staff.

    Every time I have contacted customer services they have always resolved my issue, their customer service staff are excellent, always polite, able to help and resolve any issues speedily.

    {"display":"Francis B","full_name":"Francis B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Tesco banking/finance is just a breath of fresh air...

    Tesco banking/finance is just a breath of fresh air in a world that is full of other high percent APR lending companies.

    {"display":"Kev Smith","full_name":"Kev Smith","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Great service.

    Great service. A very swift response to gaining a credit card.

    {"display":"William C","full_name":"William C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Good interest rate and totally fexible.

    Good interest rate and totally fexible. The app is easy to use and moving money in and out is almost imediate. And also doesn't affect... Good interest rate and totally fexible. The app is easy to use and moving money in and out is almost imediate. And also doesn't affect your tax free allowence when replacing withdrawn money. All in all a great product! Read more Read less

    {"display":"Paul Matthews","full_name":"Paul Matthews","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1100430.png"}}'s avatar
    Cash ISA
    Paul Matthews 22nd January 2026
  • 5/5

    Really great service

    I ordered correct for a forthcoming holiday from Tesco currency exchange. I selected to collect this from Tesco Superstore in Evesham. The currency was due... I ordered correct for a forthcoming holiday from Tesco currency exchange. I selected to collect this from Tesco Superstore in Evesham. The currency was due to be collected after 3.00pm however I arrived at 1.00pm due to a doctors appointment. I was quite prepared to be turned away however it was a long trip home to then return. The lady on the desk went out of her way to find the currency, prepare it for me so that I didn’t have to come back. The lady’s name was Sue and she was brilliant. Read more Read less

    {"display":"Neil H","full_name":"Neil H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel Money
    Neil H 8th January 2026
  • 1/5

    I have been a policyholder for over 25 years and hav...

    I have been a policyholder for over 25 years and have never been requested to provide a photograph of my driver's license, vehicle logbook, or... I have been a policyholder for over 25 years and have never been requested to provide a photograph of my driver's license, vehicle logbook, or proof of vehicle purchase. These requests are unprecedented in my experience. I declined to provide proof of purchase, which resulted in the cancellation of my insurance policy. I advise caution, as these requests may be considered an invasion of privacy. Read more Read less

    {"display":"Kai b","full_name":"Kai b","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Kai b 6th January 2026

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