Goood. Good good customer service

My car was taken from my home, and in an accident. I have spent two weeks trying to hear basic information about the progress of... My car was taken from my home, and in an accident. I have spent two weeks trying to hear basic information about the progress of the case and what will happen next. I just keep hearing the same thing, we haven’t looked at the case file yet. The car was recovered by the police and placed at a recovery centre, each day I am recurring extra costs with no decision or information from Tesco. I am calling them for information and have heard nothing. They are still taking money out of my account for a car I don’t have and no one is telling me anything. For such a reputable company, the claim department is letting them down shockingly. Read more Read less

Worst experience ever had me paying 330 a month with a black box there customer service is very poor i would highly advise to avoid

Awful. Started off great 5 years ago, but all of a sudden they have increases my monthly premiums by over double following a small claim.... Awful. Started off great 5 years ago, but all of a sudden they have increases my monthly premiums by over double following a small claim. When I queried this they said it's in the small print they can make changes to the policy at will. As I worked in pet insurance for 18 years I had asked many questions before commencing the policy but apparently the information they gave me 5 years ago no longer stands due to them changing their underwriter - it appears they are at liberty to change anything they wish, including the policy information I signed up to! Read more Read less

I am extremely disappointed with Tesco Bank Insurance. After being a loyal driver with 12 years of No Claims Discount (NCD), I made a claim... I am extremely disappointed with Tesco Bank Insurance. After being a loyal driver with 12 years of No Claims Discount (NCD), I made a claim following an unfortunate accident. Not only did they significantly undervalue my car when processing the claim, but they also slashed my NCD from 12 years down to just 3 years! This feels incredibly unfair and unprofessional, especially as I’ve never had a claim in over a decade. Their customer service is unhelpful, and they seem more interested in taking money than providing fair and transparent services to their customers. I expected much better from a well-known insurance provider. If you’re considering insuring your car with Tesco Bank Insurance, think twice—there are much better options out there that value customer loyalty and offer fairer claims processes. Absolutely not recommended. Read more Read less

Waste of time got accepted for a joint loan sent off the requested documents same day few days later been told all looks good checked... Waste of time got accepted for a joint loan sent off the requested documents same day few days later been told all looks good checked with her supervisor with a “fine comb” been accepted and money should be there 24-48 hrs then they ask to call again to send more documents, we sent what was requested the same day we call few days later everything’s all good keep an eye out on a massage that payments processed, nothing, few days later we call and they apologise for the delay at this point they’ve taken so long my application expired and they had to start a new one at this point we have missed all of the Christmas deals for the home improvements we wanted to make, luckily my bank Barclays offered me a loan it took me 2 minutes to apply and the money went into my account instantly barclays offered me an extra £5000 to pay back the exact same amount over the loan period as tesco and better yet it’s only 7 not 10 years, dodged a bullet here got way more cash for a way better deal and it was instant, anyway 0/10 for the service and headaches caused by tesco bank will never use again and will never recommend Read more Read less

Had insurance turned down because of a ‘ lost in translation’ moment…. via owner— to vets —to insurers. customer service when I complained and disputed... Had insurance turned down because of a ‘ lost in translation’ moment…. via owner— to vets —to insurers. customer service when I complained and disputed this was nothing short of exceptional. Lovely very understanding people , it was a pleasure to chat to . I had decided I would write this review no matter what the outcome. Thank you Tesco insurers , your insurance employees were a joy to deal with. Read more Read less

JUST GO TO TOUR OWN BANK AND APPLY FOR A LOAN!! We were accepted by our bank in 2 minutes and the £20k loan was... JUST GO TO TOUR OWN BANK AND APPLY FOR A LOAN!! We were accepted by our bank in 2 minutes and the £20k loan was in the account within 5 minutes. Really bad experience with Tescos. Application took over 2 months to process and when it finally did they asked for additional information which wasn’t a problem, my wife sent over the marriage certificate electronically as we’d just got married as she had to prove the name change. Only for tescos to say we need the real copy and if we didn’t send it over they would cancel our application which they did. Our circumstances may have been different to others but it as dealt with so poorly and with barely any communication. We then went to HSBC who we bank with and got it straight away. Read more Read less

AVOID AT ALL COSTS!!! Wouldn’t waste your time or money I was paying £220 a month for insurance on my Range Rover evoque that was... AVOID AT ALL COSTS!!! Wouldn’t waste your time or money I was paying £220 a month for insurance on my Range Rover evoque that was stolen without keys I reported this to Tesco 3 weeks ago now and still haven’t been offered a settlement figure even though the vehicle was found I’ve had phone calls from copart asking if I have the key to the vehicle the same key Tesco have already made me post back to them! No settlement figure yet my cars already in a salvage auction! Leaving me to feel as though Tesco have currently stolen my car and all the money I paid for it! I also payed extra on top of this for a like for like curtesy car at the point of reporting the claim I wasn’t even offered a curtesy car the next day I had to ring Tesco again only to find out they’d not put all the details through so I still couldn’t have a curtesy car I had to argue with Tesco and there curtesy car company for 2 days to have a curtesy car brought out twice they promised me it would be there on that same day and wasn’t and even when I finally managed to get one brought out they told me they was unable to honour the like for like I paid extra for TESCO USE A FRAUD INVESTIGATION TEAM CALLED ROBERTSON & CO THIS COMPANIES ONLINE REVIEWS SPEAK FOR THEMSELVES CHECK THE COMPANY ROBERTSON & CO OUT FOR YOURSELF FIRST! Tesco have claimed they can’t do anymore for me until the Robertson and co report comes though this company in question have strung me along for 3 weeks claiming every single day my report will be reviewed regularly being rude to me down the phone or putting the phone down! MY VEHICLE WAS BOUGHT IN CASH AS MANY ARE IVE ALREADY PROVIDED THEM A WRITTEN INVOICE THE SELLER GAVE ME! This money came from me and my partner selling my Audi A1 and his Ford focus WE NEEDED A BIGGER CAR DUE TO BEING A FEW WEEKS OFF HAVING A NEW BABY this company in question are demanding I provide them bank statements for these cash/Facebook marketplace sales clearly this is not possible when they were private cash sales THIS COMPANY ARE MAKING US FEEL AS IF THERE MAIN PURPOSE IS TO PREVENT ANY PAY OUT FOR THE THEFT OF OUR VEHICLE TESCO HAD ALREADY TRIED TO FORCE ME TO TAKE THE VEHICLE BACK THE SAME WEEK IT WAS STOLEN! SO IS THIS JUST ANOTHER WAY FOR THEM TO AVOID PAYING YOU OUT! Me and my partner both have severe mental health issues and these have massively deteriorated since this incident and claim we also have two children one of them being severely autistic my poor daughter was petrified of having that car back after knowing someone had stolen it she felt unsafe and in danger she also needs structure with her being autistic the lack of curtesy car prevented her from being able to attend school our baby was also due jabs at the doctors Tesco did not care one bit about this WE HAVE NOW BEEN FORCED AND LEFT WITH NO OTHER OPTION BUT TO ASK TO CANCEL THE CLAIM AND HAVE OUR VEHICLE BACK BECAUSE BOTH COMPANIES HAVE NO INTEREST IN DEALING WITH US APPROPRIATELY OR OFFERING US A SETTLEMENT THE AMOUNT OF PAIN WORRY AND STRESS THESE COMPANIES HAVE CAUSED ARE GENUINELY NOT WORTH IT PLEASE AVOID SAVE YOURSELF ANY HASSLE Read more Read less