My hearing is very impaired which causes confusion as I am elderly. However Faz who dealt with me with my next year's insurance was brilliant.... My hearing is very impaired which causes confusion as I am elderly. However Faz who dealt with me with my next year's insurance was brilliant. He was very patient and helpful and could not have done more to assist me. Due to my hearing being even more impaired due to a bad cold Faz was amazing, he could so easily have become exasperated but he remained calm and patient. My insurance is all sorted now and I am so grateful for the help received. Thank you Faz. Read more Read less

Had Tesco home insurance. Renewal came through by email whilst I was in holiday so didn’t get round to renewing it until the day it... Had Tesco home insurance. Renewal came through by email whilst I was in holiday so didn’t get round to renewing it until the day it expires. Rang up as I hadn’t been able to get onto their website, to be told it had finished at midday that day & I couldn’t renew it. I was told I would have to start again as a new customer. The advisor then gave me a quote that was double the one I had had for the renewal! Wouldn’t budge at all so I went elsewhere for my insurance. Read more Read less

Don't do it! I chose them as best value for money when looking at different providers in August 2024. Then a tree came down in... Don't do it! I chose them as best value for money when looking at different providers in August 2024. Then a tree came down in Storm Darrah yesterday, it fell on the car in my driveway. No-one was in the car. Luckily it didn't have full weight of the tree on the car as a wall was in the way, but there are dents in the roof and on the bonnet. Purely cosmetic - I can drive it to the garage, all the doors open fine. I filled in the claim form online, and took over an hour, and on the last page received instant notice that it's my fault, a total loss and I don't get a courtesy car. The car is perfectly fine. But a form tells me that it's a total loss? No ones come to assess it? This is criminal -You can't provide a service and assess something as written off if it's in your best interest and are financially motivated to do so. I assume you've done this because prices to fix cosmetic damage with the garage have gone up because of inflation. Its outrageous! The car cost me 10,000 last year second hand, this year it will be the same to re-buy, but I'll be lucky to get 3,000 from Tesco, just because it costs around that to get it fixed. I've now been on hold for 22 minutes trying to get an explanation... Just spoken to a woman who said will take 2 weeks to get an engineer out and not entitled to courtesy car while we wait for Tesco to assess the damage only if its in repair. Apparently that was an optional extra to pick when I signed up but I'm the stupid woman who didn't pick it. In summary: When a storm hits the UK, and a tree falls on your car while its parked on your driveway, it's your fault, and if your so lucky that it only scratches and dents the roof, it's a total loss, and good luck buying a car with the scraps they want to pay you. Read more Read less

Excellant service from Tesco pet insurance. My claim was settled in full in 1 week very impressed.Thank you.

Told could pick up money at 3pm. Arrived at 3pm, notice on booth - back at 3.20pm. Waited and waited, Tesco manager tried to find... Told could pick up money at 3pm. Arrived at 3pm, notice on booth - back at 3.20pm. Waited and waited, Tesco manager tried to find the staff member but nowhere to be seen. She finally arrived at 3.40. If pick up is 3pm there should be staff working at 3pm. Won’t order from Tesco again. Read more Read less

Looking online the local Travel Money bureau shows open on Sundays 10am to 4pm. I walked to my local Travel Money bureau to find it... Looking online the local Travel Money bureau shows open on Sundays 10am to 4pm. I walked to my local Travel Money bureau to find it was closed- a waste of my time, effort and most frustrating! Read more Read less

They never answer their telephone. I had a query that would have literally taken seconds to answer. I went elsewhere.

Picked my day off for my travel money to be delivered and it was not not delivered on this day. The customer service is terrible.... Picked my day off for my travel money to be delivered and it was not not delivered on this day. The customer service is terrible. Will never use this company again Read more Read less

It is a rubbish company to get insurance with do not waste your money and time with them