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Tesco Bank reviews

Tesco Bank Logo
Rated Average 3.34/5

Tesco Bank reviews

Unverified business Last reviewed within 7 days
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • On-line application and approval process
    On-line application and approval process
  • UK-based contact centre
    UK-based contact centre
  • Website is fully compatible with assistive technology
    Website is fully compatible with assistive technology

Review summary

People rate this company as Average based on 1,404 product reviews

Average score of 3.34/5
5 star
42%
4 star
15%
3 star
5%
2 star
2%
1 star
36%
Reviews for Tesco Bank have trended negatively over the past 90 days

Tesco Bank's Clubcard credit cards are praised for ease of use, good rewards, and helpful customer service. Personal loans get nods for competitive rates and flexible repayment. However, car insurance draws heavy criticism for poor claims handling, unexpected price hikes, and dreadful customer service. Pet and travel insurance also face complaints about claim delays and rising premiums. Travel Money service is often let down by poor communication and delivery issues.

Positive themes

  • Tesco Bank Clubcard credit cards are easy to use and reward loyal shoppers well.
  • Tesco Bank personal loans offer competitive rates and flexible repayment options.
  • Tesco Bank home insurance is often competitively priced with straightforward sign-up.

Negative themes

  • Tesco Bank car insurance claims handling is slow, frustrating and poorly communicated.
  • Car insurance premiums often rise sharply with little explanation or warning.
  • Pet insurance claims are frequently delayed or denied with poor customer support.
Summarised by AI
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About Tesco Bank

Tesco Bank launched in 1997 and today have more than 5 million customers across a range of banking and insurance products.

In early 2024, Tesco and Barclays announced a long-term strategic partnership, initially for a 10-year period, to provide customers with Tesco-branded banking products and services.

Tesco Bank’s products include credit cards, loans, travel insurance and currency, savings, car insurance, pet insurance and home insurance.

Tesco Bank at a glance

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Reviews for Tesco Bank

Showing 11 of 1404 company reviews Last reviewed within 7 days

Made it easy to get a loan, although rates could be...

Personal loan 10th June 2026

Made it easy to get a loan, although rates could be better.

Rated Good 4.00/5
Read more product reviews

Mostly a positive experience

Personal loan 9th June 2026

Had a personal loan with Tesco bank for many years, with a mostly positive experience, however the process in applying for a loan is very long and drawn out.

Rated Average 3.00/5
Read more product reviews
  • 5.00/5

    Thanks Tesco for an amazing service.

    Tesco pet insurance was there when i needed then. My boy hurt himself and could not but any weight on his front left paw. He... Tesco pet insurance was there when i needed then. My boy hurt himself and could not but any weight on his front left paw. He needed Xray's which did not show much, so then it was a ct scan which showed the problem and the plan was set. All i had to do was give my Tesco pet insurance details, pay the first £120 and TESCO TOOK CARE OF THE REST. Hassel free, amazing service, kept up to date with the claim, and notified once it had been paid. So i could take care of my boy while Tesco took care of everything else. Thanks Tesco for an amazing service it's a 5 star from me. Read more Read less

    {"display":"jaytom","full_name":"jaytom","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pet insurance
    jaytom 14th May 2026
  • 1.00/5

    Credit Card Transfer to Tesco Bank - DON’T DO IT

    Took out a 0% balance credit card with Tesco to transfer credit card balance from Chase Bank UK. Accepted for the card which arrived but... Took out a 0% balance credit card with Tesco to transfer credit card balance from Chase Bank UK. Accepted for the card which arrived but wouldn’t let me do the balance transfer. Spoke to customer service who said that they had spoken to the payments teams who said that they won’t do transfers from Chase. Nothing in the T’s and C’s that I read before applying for the card mentioning Chase or a clause that would mean that Chase transfers wouldn’t be accepted. Now have a credit card I won’t use and a footprint on my credit record which is stopping me from getting another card with another provider. All they could do was make a complaint on my behalf which can take 12 weeks…..my Chase Credit Card 0% runs out well before then. I spoke to Chase who had no idea why and said they do balance transfers all the time with no issues. I am totally screwed now and Tesco couldn’t care less, just keep saying they don’t allow it despite it not being in their T’s and C’s. I am in the 14 day cooling off period too! Read more Read less

  • 5.00/5

    Great help from Tesco Bank

    It was so important for me to get a loan and I was able to get a loan from Tesco Bank. It was great support... It was so important for me to get a loan and I was able to get a loan from Tesco Bank. It was great support which gave an amazing opportunity for my family to resolve our needs. Read more Read less

    {"display":"VITA S","full_name":"VITA S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal loan
    VITA S 20th April 2026
  • 4.00/5

    Good rate Cash ISA

    its a flexible cash ISA which is extremely useful to be able to withdraw money when need especially for unexpected bills and you can repay... its a flexible cash ISA which is extremely useful to be able to withdraw money when need especially for unexpected bills and you can repay the money back at a later date and it does not use up the 20k limit. The rate is decent. One draw back is on opening my account for some reason you are sent a letter in the welcome pack to sign and send back, slightly inconvenient but very tiny, first world problems. Happy with product and the service up to now Read more Read less

    {"display":"Dan S","full_name":"Dan S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISA
    Dan S 17th April 2026
  • 5.00/5

    been with TESCO many years.

    been with TESCO many years. Always had confidence in the company , product and customer service. Whenever i have needed assistance, customer service have always been knowledgeable, courteous and timely

  • 5.00/5

    fast answer and low interest good availibiliti

    fast answer and low interest good availibiliti

    {"display":"Olga L","full_name":"Olga L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    Olga L 17th April 2026
  • 5.00/5

    its a good card for daily usage.

    its a good card for daily usage.

  • 5.00/5

    Car Insurance was the best for me.

    When getting car insurance Tesco were able to give me the cover I wanted at the best price. It was easy to complete the forms... When getting car insurance Tesco were able to give me the cover I wanted at the best price. It was easy to complete the forms on line and the cover was arranged for the date I requested. Read more Read less

  • 4.00/5

    Very efficient when applying and overall experience...

    Very efficient when applying and overall experience has been very good

    Products from Tesco Bank

    Showing products offered by Tesco Bank

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