Tesco Bank Car Insurance Reviews

DO NOT USE THEM

Tesco car insurance tried to take my money for renewal without telling me I did not want to renew as they were two exspensive tried to tell them that I had already renewed with another company but they cept saying you need insurance on youre car so...

Tesco car insurance tried to take my money for renewal without telling me I did not want to renew as they were two exspensive tried to tell them that I had already renewed with another company but they cept saying you need insurance on youre car so they weren't listening very difficult to cancel

bond007

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Do not purchase insurance

Started my insurance 20th August 2019, due for renewal a year later. Upon a reminder I did a comparison for the cheapest and Tesco wanted an extra £150. Unfortunately my car can was hit by an amazon delivery driver classing it as a category N wrote ...

Started my insurance 20th August 2019, due for renewal a year later. Upon a reminder I did a comparison for the cheapest and Tesco wanted an extra £150. Unfortunately my car can was hit by an amazon delivery driver classing it as a category N wrote off. I rang up to inform them, like you should however I explained I needed to change my car insurance over to a different car, to which the charge was excessive. So I explained that my car was up for renewal and I didn’t wish to renew (keep in kind that I was still the legal owner of this car at this point, and deciding wether to fix the car or scrap it!) so by informing them that I did not wish to renew, and with there being less than 3 weeks left on my insurance, they cancelled the policy, took the money from my bank for the remaining amount (standard monthly premium) and cancelled my years no claims! When disputing this with them, they’ve said there is nothing they can do because the policy has been cancelled. Absolutely disgusting. Avoid at all costs, pay the extra for another insurance provider.

Jem

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Appalling customer service

I got told by an agent on the phone that I didn’t need to pay any more payments until September due to my renewal. So I didn’t put the money aside that month for the payment as it wasn’t expected off me. I got this confirmed by a separate agent on an o...

I got told by an agent on the phone that I didn’t need to pay any more payments until September due to my renewal. So I didn’t put the money aside that month for the payment as it wasn’t expected off me. I got this confirmed by a separate agent on an online web chat who also said I didn’t have to pay so I thought ‘great’ because how can two people mess up right ? So it’s got to the end of this month and guess what I’ve been charged when I was told by numerous agents I wouldn’t need to, so now I am in overdraft with my bank and won’t have enough money to pay all my bills this month. It’s very saddening and Tesco told me there is nothing they can do! I’m sorry but there is always something. I also got informed I was speeding a month ago doing an apparent 60mph in a 30mph which I instantly went wide eyed about as I don’t speed. Turns out my gps had skipped and located itself elsewhere as I was on the dual carriageway at the time doing the speed limit. So I wouldn’t recommend the black box either. Whatever you do, stay clear.

Abbie

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Well done!

I recently had a claim for no fault of mine, and the advisors were brilliant, from start to finish. They guided me right through the process, keeping me updated via a text message and making sure everything was in order. I would highly recommend it.

Nilanj

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Worst service. Do not use

Absolutely awful service from start to finish. Tried to make me claim twice and pay 2 excesses after the boot lock was damaged due to glass after someone smashed my back windscreen. Couldn't get through on the phone on a Sunday as they are closed and...

Absolutely awful service from start to finish. Tried to make me claim twice and pay 2 excesses after the boot lock was damaged due to glass after someone smashed my back windscreen. Couldn't get through on the phone on a Sunday as they are closed and then no one calls you back. Two advisors were very apologetic and friendly but the 3rd was absolutely useless, uninterested and a waste of time. Will not be renewing with them and won't be renewing my house and pet insurance and mobile contract with them either.

Lucy

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They put you in false claim without letting you know

Very very bad experience They paid false claim on behalf of you without letting you know.even if you provide all evidence all claim staff are sleeping and drunk on work STAY AWAY

Waqar Mughal

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Affordable and relevant

Tesco car insurance meets the needs of customers and offers affordable and relevant quotes. Easy to use website and renewal. Excellent!

Claire

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Renewed car insurance without telling me. DO NOT USE!!

Tescobank have auto renwed my car insurance without even telling me in advance. I arranged other insurance as I do every year. They have taken over £400 from my account which takes me over my credit limit and I will now incur bank charges. I see many ...

Tescobank have auto renwed my car insurance without even telling me in advance. I arranged other insurance as I do every year. They have taken over £400 from my account which takes me over my credit limit and I will now incur bank charges. I see many others have experienced this, DISGUSTING!

Ken Wilkinson

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Accident Claim

I had an accident last night unfortunately writing my car off and damaging another car. From my first call 20 mins after the accident to my call the next morning to the Total Loss customer service team first rate service. Would highly recommend to my...

I had an accident last night unfortunately writing my car off and damaging another car. From my first call 20 mins after the accident to my call the next morning to the Total Loss customer service team first rate service. Would highly recommend to my family and friends.

Tracy Cheetham

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Unprofessional staffe

I'm was customer of this company since 5 years this year some one hit my car that was he's fault but Tesco company couldn't sort the matter out... All companies send awareness later before insurance expiry date my insurance has been expiry since three...

I'm was customer of this company since 5 years this year some one hit my car that was he's fault but Tesco company couldn't sort the matter out... All companies send awareness later before insurance expiry date my insurance has been expiry since three days and we weren't aware lucky i received letter your policy has been cancelled since three then I bought new insuy with different provider avoid unprofessional insurance company

Tabbi

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Shit

I’ve literally been on this two months and they have fucked me over more than I can count. I get a letter in the post saying one thing and they do something else. They limit your miles for driving at peak hours. I WORK?????? honestly awful

Syreha

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Worst

Worst insurance company ever. Stay a way from them

Sabri Simsek

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Best Insurance broker

Got the cheapest last year and hoping to get one this year

Kamran

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When making a claim. There rubbish

Tesco is trying to do me...

Tesco is trying to do me over!!!
The story is i had just come off broad street onto cross lane. Now there was a guy in a car in a parking postion on my left edging forward a silver car on my right. Now the guy on my left decides to pull out and do a Uturn. The car obviously is edging forward to wait for silver car to go past the ln i come driveing at 20-25 miles per hour down the road. I swerved to avoid him but was to late... yet they put me at fault now the cctv i got for them says it doesnt go in my favour as it looks like he is on the main road which he wasnt now i know the truth. So if the cctv doesnt show that it definatley cant show im lieing. Possible one of the most terrible things to hapoen to me and tesco just speak to me like rubbish it isnt fair. Stay clear as i believe that tesco are treating me like this as the other driver is too. So they dont care about me

Victoria Murphy

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getting too expensive

Way too expensive compared to last year and increasing every year.

Caroline Pritchard

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Newer car, lower CC but a lot more money

Currently a policy holder and was trying to change my car insurance from one car to another that I was hoping to buy. The car was newer and engine size was lower but I was told it'd cost double my current monthly payments....

Currently a policy holder and was trying to change my car insurance from one car to another that I was hoping to buy. The car was newer and engine size was lower but I was told it'd cost double my current monthly payments.

Yet, checking confused.com I could get the same insurance for a lot less with the same place... Tesco.

So I rang them for information and they told me over the phone this was due to under writers and to cancel my policy so I could reapply for the better price would cost 85 cancellation.

Absolutely disgusting! Another company who don't look after their current customers!

Rae

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Worst insurance company ever.

Worst insurance company ever. STAY AWAY FROM THEM!! You buy insurance for your home just in case anything happens they will not pay but they are happy to take and keep your money.

FR

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never use them

3 months after the crash and still waiting. they have even written to me acknowledging I have a legitimate complaint and that they regret not meeting the required standard of service, but we still rung them every day and get prevarication, delay ans...

3 months after the crash and still waiting. they have even written to me acknowledging I have a legitimate complaint and that they regret not meeting the required standard of service, but we still rung them every day and get prevarication, delay ans inaction. if i billed them for hours wasted it would double the payout due. Never Use Them.

deborah

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***Poor service and shocking attitude***

I have a personal loan with them and despite all payments being made on time, my credit report has been attacked. After speaking to them they said "there is nothing they can do". Not sure how this is allowed. Sad stuff really.

Frank Reynolds

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Whoever you insure with, do NOT use Tesco's!

Whoever you insure with, do NOT use Tesco Car insurance. I had a small accident in my car which was the fault of another driver. I had proof from witnesses and dash cam footage of the whole incident, yet Tesco admitted liability without even reviewing...

Whoever you insure with, do NOT use Tesco Car insurance. I had a small accident in my car which was the fault of another driver. I had proof from witnesses and dash cam footage of the whole incident, yet Tesco admitted liability without even reviewing the evidence. The damage was not serious at all, easily repairable yet they quoted a £6000 repair bill. I had quotes from other official damage reapir garages that came in at just over £1000. They wrote my car off so I cancelled the claim, and all my accounts with Tesco. They registered my car as a write off because I did this. Absolutely worst experience of an insurer in 25 years driving experience.

Steve Skingle

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