Tesco Bank Car Insurance Reviews

Amazing Customer service!

I needed to change my cover from personal to business, and the staff recommended i do it online to save admin fee. she also offered to assist me while patiently waited for my slow computer to load up. I ended up getting refund on changing my policy....

I needed to change my cover from personal to business, and the staff recommended i do it online to save admin fee. she also offered to assist me while patiently waited for my slow computer to load up. I ended up getting refund on changing my policy. Friendly/amazing customer service would recommend to anyone. Tesco online account is also easy to use and user friendly. Keep up the good work Jubeda.

gurungLevel 1

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Terrible Service

Went to pay for my insurance and then change my vehicle. They took my card payment then gave me a quote of over £500 for my Jeep Wrangler. I decided to cancel my policy and asked for my card payment to be cancelled. They couldn't do that and wanted to ...

Went to pay for my insurance and then change my vehicle. They took my card payment then gave me a quote of over £500 for my Jeep Wrangler. I decided to cancel my policy and asked for my card payment to be cancelled. They couldn't do that and wanted to refund it to another card they had on file. After speaking to a manager they can now make a payment back to my card but it will take 7-10 days. Terrible service and very unhelpful staff. I will never use or recommend them again.

Jeep_DriverLevel 1

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Complete waste of money, incompetent, appalling service.

Absolutely appalling service I wouldn't give one star to but not...

Absolutely appalling service I wouldn't give one star to but not possible.
This has got to be the worst insurance organisation ever created that has left me constantly surrounded by total incompetence. The car number plates were cloned. This car then had a ding. Short story, Police came round, examined car and interviewed me. They reported that it was a cloned car and nothing to do with me. Eventually Tescos said it wasnt me. lots of worry. NOW 3 years later, have found out they have left the file open and it may effect future insurance. Save yourself AVOID at all cost. May be cheap, but if something goes wrong and you are NOT to blame, they dont care

JImLevel 1

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Tesco Boxins car insurance

Bought the Tesco Boxins car insurance for my daughter. Initially it was £1240 for a Ford Ka, After 7 months the Ford broke so we got her a Peugeot 206. This cost us another £470. After 9 and a half months Tesco Boxins cancelled her insurance as she w...

Bought the Tesco Boxins car insurance for my daughter. Initially it was £1240 for a Ford Ka, After 7 months the Ford broke so we got her a Peugeot 206. This cost us another £470. After 9 and a half months Tesco Boxins cancelled her insurance as she wasn't achieving good enough scores on speeding. Every 500 top up miles she bought was £69.22 I reckon it has cost over £2000 for 9 months insurance and she didn't even get any no claims. Found her a new insurance for £1740 with no black box. Basically I wouldn't recommend this company to my worst enemy. This insurance can charge you what they want. The whole on line side of things is a joke and driving data is always at least a week behind. Rubbish, Rubbish, Rubbish Do not buy under any circumstance. You WILL regret it!!

ScooterLevel 1

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Absolutely appalling service I wouldn't give one star to but not possible.

This has got to be the worst insurance organisation ever created that has left me constantly surrounded by total incompetence. This despite a no-fault accident several weeks ago in March resulting in my car been written off and me unable to get to...

This has got to be the worst insurance organisation ever created that has left me constantly surrounded by total incompetence. This despite a no-fault accident several weeks ago in March resulting in my car been written off and me unable to get to work. The management running this organisation have successfully created a specialist mantra of "sod you and sort it yourself". What do I do to move things forward. Tesco?

Faye AndersonLevel 1

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Worst car insurance company I have ever had the mispleasure of dealing with

Probably the greediest of all the insurers on the market currently. Sadly giving the industry a bad name and surprised they are in anyway associated with Tesco. Will never use their services again,

R. TownsonLevel 1

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Quality Cover

This year was the first time that I insured my car with Tesco. I am very impressed. They were by far the cheapest cover but didn't scrimp on cover at all. Have everything that you need for a great all round cover....

This year was the first time that I insured my car with Tesco. I am very impressed. They were by far the cheapest cover but didn't scrimp on cover at all. Have everything that you need for a great all round cover.
I would fully recommend getting a quote from them.

steve thompsonLevel 1

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SCAM AVOID

They renewed my insurance without my consent and USED MY BANK DETAILS WITHOUT MY PERMISSION to take money from my bank. NO LETTER NO PHONE CALL just an email that goes into your spam box to let you know!!! I called and they say I signed an automatic...

They renewed my insurance without my consent and USED MY BANK DETAILS WITHOUT MY PERMISSION to take money from my bank. NO LETTER NO PHONE CALL just an email that goes into your spam box to let you know!!! I called and they say I signed an automatic renewal, This is a LIE as I never did this to ensure I go each year through compare the market to get the movies deal. THIS IS A FRAUD. THEY ARE A JOKE. Cancelation fees + penalties is more than £300. I am SO ANGRY. They are a bunch of LIARS, DO NOT GO WITH THEM

Anne GloriaLevel 1

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Amazing service

Suffered a none fault accident in March 19 having been with Tesco for a few years....

Suffered a none fault accident in March 19 having been with Tesco for a few years.

Call to report incident was quick and easy with no trick questions and understanding call staff. Transfer to a claims manager, who took details and was informative. The same claims handler dealt with claim start to finish, and was always the same person to call me.

Tesco settled at a reasonable price for my total loss, paid within 2 hours. Even paid for the car seats within a few hours too.

I was very happy with the service, when I was offered the amount for total loss the staff allowed me time to consider the offer and were not pushy or reluctant to help.

I was pleasantly surprised and I’d love to stay with Tesco but my renewal has come through too high, which is indeed very sad!

Ash SnookesLevel 1

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RIP off car insurance

I had a tesco car insurance policy this year but my car failed it’s MOT, so I decided the cheapest option was to scrap it. I bought a newer car on the Saturday and was hoping to just transfer my insurance over to the new car, but this was not to be. I ...

I had a tesco car insurance policy this year but my car failed it’s MOT, so I decided the cheapest option was to scrap it. I bought a newer car on the Saturday and was hoping to just transfer my insurance over to the new car, but this was not to be. I ended up getting cheaper insurance with another company, (even tho my new car was more expensive and had a bigger sporty engine.) when I got hold of tesco on Monday, they charged me £40 for cancelling my policy(which I was kind of expecting ) but then charged me ANOTHER £43 for cancelling break down cover I never knew I had! I won’t be using TESCO CAR insurance again, even if they do come up the cheapest... rip off!!

T Middleton Level 1

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AVOID

If you take out a insurance policy and go over your mileage you claimed they will cancel your policy. I took out a policy of 6000 miles and changed jobs half way threw my policy so I would be doing around 10000 miles a year. They refused to change my...

If you take out a insurance policy and go over your mileage you claimed they will cancel your policy. I took out a policy of 6000 miles and changed jobs half way threw my policy so I would be doing around 10000 miles a year. They refused to change my policy after speaking to them and cancelled it. I would definitely avoid this car insurance!!!!

RoB 123RLevel 1

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Cancelled my car insurance - AVOID!

After struggling to upload my no claims discount, Tesco cancelled my insurance with no warning and refused to reinstate it leaving me stranded at work. They are also demanding I pay up front for additional extras such as breakdown cover for the whole...

After struggling to upload my no claims discount, Tesco cancelled my insurance with no warning and refused to reinstate it leaving me stranded at work. They are also demanding I pay up front for additional extras such as breakdown cover for the whole year, immediately. Appalling customer service

Holly AndrewsLevel 1

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Absolute disgrace

When you phone yo and get spoken to like **** my friends said don’t use them but I didn’t listen!! Worse mistake ever!!! Stay clear of this company!!!

Areti Level 1

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Avoid... tesco won't refund money owed

Awful attitude when ending insurance due to car sale. I paid for a full years insurance. They refuse to refund monies owed by cheque. Will only send funds to an account which they know no longer exists. Complete joke. Will never use again due to poor...

Awful attitude when ending insurance due to car sale. I paid for a full years insurance. They refuse to refund monies owed by cheque. Will only send funds to an account which they know no longer exists. Complete joke. Will never use again due to poor service.

StevenLevel 1

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Accident claim solved within 5 working days

Tesco provides excellent customer service. My car got wrecked by third party, they wrote my car off on Monday and got payed out on Wednesday. The whole process took only 5 working days. They are very helpful, provide excellent customer service and...

Tesco provides excellent customer service. My car got wrecked by third party, they wrote my car off on Monday and got payed out on Wednesday. The whole process took only 5 working days. They are very helpful, provide excellent customer service and always there when you need them. Recommend it to everyone!

AnonymousLevel 1

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great value for money

very competitive price, excellent as money is...

very competitive price, excellent as money is tight
Defaqto 5 Star rated cover
Wide range of features and benefits that all come as standard
Personalise your cover - pay to add the optional extras that suit your needs
There when you need us with our 24-hour UK-based accident helpline

ramon critchleyLevel 1

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Avoid at all costs

Tesco Box Insurance - wouldn't ever shop with Tesco again for this reason. Took out a 6000 mile policy and have been paying for Top up miles as job circumstances changed and needed to drive more miles... worked out how much I've paid totalling...

Tesco Box Insurance - wouldn't ever shop with Tesco again for this reason. Took out a 6000 mile policy and have been paying for Top up miles as job circumstances changed and needed to drive more miles... worked out how much I've paid totalling £2,300!!! Rang to cancel and for a refund of the 6 months cover I haven't used and Tesco claim I've paid for my 6000 miles policy and as gone over I'm not due any refund. So in total I've paid £2,300 for 6 months car insurance!!!! Absolute scam. Do NOT get Tesco Box Insurance.

LucieLevel 1

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Trouble-free with Tesco

Started a new policy with Tesco in May 18. Brilliant price, I had just acquired my 1 years no claim and the price they offered was half what I was paying previously and 1/4 cheaper than all the other providers. ...

Started a new policy with Tesco in May 18. Brilliant price, I had just acquired my 1 years no claim and the price they offered was half what I was paying previously and 1/4 cheaper than all the other providers.
8 hours into my new policy.... I crashed... All my fault, I was terrified of calling them, I could only imagine what they would be thinking..... 8 HOURS!!!
I couldn't have been more wrong!!! They were amazing, cannot even begin to explain how fabulous they were! Their first question was, are you OK?! I profusely apologised for the whole situation and was told to not give it a second thought, that was what they were there for. My car had minimal damage but they insisted on it being repaired straight away and had me a courtesy car out that same day (my neighbour who I crashed into had insisted on dealing with his own insurance company as he wanted main dealer repair had a 2 week wait before his courtesy car came). They processed the claim so quickly and 2 days later they rang to check again that me and my children were OK following on from the incident. Even when my car was being repaired and I couldn't afford to pay the garage the excess (monthly wage), Tesco rang them and arranged that they would 'take their time' with the repair to give me extra time to get the money together. I had the courtesy car for 3 weeks!
My renewal is up in 3 months and I can't wait to renew again with Tesco.

RCLEARY57Level 1

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AVOID!

Did not alert me at all that a claim was made against my vehicle, causing me a lot of difficulty in renewing my insurance and finding out I would have to pay hundreds of pounds more than originally planned. When complaining about this, I was told that...

Did not alert me at all that a claim was made against my vehicle, causing me a lot of difficulty in renewing my insurance and finding out I would have to pay hundreds of pounds more than originally planned. When complaining about this, I was told that "in an ideal world we would've, but we didn't" ABSOLUTELY FUMING!!!!

J PLevel 1

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Insurance premium

Its quite expensive for young drivers, as in young people dont have enough money to save for future because we pay the insurance premium and is really expensive.

Niraj keraiLevel 1

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