Disgusting service

They talk very rude and when the are asked to pass the call to the manager they lie and say they do not have a manager. An absolute joke and rubbish company. Will take them in court.

Reviewed on 16th February 2021

Jay

Cheap Hucksters

Quoted renewal to me at £361.92. Via Compare the Market I got it from them for £192.76! Then tried to threaten me that I need to place the renewal via them otherwise they wouldn't pass 'their' NCD to themselves! This year I'm going elsewhere - it will ... Read more

Quoted renewal to me at £361.92. Via Compare the Market I got it from them for £192.76! Then tried to threaten me that I need to place the renewal via them otherwise they wouldn't pass 'their' NCD to themselves! This year I'm going elsewhere - it will cost a few quid more with Hastings, but fancy making a claim with such a bunch of shysters as Tesco - no way!

Reviewed on 15th February 2021

Martin

Robbing b***ards

Absolute robbing b***ards they are!! I have been with them for 4 years now, first 3 years were okay, except my policy kept going up for no reason, and they refused to give me one. This year, I went over my miles(I always have done and this has never... Read more

Absolute robbing b***ards they are!! I have been with them for 4 years now, first 3 years were okay, except my policy kept going up for no reason, and they refused to give me one. This year, I went over my miles(I always have done and this has never been an issue before), they then started charging me per mile i drive, I live up north and tend to drive down south a lot, WHO THE HELL CAN AFFORD THAT?!!! Last month, I topped up my miles by 500, 2 weeks later they are threatening to cancel my policy unless I pay them £200, because they said I am -2000 miles. We have been in lockdown, how the hell could I have driven 2000 miles in two weeks, IN A LOCKDOWN?!!! Not a chance, I even added up my miles to prove it, and I hadn't driven that all.They told me to send them a picture of my miles clock, so they can compare, no doubt they'll tell me I'm wrong when they eventually get back to me. Even though I have worked it out myself. And to top it all off, at the start of them saying I'd have to start paying for my miles like this, I asked if I could cancel my policy, they said it would cost me £330, so either way, they have screwed me over financially.

Also, this year, somebody hit my car, so I claimed on their insurance(not mine), my car was written off through no fault of my own, when I got a new car, they still had the cheek to charge me a change of car fee, even though I explained the situation.

Absolute joke they are, they have seriously screwed me over financially this year, and as soon as my policies over I'm out, disgrace they are. Please don't even think about going with them!!

Reviewed on 2nd January 2021

Emily

Pathetic

I totally agree with all the negative reviews and its pretty clear that all the positive reviews are written by staff covering their backs , not genuine customers for sure . I was wondering why the underwriters ( or in this case undertakers ) allow... Read more

I totally agree with all the negative reviews and its pretty clear that all the positive reviews are written by staff covering their backs , not genuine customers for sure . I was wondering why the underwriters ( or in this case undertakers ) allow such an inept setup to operate in their name, but then as stated, they have , " thousands and thousands of customers . " No doubt blindly thinking they are in good hands.
Happy New year everyone.

Reviewed on 31st December 2020

Very unhappy chappie

DANGEROUS AND BROKEN COMPANY

They asked for proof of no claims discount, so I sent proof, they then sent me an email with three different none specific options ! I sent another form of proof of my discount and phoned them to see if it was acceptable, this was in lockdown period... Read more

They asked for proof of no claims discount, so I sent proof, they then sent me an email with three different none specific options ! I sent another form of proof of my discount and phoned them to see if it was acceptable, this was in lockdown period and they didn't pick up. I received an email off them saying my cover was cancelled, but I never read that email on the day, so I was driving around for 24 hrs. without cover. I phoned and spoke to a lady team leader, I asked her why they never phoned me to talk about the problem, her reply was, "We have thousands and thousands of customer, far too many to phone. " I asked he to look into the problem and she said she would and phone me in four days time, she never did.
As you can see they are pathetic . My advice is, DO NOT USE

Reviewed on 30th December 2020

W. Knight

Straightforward, quick experience

Had an accident where someone hopped a red light and crashed into the back of my car. Explained the situation to the helpful and friendly Geordie lady down the phone, who was thorough in her details and made sure she had everything down. Later that... Read more

Had an accident where someone hopped a red light and crashed into the back of my car. Explained the situation to the helpful and friendly Geordie lady down the phone, who was thorough in her details and made sure she had everything down. Later that day I already had a hire car and my car was picked up the following day, repaired by the body shop and returned within the week. Got a text a couple of weeks later saying the claim was all sorted and closed. The person had admitted fault so there was no contest, but still a pleasant and easy experience.

Reviewed on 5th December 2020

Pete Saddington

Cheapest but poor service

My car insurance was cheapest compared to other providers HOWEVER after the first year renewal price DOUBLED for no reason (no claims or changes). BEWARE and make sure you cancel before it expires and find another company to insurance. Customer... Read more

My car insurance was cheapest compared to other providers HOWEVER after the first year renewal price DOUBLED for no reason (no claims or changes). BEWARE and make sure you cancel before it expires and find another company to insurance. Customer service was disgusting, they cancelled my insurance because they lost all the correct documentation I sent to them twice, citing I never sent them. This could had been resolved and I tried contacting them several times but said they couldn’t access my details on each occasion and “someone”would phone me back. They didn’t. Then cancelled insurance due to lack of documentation proof. This is the worst company I ve ever had to deal with but the quote was the cheapest. Had I known what I know now I wouldn’t have used them. It’s better to pay an extra £100 with another company than the distress of dealing with them.

Reviewed on 25th November 2020

Annaid

Don't touch them dangerous

Don't touch them hard to leave and still try to take you're hard earned cash and thretan you with ccj they are con merchants

Reviewed on 8th November 2020

bond007

Great customer services competitive price

I have been a Tesco car insurance customer for the last 5 years, call centre is open 7 days a week, on my renewal I always shop around but always get a cheaper quote with Tesco again and they happily price match their online price, can’t fault them, h... Read more

I have been a Tesco car insurance customer for the last 5 years, call centre is open 7 days a week, on my renewal I always shop around but always get a cheaper quote with Tesco again and they happily price match their online price, can’t fault them, had one accident another driver drove into the back of my car, was given a courtesy car while my car was in for repair, solicitor recommended by tesco were great, Will highly recommend

Reviewed on 19th September 2020

Khan

Great

So far so good. Had a claim - very easy to deal with

Reviewed on 10th September 2020

Richard Johnson

Very good insurance company for young drivers

over the past 3 years i had insurance with them. one accident which was dealt with very quickly with no issues.

Reviewed on 10th September 2020

MBFFC99

Mockery

Tesco bank started off OK, but since I've been with them my policy has done nothing but go up even though I have no claims each year and they keep giving different excuses why this is so, I've never had an insurance company for my policy like it and... Read more

Tesco bank started off OK, but since I've been with them my policy has done nothing but go up even though I have no claims each year and they keep giving different excuses why this is so, I've never had an insurance company for my policy like it and their staff do not care that I have said its enough and that I'm leaving in December, do not recommend at all!

Reviewed on 2nd September 2020

Karolyne

poor communication and threatening letters

I had insurance for my car with tesco for a year. The following year the price went up and I found a better deal with someone else. I thought it would change without me telling tesco, and when they asked for money I ignored them. I got letters and... Read more

I had insurance for my car with tesco for a year. The following year the price went up and I found a better deal with someone else. I thought it would change without me telling tesco, and when they asked for money I ignored them. I got letters and I rang them and we agreed that I had gone with someone else. Then I got a letter threatening debt collecting and saying I would not get credit anywhere. I rang them and explained and a very nice man took me though cancelling on line. I had to upload the contract with the other company. He said that would be the end of it. But another threatening letter came saying I had to pay for the weeks up till now with threat of debt collection. I really don't know why they behave like this. and it's hard for an older person like me when the demands mount up

Reviewed on 26th August 2020

Pat Hughes

Great service

Spoke to Kim about my sons insurance needs and she went above and beyond with the help provided would definitely recommend

Reviewed on 20th August 2020

Debbie barton

DO NOT USE THEM

Tesco car insurance tried to take my money for renewal without telling me I did not want to renew as they were two exspensive tried to tell them that I had already renewed with another company but they cept saying you need insurance on youre car so... Read more

Tesco car insurance tried to take my money for renewal without telling me I did not want to renew as they were two exspensive tried to tell them that I had already renewed with another company but they cept saying you need insurance on youre car so they weren't listening very difficult to cancel

Reviewed on 11th August 2020

bond007

Do not purchase insurance

Started my insurance 20th August 2019, due for renewal a year later. Upon a reminder I did a comparison for the cheapest and Tesco wanted an extra £150. Unfortunately my car can was hit by an amazon delivery driver classing it as a category N wrote ... Read more

Started my insurance 20th August 2019, due for renewal a year later. Upon a reminder I did a comparison for the cheapest and Tesco wanted an extra £150. Unfortunately my car can was hit by an amazon delivery driver classing it as a category N wrote off. I rang up to inform them, like you should however I explained I needed to change my car insurance over to a different car, to which the charge was excessive. So I explained that my car was up for renewal and I didn’t wish to renew (keep in kind that I was still the legal owner of this car at this point, and deciding wether to fix the car or scrap it!) so by informing them that I did not wish to renew, and with there being less than 3 weeks left on my insurance, they cancelled the policy, took the money from my bank for the remaining amount (standard monthly premium) and cancelled my years no claims! When disputing this with them, they’ve said there is nothing they can do because the policy has been cancelled. Absolutely disgusting. Avoid at all costs, pay the extra for another insurance provider.

Reviewed on 7th August 2020

Jem

Appalling customer service

I got told by an agent on the phone that I didn’t need to pay any more payments until September due to my renewal. So I didn’t put the money aside that month for the payment as it wasn’t expected off me. I got this confirmed by a separate agent on an o... Read more

I got told by an agent on the phone that I didn’t need to pay any more payments until September due to my renewal. So I didn’t put the money aside that month for the payment as it wasn’t expected off me. I got this confirmed by a separate agent on an online web chat who also said I didn’t have to pay so I thought ‘great’ because how can two people mess up right ? So it’s got to the end of this month and guess what I’ve been charged when I was told by numerous agents I wouldn’t need to, so now I am in overdraft with my bank and won’t have enough money to pay all my bills this month. It’s very saddening and Tesco told me there is nothing they can do! I’m sorry but there is always something. I also got informed I was speeding a month ago doing an apparent 60mph in a 30mph which I instantly went wide eyed about as I don’t speed. Turns out my gps had skipped and located itself elsewhere as I was on the dual carriageway at the time doing the speed limit. So I wouldn’t recommend the black box either. Whatever you do, stay clear.

Reviewed on 30th July 2020

Abbie

Good value

Car and home insurance have both been well priced

Reviewed on 26th July 2020

Kate Sutton

Keeping it simple

I used to spend hours checking out car insurance when mine was due for renewal every year. That was until I switched to Tesco Bank Car Insurance. My premium has hardly changed over the last 4 years and I still receive the same benefits. The customer... Read more

I used to spend hours checking out car insurance when mine was due for renewal every year. That was until I switched to Tesco Bank Car Insurance. My premium has hardly changed over the last 4 years and I still receive the same benefits. The customer service is top notch and any changes can be made online, therefore not costing the usual admin fees. All in all, a great service.

Reviewed on 10th July 2020

Corinne Fisher

Well done!

I recently had a claim for no fault of mine, and the advisors were brilliant, from start to finish. They guided me right through the process, keeping me updated via a text message and making sure everything was in order. I would highly recommend it.

Reviewed on 2nd July 2020

Nilanj