Tesco Bank Car Insurance Reviews

Cheapest but poor service

My car insurance was cheapest compared to other providers HOWEVER after the first year renewal price DOUBLED for no reason (no claims or changes). BEWARE and make sure you cancel before it expires and find another company to insurance. Customer...

My car insurance was cheapest compared to other providers HOWEVER after the first year renewal price DOUBLED for no reason (no claims or changes). BEWARE and make sure you cancel before it expires and find another company to insurance. Customer service was disgusting, they cancelled my insurance because they lost all the correct documentation I sent to them twice, citing I never sent them. This could had been resolved and I tried contacting them several times but said they couldn’t access my details on each occasion and “someone”would phone me back. They didn’t. Then cancelled insurance due to lack of documentation proof. This is the worst company I ve ever had to deal with but the quote was the cheapest. Had I known what I know now I wouldn’t have used them. It’s better to pay an extra £100 with another company than the distress of dealing with them.

Annaid

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Don't touch them dangerous

Don't touch them hard to leave and still try to take you're hard earned cash and thretan you with ccj they are con merchants

bond007

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Great customer services competitive price

I have been a Tesco car insurance customer for the last 5 years, call centre is open 7 days a week, on my renewal I always shop around but always get a cheaper quote with Tesco again and they happily price match their online price, can’t fault them, h...

I have been a Tesco car insurance customer for the last 5 years, call centre is open 7 days a week, on my renewal I always shop around but always get a cheaper quote with Tesco again and they happily price match their online price, can’t fault them, had one accident another driver drove into the back of my car, was given a courtesy car while my car was in for repair, solicitor recommended by tesco were great, Will highly recommend

Khan

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Great

So far so good. Had a claim - very easy to deal with

Richard Johnson

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Very good insurance company for young drivers

over the past 3 years i had insurance with them. one accident which was dealt with very quickly with no issues.

MBFFC99

(1)

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Mockery

Tesco bank started off OK, but since I've been with them my policy has done nothing but go up even though I have no claims each year and they keep giving different excuses why this is so, I've never had an insurance company for my policy like it and...

Tesco bank started off OK, but since I've been with them my policy has done nothing but go up even though I have no claims each year and they keep giving different excuses why this is so, I've never had an insurance company for my policy like it and their staff do not care that I have said its enough and that I'm leaving in December, do not recommend at all!

Karolyne

(1)

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poor communication and threatening letters

I had insurance for my car with tesco for a year. The following year the price went up and I found a better deal with someone else. I thought it would change without me telling tesco, and when they asked for money I ignored them. I got letters and...

I had insurance for my car with tesco for a year. The following year the price went up and I found a better deal with someone else. I thought it would change without me telling tesco, and when they asked for money I ignored them. I got letters and I rang them and we agreed that I had gone with someone else. Then I got a letter threatening debt collecting and saying I would not get credit anywhere. I rang them and explained and a very nice man took me though cancelling on line. I had to upload the contract with the other company. He said that would be the end of it. But another threatening letter came saying I had to pay for the weeks up till now with threat of debt collection. I really don't know why they behave like this. and it's hard for an older person like me when the demands mount up

Pat Hughes

(3)

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Great service

Spoke to Kim about my sons insurance needs and she went above and beyond with the help provided would definitely recommend

Debbie barton

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DO NOT USE THEM

Tesco car insurance tried to take my money for renewal without telling me I did not want to renew as they were two exspensive tried to tell them that I had already renewed with another company but they cept saying you need insurance on youre car so...

Tesco car insurance tried to take my money for renewal without telling me I did not want to renew as they were two exspensive tried to tell them that I had already renewed with another company but they cept saying you need insurance on youre car so they weren't listening very difficult to cancel

bond007

(0)

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Do not purchase insurance

Started my insurance 20th August 2019, due for renewal a year later. Upon a reminder I did a comparison for the cheapest and Tesco wanted an extra £150. Unfortunately my car can was hit by an amazon delivery driver classing it as a category N wrote ...

Started my insurance 20th August 2019, due for renewal a year later. Upon a reminder I did a comparison for the cheapest and Tesco wanted an extra £150. Unfortunately my car can was hit by an amazon delivery driver classing it as a category N wrote off. I rang up to inform them, like you should however I explained I needed to change my car insurance over to a different car, to which the charge was excessive. So I explained that my car was up for renewal and I didn’t wish to renew (keep in kind that I was still the legal owner of this car at this point, and deciding wether to fix the car or scrap it!) so by informing them that I did not wish to renew, and with there being less than 3 weeks left on my insurance, they cancelled the policy, took the money from my bank for the remaining amount (standard monthly premium) and cancelled my years no claims! When disputing this with them, they’ve said there is nothing they can do because the policy has been cancelled. Absolutely disgusting. Avoid at all costs, pay the extra for another insurance provider.

Jem

(5)

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Appalling customer service

I got told by an agent on the phone that I didn’t need to pay any more payments until September due to my renewal. So I didn’t put the money aside that month for the payment as it wasn’t expected off me. I got this confirmed by a separate agent on an o...

I got told by an agent on the phone that I didn’t need to pay any more payments until September due to my renewal. So I didn’t put the money aside that month for the payment as it wasn’t expected off me. I got this confirmed by a separate agent on an online web chat who also said I didn’t have to pay so I thought ‘great’ because how can two people mess up right ? So it’s got to the end of this month and guess what I’ve been charged when I was told by numerous agents I wouldn’t need to, so now I am in overdraft with my bank and won’t have enough money to pay all my bills this month. It’s very saddening and Tesco told me there is nothing they can do! I’m sorry but there is always something. I also got informed I was speeding a month ago doing an apparent 60mph in a 30mph which I instantly went wide eyed about as I don’t speed. Turns out my gps had skipped and located itself elsewhere as I was on the dual carriageway at the time doing the speed limit. So I wouldn’t recommend the black box either. Whatever you do, stay clear.

Abbie

(1)

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Good value

Car and home insurance have both been well priced

Kate Sutton

(0)

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Keeping it simple

I used to spend hours checking out car insurance when mine was due for renewal every year. That was until I switched to Tesco Bank Car Insurance. My premium has hardly changed over the last 4 years and I still receive the same benefits. The customer...

I used to spend hours checking out car insurance when mine was due for renewal every year. That was until I switched to Tesco Bank Car Insurance. My premium has hardly changed over the last 4 years and I still receive the same benefits. The customer service is top notch and any changes can be made online, therefore not costing the usual admin fees. All in all, a great service.

Corinne Fisher

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Well done!

I recently had a claim for no fault of mine, and the advisors were brilliant, from start to finish. They guided me right through the process, keeping me updated via a text message and making sure everything was in order. I would highly recommend it.

Nilanj

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Worst service. Do not use

Absolutely awful service from start to finish. Tried to make me claim twice and pay 2 excesses after the boot lock was damaged due to glass after someone smashed my back windscreen. Couldn't get through on the phone on a Sunday as they are closed and...

Absolutely awful service from start to finish. Tried to make me claim twice and pay 2 excesses after the boot lock was damaged due to glass after someone smashed my back windscreen. Couldn't get through on the phone on a Sunday as they are closed and then no one calls you back. Two advisors were very apologetic and friendly but the 3rd was absolutely useless, uninterested and a waste of time. Will not be renewing with them and won't be renewing my house and pet insurance and mobile contract with them either.

Lucy

(4)

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They put you in false claim without letting you know

Very very bad experience They paid false claim on behalf of you without letting you know.even if you provide all evidence all claim staff are sleeping and drunk on work STAY AWAY

Waqar Mughal

(2)

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Affordable and relevant

Tesco car insurance meets the needs of customers and offers affordable and relevant quotes. Easy to use website and renewal. Excellent!

Claire

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Great product, good value

I have had tesco car insurance for 3 years now and every year they provide with a reason to stay with them as a customer. Mainly the cost is brilliant compared to others and they offer fab customer service.

Rachelctg

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Good insurance company

Tesco car insurance are costomer freindly

surajmba09@gmail.com

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Renewed car insurance without telling me. DO NOT USE!!

Tescobank have auto renwed my car insurance without even telling me in advance. I arranged other insurance as I do every year. They have taken over £400 from my account which takes me over my credit limit and I will now incur bank charges. I see many ...

Tescobank have auto renwed my car insurance without even telling me in advance. I arranged other insurance as I do every year. They have taken over £400 from my account which takes me over my credit limit and I will now incur bank charges. I see many others have experienced this, DISGUSTING!

Ken Wilkinson

(2)

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