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Tesco Bank: Car insurance reviews

Name: Car insurance
Rating: 2.64 (526 reviews)

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2.48

Based on 526 reviews, last reviewed 5th Nov 2025

400% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

30%

11%

53%

Latest highest rating:

4

Very straight forward and good value for money Very straight forward and good value for money Reviewed on: 5th September 2025

Latest lowest rating:

1

Very poor customer and complaint service There's a reason it's cheap insurance. Which is fine if you don't have to claim. They use a network of repairers that don't know what they are doing. ... Read more Reviewed on: 5th November 2025

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About this product

Tesco car insurance has three levels of cover: Bronze, Silver and Gold.

If you buy a Tesco car insurance policy, you’ll have access to the accident helpline, seven days a week. If you’re a Clubcard holder, you’ll be able to get a discount on your premiums. If you have any queries about your policy, you can call the UK-based team.

Tesco car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Tesco before, you can also leave a review and share your experience.

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Tesco Bank Car insurance reviews (526)

Very poor customer and complaint service

There's a reason it's cheap insurance. Which is fine if you don't have to claim. They use a network of repairers that don't know what they are doing. Blaming everyone else! No response to emails. It took over 3 months to get my car repaired. They use the"rapid repair network" ironically. Tesco complaints dept said my complaint wasn't up here, it was other people??? Reviewed on: 5th November 2025

They don't pay, even if zhey admit their liability

I don't know if any of my connections had any experience with #TescoInsuranceandMoneyServices , but I had one of the worst ever possible experience. After having an accident with one of their insurers, they advised him not to accept his liability. After 2 years, after my insurer providing photo evidence to justify the liability, they admited their liability but they disagree with the cost of the hire car. Another 2 years have passed and we are waiting for the court in February. Meanwhile my insurance premium increased, few of my policy have been cancelled, I lost few thousands and days of my life. Reviewed on: 1st November 2025

Very straight forward and good value for money

Very straight forward and good value for money Reviewed on: 5th September 2025

Great price a little improvement needed on some of t...

Great price a little improvement needed on some of the customer service Reviewed on: 5th September 2025

no mobile app apart from that experience very...

no mobile app apart from that experience very good Reviewed on: 5th September 2025

Value for money

Researched on comparison sites and all came in at over £1000. Tesco renewal Reviewed on: 5th September 2025

Tesco Bank

Very competitive, we have both car and home insurance and always found them to be good. Reviewed on: 5th September 2025

Great price and smooth switching.

Great price and smooth switching. I didn’t give them a five star because the breakdown cover they bundled with my insurance was a bit rubbish Reviewed on: 5th September 2025

Happy to renew

This was a renewal, they were happy to negotiate quickly went through some minor detail changes and offered more for less than last years costs Reviewed on: 5th September 2025

Positive experience

My experience has been positive so far. I am a new customer so I don't really have a lot to go on with. They have been very responsive to me Reviewed on: 5th September 2025

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