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Tesco Bank: Car insurance reviews

Name: Car insurance
Rating: 2.77 (535 reviews)

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2.77

Based on 535 reviews, last reviewed 16th Jul 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

30%

11%

53%

Latest highest rating:

5

They are decent on the phone - quick response and ac... They are decent on the phone - quick response and action Reviewed on: 16th July 2026

Latest lowest rating:

1

Very disappointing claims experience with Tesco Insu... Very disappointing claims experience with Tesco Insurance I am extremely disappointed with the way Tesco Insurance has handled my non-fault accident c... Read more Reviewed on: 10th July 2026

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About this product

Tesco car insurance has three levels of cover: Bronze, Silver and Gold.

If you buy a Tesco car insurance policy, you’ll have access to the accident helpline, seven days a week. If you’re a Clubcard holder, you’ll be able to get a discount on your premiums. If you have any queries about your policy, you can call the UK-based team.

Tesco car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Tesco before, you can also leave a review and share your experience.

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Tesco Bank Car insurance reviews (535)

They are decent on the phone - quick response and ac...

They are decent on the phone - quick response and action Reviewed on: 16th July 2026

Very disappointing claims experience with Tesco Insu...

Very disappointing claims experience with Tesco Insurance I am extremely disappointed with the way Tesco Insurance has handled my non-fault accident claim. I was involved in a road traffic accident where another driver hit my vehicle. The other driver accepted responsibility at the scene and provided me with their insurance details. I immediately took photographs and videos, contacted the police and informed Tesco that CCTV cameras were available which could verify exactly what happened. I provided Tesco with all the information they requested. Despite this, my claim has been stressful and frustrating from the beginning. Tesco declared my car a total loss and valued it at £1,510, but only offered me around £760 because my excess is being withheld until recovery from the third-party insurer. This has left me without enough money to replace my vehicle and without any transport for over two months. Communication throughout my claim has been poor. I repeatedly had to chase for updates and felt I was left to deal with everything myself instead of receiving the support I expected from my insurer. I also informed Tesco that CCTV evidence was available, but I was never kept informed about whether they had taken steps to obtain it. This was a non-fault accident, yet I have experienced delays, uncertainty and unnecessary stress while waiting for my claim to progress. Instead of feeling supported by my insurer, I have been left without a car and without clear answers. I expected Tesco Insurance to protect its customers when they are involved in an accident that was not their fault. Unfortunately, my experience has been the opposite. Based on my experience, I cannot recommend Tesco Insurance. Reviewed on: 10th July 2026

Tesco car insurance took over a year to clear an acc...

Tesco car insurance took over a year to clear an accident that I was never involved in , even the police conformed this but tesco decided to keep it on my file and provide me with wrong information and when I've complained the response has been that customer services have dealt with the complain and for failure on the claims team , they will now contact me , ridiculous excuse just keep.on giving me excuses to avoid responsibility Reviewed on: 18th June 2026

Cheap and cheerful

They sorted my claim promptly and without fuss; 15% discount with Clubcard makes it even better value for money Reviewed on: 12th June 2026

Car Insurance was the best for me.

When getting car insurance Tesco were able to give me the cover I wanted at the best price. It was easy to complete the forms on line and the cover was arranged for the date I requested. Reviewed on: 17th April 2026

Car was in accident Tesco took car away repaired cru...

Car was in accident Tesco took car away repaired crumple zone they said its not part of the car structure. I asked for full report and costs they sent this but blacked out all the prices as they use FMG for repairs getting them done on the cheap. On the report it said car roadworthy NO but they still drove it off to take it to repair centre. Car has market value of £7000 the repairs came to £3558 would not write the car off as their engineer said car was worth over £10000 oh and they have marked car as cat s write off. Stay clear of Tesco car insurance as they dont know what they are doing and like to hide information. Reviewed on: 15th April 2026

Tesco car insurance (3590928N)

3590928N. Absolutely shocking experience with Tesco Insurance. My claim has been handled terribly from the beginning with constant delays, poor communication and zero accountability. I’ve had to chase things repeatedly and every time I speak to someone I get a different answer. The way this has been handled by people involved in my claim, including Nico Signorelli, has been extremely disappointing. Instead of properly investigating and resolving the issue, it feels like they are more interested in avoiding responsibility and dragging the process out. For a company as big as Tesco you would expect a professional and fair claims process, especially when customers are paying their premiums expecting support when something goes wrong. Instead the experience has been stressful, frustrating and completely unacceptable. I would strongly advise people to think carefully before taking insurance with Tesco if this is the level of service they provide when you actually need them. Reviewed on: 9th March 2026

I have been a policyholder for over 25 years and hav...

I have been a policyholder for over 25 years and have never been requested to provide a photograph of my driver's license, vehicle logbook, or proof of vehicle purchase. These requests are unprecedented in my experience. I declined to provide proof of purchase, which resulted in the cancellation of my insurance policy. I advise caution, as these requests may be considered an invasion of privacy. Reviewed on: 6th January 2026

Complete and utter joke - do not insure your car wit...

Complete and utter joke - do not insure your car with them. Had a brick through the back windscreen last night. I tell them and they say my car is a compete write off - got quotes from local car glass companies - £234 to replace the rear windscreen - playing for it myself. Insure with LV Liverpool Victoria - don’t even bother with Tesco Reviewed on: 23rd November 2025

Very poor customer and complaint service

There's a reason it's cheap insurance. Which is fine if you don't have to claim. They use a network of repairers that don't know what they are doing. Blaming everyone else! No response to emails. It took over 3 months to get my car repaired. They use the"rapid repair network" ironically. Tesco complaints dept said my complaint wasn't up here, it was other people??? Reviewed on: 5th November 2025

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