Privilege : Car Insurance reviews

Based on 64 reviews, last reviewed 24th Mar 2023
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
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Latest highest rating:


Excellent service You never really know how good an insurance company is until you need to use them. Privilege we’re fantastic quick with the courtesy car, quick fantas... Read more Reviewed on: 11th October 2022

Latest lowest rating:


AVOID AVOID AVOID AT ALL COST Very rude staff, Some staff talk minimal English, No help whatsoever, takes months to process a claim. I would rather walk everywhere than set up a in... Read more Reviewed on: 24th March 2023

About the Car Insurance

At Smart Money People, we collect Privilege car insurance reviews to give you some insight into what you can expect as a Privilege policyholder. Privilege has been providing insurance since 1994, with policies available for both car and home. With personal accident cover and up to 90 days foreign driving included in the standard comprehensive policy and a ‘Comprehensive Plus’ policy available for a higher level of cover, Privilege offers car insurance policies to suit most. Find out how Privilege customers rate their policies by checking out our reviews. Perhaps you’re most interested in some additional extras on your policy, preferring a higher level of reassurance from a car insurance policy? Or you may simply be searching for the cheapest deal on the market. Whatever your needs, you want the confidence of being insured with a reputable provider that has a good customer service track record. Read our Privilege car insurance reviews to learn more about this provider. Have you had a car insurance policy with Privilege? Share your honest experience with our Smart Money People community so we can help people like you make better decisions. Was the sign-up process simple, or did it take longer than anticipated? Was the price of your premium suitable for the level of cover you received? Why did you choose to be insured with Privilege, and would you renew your policy or recommend it to friends and family? Write a Privilege car insurance review today.

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Privilege Car Insurance reviews (64)


Very rude staff, Some staff talk minimal English, No help whatsoever, takes months to process a claim. I would rather walk everywhere than set up a insurance with Privledge. Reviewed on: 24th March 2023

Very poor service

It's been 6 weeks since I submitted a claim with Privilege and they have done absolutely nothing about it. Every week when I call them, it's the same old story. We are busy, call back next week and we'll have an answer for you. But come th next week, I just get the same excuses again. I submitted all the photos, information and quote immediately after I made the claim. There is absolutely no reason why it should take so long to look at it. They are very quick to take your money, but when it comes to paying out a claim they take their sweet time. This is the first time that I had my car insured with Privilege and also the first claim I've ever made, but I will definitely never get car insurance from them again. I have complained several times now and every time I was promised that someone would call me back, but I never hear from them. Reviewed on: 22nd February 2023

Do not use

Logged that my car had its catalytic converter stolen so claim could start. Police investigating & obtained a crime reference number & claim reference number from privilege. Asked to get the car delivered to Cheltenham as the recovery company wanted the car out of their compound in Bristol. Car delivery to Cheltenham. Informed by privilege my car would be fixed in 7 days- a complete lie. No curtesy car. Received a text message informing me a garage in Gloucester was fixing my car. I hit the roof as I didn’t know where & what was happening to my car. Called privilege to seek clarify, 45 minutes on the phone waiting to be then informed very rudely they can’t help me as their system is down. I asked them to take down my information & call me, they rudely refused. Now they are delaying everything & refusing to offer me a curtesy car. Read the reviews for Direct line, churchill & privilege ( all owed by uk insurance) you can then draw your own conclusion. From my own experience I have had the worst experience ever & will NOT recommend to anyone. Filled complaints but they take no notice. The ombudsman will have to sort this out for me. Reviewed on: 27th January 2023

Give up driving altogether, before signing up to Privilege Insurance

Trustpilot reviews Trustpilot Thanks for your review! You reviewed Privilege Add photo Truth Speaker 11 reviews GB Rated 1 out of 5 stars Absolutely the worst company I've ever… Absolutely the worst company I've ever dealt with in any field, let alone insurance. 16 months after an accident where I was hid by a drunk driver, who literally ran fir the hills abandoning her car and blocking the road completely for 3 hours. The police said there was no way it was my fault, and ii had an independent witness who stated she was staggering, smelled of spirits and accepted full liability, and that markings on the road showed that she had lost control, veered up and bank before rebounding across the road and Headon hitting the rear quarter of my car so hard her airbag deployed. There is no way I could have hit the front of here car with the side of mine, but privilege recorded it as my fault, took over a year to contact the police and 16 months down the line are now trying to claim that they can't get hold of the witness and the police have no record of the accident, despite the witness assuring me that he has spoken with them, and my having provided photographs, video, witness contact details, and the incident report together with the police officers names and numbers. Never, ever use this company. I will regret it for the rest of my life. The only way forward for me is the ombudsman, the media, and the BBC who I am already speaking to. Reviewed on: 9th January 2023

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