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Privilege Car Insurance Reviews

Ratings based on 23 reviews Last review 1 month ago

Privilege car insurance reviews on Smart Money People come from drivers like you! You can read these honest Privilege car insurnance reviews to help you decide which car insurance provider is right for you...and your car! For example, read through our...

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Privilege car insurance reviews on Smart Money People come from drivers like you! You can read these honest Privilege car insurnance reviews to help you decide which car insurance provider is right for you...and your car! For example, read through our review to find out how good the claims process. And remember, if you've used Privilege before, you too can write a short Privilege car insurance review here to help other drivers. Smart Money People is the UK's leading financial services review site. Together, we can help us to increase trust and transparency in financial services.

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Your Car Insurance Reviews (23)

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17th December 2018

Absolute Thieves....AVOID AVOID AVOID !!!

Absolute Thieves...

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Absolute Thieves !!!

We Made a claim in November in regards to a road accident and everything was going great for about a week. 6 weeks later in between lots of mucks ups eventually in December we were just about to receive our pay out for the claim when we receive a call from Privilege stating 3 of their own customer service and claims advisors had read their own policy wording wrong in regards to our claimand we had indeed been misinformed about our claim and they would no longer be paying the claim!!! We have had so many problems, spoken to so many different advisors none from the UK may i add and none of them know their jobs properly obviously. This company need struck off for false misinterpretations and advising customers wrongly. We purchased our new vehicle on Privileges advise that they would pay the claim so we are now thousands of pounds out of pocket because if the incompetent imbeciles. Avoid like the plague unless you want to pay insurance for no reason and not be paid out, its little wonder people hate insurance companies when you have companies like this treating their customers like this. Again everyone AVOID AVOID AVOID, they are an absolute joke and we will see how they like every bad review and bad publicity i can put there way as well as the financial Ombudsman !!!

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29th November 2018

Absolute lack of customer care

Cancelled my policy leaving me without insurance for a full week.....essentially leaving me driving illegally. Made no effort to help me fix the issue before cancelling. Requoted an astrological amount 350quid more than Id paid in full only 2 months...

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Cancelled my policy leaving me without insurance for a full week.....essentially leaving me driving illegally. Made no effort to help me fix the issue before cancelling. Requoted an astrological amount 350quid more than Id paid in full only 2 months prior. Such a stressful situation. No customer care at all.

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4th October 2018

Repairs

Having read some reports on the Privalge site, of how bad you are, and customer service is nil, well my experience is just the opposite, I have just spoken with a young man called Adam, who couldn’t have been more helpful, and felt I must say s...

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Having read some reports on the Privalge site, of how bad you are, and customer service is nil, well my experience is just the opposite, I have just spoken with a young man called Adam, who couldn’t have been more helpful, and felt I must say so
Many thanks Adam.
Margaret Vasey

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4th February 2017

Windscreen claim not settled in 2 months

Simple - windscreen chip - still not settled after 2 months,...

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Simple - windscreen chip - still not settled after 2 months,

I got the claim agreed with number got the work done but I can't get paid.

I've phoned 3 times, emailed 4 times, and written a snail mail letter and now I'm up to "the cheques in the post should be with you in 10 days".

I don't believe it - I've been put on hold for 12 mins, transferred lots of times - even when I've been given a phone number to call.

Of course its a premium rate number- its business model must be premium calls rather than motor insurance.

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14th October 2016

DO NOT BUY CAR INSURANCE FROM THIS COMPANY.

When i called to make a claim with Privilege they didnt call me back after me chasing for 2 days. They told me i would have to wait 2 weeks for an engineer to come and look at my vehicle!!!! When i was promised a call at 7am i called them at 9am, 10am...

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When i called to make a claim with Privilege they didnt call me back after me chasing for 2 days. They told me i would have to wait 2 weeks for an engineer to come and look at my vehicle!!!! When i was promised a call at 7am i called them at 9am, 10am and 4:30pm. But no one was able to help me as they on 'training'

Ive never received a level of service like this. I am shocked. DO NOT BUY CAR INSURANCE FROM THIS COMPANY. They are an absolute JOKE

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8th October 2016

good insurance but keeps going up!

i like this firm, they give me what i want at a price i am happy to pay, however it goes up year on year. i have been driving for 18 years, my partner for 21 years never had an accident, but in the last few years it seems to go up instead of down. so...

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i like this firm, they give me what i want at a price i am happy to pay, however it goes up year on year. i have been driving for 18 years, my partner for 21 years never had an accident, but in the last few years it seems to go up instead of down. so i probably will change next year :(