Write a review

Privilege : Car insurance reviews

Name: Car insurance
Rating: 2.57 (83 reviews)

View other Privilege products

2.22

Based on 83 reviews, last reviewed 1st Aug 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

28%

11%

54%

Latest highest rating:

5

Cheap Car Insurance! Great car insurance for a sensationally low price! Reviewed on: 15th October 2024

Latest lowest rating:

1

Poor customer service. Poor customer service. Obviously not UK based as agent didn’t know what an MOT was. Difficult to understand South African? accent. Promises to resolve... Read more Reviewed on: 1st August 2025

Read all reviews Write a review

About this product

Privilege car insurance is available with three cover options – third party, fire and theft, comprehensive and comprehensive plus.

If you’re under 26 and have passed your test, you could be eligible for a discount on your car insurance. If eligible, you’ll be invited to download the app or plug in a Privilege black box.

Privilege car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Privilege before, you can also leave a review and share your experience.

Review Privilege : Car insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

Privilege Car insurance reviews (83)

Customer Service has gone down hill

After previously being able to be put through to the privilege legal department, this communication access has now been removed. You now speak to operators all around the world, who do not know the UK driving laws, and struggle to relate to your issues. Privilege have been unable to track down the driver’s insurance who caused an accident ; which should have been a simple process. Reviewed on: 26th September 2023

Total joke of a company

Strongly advise anyone to avoid . Said car insurance was set up there end was told direct debit was sorted . To then find out I was driving round uninsured. Proof of my call was there and no apology told to wait Reviewed on: 24th August 2023

A Friendly Helpful and Professional Insurance Company

I had a claim for a car accident. Their response was swift, polite, and professional. The whole matter was sorted within 7 days, and I received a very decent valuation on my written off car which was paid within 10 days! They couldn't have been more helpful. Reviewed on: 24th August 2023

Always helpful. Always kind

I love that I can deal with humans on the phone. They are always helpful and kind. The insurance has all the extras that I require and they set a good price point too Reviewed on: 23rd August 2023

Best value for money

Efficient,polite, clear understanding,caring value for money and best of all multiple insurance Reviewed on: 23rd August 2023

Excellence

I find dealing with this company both easy and convenient. They tell you in a positive and professional manner and I feel what they are telling me is the best car insurance quote I can get. Reviewed on: 22nd August 2023

AVOID THIS COMPANY AT ALL COSTS !!!!!

AVOID THIS COMPANY AT ALL COSTS !!!!! £700 increase on my premium compared to last year, no claims, no accidents or motoring offences. Looking at comparison websites I am able to get a quote for £1000 (!!!!) less than what privilege has quoted me. I have been with this insurance company for a couple years and their customer service is abysmal. Tried using their messaging service on their website and have spent a total of 6 hours only to be told they can take £200 (still £800 more that comparison websites) off the renewal quote and weren't able to give me an explanation as to why my premium has increased so much. All round terrible customer service, an absolute waste of time and money. Reviewed on: 30th June 2023

Renewal quote high but did haggle

Wasn't impressed with renewal quote so did check out other insurers then let Privilege know the best deal price & asked if they would match it. They did but why didn't they give a lower, more reasonable quote in the first place! They almost lost out as I was very tempted to go elsewhere!! Reviewed on: 28th June 2023

CHEATER UNPROFESSIONAL ... WILL EAT YOUR MONEY WILL NEVER GIVE YOU ANY BENIFIT .. SCAM PEOPLE RUN FAR AWAY FROM THEM

CHEATER UNPROFESSIONAL ... WILL EAT YOUR MONEY WILL NEVER GIVE YOU ANY BENIFIT .. SCAM PEOPLE RUN FAR AWAY FROM THEM ! I WILL NEVER USE THEM AGAIN. SCAM - CHEATER - DONT USE THEM 100 % I can confirm how rubbish this company are! 5013537336 Calls centres are in India, very difficult to understand them. EVEN WAIT 1 HOUR TO CANCEL MY POLICY WITH TMEM. Heartless company. Full of lies!! And I am carless thanks to theft and I thought I didn’t need to worry. I WILL NEVER COME BACK TO THEM... I CAN SAY 100 % RUN VERY FAR AWAY FROM THEM, ONLY WILL EAT YOUR MONEY AND WILL GIVE YOU STRESS. I am now stressed that these people are useless! Left me stranded and not communicated when they said they would. I can not stress enough….DO NOT USE THEM!! Reviewed on: 5th June 2023

Don't choose Privilege

The Privilege hasn't paid my damage claim in over a year. They do not respond to e-mail. Since the car was old, Privilege engineers decided to collect the car and pay for it. They didn't pay off the car! Never again Privilege! Reviewed on: 28th April 2023

Do you have a different Privilege product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Car insurance
from Swiftcover 2.87 from 46 reviews
Cycle Insurance
from A+ Insurance 5.00 from 1 reviews
Car Insurance
from AIG 3.50 from 2 reviews

Want to see more from Privilege ?

Home Insurance
from Privilege 2.92 from 23 reviews
Breakdown Insurance
from Privilege 1.00 from 1 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub