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Privilege : Car Insurance reviews

Name: Car Insurance
Rating: 2.59 (82 reviews)

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2.21

Based on 82 reviews, last reviewed 15th Oct 2024

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

28%

11%

54%

Latest highest rating:

5

Cheap Car Insurance! Great car insurance for a sensationally low price! Reviewed on: 15th October 2024

Latest lowest rating:

1

They are con artists. DO NOT USE! They are con artists. Despite me giving all information they ask for the same thing again and again. Foreign HGV ran into me and 9 months later they h... Read more Reviewed on: 20th March 2024

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About this product

At Smart Money People, we collect Privilege car insurance reviews to give you some insight into what you can expect as a Privilege policyholder.

Privilege has been providing insurance since 1994, with policies available for both car and home. With personal accident cover and up to 90 days foreign driving included in the standard comprehensive policy and a ‘Comprehensive Plus’ policy available for a higher level of cover, Privilege offers car insurance policies to suit most. Find out how Privilege customers rate their policies by checking out our reviews.

Perhaps you’re most interested in some additional extras on your policy, preferring a higher level of reassurance from a car insurance policy? Or you may simply be searching for the cheapest deal on the market. Whatever your needs, you want the confidence of being insured with a reputable provider that has a good customer service track record. Read our Privilege car insurance reviews to learn more about this provider.

Have you had a car insurance policy with Privilege? Share your honest experience with our Smart Money People community so we can help people like you make better decisions. Was the sign-up process simple, or did it take longer than anticipated? Was the price of your premium suitable for the level of cover you received? Why did you choose to be insured with Privilege, and would you renew your policy or recommend it to friends and family? Write a Privilege car insurance review today.

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Privilege Car Insurance reviews (82)

Very poor service

It's been 6 weeks since I submitted a claim with Privilege and they have done absolutely nothing about it. Every week when I call them, it's the same old story. We are busy, call back next week and we'll have an answer for you. But come th next week, I just get the same excuses again. I submitted all the photos, information and quote immediately after I made the claim. There is absolutely no reason why it should take so long to look at it. They are very quick to take your money, but when it comes to paying out a claim they take their sweet time. This is the first time that I had my car insured with Privilege and also the first claim I've ever made, but I will definitely never get car insurance from them again. I have complained several times now and every time I was promised that someone would call me back, but I never hear from them. Reviewed on: 22nd February 2023

Do not use

Logged that my car had its catalytic converter stolen so claim could start. Police investigating & obtained a crime reference number & claim reference number from privilege. Asked to get the car delivered to Cheltenham as the recovery company wanted the car out of their compound in Bristol. Car delivery to Cheltenham. Informed by privilege my car would be fixed in 7 days- a complete lie. No curtesy car. Received a text message informing me a garage in Gloucester was fixing my car. I hit the roof as I didn’t know where & what was happening to my car. Called privilege to seek clarify, 45 minutes on the phone waiting to be then informed very rudely they can’t help me as their system is down. I asked them to take down my information & call me, they rudely refused. Now they are delaying everything & refusing to offer me a curtesy car. Read the reviews for Direct line, churchill & privilege ( all owed by uk insurance) you can then draw your own conclusion. From my own experience I have had the worst experience ever & will NOT recommend to anyone. Filled complaints but they take no notice. The ombudsman will have to sort this out for me. Reviewed on: 27th January 2023

Give up driving altogether, before signing up to Privilege Insurance

Trustpilot reviews Trustpilot Thanks for your review! You reviewed Privilege Add photo Truth Speaker 11 reviews GB Rated 1 out of 5 stars Absolutely the worst company I've ever… Absolutely the worst company I've ever dealt with in any field, let alone insurance. 16 months after an accident where I was hid by a drunk driver, who literally ran fir the hills abandoning her car and blocking the road completely for 3 hours. The police said there was no way it was my fault, and ii had an independent witness who stated she was staggering, smelled of spirits and accepted full liability, and that markings on the road showed that she had lost control, veered up and bank before rebounding across the road and Headon hitting the rear quarter of my car so hard her airbag deployed. There is no way I could have hit the front of here car with the side of mine, but privilege recorded it as my fault, took over a year to contact the police and 16 months down the line are now trying to claim that they can't get hold of the witness and the police have no record of the accident, despite the witness assuring me that he has spoken with them, and my having provided photographs, video, witness contact details, and the incident report together with the police officers names and numbers. Never, ever use this company. I will regret it for the rest of my life. The only way forward for me is the ombudsman, the media, and the BBC who I am already speaking to. Reviewed on: 9th January 2023

Service so bad I thought I was getting punked.

They have just failed to pick up our wrecked car again because they driver was not told the car was wrecked, he had no room on the lorry and was planning to tow the car behind. At this point I am not even suprised, they originally said it would be around two weeks to pick it up and blamed covid, when they came it was decided the car was a write off on the spot so they did not take it away and we could not have a courtesy car, we still have not had an offer for the car and its been about a month, do not use this company the service is an absolute joke. Reviewed on: 6th January 2023

Corrupt company

Cancelled insurance and I had paid them for 1 year in advance. Then had the audacity to say I owed them £175. Avoid! Reviewed on: 16th December 2022

Dodge company

Very rubbish company and rude customer service. Reviewed on: 8th December 2022

Horrible experience so far

Misinformation,passed from dept to dept.No courtesy car for period I am without a car.have not contacted police for relevant evidence. The list goes on and I still have no resolution Reviewed on: 27th November 2022

Legal cover no good

Communication impossible Non fault accident did not take information from my side hit in rear by another car that was coming up a hill Reviewed on: 1st November 2022

SHIT DO NOT RECOMMEND

Had problems with them since day one they cancelled my insurance for no reason Reviewed on: 26th October 2022

Excellent service

You never really know how good an insurance company is until you need to use them. Privilege we’re fantastic quick with the courtesy car, quick fantastic repair service. Reviewed on: 11th October 2022

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