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Privilege : Car Insurance reviews

Name: Car Insurance
Rating: 2.59 (82 reviews)

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2.21

Based on 82 reviews, last reviewed 15th Oct 2024

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

28%

11%

54%

Latest highest rating:

5

Cheap Car Insurance! Great car insurance for a sensationally low price! Reviewed on: 15th October 2024

Latest lowest rating:

1

They are con artists. DO NOT USE! They are con artists. Despite me giving all information they ask for the same thing again and again. Foreign HGV ran into me and 9 months later they h... Read more Reviewed on: 20th March 2024

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About this product

At Smart Money People, we collect Privilege car insurance reviews to give you some insight into what you can expect as a Privilege policyholder.

Privilege has been providing insurance since 1994, with policies available for both car and home. With personal accident cover and up to 90 days foreign driving included in the standard comprehensive policy and a ‘Comprehensive Plus’ policy available for a higher level of cover, Privilege offers car insurance policies to suit most. Find out how Privilege customers rate their policies by checking out our reviews.

Perhaps you’re most interested in some additional extras on your policy, preferring a higher level of reassurance from a car insurance policy? Or you may simply be searching for the cheapest deal on the market. Whatever your needs, you want the confidence of being insured with a reputable provider that has a good customer service track record. Read our Privilege car insurance reviews to learn more about this provider.

Have you had a car insurance policy with Privilege? Share your honest experience with our Smart Money People community so we can help people like you make better decisions. Was the sign-up process simple, or did it take longer than anticipated? Was the price of your premium suitable for the level of cover you received? Why did you choose to be insured with Privilege, and would you renew your policy or recommend it to friends and family? Write a Privilege car insurance review today.

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Privilege Car Insurance reviews (82)

Contempt for their customers!

Uninterested and unhelpful. Should you be unfortunate enough to have to make a claim, be prepared to wait, and wait and wait. All they seem to want to do is ask you to complete multiple online forms confirming the same information. Absolute waste of time and money. AVOID AVOID AVOID They are cheap for a reason....I've now cancelled my insurance. Reviewed on: 11th March 2022

contacting

if you have a week off youll need it to contact these characters they hate answering the phone i was put on hold for 4 days what a shambles stay clear. Reviewed on: 3rd February 2022

do not use!!

NAME & SHAME time...... please don't use this company Boxing day 29th December, smashed windscreen............... Insurance company say to book online with their window company Autoglass. Autoglass unable to come out until 10th January, almost 2 WEEKS!! Car not safe to drive, wtf are you supposed to do? We paid £600 to get it fixed the same day, now Privilege are refusing to pay out!!! Fully comprehensive insurance yet they will not cover it, they prefer to leave a car at the side of the road for 2 weeks, or on your drive if you can get it home with a smashed windscreen, which by the way says in their small print that if a vehicles windows are damaged you are not covered for theft etc!! Time for the ombudsman!!! Reviewed on: 1st February 2022

Dreadful Experience dealing with Privilege

My Experience with Privilege car Insurance has been Terrible.. I have Privilege Plus with Guaranteed car hire. took them a week to arrange a hire car. 7 weeks now since the accident and after writing the car off without a quote and only moderate damage, have not offered me a penny yet. Its a 20 thousand pound car, I've hade an independent quote (just over 4 thousand) so why was my car written off. they keep saying someone will contact me within 48 house to make an offer but never call back and never do what they say they are going to do. do not use this company, by the way this is part of DIRECT LINE !! Reviewed on: 15th December 2021

paid money, left uninsured

the day after taking out insurance I received an email explaining that they had experienced a system error. My money had been refunded and I was not insured. I would have to pay again to be insured. But the refund will take 3 to 5 days to become available. essentially these lovely people left me with neither insurance, or the money I required to pay for insurance. Reviewed on: 27th May 2021

Cancelled insurance

I’ve been with privilege coming up to 4 years, I rang to change my vehicle to find out they had cancelled my insurance without warning me 4 days prior to me calling them. They blame failed direct debits but I have paid every month. When asking them to give me a quote on a new policy i was quoted £231 a month dearer than my current policy which had just been cancelled without my knowledge. I had been driving around with my child in the car heavily pregnant in an uninsured vehicle because they couldn’t be bothered to phone/email or write to me. When asking why they had done this they couldn’t give me a genuine explanation! Will never use or recommend this company again. Reviewed on: 3rd May 2021

Don't be fooled by there cheap prices.

Honestly, you'll go on tons of comparisons websites and this will always pop up at the top as the cheapest, they pay these comparison website to do this, once they've got you booked onto a quote, after 200 pound in admin fees ect you will then be forced to pay out your arse for a sub par insurance company with crummy support staff and very poor benefits, i'd recommend anywhere else than these guys, just another money hungry insurance company. Reviewed on: 21st April 2021

Left waste of time awful service don't use dlg auto or dlg legal

I couldnt leave fast enough when it was time to renew in August even though my car hasn't been properly repaired and its with the ombudsman. Had to put in a complaint to dlg legal as the case handler was incompetent, I have a better one now. Stay far away from privilege insurance. I would never recommend Reviewed on: 14th November 2020

Worst company if youve ever had a car accident

Never use their recommended repair dlg auto repairs nor their legal team dlg legal. They dont repair your car to british standard and they fight you every step of the way even if you do get an independent report and take it to the ombudsman, set of thieves privilege insurance Reviewed on: 17th August 2020

GOOD ALL ROUND

Good Price, Personal Service, fast breakdown reactions, easy to make changes and not charged extra for most! Reviewed on: 15th July 2020

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