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Privilege : Car insurance reviews

Name: Car insurance
Rating: 2.56 (86 reviews)

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2.24

Based on 86 reviews, last reviewed 10th Dec 2025

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

28%

10%

55%

Latest highest rating:

5

Prompt, fair & professional handling of accident cla... Prompt, fair & professional handling of accident claim &continued competitive premium Reviewed on: 5th September 2025

Latest lowest rating:

1

Disgusting and Judas of insurance This is the most disgusting insurance company ever they are the judas of all insurance company, liars and unhelpful. So I been with this company since... Read more Reviewed on: 10th December 2025

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About this product

Privilege car insurance is available with three cover options – third party, fire and theft, comprehensive and comprehensive plus.

If you’re under 26 and have passed your test, you could be eligible for a discount on your car insurance. If eligible, you’ll be invited to download the app or plug in a Privilege black box.

Privilege car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Privilege before, you can also leave a review and share your experience.

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Privilege Car insurance reviews (86)

NOT RECOMENDET

One of the worst insurance companies I know. It all depends on the situation in which the person is. They treated me like a fraud and tried to convince me that the accident was my fault. Without my consent, they agreed to half of the guilt I found out about after I changed my insurer after 3 years. I do not recommend it with all my heart Reviewed on: 20th June 2022

Shocking service

Had to contact them as my vehicle was hit by someone insured by privilege. Very long waiting times then you speak to someone who transfers you to someone else who Does not speak very good English when you are trying to give them some details that they don’t understand they just cut you off. Would definitely not use them in future total nightmare. Reviewed on: 15th June 2022

Car insurance nightmare

Obtained a quote & when I tried to take up the quote Privilege had changed the price, On the quoted price I could not put in my card details, It seems the public kid now getting ripped off by car insurance companies, You think you are filling in a form for your preferred insurance company but the forms are for just about every insurance company going. Reviewed on: 5th June 2022

bad service

Everyone chooses this company insurance to be careful with poor service. You will have a hard time getting insurance coverage. Reviewed on: 16th March 2022

Contempt for their customers!

Uninterested and unhelpful. Should you be unfortunate enough to have to make a claim, be prepared to wait, and wait and wait. All they seem to want to do is ask you to complete multiple online forms confirming the same information. Absolute waste of time and money. AVOID AVOID AVOID They are cheap for a reason....I've now cancelled my insurance. Reviewed on: 11th March 2022

contacting

if you have a week off youll need it to contact these characters they hate answering the phone i was put on hold for 4 days what a shambles stay clear. Reviewed on: 3rd February 2022

do not use!!

NAME & SHAME time...... please don't use this company Boxing day 29th December, smashed windscreen............... Insurance company say to book online with their window company Autoglass. Autoglass unable to come out until 10th January, almost 2 WEEKS!! Car not safe to drive, wtf are you supposed to do? We paid £600 to get it fixed the same day, now Privilege are refusing to pay out!!! Fully comprehensive insurance yet they will not cover it, they prefer to leave a car at the side of the road for 2 weeks, or on your drive if you can get it home with a smashed windscreen, which by the way says in their small print that if a vehicles windows are damaged you are not covered for theft etc!! Time for the ombudsman!!! Reviewed on: 1st February 2022

Dreadful Experience dealing with Privilege

My Experience with Privilege car Insurance has been Terrible.. I have Privilege Plus with Guaranteed car hire. took them a week to arrange a hire car. 7 weeks now since the accident and after writing the car off without a quote and only moderate damage, have not offered me a penny yet. Its a 20 thousand pound car, I've hade an independent quote (just over 4 thousand) so why was my car written off. they keep saying someone will contact me within 48 house to make an offer but never call back and never do what they say they are going to do. do not use this company, by the way this is part of DIRECT LINE !! Reviewed on: 15th December 2021

paid money, left uninsured

the day after taking out insurance I received an email explaining that they had experienced a system error. My money had been refunded and I was not insured. I would have to pay again to be insured. But the refund will take 3 to 5 days to become available. essentially these lovely people left me with neither insurance, or the money I required to pay for insurance. Reviewed on: 27th May 2021

Cancelled insurance

I’ve been with privilege coming up to 4 years, I rang to change my vehicle to find out they had cancelled my insurance without warning me 4 days prior to me calling them. They blame failed direct debits but I have paid every month. When asking them to give me a quote on a new policy i was quoted £231 a month dearer than my current policy which had just been cancelled without my knowledge. I had been driving around with my child in the car heavily pregnant in an uninsured vehicle because they couldn’t be bothered to phone/email or write to me. When asking why they had done this they couldn’t give me a genuine explanation! Will never use or recommend this company again. Reviewed on: 3rd May 2021

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