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Amber Smith

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Review of the Privilege, Car Insurance:

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Cancelled insurance

I’ve been with privilege coming up to 4 years, I rang to change my vehicle to find out they had cancelled my insurance without warning me 4 days prior to me calling them. They blame failed direct debits but I have paid every month. When asking them to give me a quote on a new policy i was quoted £231 a month dearer than my current policy which had just been cancelled without my knowledge. I had been driving around with my child in the car heavily pregnant in an uninsured vehicle because they couldn’t be bothered to phone/email or write to me. When asking why they had done this they couldn’t give me a genuine explanation! Will never use or recommend this company again. Reviewed on: 3rd May 2021

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