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Privilege : Car insurance reviews

View other Privilege products
2.22
Based on 83 reviews, last reviewed 1st Aug 2025
No new 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
28%
See only 4 star reviews
11%
See only 3 star reviews
6%
See only 2 star reviews
1%
See only 1 star reviews
54%

Latest highest rating:

5

Cheap Car Insurance! Great car insurance for a sensationally low price! Reviewed on: 15th October 2024
John's avatar
John

Latest lowest rating:

1

Poor customer service. Poor customer service. Obviously not UK based as agent didn’t know what an MOT was. Difficult to understand South African? accent. Promises to resolve... Read more Reviewed on: 1st August 2025
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George D
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About this product

Privilege car insurance is available with three cover options – third party, fire and theft, comprehensive and comprehensive plus.

If you’re under 26 and have passed your test, you could be eligible for a discount on your car insurance. If eligible, you’ll be invited to download the app or plug in a Privilege black box.

Privilege car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Privilege before, you can also leave a review and share your experience.

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Privilege Car insurance reviews (83)

Absolute Thieves....AVOID AVOID AVOID !!!

1
Absolute Thieves !!! We Made a claim in November in regards to a road accident and everything was going great for about a week. 6 weeks later in between lots of mucks ups eventually in December we were just about to receive our pay out for the claim when we receive a call from Privilege stating 3 of their own customer service and claims advisors had read their own policy wording wrong in regards to our claimand we had indeed been misinformed about our claim and they would no longer be paying the claim!!! We have had so many problems, spoken to so many different advisors none from the UK may i add and none of them know their jobs properly obviously. This company need struck off for false misinterpretations and advising customers wrongly. We purchased our new vehicle on Privileges advise that they would pay the claim so we are now thousands of pounds out of pocket because if the incompetent imbeciles. Avoid like the plague unless you want to pay insurance for no reason and not be paid out, its little wonder people hate insurance companies when you have companies like this treating their customers like this. Again everyone AVOID AVOID AVOID, they are an absolute joke and we will see how they like every bad review and bad publicity i can put there way as well as the financial Ombudsman !!! Reviewed on: 17th December 2018
Graeme's avatar
Graeme

Absolute lack of customer care

1
Cancelled my policy leaving me without insurance for a full week.....essentially leaving me driving illegally. Made no effort to help me fix the issue before cancelling. Requoted an astrological amount 350quid more than Id paid in full only 2 months prior. Such a stressful situation. No customer care at all. Reviewed on: 29th November 2018
Lynette's avatar
Lynette

Repairs

5
Having read some reports on the Privalge site, of how bad you are, and customer service is nil, well my experience is just the opposite, I have just spoken with a young man called Adam, who couldn’t have been more helpful, and felt I must say so Many thanks Adam. Margaret Vasey Reviewed on: 4th October 2018
Margaret Vasey's avatar
Margaret Vasey

Fast, easy, efficient -

5
They are always ready to help and point out the highest rate of benefits I can get for the lowest price Reviewed on: 21st July 2018
Lucy Barlow's avatar
Lucy Barlow

Great customer service

3
Easy to contact, helpful and knowledgeable Reviewed on: 22nd September 2017
Lorraine Jay's avatar
Lorraine Jay

Very helpful

5
Uk based call centre which is a must for me will not use a company that has overseas call centres Reviewed on: 2nd September 2017
Graham henry's avatar
Graham henry

Good pricing and easy to change

4
My second year with Priviledge and they happily matched quotes. Also I changed my vehicle and although there was an administrator charge they still came in ££ less than there competitors and it was easy to get through to them Reviewed on: 28th August 2017
nicola andrews's avatar
nicola andrews

Great company

5
I found this company easy to deal with, trustworthy, value for money. I was impressed with m,y quote and have auto-renewed my policy for another year. Reviewed on: 12th August 2017
Marilyn Parker's avatar
Marilyn Parker

good service

4
Were the lowest on comparison website. Had to claim and received excellent customer service, couldn't do enough for me. Highly recommended Reviewed on: 1st August 2017
rob stringer's avatar
rob stringer

Very helpful

4
Very helpful. Renewed my price at online quote price. As we're so helpful changed home insurance to them too Reviewed on: 1st August 2017
Elaine Garrett's avatar
Elaine Garrett

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