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Privilege : Car insurance reviews

Name: Car insurance
Rating: 2.56 (86 reviews)

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2.24

Based on 86 reviews, last reviewed 10th Dec 2025

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

28%

10%

55%

Latest highest rating:

5

Prompt, fair & professional handling of accident cla... Prompt, fair & professional handling of accident claim &continued competitive premium Reviewed on: 5th September 2025

Latest lowest rating:

1

Disgusting and Judas of insurance This is the most disgusting insurance company ever they are the judas of all insurance company, liars and unhelpful. So I been with this company since... Read more Reviewed on: 10th December 2025

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About this product

Privilege car insurance is available with three cover options – third party, fire and theft, comprehensive and comprehensive plus.

If you’re under 26 and have passed your test, you could be eligible for a discount on your car insurance. If eligible, you’ll be invited to download the app or plug in a Privilege black box.

Privilege car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Privilege before, you can also leave a review and share your experience.

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Privilege Car insurance reviews (86)

Easy Peasy

Was easy to set up .Quick to send out details but may not have tracked through Quidco so £31.00 dearer than expected.Be aware next time. Reviewed on: 14th July 2019

Good structure...could be better.

I had a car accident. Reporting the claim took a great deal of time, almost one hour. The call was thorough however there was a miscommunication concerning my entitlement to a courtesy car which caused some inconvenience and had a knock on effect, causing further miscommunication. A good effort was made, to put things right on part of privilege which I acknowledge. However at an already distressing time, the mishaps did exacerbate matters. Despite these issues I still would recommend Privilege as there were many areas which they got right first time . This included prompt collection of my vehicle, and delivery to the garage as it was unsafe to drive. Additionally dealing with the needs of the passengers in the vehicle. Thank you. Reviewed on: 23rd June 2019

Not recommended

I have chosen this insurance because it seemed the best option in terms of services and price. After one year the price went up and I asked why, the answer because my car is valuable. This makes sense? And they did not let me know in advance. Later I had an accident, it was not my fault, I took pictures and collected information from the other vehicle. Privilege did not pay any attention to my case that I had to pay my share and more the price went up because I was the one responsible for the accident. How do you think I feel, not being protected by the insurance company from which I have been paying £83 and now £115 plus £ 53 for canceling the insurance ... Reviewed on: 7th May 2019

Absolute Thieves....AVOID AVOID AVOID !!!

Absolute Thieves !!! We Made a claim in November in regards to a road accident and everything was going great for about a week. 6 weeks later in between lots of mucks ups eventually in December we were just about to receive our pay out for the claim when we receive a call from Privilege stating 3 of their own customer service and claims advisors had read their own policy wording wrong in regards to our claimand we had indeed been misinformed about our claim and they would no longer be paying the claim!!! We have had so many problems, spoken to so many different advisors none from the UK may i add and none of them know their jobs properly obviously. This company need struck off for false misinterpretations and advising customers wrongly. We purchased our new vehicle on Privileges advise that they would pay the claim so we are now thousands of pounds out of pocket because if the incompetent imbeciles. Avoid like the plague unless you want to pay insurance for no reason and not be paid out, its little wonder people hate insurance companies when you have companies like this treating their customers like this. Again everyone AVOID AVOID AVOID, they are an absolute joke and we will see how they like every bad review and bad publicity i can put there way as well as the financial Ombudsman !!! Reviewed on: 17th December 2018

Absolute lack of customer care

Cancelled my policy leaving me without insurance for a full week.....essentially leaving me driving illegally. Made no effort to help me fix the issue before cancelling. Requoted an astrological amount 350quid more than Id paid in full only 2 months prior. Such a stressful situation. No customer care at all. Reviewed on: 29th November 2018

Repairs

Having read some reports on the Privalge site, of how bad you are, and customer service is nil, well my experience is just the opposite, I have just spoken with a young man called Adam, who couldn’t have been more helpful, and felt I must say so Many thanks Adam. Margaret Vasey Reviewed on: 4th October 2018

Fast, easy, efficient -

They are always ready to help and point out the highest rate of benefits I can get for the lowest price Reviewed on: 21st July 2018

Great customer service

Easy to contact, helpful and knowledgeable Reviewed on: 22nd September 2017

Very helpful

Uk based call centre which is a must for me will not use a company that has overseas call centres Reviewed on: 2nd September 2017

Good pricing and easy to change

My second year with Priviledge and they happily matched quotes. Also I changed my vehicle and although there was an administrator charge they still came in ££ less than there competitors and it was easy to get through to them Reviewed on: 28th August 2017

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Privilege : Car insurance reviews

100% decrease in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Privilege : Car insurance now

Privilege Car insurance reviews (86)

Easy Peasy

Good structure...could be better.

Not recommended

Absolute Thieves....AVOID AVOID AVOID !!!

Absolute lack of customer care

Repairs

Fast, easy, efficient -

Great customer service

Very helpful

Good pricing and easy to change

Review Privilege : Car insurance now

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