Smart Money People Logo
Share this page
Link copied

First Alternative: Car Insurance reviews

View other First Alternative products
2.40
Based on 10 reviews, last reviewed 16th Oct 2023
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
30%
4 star
See only 4 star reviews
0%
See only 3 star reviews
10%
2 star
See only 2 star reviews
0%
See only 1 star reviews
60%

Latest highest rating:

5

Very good customer service Great customer service. Very helpful and polite. I would recommend to family and friends Reviewed on: 6th January 2018
jodie powell's avatar
jodie powell

Latest lowest rating:

1

terrible customer service , long waiting time and no investigation into fraudulent claim fraudulent claim has been filed which has affected my no claims . Zero correspondace with them eventhough i notified them after waiting two and a half... Read more Reviewed on: 16th October 2023
philip basham's avatar
philip basham
Read all reviews Write a review

About the Car Insurance

Read First Alternative car insurance reviews on Smart Money People, the UK's #1 independent financial services review site. If you're looking specifically for First Alternative reviews, see what insight our community is offering before deciding if it's the right product for you. Or if you've used First Alternative car insurance previously, please share a review of your own and help our community!

Review First Alternative: Car Insurance now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

First Alternative Car Insurance reviews (10)

terrible customer service , long waiting time and no investigation into fraudulent claim

1
fraudulent claim has been filed which has affected my no claims . Zero correspondace with them eventhough i notified them after waiting two and a half hrs to report the claim . Have been waiting over a month to for a call . I cancelled my policy , but they still seem to find the time to forward new quotes which have doubled . Why trading standards dont have stricter laws on these companies , which by law you have to have to be legal on the road is beyond me . You dont know where you stand and they make no attempt to clear the matter !!!!!!!!!!!! Reviewed on: 16th October 2023
philip basham's avatar
philip basham

60 quid cancellation fee

1
Been with them a few years but just bought a new car and in the deal for the new car was free insurance for a year so naturally cancelled with first alternative- I paid in full til next April and they charged me 60 quid for cancelling policy - daylight robbery- never again ! Reviewed on: 29th September 2023
Sue Edge's avatar
Sue Edge

HORRIBLE SERVICE CANT GET HOLD OF THE TO CLAIM BACK EXCESS WHEN THEY SAID IM NOT AT FAULT

1
Horrible company, no one picks up the phone and when they do they give an excuse say its busy or the line gets cut. They then say to email when you email you get no response or acknowledgement. They said im not at fault as i provided witnesses and cctv footage but they wont give me back my excess out of pocket of £250. They are part of the esure group so if your insurance is either first alternative or esure don't use them same as first choice repairs. Invest in a good insurance company that would look after you and communicate Reviewed on: 12th July 2023
jonathan palaya's avatar
jonathan palaya

Scammers! avoid! Please read all reviews

1
You think your saving money , well yes you are, but it WILL COST YOU later!! This company is a con, they are scammers. In a normal world you would receive money back if you cancel your insurance, But this company robs you, using the small print in their policy . Rude rude customer Service advisors, who pushed me to swear at them, I should not have , but the foolish person was about to cut me of and then did cut me off! So I don’t care if I said a bad word . She deserved it and I would do it again. The service advisors need more training . Do not put patronising customer service advisors on duty when you know that customers will be wound up after waiting for so Long in the queue to get through and then be Rude to them. To hell with this company And their complaints department who also are useless and arrogant Reviewed on: 22nd July 2022
David Gill's avatar
David Gill

Review First Alternative: Car Insurance now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review
Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View more news and guides
The impact of not collecting customer reviews
The impact of not collecting customer reviews
19th April 2024
Posted in Our insights by Darryl Barkwill
First time buyer guide to mortgages: what you should know before buying a property
First time buyer guide to mortgages: what you should know before buying a property
18th April 2024
Posted in Money Talks by Errolyn Smith
The hidden costs of homeownership
The hidden costs of homeownership
18th April 2024
Posted in Money Talks by Errolyn Smith
How customer reviews can help with SEO
How customer reviews can help with SEO
5th April 2024
Posted in Our insights by Darryl Barkwill