Read First Alternative car insurance reviews on Smart Money People, the UK's #1 independent financial services review site. If you're looking specifically for First Alternative reviews, see what insight our community is offering before deciding if...
READ MORERead First Alternative car insurance reviews on Smart Money People, the UK's #1 independent financial services review site. If you're looking specifically for First Alternative reviews, see what insight our community is offering before deciding if it's the right product for you. Or if you've used First Alternative car insurance previously, please share a review of your own and help our community!
Customer Service
33% of feedback is Process related
Top Age Profile: N/A
Top Channel Preference: N/A
6 reviews
Disgusting after sales service
Tried to swap cover to another car, went ok at first then they had a technical problem part way through making payment. Tried to get them by phone but ALWAYS got cut off! Tried to send email but First Alternative did not accept email. email. So there... Read more
Tried to swap cover to another car, went ok at first then they had a technical problem part way through making payment. Tried to get them by phone but ALWAYS got cut off! Tried to send email but First Alternative did not accept email. email. So there is no way to contact this company. As I said, disgusting after sales service.
Reviewed on 17th December 2020Grant Wells-Cockburn![]()
Disgusting after sales service
Tried to swap cover to another car, went ok at first then they had a technical problem part way through making payment. Tried to get them by phone but ALWAYS got cut off! Tried to send email but First Alternative did not accept email. email. So there... Read more
Tried to swap cover to another car, went ok at first then they had a technical problem part way through making payment. Tried to get them by phone but ALWAYS got cut off! Tried to send email but First Alternative did not accept email. email. So there is no way to contact this company. As I said, disgusting after sales service.
Reviewed on 17th December 2020Grant Wells-Cockburn![]()
Customer Service
All round, decent customer service. Quick to reply and always solves the problelm.
Reviewed on 9th June 2020Dazza![]()
Very good customer service
Great customer service. Very helpful and polite. I would recommend to family and friends
Reviewed on 6th January 2018jodie powell![]()
Excellent
Always a great experience never had any problems
Reviewed on 12th November 2017Daniel Seed![]()
Great customer service and affordable products
Not much more to say - I've been really impressed by the level of customer service provided by this company and wouldn't hesitate to reccomend them.
Reviewed on 26th May 2017Emily Clark![]()