Go Girl Car Insurance Reviews Winner of 'Worst Insurance Company' in the 2016 Insurance Choice Awards

Cheap initially but loads of hidden costs

The price is very competitive but be warned there is effectively no cooling off period. If you cancel within 15 days even if the insurance has not come into force YOU WILL BE CHARGED AT LEAST £45. Make sure you actually read their terms and conditions ...

The price is very competitive but be warned there is effectively no cooling off period. If you cancel within 15 days even if the insurance has not come into force YOU WILL BE CHARGED AT LEAST £45. Make sure you actually read their terms and conditions which clearly state this and a lot more about very expensive charges for ANY changes. Also once they have taken your money you will be asked for loads of extra information which doesn't make this a hassle free insurance in my view. Customer service is mixed - to be fair some are very helpful others are not. I have just bought insurance cover at the end of March which doesn't come into force till mid April and well within the 14 day cooling off period I wanted to cancel because of all the extra questions and hassle but that will cost be £45 so I am stuck for the year. I really dread any accident and won't be using this firm again no matter what the price.

AnonymousLevel 1

(3)

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Poor customer service and hidden charges

Terrible customer service staff who are rude and speak to you like you've interrupted a teenagers party. Tons of emails at the start asking for letters & copies of this copies of that. Will not allow you to set a date for your insurance to come out...

Terrible customer service staff who are rude and speak to you like you've interrupted a teenagers party. Tons of emails at the start asking for letters & copies of this copies of that. Will not allow you to set a date for your insurance to come out so you have no idea of the due date (however I am advised that it is hidden in the small print that it will come out 22 days after you start the policy). Having paid 2 months in advance had thought I had at least one payday to leave the payment in the bank account but no! 3 months payments taken in one calendar month and a £20 charge on top for the privilege for a \default\" payment. Disgusting behaviour from the call centre team 15 years in customer service and the worst I have ever spoken to. Will never use this company again."""

AnonymousLevel 1

(3)

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Charge to change - charge to leave - policy not even started

Took out a policy for a car yesterday evening - to start in 3 weeks. Need to change number plate as registering personal plate. Called company and told £25 for changes mid term. Pointed out that the policy hasn't started yet so it is not mid term. ...

Took out a policy for a car yesterday evening - to start in 3 weeks. Need to change number plate as registering personal plate. Called company and told £25 for changes mid term. Pointed out that the policy hasn't started yet so it is not mid term. Told tough.

Asked to cancel. £45 charge to cancel - again policy has not started.

Total rip off company. Avoid like the plague.

CLARE POOLEYLevel 1

(4)

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'Computer says NO"

Go Girl Insurance, or should I say ‘the computer says NO’ com...

Go Girl Insurance, or should I say ‘the computer says NO’ company!?
I had my first years renewal quote through of £383.90. My policy expired at midnight and therefore I called (the Sunday morning) to renew my policy but was told that it now my policy had expired (11hrs ago) I had to apply for a quote again but could only do this online, so I did. The new quote was now £655.60 WOW a massive £271.70 increase.

I phone customer service to see if they could help with the cost but was told the system didn’t allow this ‘computer says NO” and I would have to pay £655.60. No where in the renewal email did it state that the quote would expire once the policy ran out and this wa the very next morning but I was told by customer services at Go Girl (‘computer says NO’) that ‘this was obvious’… not to me it wasn’t. I now face paying an extra £271.70 for renewing my policy or starting a new policy 11hrs after it expired…RIP OFF!!!

Anyway they did me a HUGE favour as I went to Sheilas wheels and got cover for £257.53, massive £398.07 cheaper for the year.

So thanks GOGIRL (‘computer says NO”) for being so UNHELPFUL and so INSULTING during our dealings with each other…NEVER AGAIN.

My advice DO NOT USE GO GIRL INSURANCE!

Brian CotteeLevel 1

(3)

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Hassle free claim processing. They really take care of their customer

I have this insurance for my 2005 car which got scratched in my office multi level car park. I called Go Girl and I must say with apprehension of my perception of Insurance companies spending all their time and energy in finding ways to dishonor any...

I have this insurance for my 2005 car which got scratched in my office multi level car park. I called Go Girl and I must say with apprehension of my perception of Insurance companies spending all their time and energy in finding ways to dishonor any claim.
I was surprised at the speed Go Girl entire claim handling process and through every step assured customer satisfaction. I would highly recommend this company to any Car Insurance buyer.

Amitabha PalitLevel 1

(0)

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Excellent service

After my son's car was involved in an accident GoGirl were very good, answering questions quickly and clearly. Email rather than telephone is the trick to good service here as you have everything in writing. Claim was generous and settled quickly.

CrispinLevel 1

(0)

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Terrible Company

Initially a great price iver my policy i had to add a driver which took 4 days to do when asked for immediately. Changing address (to a safer area) increased my policy by over 200 (the rest of my families reduced). We kept getting two different...

Initially a great price iver my policy i had to add a driver which took 4 days to do when asked for immediately. Changing address (to a safer area) increased my policy by over 200 (the rest of my families reduced). We kept getting two different stories. Would not recommend anyone go with them all they want is money.

Clara BLevel 1

(5)

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Terrible experience formy daughter

This company was terrible, my daughter had the worst experience when a man decided to cross a road without looking, thankfully it was a service road and she was coming to a stop out side her boyfriends shop, he hit the side of her car, NOT the front....

This company was terrible, my daughter had the worst experience when a man decided to cross a road without looking, thankfully it was a service road and she was coming to a stop out side her boyfriends shop, he hit the side of her car, NOT the front. the police and an ambulance was called and nothing was done. concerning the insurance, they gave her a solicitor as the bloke decided to take it to court, the solicitor played mind games with her, telling her she would never win even though he walked into the side of her car. This caused great distress for my daughter, the insurance never helped her in any way, even though they asked if she would fight for her insurance in court, well duh yes she would. to cut a very long distressing story short, at the last few seconds the blokes solicitor told him he would NOT win in court and the ase was dropped, he was made to pay the full costs to the court and the two solicitors. She has now lost her no claims for this even though it was not her fault, Do Not go to this company, they are thieves when it comes to no claims and even a slight adjustment on a policy.

Paula SiviterLevel 1

(9)

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Worst insurance company ever

All they want is your money,,,avoid,,avoid ,avoid,,,,

Alexandra MackinnonLevel 1

(3)

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Extremely rude!!! Over charged me!

I started my paying a monthly direct debit, until they charged me an additional £20 after they tried to withdraw the money from the wrong account and the money wasn't in there. I tried to phone up and discuss this and I spoke to someone called Lucy ...

I started my paying a monthly direct debit, until they charged me an additional £20 after they tried to withdraw the money from the wrong account and the money wasn't in there. I tried to phone up and discuss this and I spoke to someone called Lucy who was extremely extremely rude and non negotiable. I would not recommend this company to anyone!! She was a horrible lady and would not accept any of my payments and I will be cancelling my policy down to her!

Jasmine StalfordLevel 1

(5)

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Avoid these there terrible

I'll keep it short, basically they cancelled my policy due to lack of no proof of no claims, although I'd emailed proof plenty of times, I gave £212 deposit and a further £94.63 one month later, then 7dsys later they cancell my policy and refund sweet ...

I'll keep it short, basically they cancelled my policy due to lack of no proof of no claims, although I'd emailed proof plenty of times, I gave £212 deposit and a further £94.63 one month later, then 7dsys later they cancell my policy and refund sweet f.a.

KerryLevel 1

(3)

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hassle free claim

I crash my car and had to make a claim. my car was a total loss and it was correctly valued. Added replacement car to my policy for an extra£82 only. highly recommended.

kasiagrabowski@aol.c omLevel 1

(0)

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Hidden cost

As all review in past just move home.. said will cancel my policy if im not going to pay 100 on top of my paymenta.. redicilous and non professiol staff.. avoid avoid avoi

Natalja TrofimovaLevel 1

(5)

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Just want to take your money!!

On 23rd September i received a 7 day cancellation letter stating that you need to add a second address to the policy or it will be...

On 23rd September i received a 7 day cancellation letter stating that you need to add a second address to the policy or it will be canceled.
After speaking to someone and sending an email saying that a second address is not related to this policy and the vehicle is never kept at that address and will only be rarely driven my the named driver i was told this was ok and received confirmation for this on 24th September.
I believed that the insurance was fine and everything would go ahead as planned however i again received another letter on 4th October for the exact same issue.
Once again i phoned up and was now being told there was nothing you could do and i would have to pay an extra £1000.00 or my insurance would be cancelled. As this was now becoming unaffordable i stated that the insurance would be have to be cancelled.
As this was in the 14 days i believed a refund would be due.
Today 10th October i phoned up again as i hadn't heard anything about the refund to be told that i have to send an email ( which i hadn't been told in the previous phone call ) i then asked about the refund and was told that i would be receiving nothing!
After paying out a deposit of over £500 i find this utterly devastating!
If the issue had been resolved like i thought on 23rd September i wouldn't be having this stress of being out of pocket and without insurance!

Dont use this company!!

daniella browneLevel 1

(4)

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Would Recommend

I decided to be insured by GO Girl with a great annual price. Had to pay £150 for deposit which was expected. Unfortunately, a week later , my car went for MOT and failed so decided to scrap it. ...

I decided to be insured by GO Girl with a great annual price. Had to pay £150 for deposit which was expected. Unfortunately, a week later , my car went for MOT and failed so decided to scrap it.
I emailed GO Girl to cancel my insurance and 2 days later my insurance was cancelled and deposit returned (-£45 Cancellation fee) with no problem or fuss.
Definitely will return to Go Girl again.

Kayla k Level 1

(0)

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Cost

Be very careful with hidden cost as I have found out with my daughters insurance

p marshLevel 1

(4)

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Worst insurance company I've ever dealt with!

Massive hidden costs unless you can be bothered to troll through all of the small print. Customer services very unhelpful. I reported an incident with my vehicle after I crashed into another vehicle and even though there was no claim from either party...

Massive hidden costs unless you can be bothered to troll through all of the small print. Customer services very unhelpful. I reported an incident with my vehicle after I crashed into another vehicle and even though there was no claim from either party I lost 1 years NCD on asking they didn't understand why as it was only on there records as for information only purposes. They really are a bunch of utter idiots and plebs! I would only recommend this company to someone I did not like. I hope that the next time their CEO goes to the toilet he passes a cactus! Avoid them like the plague.

Robin MortonLevel 1

(5)

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Huge hidden costs - bullying attitude to customers

Whilst the may appear to come out well on price caparison websites they are hidden costs which are not apparent initially. Every change to the policy has a premium cost which is not explained well - even to remove a named driver and twice they have...

Whilst the may appear to come out well on price caparison websites they are hidden costs which are not apparent initially. Every change to the policy has a premium cost which is not explained well - even to remove a named driver and twice they have threatened to cancel my policy. Like another reviewer when my daughter passed her driving test the charges were extortionate so I said I would just take her off. They then still wanted to charge me a ridiculous amount and said if I did't pay it my policy would be cancelled - even though she wasn't ever going to drive the car. There attitude can only be described as bullying. They supply very poor customer service and fail to explain all the hidden charges which are many. I would never use them again.

C Bond Level 1

(4)

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Cheapest Car Insurance - try them !!!!

I shopped around for my car insurance online when my renewal came round and the best quote came from 'Go Girl'. They were far cheaper than their nearest rival. What more can I say...... other than get a quote from them online :D

Glyn WilliamsLevel 2

(1)

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What a rip off

Ok when I set up the policy to add my son and daughter as learner drivers premium was not the cheapest but was reasonable however my daughter has now passed her test and I asked for a quote to keep her on withe her full license. They wanted an upfront...

Ok when I set up the policy to add my son and daughter as learner drivers premium was not the cheapest but was reasonable however my daughter has now passed her test and I asked for a quote to keep her on withe her full license. They wanted an upfront payment of over 300 and then to pay 300 a month for the next 5 months now this is expected but then to take her off they said I'd to pay £125 within 7 days or they would cancel my policy !!! Really!!! To take her off my policy I'm appalled surely there's less risk if she's not driving so why charge more. Needless to say I am not going to lose my ncd for this year as am going to have to take cover elsewhere as I refuse to pay this to remove her. Shocking

Sally-Marie SmithLevel 1

(8)

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