Go Girl Car Insurance Reviews Winner of 'Worst Insurance Company' in the 2016 Insurance Choice Awards

No after sales service

The customer service was terrible. I work in customer service so I know that sometimes this can be stressful, but their service is just appalling! I was put on hold for 20 minutes but one of their female representatives and all I wanted to do was a...

The customer service was terrible. I work in customer service so I know that sometimes this can be stressful, but their service is just appalling! I was put on hold for 20 minutes but one of their female representatives and all I wanted to do was a number plate change. I was then transferred onto a very abusive and aggressive female. Everyone I have spoken to seems to have no idea. On the phone all you could hear was the colleagues chatting amongst each other. I would recommend this company to no one, they do not have any after sales customer service and treat their customers with no respect. My advise would be to stay clear from this company!

SophieLevel 1

(0)

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Cheapest Quote

I added my 17 year old son as a named driver on my policy when he was learning to drive and Go Girl was the cheapest quote for a young driver.

Lorraine AllanLevel 1

(1)

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Cheap and inclusive

They were one of the few companies that would insure my 17 year old daughter. Premiums were only 100 pounds more than the existing policy.

Peter SavilleLevel 1

(1)

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Complete bullies

My daughter had an accident last Saturday and initially they handeled the claim really well. But we were not prepared for what was to come....... First phone call to my daughter because you are under 21 we have to double your excess from £250 to £500 ...

My daughter had an accident last Saturday and initially they handeled the claim really well. But we were not prepared for what was to come....... First phone call to my daughter because you are under 21 we have to double your excess from £250 to £500
Then she had a message from them asking her to ring them because a couple of days before the accident she had been let go form her job they were saying that she had to pay another £895 on top of her premium!! She has about 4 months left to run.
She has since had 3 more messages and 3 emails about the same thing. She is upset enough about damaging her car without these insensitive insurance company. And they have said if she does not pay it within 7 days she will not get her car back, how is that legal. Avoid like the plague

Zena WebsterLevel 1

(2)

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Cheap to insure 17yo

Quote for adding a 17yo new driver ;earner was just about an extra 125 :)

Peter SavilleLevel 1

(0)

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dishonest

Shocking company do not use! They intentionally waited until outside the 14day cooling off period tocharge an extra £80 and not accept my no claims history as it would not load into their portal as it was down ! vile people

gordon brownLevel 1

(1)

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Cheap initially but loads of hidden costs

The price is very competitive but be warned there is effectively no cooling off period. If you cancel within 15 days even if the insurance has not come into force YOU WILL BE CHARGED AT LEAST £45. Make sure you actually read their terms and conditions ...

The price is very competitive but be warned there is effectively no cooling off period. If you cancel within 15 days even if the insurance has not come into force YOU WILL BE CHARGED AT LEAST £45. Make sure you actually read their terms and conditions which clearly state this and a lot more about very expensive charges for ANY changes. Also once they have taken your money you will be asked for loads of extra information which doesn't make this a hassle free insurance in my view. Customer service is mixed - to be fair some are very helpful others are not. I have just bought insurance cover at the end of March which doesn't come into force till mid April and well within the 14 day cooling off period I wanted to cancel because of all the extra questions and hassle but that will cost be £45 so I am stuck for the year. I really dread any accident and won't be using this firm again no matter what the price.

AnonymousLevel 1

(3)

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Poor customer service and hidden charges

Terrible customer service staff who are rude and speak to you like you've interrupted a teenagers party. Tons of emails at the start asking for letters & copies of this copies of that. Will not allow you to set a date for your insurance to come out...

Terrible customer service staff who are rude and speak to you like you've interrupted a teenagers party. Tons of emails at the start asking for letters & copies of this copies of that. Will not allow you to set a date for your insurance to come out so you have no idea of the due date (however I am advised that it is hidden in the small print that it will come out 22 days after you start the policy). Having paid 2 months in advance had thought I had at least one payday to leave the payment in the bank account but no! 3 months payments taken in one calendar month and a £20 charge on top for the privilege for a \default\" payment. Disgusting behaviour from the call centre team 15 years in customer service and the worst I have ever spoken to. Will never use this company again."""

AnonymousLevel 1

(3)

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Charge to change - charge to leave - policy not even started

Took out a policy for a car yesterday evening - to start in 3 weeks. Need to change number plate as registering personal plate. Called company and told £25 for changes mid term. Pointed out that the policy hasn't started yet so it is not mid term. ...

Took out a policy for a car yesterday evening - to start in 3 weeks. Need to change number plate as registering personal plate. Called company and told £25 for changes mid term. Pointed out that the policy hasn't started yet so it is not mid term. Told tough.

Asked to cancel. £45 charge to cancel - again policy has not started.

Total rip off company. Avoid like the plague.

CLARE POOLEYLevel 1

(5)

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'Computer says NO"

Go Girl Insurance, or should I say ‘the computer says NO’ com...

Go Girl Insurance, or should I say ‘the computer says NO’ company!?
I had my first years renewal quote through of £383.90. My policy expired at midnight and therefore I called (the Sunday morning) to renew my policy but was told that it now my policy had expired (11hrs ago) I had to apply for a quote again but could only do this online, so I did. The new quote was now £655.60 WOW a massive £271.70 increase.

I phone customer service to see if they could help with the cost but was told the system didn’t allow this ‘computer says NO” and I would have to pay £655.60. No where in the renewal email did it state that the quote would expire once the policy ran out and this wa the very next morning but I was told by customer services at Go Girl (‘computer says NO’) that ‘this was obvious’… not to me it wasn’t. I now face paying an extra £271.70 for renewing my policy or starting a new policy 11hrs after it expired…RIP OFF!!!

Anyway they did me a HUGE favour as I went to Sheilas wheels and got cover for £257.53, massive £398.07 cheaper for the year.

So thanks GOGIRL (‘computer says NO”) for being so UNHELPFUL and so INSULTING during our dealings with each other…NEVER AGAIN.

My advice DO NOT USE GO GIRL INSURANCE!

Brian CotteeLevel 1

(3)

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Hassle free claim processing. They really take care of their customer

I have this insurance for my 2005 car which got scratched in my office multi level car park. I called Go Girl and I must say with apprehension of my perception of Insurance companies spending all their time and energy in finding ways to dishonor any...

I have this insurance for my 2005 car which got scratched in my office multi level car park. I called Go Girl and I must say with apprehension of my perception of Insurance companies spending all their time and energy in finding ways to dishonor any claim.
I was surprised at the speed Go Girl entire claim handling process and through every step assured customer satisfaction. I would highly recommend this company to any Car Insurance buyer.

Amitabha PalitLevel 1

(0)

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Excellent service

After my son's car was involved in an accident GoGirl were very good, answering questions quickly and clearly. Email rather than telephone is the trick to good service here as you have everything in writing. Claim was generous and settled quickly.

CrispinLevel 1

(0)

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Terrible Company

Initially a great price iver my policy i had to add a driver which took 4 days to do when asked for immediately. Changing address (to a safer area) increased my policy by over 200 (the rest of my families reduced). We kept getting two different...

Initially a great price iver my policy i had to add a driver which took 4 days to do when asked for immediately. Changing address (to a safer area) increased my policy by over 200 (the rest of my families reduced). We kept getting two different stories. Would not recommend anyone go with them all they want is money.

Clara BLevel 1

(5)

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Terrible experience formy daughter

This company was terrible, my daughter had the worst experience when a man decided to cross a road without looking, thankfully it was a service road and she was coming to a stop out side her boyfriends shop, he hit the side of her car, NOT the front....

This company was terrible, my daughter had the worst experience when a man decided to cross a road without looking, thankfully it was a service road and she was coming to a stop out side her boyfriends shop, he hit the side of her car, NOT the front. the police and an ambulance was called and nothing was done. concerning the insurance, they gave her a solicitor as the bloke decided to take it to court, the solicitor played mind games with her, telling her she would never win even though he walked into the side of her car. This caused great distress for my daughter, the insurance never helped her in any way, even though they asked if she would fight for her insurance in court, well duh yes she would. to cut a very long distressing story short, at the last few seconds the blokes solicitor told him he would NOT win in court and the ase was dropped, he was made to pay the full costs to the court and the two solicitors. She has now lost her no claims for this even though it was not her fault, Do Not go to this company, they are thieves when it comes to no claims and even a slight adjustment on a policy.

Paula SiviterLevel 1

(9)

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Worst insurance company ever

All they want is your money,,,avoid,,avoid ,avoid,,,,

Alexandra MackinnonLevel 1

(3)

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Extremely rude!!! Over charged me!

I started my paying a monthly direct debit, until they charged me an additional £20 after they tried to withdraw the money from the wrong account and the money wasn't in there. I tried to phone up and discuss this and I spoke to someone called Lucy ...

I started my paying a monthly direct debit, until they charged me an additional £20 after they tried to withdraw the money from the wrong account and the money wasn't in there. I tried to phone up and discuss this and I spoke to someone called Lucy who was extremely extremely rude and non negotiable. I would not recommend this company to anyone!! She was a horrible lady and would not accept any of my payments and I will be cancelling my policy down to her!

Jasmine StalfordLevel 1

(5)

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Avoid these there terrible

I'll keep it short, basically they cancelled my policy due to lack of no proof of no claims, although I'd emailed proof plenty of times, I gave £212 deposit and a further £94.63 one month later, then 7dsys later they cancell my policy and refund sweet ...

I'll keep it short, basically they cancelled my policy due to lack of no proof of no claims, although I'd emailed proof plenty of times, I gave £212 deposit and a further £94.63 one month later, then 7dsys later they cancell my policy and refund sweet f.a.

KerryLevel 1

(3)

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hassle free claim

I crash my car and had to make a claim. my car was a total loss and it was correctly valued. Added replacement car to my policy for an extra£82 only. highly recommended.

kasiagrabowski@aol.c omLevel 1

(0)

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Hidden cost

As all review in past just move home.. said will cancel my policy if im not going to pay 100 on top of my paymenta.. redicilous and non professiol staff.. avoid avoid avoi

Natalja TrofimovaLevel 1

(6)

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Just want to take your money!!

On 23rd September i received a 7 day cancellation letter stating that you need to add a second address to the policy or it will be...

On 23rd September i received a 7 day cancellation letter stating that you need to add a second address to the policy or it will be canceled.
After speaking to someone and sending an email saying that a second address is not related to this policy and the vehicle is never kept at that address and will only be rarely driven my the named driver i was told this was ok and received confirmation for this on 24th September.
I believed that the insurance was fine and everything would go ahead as planned however i again received another letter on 4th October for the exact same issue.
Once again i phoned up and was now being told there was nothing you could do and i would have to pay an extra £1000.00 or my insurance would be cancelled. As this was now becoming unaffordable i stated that the insurance would be have to be cancelled.
As this was in the 14 days i believed a refund would be due.
Today 10th October i phoned up again as i hadn't heard anything about the refund to be told that i have to send an email ( which i hadn't been told in the previous phone call ) i then asked about the refund and was told that i would be receiving nothing!
After paying out a deposit of over £500 i find this utterly devastating!
If the issue had been resolved like i thought on 23rd September i wouldn't be having this stress of being out of pocket and without insurance!

Dont use this company!!

daniella browneLevel 1

(4)

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