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Go Girl: Car insurance reviews

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2.12
Based on 135 reviews, last reviewed 25th Jun 2025
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Latest highest rating:

5

Great value insurance Car insurance for me and my learner driver Son was great value and their website was easy to use. I haven’t had to make a claim Reviewed on: 23rd August 2024
Tracey Mohabir's avatar
Tracey Mohabir

Latest lowest rating:

1

Avoid at all costs Reading the other reviews here resonates with my case and I wish I had read the, before I took out my insurance. My son was insured as a provisional d... Read more Reviewed on: 25th June 2025
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Sam m
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About this product

Go Girl offers car insurance to UK drivers.

Go Girl comprehensive car insurance cover offers up to £200 if your handbag is stolen, personal possessions cover and a courtesy car if yours has to be repaired following an accident. Go Girl car insurance also covers up to £100 to replace your child car seat.

Go Girl car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Go Girl before, you can also leave a review and share your experience.

Review Go Girl: Car insurance now

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Go Girl Car insurance reviews (135)

Appalling service and very unethical

1
Copy of email sent to MD says it all really Subject: Complaint Re Policy Number 00-0WKX2 3PC01 Go Girl Dear Mr Carter, I am writing to complain about the unacceptable business practices your company has and more seriously the rude and patronising female Manager called Jamie in your Romford Customer Service Office. My wife took out a policy with you only today, in fact less than 12 hours ago and at the time as we have both been subject to identify fraud we selected that we were not prepared to provide our driving licence details which your system accepted. 2 hours ago we received an email asking us to provide those details which we are not prepared to do for the advised reason so rang to cancel the policy. Here the problems and totally unacceptable behaviour of the person we spoke to dwarves even the sharp and unethical business practices your company and I think it would be of great benefit if the call was downloaded and listened too and Jamie advised that as a manager her behaviour was patronising and unprofessional and does your companies already shabby reputation no favours. When advised that I was not prepared to provide my driving licence details she advised I could cancel and that there would be an administration fee. When I challenged that how could this be the case as the policy was less than 12 hours old and you had failed to honour the quote that was accepted after we had refused to provide our driving licence details she then continued to talk over me without even listening to what I was trying to say. You will here from the call Just how unacceptable that call was and it was only when I requested to speak to a manager did she advise she was one and that no I couldn’t speak to anybody else. You will hear from her voice she is cocky, rude and patronising which I know the Financial Ombudsman takes a dim view of and if she is actually a manager and you condone her behaviour I can’t think that your attempt to list on the stock exchange is going to go well if customers are still subjected to the type of behaviour she has just shown to me. I request that you refund me in full and also refund the administrative fee that Jamie insisted that we pay without listening to what we had to say and for the absolutely shocking customer service that she provided. If the fees in full are not refunded nor do you address my complaint against the false information that you provided that my driving licence details would not have to be provided when the policy was being taken out via the Internet I will take my complaint to the Financial Ombudsman Service where I will seek further compensation to cover my costs and time which I will invoice you for at the rate of £100 plus vat per hour. So far this evening I have spent over 1 hour on this matter when I have better and more important things to do but as a gesture of goodwill on my part I will not charge you for but rest assured further communication caused by your failure to deal with this matter will be charged at the advised rate. I also wish to have a written apology for the absolutely shocking way I was spoken to and constantly talked over by Jamie the Manager and an assurance that your online service will be clearer that if a driver does not want to provide their drivers licence and you accept that at the time of purchase it cannot be changed at a later date. I am aware that you have up to 8 weeks in which to respond to this complaint but as a courtesy I will expect an acknowledgement of my complaint within 2 working days and an estimated time as to when any response to my complaints will be received. Yours sincerely Reviewed on: 16th November 2017
Keith Owen's avatar
Keith Owen

Hidden excess for under 25

1
They have a young driver excess in theses policies which is added on top of voluntary and compulsory excess to make it an extortionate price. Mine went up to £550. Definitely not buying it, wouldn't recommend Reviewed on: 13th September 2017
Abbie Rogers's avatar
Abbie Rogers

AVOID !

1
AVOID! Very dissappointed! Go Girl was cheapest on Confused.com - I paid the deposit then wanted further documents proof of address etc. Result: they increased the price by £2,272.84.!! DEFINITELY UNBELIEVABLE AND UNACCEPTABLE! I stopped immediately being insured by them on the 20th day and I want to have my refund back for the remaining 10 days! Reviewed on: 8th September 2017
Hasan Acar's avatar
Hasan Acar

No after sales service

1
The customer service was terrible. I work in customer service so I know that sometimes this can be stressful, but their service is just appalling! I was put on hold for 20 minutes but one of their female representatives and all I wanted to do was a number plate change. I was then transferred onto a very abusive and aggressive female. Everyone I have spoken to seems to have no idea. On the phone all you could hear was the colleagues chatting amongst each other. I would recommend this company to no one, they do not have any after sales customer service and treat their customers with no respect. My advise would be to stay clear from this company! Reviewed on: 12th August 2017
Sophie's avatar
Sophie

Cheapest Quote

4
I added my 17 year old son as a named driver on my policy when he was learning to drive and Go Girl was the cheapest quote for a young driver. Reviewed on: 21st July 2017
Lorraine Allan's avatar
Lorraine Allan

Cheap and inclusive

5
They were one of the few companies that would insure my 17 year old daughter. Premiums were only 100 pounds more than the existing policy. Reviewed on: 19th July 2017
Peter Saville's avatar
Peter Saville

Complete bullies

1
My daughter had an accident last Saturday and initially they handeled the claim really well. But we were not prepared for what was to come....... First phone call to my daughter because you are under 21 we have to double your excess from £250 to £500 Then she had a message from them asking her to ring them because a couple of days before the accident she had been let go form her job they were saying that she had to pay another £895 on top of her premium!! She has about 4 months left to run. She has since had 3 more messages and 3 emails about the same thing. She is upset enough about damaging her car without these insensitive insurance company. And they have said if she does not pay it within 7 days she will not get her car back, how is that legal. Avoid like the plague Reviewed on: 13th July 2017
Zena Webster's avatar
Zena Webster

Cheap to insure 17yo

5
Quote for adding a 17yo new driver ;earner was just about an extra 125 :) Reviewed on: 5th July 2017
Peter Saville's avatar
Peter Saville

extras

1
Wanted extra on top of quote just outside cooling off period had to cancel which cost me more !!! Reviewed on: 3rd July 2017
Anonymous's avatar
Anonymous

dishonest

1
Shocking company do not use! They intentionally waited until outside the 14day cooling off period tocharge an extra £80 and not accept my no claims history as it would not load into their portal as it was down ! vile people Reviewed on: 2nd July 2017
gordon brown's avatar
gordon brown

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