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Go Girl: Car insurance reviews

Name: Car insurance
Rating: 2.21 (135 reviews)

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2.12

Based on 135 reviews, last reviewed 25th Jun 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

24%

65%

Latest highest rating:

5

Great value insurance Car insurance for me and my learner driver Son was great value and their website was easy to use. I haven’t had to make a claim Reviewed on: 23rd August 2024

Latest lowest rating:

1

Avoid at all costs Reading the other reviews here resonates with my case and I wish I had read the, before I took out my insurance. My son was insured as a provisional d... Read more Reviewed on: 25th June 2025

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About this product

Go Girl offers car insurance to UK drivers.

Go Girl comprehensive car insurance cover offers up to £200 if your handbag is stolen, personal possessions cover and a courtesy car if yours has to be repaired following an accident. Go Girl car insurance also covers up to £100 to replace your child car seat.

Go Girl car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Go Girl before, you can also leave a review and share your experience.

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Go Girl Car insurance reviews (135)

Customer service worsening

Used to be reasonably happy with the service but now finding it almost impossible to speak to anyone about renewing. So disappointing! Reviewed on: 30th May 2023

Reply from Go Girl Hi Gower, our apologies for the issues you've faced trying to get hold of customer services regarding your renewal. Please email your Policy/Certificate Number to [email protected] so we can assist you further. Kind Regards. Response date: 2nd June 2023

How do you contact these people?

I'm trying to renew a policy and you just can't get through to them on the phone or by email. I'm now worrying they would be useless in an emergency? What's happening Go Girl? Reviewed on: 30th May 2023

Reply from Go Girl Hi Elizabeth, I'm sorry to hear you're having issues getting through to us. Would you be able to email your request to [email protected] so we can assist you further? Kind Regards. Response date: 2nd June 2023

Impossible to Contact

I've spent ages on the phone trying to speak to someone from Go Girl about my car insurance, but they don't answer the phone. Being able to speak to someone quickly and easily is the most basic requirement of an insurance company, and Go Girl fail completely. I won't be renewing my car insurance with them, as clearly they don't value or care for their customers. Reviewed on: 18th May 2023

Reply from Go Girl Hi Simon, we're sorry to see this review and hear how you've been unable to contact us. If you haven't been able to resolve your issue yet, please email your request along with your Policy/Certificate Number to [email protected] so we can assist you further. Kind Regards. Response date: 19th May 2023

7 days and still no response

I have been ringing and emailing as I am changing my car and cannot get through to anyone. Customer service is none exsistant god help you if you need to ring to make a claim AVOID AT ALL COSTS Reviewed on: 16th May 2023

Reply from Go Girl Hi Sarah, we're sorry to see this review. If you still haven't been able to speak with someone, please email your Policy/Certificate number to [email protected] so we can assist you further. Kind Regards. Response date: 17th May 2023

Awful customer service

Trying to contact them as my son has passed his test and needs to drive so we need to amend the insurance we have with Go Girl. I have phoned over the previous 3 days, on hold over 5 hours! No reply! Reviewed on: 29th April 2023

Reply from Go Girl Hi Georgie, I'm sorry to hear you're having issues getting hold of us to discuss the amendment to your policy. If you still haven't been able to discuss this, please email your Policy/Certificate Number to [email protected] so we can assist you further. Kind Regards. Response date: 2nd May 2023

Poorest customer service ever

I contacted this company to upgrade insurance having passed test. It was urgent that I could drive . On the first day I held on for 2 hours with no response and no notification of where I was in the queue. I repeated this on subsequent days. I emailed the company to get a reply that they would in touch within 72 hours. I eventually got the phone answered only to be told staff were on a break and to call back!!! I tried again but gave up and bought insurance from a company who were professional answered phones and even called me. Yesterday I phoned first thing at 8am and got to speak to someone and cancelled the insurance with gogirl. This is without doubt the worst company I have ever dealt with and I will tell everyone I know about my experience. Their response to the many complaints made is poor as well asking for people to be in touch with their policy details to which they won’t respond. I would give no stars if I could. They have zero concern for their customers. Reviewed on: 6th April 2023

Reply from Go Girl Hi Christine, we're sorry to hear of the experience you've had in relation to customer services which has led to you leaving us. These comments will be passed on for review. Kind Regards. Response date: 12th April 2023

Just awful

New car insurance policy - within 7 days I received a text and an email saying that my policy would be cancelled in 7 days. No explanation. Tried calling and, as with other customers, nobody answered the phone after being on hold for almost an hour. I tried to call the parent company, Sabre, with the same result. I have emailed so we'll see what happens. This company definitely takes the prize for being the worst I've ever dealt with! Reviewed on: 6th April 2023

Reply from Go Girl Hi, Would you be able to email your Policy/Certificate number to [email protected] so we can attempt to investigate this matter further for you? Kind Regards. Response date: 6th April 2023

Worse experience ever with an insurance company

What an absolute joke your company is. You do realise you have to deal with customers as an insurance company ? Was waiting on the phone for an hour before someone answered to be told you were too busy to take my call so you would call me back this afternoon. I said I really need to sort my insurance out as a matter of urgency so are you definitely going to call back to which you replied yes !! Have a guess what didn't happen. That's right no call. Never have I dealt with such bad service and I've been a virgin media customer. Sorry to say I definitely won't be renewing my cover and if I get no joy tomorrow I'll be contacting the ombudsman as your not fit to run an insurance company Reviewed on: 5th April 2023

Reply from Go Girl Hi Gordon, I'm sorry to hear of your experience in relation to customer services. Would you be able to email your Policy/Certificate Number to [email protected] so we can assist you further? Kind Regards. Response date: 6th April 2023

Never answer phones,

Avoid this company, I keep trying to ring their customer services and they never pick up. Reviewed on: 18th February 2023

Reply from Go Girl Hi Anthony, we're sorry to see this review. If you still haven't been able to speak to an agent regarding your request, would you be able to email your Policy/Certificate Number to [email protected]? Kind Regards. Response date: 20th February 2023

Don't answer phone

Tried ringing twice after passing test both lasted 30 minutes trying to get through possibly time to change insurance immediately Reviewed on: 30th January 2023

Reply from Go Girl Hi Charlie, I'm sorry to hear you're having issues getting hold of someone. If you still haven't managed to resolve your query, can I ask that you please email your Policy/Certificate Number to [email protected]? Thanks. Response date: 1st February 2023

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Go Girl: Car insurance reviews

No new 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Go Girl: Car insurance now

Go Girl Car insurance reviews (135)

Customer service worsening

How do you contact these people?

Impossible to Contact

7 days and still no response

Awful customer service

Poorest customer service ever

Just awful

Worse experience ever with an insurance company

Never answer phones,

Don't answer phone

Review Go Girl: Car insurance now

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