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Go Girl: Car insurance reviews

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2.12
Based on 135 reviews, last reviewed 25th Jun 2025
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Latest highest rating:

5

Great value insurance Car insurance for me and my learner driver Son was great value and their website was easy to use. I haven’t had to make a claim Reviewed on: 23rd August 2024
Tracey Mohabir's avatar
Tracey Mohabir

Latest lowest rating:

1

Avoid at all costs Reading the other reviews here resonates with my case and I wish I had read the, before I took out my insurance. My son was insured as a provisional d... Read more Reviewed on: 25th June 2025
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Sam m
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About this product

Go Girl offers car insurance to UK drivers.

Go Girl comprehensive car insurance cover offers up to £200 if your handbag is stolen, personal possessions cover and a courtesy car if yours has to be repaired following an accident. Go Girl car insurance also covers up to £100 to replace your child car seat.

Go Girl car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Go Girl before, you can also leave a review and share your experience.

Review Go Girl: Car insurance now

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Go Girl Car insurance reviews (135)

You really should get a quote from this company !!!

5
have had 3 car policies with Swinton for several years each year each premium gets higher despite no claims and increased no claim discount we recently swapped a Mercedes over to Go Girl saving £450 a year. My second car is coming up for renewal in May and I have just cancelled my renewal with Swinton and insured with Go Girl saving £300. My third car is due for renewal in July and I will be changing that over too and just to confirm the saving is for a LIKE FOR LIKE POLICY in fact one of the policies we have a lower excess !!! You have to be mad not to get a quote from this company !!! Reviewed on: 22nd April 2019
Gina Aho's avatar
Gina Aho

Outrageous

1
I would advise everyone to think twice before setting up car insurance with this company. The customer service is awful but that's just one thing. When i was setting up the insurance, the lady on the phone talked to me like shit and she actually hung up on me DURING the transaction which was..a bad start. We paid 1420 pounds for 12 months insurance. After 3 months we moved to a new location. When we sent them an email to update them on our new adress, they sent a really unfriendly email,saying that we need to pay an extra 540 pounds (!!!) because the new location falls under a different premium. It was odd as the area was way less busy and now we had our very own garage and the whole building has cctv surveillance. I called them and asked what the extra is for, they said it's the policy. I asked loads of questions to which the response was "this is the policy". After this, I visited their website to check the new price for this location. It was odd to see that the price for a new insurance is £1420. I guess the extra £500 got lost somewhere with my faith in the company attached to it. I called them again and questioned this, but of course the response was that..this is the policy. I asked the lady whether she realises that it is cheaper for me to cancel my insurance and get a new one, even with with them, of course the answer was "this is the policy". So I cancelled my insurance and found another offer for £700 for 12 month. I guess I should thank go girl for saving me money but no. Fck this company. Reviewed on: 28th February 2019
Dobi Tamas's avatar
Dobi Tamas

Poor all round

1
Just now Terrible customer services Terrible customer services, rude staff and extortionate prices for a late payment. Double what banks charge. Their staff refused to offer me any assistance and even went so far as to argue with me. Cannot wait till the policy expires and I do not have to use them again. AVOID AT ALL COSTS..... Reviewed on: 10th January 2019
Andre Nasr's avatar
Andre Nasr

Easy to set up not good when you claim

1
So your car gets stolen and recovered by Police, needs to be assessed, no problem you can get a courtesy car..... you think. Well we haven’t assessed it yet so courtesy car doesn’t kick in until the damage is assessed, a week later still not assessed. No car, no follow up phone calls, you have to chase them. Bad enough having your car stolen, you expect your insurance company to be there for you. Reviewed on: 9th October 2018
AM's avatar
AM

Avoid, Avoid, Avoid!

1
Avoid! We insured a car for my 19 year old daughter, the price was expensive though we had no option but to pay for a new driver, she then moved less than 6 miles to be closer to student accommodation while at university, we were faced with not only a £25 admin increase (fair enough) though an additional over £700, yes, £700 added to the policy to cover the period from September 2018 - May 2019, this £700 is the equivalent of a full year, we do not live in areas which are considered as "high risk" for insurance purposes, they gave us 7 days to respond or risk loosing the policy and not being insured, the telesales member of staff was absolutely useless, Insurance Ombudsman will be hearing from us. Reviewed on: 17th September 2018
Cheryl Marwick-Watt's avatar
Cheryl Marwick-Watt

WORST COMPANY EVER

1
They are FRAUDS, hidden costs and terrible customer service, very rude and patronising. when asking simple questions they would try to withhold information.  Reviewed on: 3rd May 2018
Anon's avatar
Anon

Horrific!

1
Don't do it, you will seriously regret it! Reviewed on: 4th April 2018
Paul Boyd's avatar
Paul Boyd

CANCELLED MY POLICY WITHOUT wARNING

1
I had a policy with go girl and my sister got one too for my car so she could learn to drive, we hadn’t realised you can’t have two policies but now we do. They EMAILED us to tell us my sister needs to cancel hers in seven days or I’ll lose mine. So my sister rang up to cancel her side as we know know two policies is not aloud. Not only did I get a £45 card charge, but my insurance got cancelled because I MYSELF didn’t ring up! We were only told my sister should call so that’s what we did, having good faith that my policy would continue. They cancelled my policy without telling me so I had not been aware I was not insured! I am absolutely devastated and broken by this, I had paid my insurance annually and my 3 years no claims was about to come through on the 1st of April! I’ve now lost a year of no claims, got no insurance on my car because they cancelled it and I have no money back. As a student nurse money is tight and I now have to ask family members for help. How is email official communication?????? You wouldn’t email a company to cancel insurance? In fact I wasn’t even told it would be cancelled. They should have called me! I’m now stuck in their vicious loop. The manager was un helpful and didn’t want to know so I will try and call tomorrow and reason with them for at least some sort of partial refund and cover letter. Only checked the policy because of the £45 card charge... this company is vile. Reviewed on: 10th March 2018
Izzywizz1930's avatar
Izzywizz1930

DANCING WITH THE DEVIL

1
JUST BECAUSE IT'S CHEAP IT DOESN'T MEAN IT'S LEGIT!!! MASSIVE LESSON LEARNT WITH THIS COMPANY!! Got insurance out with go girl on my first car after being with a different insurer for a year. Purchased a different car and changed over vehicles over the phone along with other details including informing them that I am no longer a student I am working now and will be using the car to get to work and back, fully comp, courtesy car, I made sure I had the lot. Unfortunately I got into an accident a little over 3 months later (March 2015), when it came to the claims Go Girl where no were to be seen. I had not received any paper work or emails from them upon signing up for the insurance, which I understand I should have chased up, but seeing as my direct debits were coming out fine I thought all was well...however they informed me after reporting the accident that I was not entitled to a courtesy car as my vehicle was a write off even though I had added courtesy car as an extra and I had been paying the extra £25 a month for it!!! They also informed me that I was not covered at the time of the accident because I did not have commuting on my policy as the accident occurred whilst I was coming from work EVEN THOUGH 3 MONTHS PRIOR I HAD CHANGED ALLLL OF THAT. Go Girl literally dropped me and my case without an apology what so ever! The guy who was apparently the manager even laughed at me on the phone when I cried after he told me "you're all alone on this one love". I then had to carry on paying the insurance policy until it ended 5 months later though the vehicle was sat somewhere in bits! A lady on the phone told me that if I didn't debt collectors would be sent to me and they'd even take my belonngings. I lost my job, ended up in a financial mess and suffered injury due to the accident resulting in 7 months of physiotherapy and acupuncture. I was put into such an emotional turmoil by the situation, luckily through advice from someone in passing 2 weeks after the accident I contacted a company called Accident Exchange, who were professionals (unlike these thieving *insert whatever word/s comes into your mind*)they took my case on. The case lasted 2 years of back and fourth, with Go Girl refusing to intervene or show any support or communication and a total of £78000 in hire cars! Oh I loved driving brand spanking new Mercs, BMWs, Audis, Golfs and Fords. But the stress of having car change overs every 3 months and paranoia of damaging a vehicle that doesn't belong to you definitely heavily outweighed the joys of driving around in fancy cars! All these were charged to the third party. A split second choice of choosing Go Girl on confused.com caused me and my family so much difficulty and stress. Everyday I wished I had gone for a proper company. Unfortunately like every other incompetent and dodgy insurance company out there Go Girl took the easy way out! They knew the case would be hard going and did not want to be involved. I tried to make a complaint to the management but my complaint was just dismissed and again I was laughed at. Be very weary if you go with this company, do all your homework! Bite the bullet, pay the extra and go with a known legitimate company. I used a website called reviews.co.uk to post this very same review, only to receive a threatening 4 page letter from a member of staff basically warning me off any further reviews or complaints as they had seen my review, funny how they were fast to make contact and dig up my policy details. Pure bullies!! They said this would be the last time they contacted me regarding this issue...after how many years of not contacting me go girl?? They also cockily attached a leaflet for making complaints via the ombudsman. These guys are so twisted they will basically tell you you the earth is flat no arguement!! Reviewed on: 7th January 2018
ClaraBella333's avatar
ClaraBella333

AVOID, RIP OF MERCHANTS, LIAR,S , TWO FACED , REVIEWS SAY EVERYTHIG

1
MY SON was hit up the rear by a van 6 weeks ago told go girl about it and that the other insurance company was sorting every thing out a few days later go girl notified they was canceling my insurance don,t ow them a penny the woman on phone said today received a red letter from I.C.B DEPT COMPANY demanding i pay £1087.44 not heard a thing from go girl in 4 weeks then get this letter the woman on phone at go girl because they was cancelling there would be no charges and we owed them nothing at all so they need to listen to there recorded phone call because i recorded every phone call to them so i have the proof so now i have been i contact with the financial ombudsman service and the F.S.C.S over this matter BEST ADVICE STEER CLEAR Reviewed on: 18th November 2017
chris burnish's avatar
chris burnish

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