Write a review

Go to business site

Covea Insurance: Car Insurance reviews

Name: Car Insurance
Rating: 1.36 (15 reviews)

View other Covea Insurance products

1.36

Based on 15 reviews, last reviewed 20th Apr 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

13%

4 star

3 star

2 star

87%

Latest highest rating:

5

Top notch Quality service. Great people. We Reviewed on: 15th September 2021

Latest lowest rating:

1

Covea Insurance - Absolutely Appalling My experience with Covéa Insurance has been completely appalling. I reported a claim in early March, some days later I was contacted and informed tha... Read more Reviewed on: 20th April 2026

Read all reviews Write a review

About this product

Before selecting your next car insurance provider, find out what genuine customers have to say about the company and its policies. We collect Covea car insurance reviews to give you insight into what you can expect from the provider.

Covea provides commercial, motor, property and protection insurance, serving millions of policyholders. Covea offers a variety of benefits with standard car insurance policies, including a courtesy car, repairs and access to a 24/7 claims helpline.

Find out what Covea policyholders have to say about the service they’ve received by reading our Covea car insurance reviews. See how existing customers rate their customer service experiences, and whether any additional add-ons they may have selected were worth the extra cost. If your main priority is a low-cost premium, find out how others feel about the price of their policy.

Have you had a car insurance policy with Covea? Share your honest experience with our Smart Money People community. Share how you found your time with Covea, and whether you’d recommend them to a family member or friend. Did you have to make a claim, and if so, how well was it handled? Did you encounter any issues throughout your policy? Would you renew your policy? Leave a Covea car insurance review today. Together, we can help people like you make better decisions.

Review Covea Insurance: Car Insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

Covea Insurance Car Insurance reviews (15)

Covea Insurance - Absolutely Appalling

My experience with Covéa Insurance has been completely appalling. I reported a claim in early March, some days later I was contacted and informed that an SP30 from August 2025 had not been disclosed. I had, in fact, reported this to my broker, Santander UK, and subsequently provided written evidence of the disclosure to Covéa. Despite this, Covéa contacted me to inform me that they were: Applying a 21% penalty for “non-disclosure” of the SP30. When challenged on the evidence submitted, they confirmed that they had this on file but no-one had bothered to read or review it before applying the penalty. I was informed that they would refer the matter to management and I would receive a call in 3-4 days. Several weeks later, they have repeatedly failed to provide updates or resolve the claim. I have made calls to the customer service team, who have basically been rude and obstructive: I have been implicitly accused of dishonesty, with suggestions the documentation submitted for proof of disclosure was not valid. I have been promised many call backs, none of which have been honoured. I have been met with repeated refusals to let me speak to a manager, on the call today, I asked to speak to a manager more than 10 times, and the lady I was speaking to refused to even check if a manager was available, instead informing me that the evidence provided for the disclosure was insufficient and that a manager would "just tell you the same thing". On the call today and when I was again accused of non-disclosure and dishonesty, I said that I would make a report to their CEO, I was told to “do what you like, it won’t make any difference” I said that I would make a formal complaint and involve the Financial Ombudsman Service, I was promptly informed that the route to the Financial Ombudsman would be "blocked" by Covea whilst they investigated the complaint internally, a process I am informed takes a minimum to 6-8 weeks. My broker Santander has also been brought into the mix as they claim that Santander failed to pass on my disclosure and were now refusing to respond to any communication from Covea. So essentially, no apologies for the delays and lack of communication on their part, just a shifting of blame and obnoxious statements about how they will handle any complaints that may be forthcoming. As of today, 20th April, the claim remains unresolved with no clear outcome. I am relatively lucky my vehicle is still driveable, there was no other vehicle involved in the incident and no-one was hurt. I can only imagine the situation I would be facing if it had been a serious collision... That said, I am facing significant body work repairs and the insurance premiums that I have paid, have effectively been for nothing! There are no circumstances under which I would deal with this organisation again and would not recommend them to anyone. Reviewed on: 20th April 2026

Terrible customer service and dreadful claims process.

Terrible customer service and dreadful claims process. Two years on and still no pay out Reviewed on: 23rd August 2024

Worst

Undoubtedly, the most disappointing car insurance experience I've had in my 23 years of purchasing coverage. Despite my accident occurring on April 29th, it is now June 5th, and there has been no discernible advancement with my claim. Numerous emails and phone calls have yielded no progress whatsoever. It's my own regret for choosing such a company, as I had no idea that Post Office Insurance would employ such an abysmal underwriter. I have filed a complaint with the financial ombudsman and am currently enduring the agonizing wait for a resolution to this prolonged and distressing claims process. Reviewed on: 5th June 2023

Told DVLA my car was scrapped!

Incorrectly informed the DVLA my car was scrapped. I had to spend time and money to find out who was responsible. Covea admitted they mistyped car registration. Refused to log a complaint/reimburse as I was not a customer. Reviewed on: 16th November 2022

Unacceptably service

From April this year i have spent over 100 hours and over a hundred calls to get my car repaired. This was an non fault accident. Can't get someone to take responsibility for the organisation to get this sorted, passed from sainsburys to covea to Auxillas. 4 months and it has still not been resolved. Shocking service Reviewed on: 24th August 2022

Awful firm

Avoid this firm , takes forever to get them to answer the phone , they don’t action anything they say they will . No information given at all Reviewed on: 26th July 2022

Poor start to Vitality JV

Very poor service re: Vitality motor insurance - has turned me off both Covea and even Vitality by association Reviewed on: 15th October 2021

the right place for circus insurance

if you need circus insurance this is the place. we insured out truck it was stolen and recovered they won't pay out having to use the courts and the ombudsman you will hey great circus insurance and be treated like a clown by bits of kids that work for no covea insurance Reviewed on: 2nd October 2021

Top notch

Quality service. Great people. We Reviewed on: 15th September 2021

Thank you

After being involved in an accident that was not my fault , and then the COVID19 outbreak as a key worker Covea kindly kept me in a hired car for over 2months until I could purchase another car. I can only thank them for supporting me to continue working throughout all of these uncertain times Reviewed on: 5th June 2020

Do you have a different Covea Insurance product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Breakdown cover
from Emergency Assist 1.00 from 30 reviews
Caravan Insurance
from E&L 5.00 from 1 reviews
Specialist car insurance
from Marmalade 4.82 from 1490 reviews

Want to see more from Covea Insurance?

Home Insurance
from Covea Insurance 1.30 from 9 reviews
Liability Insurance
from Covea Insurance 1.00 from 1 reviews
Business Insurance
from Covea Insurance 1.00 from 3 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub