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Mark Bradford

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Review of the Covea Insurance, Car Insurance:

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Covea; Thieving corrupt company

WARNING TO EVERYONE ABOUT Covea Insurance Plc and Apollo Motor Group THEY ARE THIEVING, ENGINE TAMPERING, CORRUPT, LYING CROOKS! Long story short… My wife’s car was hit in a corner of Sainsbury’s car park Newbury at the end of August (minor damage to bumper & wing) so it was picked up by Covea’s approved garage Apollo Motor Group of Portsmouth & taken to their Basingstoke branch. Covea decided to write it off despite the car being mechanically sound when Apollo picked it up from us. They had the car for 4 or 5 weeks but no-one contacted me to say it was a write off until I rang them. I decided to get the car repaired from an independent body-shop recommended by a friend who owns his own insurance brokerage rather than accept their insulting salvage amount. The body-shop alerted me to a few things when I picked it up a few days later including the coolant container & lid being damaged so oil was mixing with the coolant. On the way home I broke down on the M4 & was rescued by the AA. The body-shop said that the car had been tampered with because oil was mixing with the coolant & sprayed all over the engine. Only the bumper was damaged; now the car’s engine is ruined beyond repair. Covea & Apollo deny any liability but they are lying! The body-shop is convinced Covea sabotaged the car & took parts for other vehicles which happens a lot apparently on ‘write-off’s; they also stole the spare wheel, jack & tow device from the boot but again deny that! The body-shop is convinced they removed parts knowing they were going to write it off which is very concerning; it was also filthy when it was returned. I HAVE REPORTED THE THEFT TO THE POLICE & now will pursue them thru’ the Financial Ombudsman. The car was fully serviced & MOT’d recently so there was nothing wrong with it mechanically; but when I picked it up & drove it back it seized up & the damage is terminal…the engine has been tampered with & parts taken from it…the missing wheel & jack proves this. Something very suspicious has happened since I decided to reject the salvage offer. Finally my broker @GroveandDean have been so unhelpful too. DO NOT INSURE ANYTHING WITH @CoveaInsurancePlc or use @apollomotorgroupltd Reviewed on: 30th November 2019

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