Theft claim refusal

Following a plant trailer theft and damage to a commercial vehicle we discovered we had the misfortune to have had insurance with Covea for the plant trailer. The vehicle damage was dealt with promptly by NI G insurance and paid within weeks. The other cl Read more

Following a plant trailer theft and damage to a commercial vehicle we discovered we had the misfortune to have had insurance with Covea for the plant trailer. The vehicle damage was dealt with promptly by NI G insurance and paid within weeks. The other claim has run on for months, no one from Covea has bothered to visit site to assess the details and has finally been refused. We have now lodged a dispute with the Financial Onbudsman. I would avoid this company at all cost.

Reviewed on 16th August 2022

D Armstrong

Husband died and Covea did not pay out.

Husband died and had a life insurance policy with Dead happy which is underwritten by Covea. I received a letter in the December to say they would pay the claim and to send through the Grant of probate. Had a thank you card from Winstons wishes for their Read more

Husband died and had a life insurance policy with Dead happy which is underwritten by Covea. I received a letter in the December to say they would pay the claim and to send through the Grant of probate. Had a thank you card from Winstons wishes for their payout in March and Then had an letter to say they weren’t paying out. The stress and anxiety this has caused has been awful. Covea have been uncaring and unsupportive throughout this and have made an already bad time absolutely horrendous.

Reviewed on 5th June 2022

Claire White

Disgusting bunch of Liars and con artists

Stay clear folks ! Absolute disgrace of a company ! Lie after lie after lie that comes from each of them !

Reviewed on 14th March 2022

Stacey McKinstray

Very poor customer service.

Following a burglary on our home this summer, our experience in dealing with this company has been appalling. They have been hard to contact, dismissive, unhelpful and shown no compassion. We made a huge mistake in taking our insurance with them and will Read more

Following a burglary on our home this summer, our experience in dealing with this company has been appalling. They have been hard to contact, dismissive, unhelpful and shown no compassion. We made a huge mistake in taking our insurance with them and will not repeat this error next year.

Reviewed on 26th October 2021

Paul Daniel

Appalling

Leave well alone. Rejected my claim despite all evidence. Absolutely appalling. Update : 7th January 2017. Still awaiting a result for the complaint raised through the companies internal complaints procedure which can take 8 weeks. Then I can contact t Read more

Leave well alone. Rejected my claim despite all evidence. Absolutely appalling.
Update : 7th January 2017.
Still awaiting a result for the complaint raised through the companies internal complaints procedure which can take 8 weeks. Then I can contact the insurance ombudsman. I have photos to validate my claim, in which the company can see things that do not exist and I have testimonials from the contractors to prove it. I have contacted their CEO, James Reader, by email. He has told me not to contact him again !
Do not be fooled by what appears to be good premiums and excesses. An insurance company is only good if claims are handled fairly.

Reviewed on 1st January 2018

Christopher Lloyd

House Insurance at it's best

Quality home Insurance with good sums insured and excess.

Reviewed on 25th September 2017

Debbie Adams