Very poor customer service.

Following a burglary on our home this summer, our experience in dealing with this company has been appalling. They have been hard to contact, dismissive, unhelpful and shown no compassion. We made a huge mistake in taking our insurance with them and... Read more

Following a burglary on our home this summer, our experience in dealing with this company has been appalling. They have been hard to contact, dismissive, unhelpful and shown no compassion. We made a huge mistake in taking our insurance with them and will not repeat this error next year.

Reviewed on 26th October 2021

Paul Daniel

Appalling

Leave well alone. Rejected my claim despite all evidence. Absolutely... Read more

Leave well alone. Rejected my claim despite all evidence. Absolutely appalling.
Update : 7th January 2017.
Still awaiting a result for the complaint raised through the companies internal complaints procedure which can take 8 weeks. Then I can contact the insurance ombudsman. I have photos to validate my claim, in which the company can see things that do not exist and I have testimonials from the contractors to prove it. I have contacted their CEO, James Reader, by email. He has told me not to contact him again !
Do not be fooled by what appears to be good premiums and excesses. An insurance company is only good if claims are handled fairly.

Reviewed on 1st January 2018

Christopher Lloyd

House Insurance at it's best

Quality home Insurance with good sums insured and excess.

Reviewed on 25th September 2017

Debbie Adams