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Hastings Direct: Home insurance reviews

Name: Home insurance
Rating: 3.86 (92 reviews)

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3.86

Based on 92 reviews, last reviewed 13th Oct 2026

1200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

46%

18%

29%

Latest highest rating:

5

great flexibility on cover great levels of cover and choice to customise, good price Reviewed on: 13th October 2026

Latest lowest rating:

1

Never use this company After dealing with these via a claims process, i can now understand why which have them at the bottom of the list of insurers. We claimed for water le... Read more Reviewed on: 9th October 2026

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About this product

Hastings Direct have three different home insurance policies to choose from with varying levels of cover.

Opt for Hastings Essential, Hastings Direct or Hastings Premier. You can choose optional home legal expenses and home emergency cover; they are included as standard with the Hastings Premier policy.

Hastings Direct home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Home insurance reviews (92)

great flexibility on cover

great levels of cover and choice to customise, good price Reviewed on: 13th October 2026

Very reasonable premium

Very reasonable premium for contents insurance, though high water damage excess. Reviewed on: 12th October 2026

Never use this company

After dealing with these via a claims process, i can now understand why which have them at the bottom of the list of insurers. We claimed for water leak/damage, their contractors not only did bad workmanship they also cut corners, omitted away from scope and left our home unhabitable with no water, heating, kitchen, electrics. This is on-going with ombudsman but they have decided to make 2 nhs key workers, 2 kids (1 with autism) homeless by cutting our accomodation. They have took no responsibility for the issues, instead of hiring independent surveys they sent their network. Claire Griffin case manager has zero customer service skills, is aggressive and has a major lack of empathy, I have no idea how they got a customer facing role. I have emailed their CEO, Local MP, Newspapers as this behavior from such a huge business is discusting. I urge everyone to stand clear of Hastings Insurance. Reviewed on: 9th October 2026

Insurance Bargain

Took out contents insurance for a very competitive price Reviewed on: 15th September 2026

Not had to claim for a few years but still satisfied...

Not had to claim for a few years but still satisfied with the cover it gives you Reviewed on: 21st August 2026

Great cover at a great price

Great cover at a great price very pleased and have stayed with them for a few years now Reviewed on: 21st August 2026

Great cover right price

Offered good cover a better deal than with my previous insurer.Also some of the benefits were better than previous provider Reviewed on: 20th August 2026

overall really good

overall really good and called to give me a discount in my renewal as wasnt happy with price quoted, which did reduce and decided to renew with the same company Reviewed on: 20th August 2026

Happy.........................

Good price......................... Reviewed on: 20th August 2026

Great cover

got above average home cover for an affordable price Reviewed on: 20th August 2026

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