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Hastings Direct Home Insurance Reviews

Ratings based on 20 reviews Last review 2 months ago

Hastings Direct home insurance reviews can tell you how good this product really is. How quickly did you get the policy documents? How well did Hastings Direct handle your home insurance claim? Our Hastings Direct home insurance reviews can help you...

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Hastings Direct home insurance reviews can tell you how good this product really is. How quickly did you get the policy documents? How well did Hastings Direct handle your home insurance claim? Our Hastings Direct home insurance reviews can help you to find out this and much more. Have you ever had a policy with Hastings Direct? You can tell us about it by writing your own review below.

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Your Home Insurance Reviews (20)

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9th November 2019

Avoid immoral staff and ethics

One star rating but would rather zero... Absolutely dreadful company to have dealings...

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One star rating but would rather zero... Absolutely dreadful company to have dealings with.
We have had our car stolen so 3 weeks on and no further forward getting a resolution.
Our first communication with Hastings straight away the advisor threw down our necks how much it was going to cost us. Sympathy doesn’t ring out of their mouths they don’t care it’s turned your life upside down.
We have had to purchase another car on finance whilst we wait for them to sort their sorry backsides out.
We sought a new policy with a 64 plate ŠKODA Octavia AA were offering 12 months fully comprehensive for £330 a month £200 excess. We called Hastings (30 mins of being on hold) to see if they could be competitive so the adviser told us if we paid £116 for the rest of the policy (4 months left) we would have no more to pay till Renewal. How wrong she was!!! It turns out as well as the £116 they lied about they still want £29.85 for the next 4 months as well That’s costing us nearly £240 for 4 months insurance!!! When we could have had 12 months for £90 more! Hastings you’re absolutely despicable every member of your “team” doesn’t know if they are a flag or a balloon every adviser pulls bs from the back of their imagination and fill us with lies.
I’m livid and will do my upmost to share the disgusting experience I’ve had. From hours and hours of being on hold sitting through your monotonous Hypocritical recordings, trying a to find an adviser that actually knows something... it’s a joke you’re a joke and as long as I have a hole in my head I will make sure I never use you again and slate your company till I’m blue

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10th October 2019

Admin charges after you have taken out the policy

I have had nothing but problems with this...

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I have had nothing but problems with this company.
As we had an insurance policy for one car already with this company,
I asked for a quote for another car and got a great price. Unfortunately when the policy came through, they had made it a multicar policy, so the great price was for only 6 months not 12 months, so not great at all.
When I phoned and pointed this out, they wanted to keep £20 for administration even though the policy had not started. The next trick was to pay back £100 less, as they decided they would keep this to cover the remaining months direct debit payments due on the original car policy they had added this vehicle to. After 2 hours of phone calls they agreed to pay everything back.
I then did a quote on two comparison websites and took one of those out. Hastings then called to say the quotes did not match and they would need £55 to amend the policy. I was told I could cancel the policy, but would have to pay £20 admin fee, even though my exact job was not listed on the comparison site. After another two calls they agreed to reduce the extra I would have to pay from £55 to £20 as they would waive their £35 admin fee.
When this policy expires I will not deal with Hastings again as I have a feeling this is their way of bumping up your insurance cost in admin fees.

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31st July 2017

Good Product, Shame About the Extra Charge

Found the insurance through a comparison website. Good coverage and good price. However, I wanted to think things over and maybe arrange the insurance direct (in case I had any further questions not covered by the info I got online) but that would...

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Found the insurance through a comparison website. Good coverage and good price. However, I wanted to think things over and maybe arrange the insurance direct (in case I had any further questions not covered by the info I got online) but that would have cost me an extra £12 plus just to speak to someone on the phone about the policy... Did end up taking the policy but didn't go direct.

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5th November 2015

simple and hassle free

Hastings direct offered a simple and quick insurance quote. Their website is easy to navigate and very user friendly giving the option to tailor make your policy to suit your own needs. The price offered was the best around and the final step to...

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Hastings direct offered a simple and quick insurance quote. Their website is easy to navigate and very user friendly giving the option to tailor make your policy to suit your own needs. The price offered was the best around and the final step to purchase the insurance was hassle free and quick.

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