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Hastings Direct: Home Insurance reviews

Name: Home Insurance
Rating: 3.22 (58 reviews)

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3.02

Based on 58 reviews, last reviewed 18th May 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

40%

16%

34%

Latest highest rating:

5

Great price, not had to contact them yet though Great price, not had to contact them yet though Reviewed on: 5th September 2024

Latest lowest rating:

1

Do not buy the insurance from them, you will flush t... Do not buy the insurance from them, you will flush the money down the toilet. The only thing they are able to do is finding excuses over excuses to de... Read more Reviewed on: 18th May 2025

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About this product

Before taking out a home insurance policy, you should check customer reviews to be confident that the provider is reputable. Although a secure policy is key, a provider you can trust is just as important. We collect Hastings Direct home insurance reviews to provide you with insight from genuine policyholders.

Hastings Direct offers buildings insurance, contents insurance and a combined policy of the two. Choose between Hastings Direct and Hastings Premier, depending on your needs. All policies can be tailored to meet your individual needs and budget. You can make your policy more secure by adding on additional extras.

Does Hastings Direct sound like the right provider for your home insurance needs? Find out more about the insurer and its policies from genuine policyholders on Smart Money People. Learn how satisfied customers were with the service they received and whether they would renew their policies. Find out how secure both levels of cover are to help determine which is right for you. Read our Hastings Direct home insurance reviews today.

Have you had a home insurance policy with Hastings Direct? Share your experience with others. Tell us why you chose them as your insurer, and which policy you selected. Were you satisfied with your choice and was the price of your premium reasonable for the level of cover? Would you recommend Hastings Direct to your family and friends?

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Hastings Direct Home Insurance reviews (58)

Do not buy the insurance from them, you will flush t...

Do not buy the insurance from them, you will flush the money down the toilet. The only thing they are able to do is finding excuses over excuses to deny your claim. Absolutely the worse insurance company I have been with. Cancelled my insurance after 6 months. I have a external wall damaged by the storm in December. First they said it wasn't coved because wear and tear, then because the weather condition, then back to wear and tear excuse, then I wasn't covered because I already claimed for the conservatory (I don't have a conservatory and I just bought the house couple of months before) then I have to proof ownership, not of the house but of the wall. Then denied and closed my complaint without giving a toss, then I gave up regardless the ombudsman service said my claim is based on fact, but the legal procedure will be more expensive than fixing the wall on my own expenses. Save yourself and avoid this company like the plague. Reviewed on: 18th May 2025

Blanket Refusal To Renew Home Insurance

Received anote 28.12.24 saying they would not renew our home insurance when it runs out in a month. No specific reaosn given, juts that some area had more thefts etc even though I am not aware of any near us. Reviewed on: 28th December 2024

Did not honour home emergency, did not honour storm...

Did not honour home emergency, did not honour storm damage claim, did not honour contents and offered less than a quarter of the cost of remedying the internal damage under accidental damage. Also instruct their surveyors to write down poor workmanship or wear and tear or malicious damage to falsify reports in order to reject genuine claims. Avoid like the plague. Reviewed on: 15th October 2024

Leak in my bathroom

I had a leak in my house back in June 2023 and Hastings Direct still haven’t completed the works. I have had so many different people from Hastings contact me, mis informing me. I was without carpet in my living room for 8 months. My husband, my 8 year old (7 at the time) and myself had to deal with concrete that was so dusty. We were all coughing a lot because of it. When I asked them for an update, they told me it’s that time of year. People get coughs. Johns of Nottingham who were the contractors were incompetent too especially Jason. My old bathroom vanity unit was damaged when it was ripped out so a new one had to be fitted. Jason told me he couldn’t find a new.one. He measured my bathroom then went away for a long time giving me excuses then had to come back again to measure up again. I ended up asking for someone else and Tim ended up doing the bathroom. It had to be a bespoke unit and I think that was what they were trying to avoid because they were constantly scrimping on money. September 2024 and the works are still not complete. AVOID AVOID AVOID they have made my life hell and still are. Reviewed on: 20th September 2024

Great price, not had to contact them yet though

Great price, not had to contact them yet though Reviewed on: 5th September 2024

Easy to arrange with excellent insurance cover

Easy to arrange with excellent insurance cover Reviewed on: 4th September 2024

My renewal premium has increased by over 30%.

My renewal premium has increased by over 30%. I will be looking for alternative supplier Reviewed on: 4th September 2024

Was the cheapest home insurance for what we wanted a...

Was the cheapest home insurance for what we wanted and provided good clarification on all the points we asked about. Reviewed on: 4th September 2024

easy to do

Bought this year- easy to do - simple questionnaire which covered everything Reviewed on: 4th September 2024

Hastings are great

I had hastings for one year it was a smooth experience and they covered everything I needed and wanted. Unfortunately I had to leave as their price had risen a bit too much for me. Leaving was easy, no problems. Reviewed on: 4th September 2024

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