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Hastings Direct: Home insurance reviews

Name: Home insurance
Rating: 3.33 (70 reviews)

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3.22

Based on 70 reviews, last reviewed 7th Sep 2025

700% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

42%

16%

33%

Latest highest rating:

4

Easy to manage on line Easy to manage on line, app useful. Good price, easy to to understand policies Reviewed on: 7th September 2025

Latest lowest rating:

1

Cheap.. but it shows! Very poor customer services! Initially had to answer lots of questions eg does the house have a slate or tile roof? ( they knew all that anyhow) Total... Read more Reviewed on: 17th July 2025

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About this product

Hastings Direct have three different home insurance policies to choose from with varying levels of cover.

Opt for Hastings Essential, Hastings Direct or Hastings Premier. You can choose optional home legal expenses and home emergency cover; they are included as standard with the Hastings Premier policy.

Hastings Direct home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Home insurance reviews (70)

AVOID they take your money but hate paying out!

Accidentally damaged a ring and lost the stone. Despite repair cost being under the quoted 'value' they wouldn't pay out because the entire ring was worth more..???.. So, if you want a valued item repaired under insurance don't bother claiming. Take good advice: *Go elsewhere* Reviewed on: 22nd February 2023

Do not buy Hastings home insurance

We had a roof leak after a storm just before Christmas and suffered internal damage . We have now been told it was our fault as it was “wear and tear” on the roof !! They sent a drone up and that was that !! No one came to have a look . Please do not use Hastings home insurance as it’s not worth the paper it’s written on . I don’t believe they would pay out for anything. How can you not be insured for storm damage ??? Go to a proper insurer . TOTAL RUBBISH Reviewed on: 16th February 2023

Not fit for purpose

Hastings Direct, so they tell me, are not an insurance company, they are a broker. Integra is said to be the insurer, with customer issues/complaints being bounced between both. They took over 4 months to deal with my claim, for water damage. They then charged me a £500 augmented excess to 'trace and access' the leak, while at the same time telling me I would have to pay for tracing and dealing with the leak, leaving me considerably out of pocket. Hastings passes the buck to Integra and vice versa. Hanging on the phone, again one day I was struck by the call-waiting message on replay, listing things that couldn't be claimed for, including storm and flood damage. I have escalated the matter with the financial ombudsman and warned others to avoid them at all costs. Steer clear! Reviewed on: 3rd November 2022

Great value insurance

I have my house contents insurance with Hastings and have automatically renewed it due to the cost and service Reviewed on: 13th September 2022

Home emergency- locks needed changing

My daughters bag was stolen with house keys in her bag. Called HastingsDirect home emergency number. Call answered in seconds, no call menu’s , no offshore call centre. Call handler very helpful and knowledgeable, explained the process and time lines. Whilst on the call had txt msg with a link that took me to a job tracking service a bit like tracking a parcel delivery but better. Locksmith calling within 20 mins and arrived within 1 hour. Very polite and helpful. Changed all locks within 30 mins and left a contact number to call direct if any issues. Fantastic service 10/10. Thank you HastingsDirect Reviewed on: 12th June 2022

Terrible

Bought a house insurance to cover building and content. When I tried to claim for a cracked and chipped toilet bowl after accidentally dropping a glass perfume bottle in it, I was advised this was not covered at all by neither content or building insurance. This was after 5 days of communication (!) Having disseminated the policy for both, I uncovered that I had paid for a very expensive document that was not worth the paper it was written on. I immediately cancelled it and went back to my old trusted insurer despite being more expensive. PLEASE don't make the same mistake as I did and waste your time or money! Hastings Direct are only a broker not the insurer. The only people benefitting are Hastings. Reviewed on: 16th July 2021

Terrible!

Great price & everything clearly explained

I was very impressed with the quote I was given by Hastings Direct. Staff were very helpful & answered all my questions. I renewed for a second year with Hastings Direct. Reviewed on: 13th July 2020

Great quote, shoddy service

Their quote on Confused.com for home and contents insurance ticked every box; that is until I tried to complete my purchase with the provider, all I got was a twily wheel which continued for the next 30 mins until it timed out. I contacted by Facebook Messenger, to be informed they were having "technical" issues and they could get someone to call me but it would take up to 3 days (my insurance was due for renewal before that). They then gave me a link to webchat trying to speak to anyone proved impossible. Then I tried phoning - the number given was one which costs £6 to call (very small letters - beware if considering phoning!!). but eventually, after persisting via Facebook messenger they supplied two other numbers - neither of which actually worked! either the person supplying them was clueless about this or they were trying to fob me off personally I would never consuder thiscompany again; they are a complete joke - if that is how they go about trying to attract new custom I shudder to think about the treatment I could get if I were with them and needed to make a claim. I am glad I never actually parted with any money and took out a policy with them. How they continue to function with this kind of shoddy service is beyone me! Reviewed on: 12th July 2020

Home Insurance

Home insurance excess too high to deal with water damage Reviewed on: 27th April 2020

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