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Hastings Direct: Home insurance reviews

Name: Home insurance
Rating: 3.96 (89 reviews)

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3.96

Based on 89 reviews, last reviewed 15th Sep 2026

1100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

46%

18%

29%

Latest highest rating:

4

Insurance Bargain Took out contents insurance for a very competitive price Reviewed on: 15th September 2026

Latest lowest rating:

1

Home Insurance claim for flood. Home Insurance claim for flood. Had to be relocated and their offers of how much to give for alternative accommodation are a joke. Despite sending the... Read more Reviewed on: 27th May 2026

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About this product

Hastings Direct have three different home insurance policies to choose from with varying levels of cover.

Opt for Hastings Essential, Hastings Direct or Hastings Premier. You can choose optional home legal expenses and home emergency cover; they are included as standard with the Hastings Premier policy.

Hastings Direct home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Home insurance reviews (89)

Hastings are great

I had hastings for one year it was a smooth experience and they covered everything I needed and wanted. Unfortunately I had to leave as their price had risen a bit too much for me. Leaving was easy, no problems. Reviewed on: 4th September 2024

Excellent company

They were very helpful in reducing my yearly premium Reviewed on: 24th August 2024

The best product for the price

The best product for the price, comprehensive cover with value Reviewed on: 24th August 2024

Competitively priced.

To date I have not had to make a claim and have limited dealings with Hastings but customer service has been polite and efficient and pricing competitive. Reviewed on: 23rd August 2024

Our home insurance was very competitively priced, wi...

Our home insurance was very competitively priced, with low excesses and high cover. It was easy to personalise our cover and add on valuables such as an engagement ring, and gadget cover for both inside and outside the home. Reviewed on: 23rd August 2024

So easy to use their website and get a quote

So easy to use their website and get a quote Reviewed on: 23rd August 2024

Really easy to set up a policy.

Really easy to set up a policy. They’re always competitively priced against other providers. Their app makes the policy easy to manage and if you need to make any changes. Reviewed on: 23rd August 2024

Were the cheapest by a small amount but have used in...

Were the cheapest by a small amount but have used in the past and very competitive and good customer service. The app they have is about as good as insurance companies have figured out so far. Always worth topping up with a cashback somewhere too Reviewed on: 23rd August 2024

Disgrace.

Disgrace. Basically accused of lying to save them £100. Because I was not in the room when the damage occurred they referred to this as an inconsistency rather than simply honest. Liars and cheats. Took 3 months to refuse to pay so paid £50 in premiums whilst waiting. AVOID. Reviewed on: 10th January 2024

If only minus stars were possible!

Horrific! A leak that started the size of a coin is now over 4 ft in diameter! They've sent 3 plumbers who have all made the situation worse. It's a living hell! Reviewed on: 26th December 2023

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