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Hastings Direct: Home Insurance reviews

Name: Home Insurance
Rating: 3.19 (59 reviews)

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2.91

Based on 59 reviews, last reviewed 29th May 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

39%

15%

36%

Latest highest rating:

5

Great price, not had to contact them yet though Great price, not had to contact them yet though Reviewed on: 5th September 2024

Latest lowest rating:

1

Don’t Home Insurance from Hasting Direct!! I strongly advise against purchasing building or contents insurance from Hastings Direct: Home Insurance. My experience with this company has been dee... Read more Reviewed on: 29th May 2025

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About this product

Before taking out a home insurance policy, you should check customer reviews to be confident that the provider is reputable. Although a secure policy is key, a provider you can trust is just as important. We collect Hastings Direct home insurance reviews to provide you with insight from genuine policyholders.

Hastings Direct offers buildings insurance, contents insurance and a combined policy of the two. Choose between Hastings Direct and Hastings Premier, depending on your needs. All policies can be tailored to meet your individual needs and budget. You can make your policy more secure by adding on additional extras.

Does Hastings Direct sound like the right provider for your home insurance needs? Find out more about the insurer and its policies from genuine policyholders on Smart Money People. Learn how satisfied customers were with the service they received and whether they would renew their policies. Find out how secure both levels of cover are to help determine which is right for you. Read our Hastings Direct home insurance reviews today.

Have you had a home insurance policy with Hastings Direct? Share your experience with others. Tell us why you chose them as your insurer, and which policy you selected. Were you satisfied with your choice and was the price of your premium reasonable for the level of cover? Would you recommend Hastings Direct to your family and friends?

Write an honest Hastings Direct home insurance review. Together, we can help people like you make better decisions.

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Hastings Direct Home Insurance reviews (59)

Admin charges after you have taken out the policy

I have had nothing but problems with this company. As we had an insurance policy for one car already with this company, I asked for a quote for another car and got a great price. Unfortunately when the policy came through, they had made it a multicar policy, so the great price was for only 6 months not 12 months, so not great at all. When I phoned and pointed this out, they wanted to keep £20 for administration even though the policy had not started. The next trick was to pay back £100 less, as they decided they would keep this to cover the remaining months direct debit payments due on the original car policy they had added this vehicle to. After 2 hours of phone calls they agreed to pay everything back. I then did a quote on two comparison websites and took one of those out. Hastings then called to say the quotes did not match and they would need £55 to amend the policy. I was told I could cancel the policy, but would have to pay £20 admin fee, even though my exact job was not listed on the comparison site. After another two calls they agreed to reduce the extra I would have to pay from £55 to £20 as they would waive their £35 admin fee. When this policy expires I will not deal with Hastings again as I have a feeling this is their way of bumping up your insurance cost in admin fees. Reviewed on: 10th October 2019

good company

really good company to deal with makes the purchase so much easier Reviewed on: 28th July 2019

No frills no hassle

Straight forward to engage with, good value and so easy to make changes. Reviewed on: 6th July 2019

excellent

very good customer service shall recommend Reviewed on: 11th December 2018

Fantastic Customer Service

Each time i have needed to speak to Hastings there customer service has been very good, helpful at every stage Reviewed on: 19th September 2018

great product

good value customer satisfaction Reviewed on: 1st October 2017

Took a year to pay out

Took a year to pay out on an escape of water claim and then refused to cover me for the following year Reviewed on: 29th September 2017

Competitive but serious price increases

Still competitive, but inflicting major price rises on loyal customers - but less than the market, so still doing something right Reviewed on: 27th September 2017

Good Experience

I always had good support from them, they delivered on all their promises and I would definitely recommend them to a friend. Reviewed on: 2nd September 2017

Good Product, Shame About the Extra Charge

Found the insurance through a comparison website. Good coverage and good price. However, I wanted to think things over and maybe arrange the insurance direct (in case I had any further questions not covered by the info I got online) but that would have cost me an extra £12 plus just to speak to someone on the phone about the policy... Did end up taking the policy but didn't go direct. Reviewed on: 31st July 2017

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