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Hastings Direct reviews

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Rated Average 3.32/5

Hastings Direct reviews

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Unverified business
Last reviewed within 7 days

Review summary

People rate this company as Average based on 871 product reviews

Average score of 3.32/5
5 star
42%
4 star
18%
3 star
6%
2 star
4%
1 star
30%
Reviews for Hastings Direct have trended positively over the past 90 days

Latest positive rating

4/5

Easy to manage on line

Easy to manage on line, app useful. Good price, easy to to understand policies

{"display":"HN","full_name":"HN","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Home insurance
HN 7th September 2025

Latest negative rating

2/5

Renewal process was insane.

Renewal process was insane. Offered something double from previous year with zero claims made. Then called and was offered something less what I was previously.

{"display":"Ellen","full_name":"Ellen","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Car insurance
Ellen 5th September 2025

About Hastings Direct

Hastings Direct reviews written by our Smart Money People can help you to find out more about what it's like to have an insurance policy with Hastings Direct. Smart Money People is the UK's independent financial services review site. Read and write Hastings Direct reviews, and together we can help to increase trust and transparency in financial services.

Hastings Direct at a glance

Reviews for Hastings Direct

Showing 11 of 871 company reviews Last reviewed within 7 days

Easy to manage on line

Home insurance 7th September 2025

Easy to manage on line, app useful. Good price, easy to to understand policies

{"display":"HN","full_name":"HN","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
HN
Rated Good 4/5
Read more product reviews

Excellent Service.

Car insurance 6th September 2025

Hastings are always quick to answer the phone, extremely helpful when you have a query and always understands your needs. I wouldn't go anywhere else!! Thankyou all :)

Rated Excellent 5/5
Read more product reviews
  • 5/5

    Honest and simple to obtain a quote with competitive...

    Honest and simple to obtain a quote with competitive rates on-line. If want to speak to someone that's not a problem; customer service is friendly and efficient.

    {"display":"Ali","full_name":"Ali","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Ali 6th September 2025
  • 5/5

    It was very easy to complete the quote

    It was very easy to complete the quote

    {"display":"Lee","full_name":"Lee","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    Lee 6th September 2025
  • 5/5

    Even searching for better quotes online I haven’t fo...

    Even searching for better quotes online I haven’t found better prices than Hastings for 2 years. 1 accident and it was sorted without much issues... Even searching for better quotes online I haven’t found better prices than Hastings for 2 years. 1 accident and it was sorted without much issues and courtesy car was provided. I got an email saying my price has been reduced for an issue in the pricing initially which is good considering they could have not done anything and kept the money. Read more Read less

    {"display":"Cavan Tierney","full_name":"Cavan Tierney","avatar":{"url":"\/assets\/uploads\/avatars\/users\/583689.png"}}'s avatar
    Car insurance
    Cavan Tierney 6th September 2025
  • 4/5

    Car insurance went up quite a bit last quote but sti...

    Car insurance went up quite a bit last quote but still cheaper than most other insurers

    {"display":"Dave W","full_name":"Dave W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Dave W 5th September 2025
  • 4/5

    Their insurance portal is easy to use

    Their insurance portal is easy to use and setting everything up was good. It was cheaper than every other insurance on the market by quite... Their insurance portal is easy to use and setting everything up was good. It was cheaper than every other insurance on the market by quite a lot. To make a change it is easy, but I do think there are quite long wait times sometimes to speak to someone. Read more Read less

  • 5/5

    I have had no problems since having swapped to Hasti...

    I have had no problems since having swapped to Hastings direct and they were able to answer any questions straight away

    {"display":"Rosemary","full_name":"Rosemary","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    Rosemary 5th September 2025
  • 5/5

    All right so far

    Straightforward to set up contract with them, easy-to-use app. Corrected my NC bonus years and amended direct debit on the spot. All in all, competitive, user-friendly and on the ball.

    {"display":"Tom","full_name":"Tom","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Tom 5th September 2025
  • 5/5

    Having just reviewed my multi-car insurance with the...

    Having just reviewed my multi-car insurance with them, the discount was better than elsewhere, so really helping me save money.

    {"display":"paul kyle","full_name":"paul kyle","avatar":{"url":"\/assets\/uploads\/avatars\/users\/538379.png"}}'s avatar
    Car insurance
    paul kyle 5th September 2025
  • 5/5

    Great cover

    never used hastings before but found excellent home insurance on their site, great cover and competitive price

    {"display":"piggle","full_name":"piggle","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    piggle 5th September 2025

    Products from Hastings Direct

    Showing products offered by Hastings Direct

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