Awful company will never go with them again. They up your insurance quote every year with a stupid reason why where I can go somewhere... Awful company will never go with them again. They up your insurance quote every year with a stupid reason why where I can go somewhere else do cheaper. After cancelling my contract I am then accused of not making a payment even tho it was through a direct debit where one month they didn’t take a payment and I was not informed why they didn’t take it even tho it should of gone out. After a year being penalised to still pay a missed payment fee on top of a whole month fee where my contract is ending. If I owe them the money that is not the issue here. My issue is the lack of communication with each other and myself on not informing me when a payment was not take. They are the most money grabbing company I have experienced and heard from other people do not bother with them. Read more Read less

Received anote 28.12.24 saying they would not renew our home insurance when it runs out in a month. No specific reaosn given, juts that some... Received anote 28.12.24 saying they would not renew our home insurance when it runs out in a month. No specific reaosn given, juts that some area had more thefts etc even though I am not aware of any near us. Read more Read less

Terrible company - put out fake quotes on comparision sites then when you try and complain say they will get back to you in 4... Terrible company - put out fake quotes on comparision sites then when you try and complain say they will get back to you in 4 days!!! No one will give their details in call centre - dodgy, dodgy, dodgy!!! Read more Read less

Been with them for 5 years, suddenly they “can’t” renew my insurance but will not tell me why. “It’s not on the system” there’s no... Been with them for 5 years, suddenly they “can’t” renew my insurance but will not tell me why. “It’s not on the system” there’s no explanation whatsoever why they can’t renew. Changed my car last month and they asked for an additional £45 to cover the last 2 months, I paid it with no problem. But now they can’t renew me, quick to take £45 but can’t renew. Why didn’t they tell me 1 month ago we can’t do it? Weird. Had no convictions, no accidents etc but still can’t give me an explanation. I go on comparisons sites and they are happy to offer new a new policy but again can’t renew my current one. Loyalty means nothing these days, all a scam. Read more Read less

tried to double my premium on auto renew and charged £20 to cancel. Put me on hold for 20 minutes, customer service rep tried to... tried to double my premium on auto renew and charged £20 to cancel. Put me on hold for 20 minutes, customer service rep tried to requote me several times despite me telling him I wasn't interested. Read more Read less

I had a black box (You Drive) policy. My car needed repairs which took several weeks and meant I wasn't driving it. Hastings Direct contacted... I had a black box (You Drive) policy. My car needed repairs which took several weeks and meant I wasn't driving it. Hastings Direct contacted me asking for information as to why I wasn't submitting any driving data. I was able to explain, forward an email from the garage, and it was fine. I thought the process could have been tricky but the customer service people were helpful and sensible about it. Read more Read less

Did not honour home emergency, did not honour storm damage claim, did not honour contents and offered less than a quarter of the cost of... Did not honour home emergency, did not honour storm damage claim, did not honour contents and offered less than a quarter of the cost of remedying the internal damage under accidental damage. Also instruct their surveyors to write down poor workmanship or wear and tear or malicious damage to falsify reports in order to reject genuine claims. Avoid like the plague. Read more Read less

Pushed from pillar to post. To date damage remains to our vehicle despite an admission of liability from the guilty third party. The 'approved' repairer... Pushed from pillar to post. To date damage remains to our vehicle despite an admission of liability from the guilty third party. The 'approved' repairer quoted for unnecessary replacement parts. Our repairer was prevented from repairing the actual damage included in the original approved repairers quote. This despite the price being lower. We feel we are the victims of dodgy practices. I've complained. No answers provided or reasons for their actions. They just closed our case hoping we'll get fed up and go away. Read more Read less

Always found staff on the phone to be excellent.