Absolutely amazing customer service and great competitive prices.

Easy to get policy and best prices for vehicle insured recommend

Ive given 1 star because its the lowest… Ive given 1 star because its the lowest i can give had a major motorbike accident may... Ive given 1 star because its the lowest… Ive given 1 star because its the lowest i can give had a major motorbike accident may last year was in a coma for a month fractured all my ribs my collar bone and my kneecap had 32 pints of blood and almost died but was i allowed to recover? Spent the last year arguing for what im entitled to still not got it dealing with solicitors stay away personal injury insurance isn't worth having they will do and say anything not to pay you. Lies after lies disgusting company Read more Read less

Charged for a renewal I didn't ask for. Find policies like this manipulative and deceitful. Very little understanding from customer services when ringing to explain,... Charged for a renewal I didn't ask for. Find policies like this manipulative and deceitful. Very little understanding from customer services when ringing to explain, just 'we sent you an email weeks ago', with loads of hidden small print that says we're gonna rip ya off! Read more Read less

I just finished a contract with this company. My car insurance was finished at 23:59 of the 19th of Feb. They have automatically renewed my... I just finished a contract with this company. My car insurance was finished at 23:59 of the 19th of Feb. They have automatically renewed my car insurance morning of that day. Hence, I called them to cancel it as I was going to call them anyway as my new insurance has started the same day. Now they asked me to pay 20£ cancellation fee!! How is that even fair? I know its only 20£ but aren't we all working hard for a living? I only realised the mistake of paying it when my wife asked me why have I paid for the cancellation fee as technically the insurance hasn't lapsed yet when I called to cancel a new contract. I wonder how many more clients have they asked to pay for things such as this. Defo contacting FOS for this if they can't give a proper explanation. Read more Read less

Tried to claim for a leak in the upstairs bathroom which had gone through the ceiling in the kitchen they told me over the phone... Tried to claim for a leak in the upstairs bathroom which had gone through the ceiling in the kitchen they told me over the phone what they would not pay for basically they didn't want to pay out then they mentioned the very outrageous excess charges £700 pound in the end I gave up I will not use them again Read more Read less

I've been with Hastings Direct for a good few years now - they've helped me with carious claims and at a difficult time when I... I've been with Hastings Direct for a good few years now - they've helped me with carious claims and at a difficult time when I had a car accident they helped me win my case. They've also been reasonably priced throughout the years. Read more Read less

Had an issue with my drains and was forced by Hastings to pay my £350 excess to DASA who would investigate. As they took my... Had an issue with my drains and was forced by Hastings to pay my £350 excess to DASA who would investigate. As they took my excess I assumed this was part of the final settlement to fix the issue. But no this is just spent on the investigation that took minutes. DASA said that the drain had not been maintained and Hastings Direct have declined the claim as a result. If I had been told that I would be paying £350 just for the investigation I would not have made the claim in the first place. Read more Read less

Hi Everyone, hope this helps someone being scammed by Hastings. I wanted to share a rather unhappy exchange with Hastings Insurance (Advantage Insurance Company Limited)... Hi Everyone, hope this helps someone being scammed by Hastings. I wanted to share a rather unhappy exchange with Hastings Insurance (Advantage Insurance Company Limited) for a recent and valid insurance claim, which they rejected and I had to go through FOS to get approved (it was). My neighbor was sadly scammed by a roofer and during the garage roof installation they purposely damaged my roof beyond repair resulting in a large hole in the roof and needing replacement. I am a single parent and luckily have insurance to cover such eventualities. I also could not afford to replace the roof due to my situation (its also why we have insurance) The day it happened, I spoke with Hastings, had a call with the claims assessor and straight away they rejected my claim. The reason given was they said it fell outside of the boundaries of the property, which was a very obvious error on their part. During the initial exchange, I sought some legal advice and reviewed the policy booklet and fine print and could not find any language in the policy that defined borders in they way they were presenting to me. what was very funny was the specific definition for Garage(s) mentioned within the boundaries of the property (indicating they acknowledge multiple boundaries on a property. Several other terms made a similar reference to boundaries. Hasting rejected the claim again and stuck to their guns and said if I don't like the outcome I can submit a complaint through their complaints team. I submitted a complaint straight away and Hastings again rejected the complaint stating it does not fall within the boundaries of my property. Yet again I provided them a copy of my land registry plot proving the garage was very much within my property boundaries. after multiple requests for Hastings to highlight where in their policy booklet is defines the boundaries or in the exclusions they could not. Their response again was if I don't like the outcome I can complain the to financial ombudsman. I submitted a claim against Hasting with the financial ombudsman service waited the appropriate time, and essentially as soon as the case was picked up it was awarded in my favor because the claim was so very clearly valid. In the FOS investigation it was noted they agrees with a comment that corrective actions and training should be implemented by Advantage to ensure cases like these are avoided in future, and I would ask that they prioritise doing so. Unfortunately FOS are not a regulatory they are a mediation service so cannot force them to do anything other that pay a claim. The claim was settled in full and I was offered £400 compensation. This was honestly not enough but I have no other recourse. because the claim was Read more Read less