Did not honour home emergency, did not honour storm damage claim, did not honour contents and offered less than a quarter of the cost of... Did not honour home emergency, did not honour storm damage claim, did not honour contents and offered less than a quarter of the cost of remedying the internal damage under accidental damage. Also instruct their surveyors to write down poor workmanship or wear and tear or malicious damage to falsify reports in order to reject genuine claims. Avoid like the plague. Read more Read less

Pushed from pillar to post. To date damage remains to our vehicle despite an admission of liability from the guilty third party. The 'approved' repairer... Pushed from pillar to post. To date damage remains to our vehicle despite an admission of liability from the guilty third party. The 'approved' repairer quoted for unnecessary replacement parts. Our repairer was prevented from repairing the actual damage included in the original approved repairers quote. This despite the price being lower. We feel we are the victims of dodgy practices. I've complained. No answers provided or reasons for their actions. They just closed our case hoping we'll get fed up and go away. Read more Read less

Always found staff on the phone to be excellent.

how can you tell people that they have been accepted for a loan get them to sign and then say just sit back and wait... how can you tell people that they have been accepted for a loan get them to sign and then say just sit back and wait for the funds to reach your account,then 5 days later that they will not get the loan . Read more Read less

Great service!!!!! Would recommend

Easy to talk to a human and get answers

great service, quick, easy to use, all required info well displayed. Thank you

Very easy to navigate the app and to make quotes. The response is very fast and always has a good amount of detail

I was pre-approved for this loan on a comparison site. I went through the application process and was offered the full amount and at the... I was pre-approved for this loan on a comparison site. I went through the application process and was offered the full amount and at the APR I was pre-approved for, which hadn't happened with other lenders. I was able to review the offer before accepting it, which again hadn't happened with other lenders and involved ringing them to cancel and return the money. I've logged into the 'My Loan' portal and it all looks very easy to navigate with options to make extra payments outside of the direct debit payments. I would only like to suggest they have a section to change the direct debit, as the account I needed the money in, isn't the one I want to repay the loan from. Read more Read less