Hastings Direct Car Insurance Reviews

  Ratings based on 357 reviews       Last review 1 month ago    
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Hastings Direct car insurance reviews on Smart Money People come from drivers like you! You can read these honest Hastings Direct car insurnance reviews to help you decide which car insurance provider is right for you...and your car! For example, read...

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Hastings Direct car insurance reviews on Smart Money People come from drivers like you! You can read these honest Hastings Direct car insurnance reviews to help you decide which car insurance provider is right for you...and your car! For example, read through our review to find out how good the claims process. And remember, if you've used Hastings Direct before, you too can write a short Hastings Direct car insurance review here to help other drivers. Smart Money People is the UK's leading financial services review site. Together, we can help us to increase trust and transparency in financial services.

Overall Rating

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Hastings Direct Review Insight

What are people saying in their reviews?

Price & Interest Rates

63% of feedback is Process related

Customer profile

Top Age Profile: 25-34

Top Channel Preference: App

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357 reviews

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AVOID AT ALL COSTS

PLEASE DO NOT SIGN... Read more

PLEASE DO NOT SIGN UP.
This company is a rip off. They advertise one price on a comparison website, which you feel sounds like a reasonable deal. So you sign up then they take additional money from your account without notification or authorisation as they are not happy with the information provided. Very bad business conduct which i'm not sure is even legal.

Reviewed on 2nd December 2020
nuni's avatar
nuni
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Rip-off

Purchased car insurance via price comparison website, the date of purchase was one month out for a car I have owned for 5 years - car was bought in June but July on the v5 document. Hastings called me on the day my insurance started to tell me I had... Read more

Purchased car insurance via price comparison website, the date of purchase was one month out for a car I have owned for 5 years - car was bought in June but July on the v5 document. Hastings called me on the day my insurance started to tell me I had to pay a £30 amendment fee or if I cancelled they would keep £20 for an arrangement fee - disgusting. Having read reviews elsewhere I am not the only person this has happened to.

Reviewed on 23rd November 2020
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Fim123
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One of the cheapest on the comparison sites - but cost me dear. Never again!

I will never use Hastings again. Really difficult to contact - up to an hour wait on the phone to talk to someone and then you get cut off. The 'my account' service is a joke and just did not work - ever. After I had signed the deal and paid in full... Read more

I will never use Hastings again. Really difficult to contact - up to an hour wait on the phone to talk to someone and then you get cut off. The 'my account' service is a joke and just did not work - ever. After I had signed the deal and paid in full Hastings started to make my life difficult asking for lots more info from me and requesting further documents from old insurer about a perfectly legit claim I made some 18-months ago. Hastings then found an excuse to charge me another £280 because my old insurer was slow providing this info. I cancelled my Hastings insurance after approx 3-weeks which cost me £90 in cancellation fees. Feels like I was scammed - I think one of Hasting's business tactics is to make easy, risk-free money from cancellations such as mine - £90 for 3-weeks insurance they must be raking it in from mugs like me!

Reviewed on 22nd November 2020
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jshortland
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Sadly Cant leave NO STARS

Requested a refund of insurance as after buying a new car and requesting a quote which was OVER DOUBLE the original quote, went elsewhere. Well WHAT A JOKE, £45 admin charge for cancellation so a refund of £11. £45 for pressing a few keys on a co... Read more

Requested a refund of insurance as after buying a new car and requesting a quote which was OVER DOUBLE the original quote, went elsewhere. Well WHAT A JOKE, £45 admin charge for cancellation so a refund of £11. £45 for pressing a few keys on a computer. What a scam, will NEVER use Hastings again and will tell all my mates to steer well clear.

Reviewed on 22nd November 2020
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Jan Murrock
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2 minutes on the phone to cancel auto-renewal

20 minutes on the phone to cancel renewing my insurance as they'd cranked up the price as punishment for... Read more

20 minutes on the phone to cancel renewing my insurance as they'd cranked up the price as punishment for loyalty.
But, 20 minutes on the phone was the only way to cancel it. Despite telling them I'm disabled, that phone calls are tiring, despite being online with my account, emailing them etc...
No. 20 minutes on the phone was the only way. FURIOUS

Reviewed on 17th November 2020
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Sue
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Great price and service

Always found Hastings a respectable company with good customer service and excellent products!

Reviewed on 19th September 2020
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Cerys John
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Lies, incompetence and foul play

Had an accident that the other party took liability for. Hasting still trying to get excess from... Read more

Had an accident that the other party took liability for. Hasting still trying to get excess from me.
Been over 6 weeks- my car hasn’t been seen or repaired.
Call centres in South Africa
No help at all- even though accident was not my fault.
They asked me to prove the other party took liability, which involved me forwarding the emails onto Hastings. I thought this was their job to chase and determine whose fault it is.
They have asked me to find a garage and quote a repair- which then they will decide if they want to pay for.
Made complaints- they got resolved without even contacting me.
I’ve had to contact ombudsmen.
Will never Insure with Hastings again !

Reviewed on 17th September 2020
Fionnuala Daly's avatar
Fionnuala Daly
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Perfect

easy app to use address n quote done in 10 minutes no 50minute phone call

Reviewed on 14th September 2020
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Paul Bottomley
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Friendly Uk Staff

Easy to reach and UK staff who are very friendly. Best price too.

Reviewed on 13th September 2020
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st3v3m
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Definitely room for improvement

First off I was happy with my quote when I first took out my car insurance with Hastings direct, it was actually the cheapest one showing on compare the market. The online process was easy and straightforward. I pay monthly and thankfully there wasn’t ... Read more

First off I was happy with my quote when I first took out my car insurance with Hastings direct, it was actually the cheapest one showing on compare the market. The online process was easy and straightforward. I pay monthly and thankfully there wasn’t a huge upfront payment to be made.

I was disappointed during the COVID-19 pandemic, as we were in full lockdown, I wasn’t even using my car for weeks On end, but still had to pay a hefty monthly bill for a car that was just sat on my driveway. I asked the company if they could suspend my insurance for a month, thus meaning I could miss a payment, nope that wasn’t possible, i’d have to cancel my insurance altogether. I was mainly upset because another well known insurance company was offering a coronavirus refund to all of their customers, now that’s a goodwill gesture.
After all of that, my insurance is due for renewal soon and Hastings has emailed to let me know that if I renew with them, then I can keep paying the same payments every month for another year, the figure hasn’t even dropped slightly. I go look on compare the market again and a quote with Hastings direct is showing up as £50 cheaper than what they’re offering me in my email! Robbers.

Reviewed on 4th September 2020
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Jade
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Good price

Had insured with them for years

Reviewed on 4th September 2020
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Aylar
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All ways kept me informed

Kept me in my budget and given me the best options for my driving experience

Reviewed on 25th August 2020
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Peter Bodkin
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Always the cheapest policy

Great value policies for under 25s. Friendly customer service staff.

Reviewed on 24th August 2020
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A97
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Great Value

Great customer service, unbeaten on price for the quality of cover.

Reviewed on 23rd August 2020
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Lois
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Total lack of customer service

Took 2 months to get a payout on a no fault collision after Hastings passed responsibility to Enterprise and Incident Management Solutions, who were totally ineffective. No communication on progress (more accurately the lack of progress) with me... Read more

Took 2 months to get a payout on a no fault collision after Hastings passed responsibility to Enterprise and Incident Management Solutions, who were totally ineffective. No communication on progress (more accurately the lack of progress) with me having to constantly try to get information. Eventually passed back to Hastings, who delayed processes and dragged things out and again a lack of communication. A company to avoid!!!

Reviewed on 27th July 2020
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Stephen Harrison
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Poor service

They made making a simple change to my policy hard work. Overseas call centre (South Africa?) with a call handler who just couldn't seem to understand my request. It took several calls and having to escalate my complaint to get the matter resolved.

Reviewed on 19th July 2020
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remony
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Good Value

Good value insurance , and would recommend

Reviewed on 18th July 2020
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Mark kenny
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bad company

bad company canceled policy with them over the phone and paid £58 fee, 1 week later found out they were taken £17 a month for cancelation fees also, no mention of this on the phone complete made up charges to exploit me. Technical terms theft. i was a... Read more

bad company canceled policy with them over the phone and paid £58 fee, 1 week later found out they were taken £17 a month for cancelation fees also, no mention of this on the phone complete made up charges to exploit me. Technical terms theft. i was also stupid to take out another policy with the promise of £58 refund for a new policy, blah blah blah. avoid this company is my advice and don't be sucked into there cheap quotes, they will also try to extort money from you if you pay in full for the policy and have incorrect personal details.(they will search your personal details via price comparisons sites to see if you made things up) they make money from this and cancelation fees. proberley would be nightmare to claim. have now gone to a proper insurence company, more expensive but peace of mind.

Reviewed on 18th July 2020
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ness
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Great value but beware of renewal hikes

I’ve been with Hastings for 7 years. Fortunately I have not had to make a claim except for a chipped windscreen. However when I have had to contact them for whatever reason they have been very friendly and helpful. ... Read more

I’ve been with Hastings for 7 years. Fortunately I have not had to make a claim except for a chipped windscreen. However when I have had to contact them for whatever reason they have been very friendly and helpful.
The only thing to watch out for is how much they hike up the renewal costs each year. If you do a comparison you will find the same insurance for maybe £200-£300 cheaper. So never auto renew without giving them a call and negotiating first!

Reviewed on 15th July 2020
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hannah1993
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Great Service & Cheapest Around

Friendly and helpful staff and have been the cheapest provider for me year on year.

Reviewed on 14th July 2020
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Ian
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