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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.70 (730 reviews)

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3.70

Based on 730 reviews, last reviewed 24th Aug 2026

3600% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

38%

19%

33%

Latest highest rating:

5

Solved my Problem I made a mistake when filled in details online, but when i rang up about it the customer services helped me correct the error and got a better deal Reviewed on: 22nd August 2026

Latest lowest rating:

1

i was using the data box paired with my phone and ap... i was using the data box paired with my phone and app this device does not record correctly, its just there so they can sell your data on to other ind... Read more Reviewed on: 24th August 2026

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (730)

i was using the data box paired with my phone and ap...

i was using the data box paired with my phone and app this device does not record correctly, its just there so they can sell your data on to other industries , customer service is so unhelpfully I was getting very good scores until one day they marked me down for braking too hard, this was because a pedestrian walked out in front of me, it like i should have run over or killed this person to make a claim because they scored me low for braking avoiding killing or injuring someone, was sat at a green light once because a car had stopped in front of the crossing, they marked me down for that also this APP is RUBBISH i asked HastingDirect customer service why it marked that as a bad drive they said it does not reflect real life scenarios, what is the point then, i now know its just a data gathering money making device, after i moaned about it i noticed i was getting more and more mark downs, seemed like a punishment i would AVOID hasting direct data recording device to get cheaper insurance its cheap because they using your data to make money. I've now left them and the attitude was not pleasant, they are so vague with any questions you often having to re ask it again. to force an answer from them. they try pressure you to stay , IE you will loose your NCB etc etc it will cost you XXX it tracks you using the toilet and social life you have nearby as its connected to your phone. another BIG brother watching you take a leak or drop the kids of at the pool. I'm glad I've gone and will never look back Reviewed on: 24th August 2026

Solved my Problem

I made a mistake when filled in details online, but when i rang up about it the customer services helped me correct the error and got a better deal Reviewed on: 22nd August 2026

Following your every move

The policy that was the cheapest also has a tracker and requires you to use Bluetooth and location on your mobile and to download the app. This is an extra hassle and will drain the battery and if your driving score is too low then they will cancel your insurance Reviewed on: 22nd August 2026

It was cheap and reasonable, and they didn't try to...

It was cheap and reasonable, and they didn't try to increase the renewal price too much while being transparent about costs. You need need to be careful when using certain services due to a £20 service charge when changing information. Reviewed on: 22nd August 2026

Easy to use website and sensibly priced cover

Easy to use website and sensibly priced cover Reviewed on: 21st August 2026

Excellent pricing and customer service.

Following the most recent renewal, the agent was able to match the price of a competitor. As a result not only did I save money, but also was saved the hassle of having to change insurers. Reviewed on: 21st August 2026

Were the cheapest on the market.

Were the cheapest on the market at the time of looking. That's all you need to know. Reviewed on: 21st August 2026

They are attentive, and affordable

Very easy going from day 1, They Provide the Service that you expect from them. Great value for money invested. Reviewed on: 21st August 2026

Customer service

Quick, efficient and easy to speak to someone Reviewed on: 20th August 2026

They are reliable, convenient and affordable

They are reliable, convenient and affordable Reviewed on: 20th August 2026

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