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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.82 (761 reviews)

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3.82

Based on 761 reviews, last reviewed 16th Oct 2026

1833% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

39%

18%

32%

Latest highest rating:

5

Great company I choose to use them again for my car insurance their price was amazing and I know they have a great customer. Reviewed on: 16th October 2026

Latest lowest rating:

1

Constant battle for a reasonable price. Constant battle for a reasonable price. Every year they come back with an extortionate renewal quote which you then have to haggle over the phone. The... Read more Reviewed on: 13th October 2026

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (761)

Great company

I choose to use them again for my car insurance their price was amazing and I know they have a great customer. Reviewed on: 16th October 2026

Great experience overall.

Great experience overall. Value for money, easy to use, etc! Reviewed on: 14th October 2026

Not very good poor information will not be paying fo...

Not very good poor information will not be paying for this again Reviewed on: 13th October 2026

Hasting Direct are a good company giving you very co...

Hasting Direct are a good company giving you very competitive quotes, They have an online portal to view your policies, this is very useful easy to use. The call centre opening hours I think should be longer. Although speaking to any of the staff, they are very professional, helpful, courteous and polite. Reviewed on: 13th October 2026

Easy to use and friendly colleagues are always happy...

Easy to use and friendly colleagues are always happy to help Reviewed on: 13th October 2026

It's Good Value

They do offer good value when compared with the market with an easy to use web site both for initial signing and ongoing updates. No problems so far but I've never had to make a claim so that might be the real test of any insurance company. Reviewed on: 13th October 2026

Stellar support and customer service

I used them for my first car and had to (unfortunately) use them, they made a very stressful time a lot easier and provided 10/10 support throughout. I have used them ever since and even got my home insurance with them afterwards as I knew I could trust them and was getting fantastic value for money. Plus great to have it all in house. Reviewed on: 13th October 2026

Constant battle for a reasonable price.

Constant battle for a reasonable price. Every year they come back with an extortionate renewal quote which you then have to haggle over the phone. They then pretend they got you a great deal by offering cheaper than quote but much dearer than last year. Every year I prove myself as a reliable driver and they increase the price regardless, this year the renewal was double last year and I cancelled. Complete scam. Reviewed on: 13th October 2026

No support for continued business

Disappointed that my renewal cost had gone up. I checked and for a new customer it was significantly less so I complained and cancelled the renewal.. someone advised that a member of the retention team would be in touch, they weren’t and I ended up purchasing as a new customer. Unfortunately, I struggle with ADHD and management so my insurance actually ran out before I purchased a new one.. but I just found the Customer Service team unhelpful unsupportive and not looking at retaining loyal customers Reviewed on: 13th October 2026

Smooth process, easy to navigate online.

Smooth process, easy to navigate online. The App is also very easy to use. No issues - can't fault! Reviewed on: 13th October 2026

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