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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.15 (685 reviews)

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3.15

Based on 685 reviews, last reviewed 17th Jun 2026

200% increase in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

35%

20%

35%

Latest highest rating:

5

Brilliant Great app, great customer service, and great quote offered. Speaking on the phone usually helps to get a better quote but being loyal to Hastings has ... Read more Reviewed on: 7th June 2026

Latest lowest rating:

1

Terrible Customer Service Been with Hastings a few years and Never had a problem until now. Moved house so got a quote online for my new address, got the price and agreed the... Read more Reviewed on: 17th June 2026

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (685)

Terrible Customer Service

Been with Hastings a few years and Never had a problem until now. Moved house so got a quote online for my new address, got the price and agreed the change - easy right? Nope. Paperwork is not available straight away and no notification is given when it’s added to the app at any random time. So I went about my week then the payment was taken £64 more than the quote/price I agreed to. I rang up and was told the only option I had was to cancel my insurance and take out a new one with them? Absolutely not. Then I got a letter to say that had cancelled my insurance? When I called up it was due to me not telling them where the car would be kept? What do you think the change was for? Exactly that. They literally told me my address and where I was keeping the car? No apologies, no notice, not one bit of courtesy when they noticed that the amount they had quoted me was incorrect just taken the money and went on with their day. When I logged a complaint was offered £20 to drop it. They use the same trigger phrases constantly to just try get you to drop the complaint. The customer service is a mess. They admitted in the end it was an error on their side but still blamed me? I will be leaving at the end of this and I will never use this company again. Terrible customer service with absolutely no curtsey or morals about any of them. Just avoid. Reviewed on: 17th June 2026

Had a accident,rung a management company by mistake,...

Had a accident,rung a management company by mistake,didn't realise I did.as many others have from what I've read..rung hastings direct to find out what was happening.was told not heard anything.explained for 30mins,then told can't help...never use them again Reviewed on: 12th June 2026

Brilliant

Great app, great customer service, and great quote offered. Speaking on the phone usually helps to get a better quote but being loyal to Hastings has worked massively in my favour, used a black box to start with but seeing driving habits on the app is really motivating and helps to keep your price low, fantastic offer! Reviewed on: 7th June 2026

Hail Hastings!

Went through Hastings Direct for my car insurance, overall very efficient and quick process. Blackbox policy clearly outlined and sent out to myself very quickly through the post. So far a good, positive experience and no drawbacks! Reviewed on: 19th April 2026

Car insurance

Been with Hastings Direct for many many years. Easy to renew and always get a good price. I have used both online and phone and have always had a professional experience. Reviewed on: 16th April 2026

Absolutely amazing customer service and great compet...

Absolutely amazing customer service and great competitive prices. Reviewed on: 16th April 2026

Good policy price

Easy to get policy and best prices for vehicle insured recommend Reviewed on: 16th April 2026

Poor service even poorer company

Ive given 1 star because its the lowest… Ive given 1 star because its the lowest i can give had a major motorbike accident may last year was in a coma for a month fractured all my ribs my collar bone and my kneecap had 32 pints of blood and almost died but was i allowed to recover? Spent the last year arguing for what im entitled to still not got it dealing with solicitors stay away personal injury insurance isn't worth having they will do and say anything not to pay you. Lies after lies disgusting company Reviewed on: 4th April 2026

Charged for a renewal I didn't ask for.

Charged for a renewal I didn't ask for. Find policies like this manipulative and deceitful. Very little understanding from customer services when ringing to explain, just 'we sent you an email weeks ago', with loads of hidden small print that says we're gonna rip ya off! Reviewed on: 13th March 2026

Dodgy fees.

I just finished a contract with this company. My car insurance was finished at 23:59 of the 19th of Feb. They have automatically renewed my car insurance morning of that day. Hence, I called them to cancel it as I was going to call them anyway as my new insurance has started the same day. Now they asked me to pay 20£ cancellation fee!! How is that even fair? I know its only 20£ but aren't we all working hard for a living? I only realised the mistake of paying it when my wife asked me why have I paid for the cancellation fee as technically the insurance hasn't lapsed yet when I called to cancel a new contract. I wonder how many more clients have they asked to pay for things such as this. Defo contacting FOS for this if they can't give a proper explanation. Reviewed on: 23rd February 2026

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