Hastings Direct Car Insurance Reviews

Worst company I have ever used!

On a comparison website they were coming in with a slightly cheaper quote than other companies. I should have read the reviews first. They are a terrible company who charge for every slight policy alteration. Esure don't. They tried to charge me over...

On a comparison website they were coming in with a slightly cheaper quote than other companies. I should have read the reviews first. They are a terrible company who charge for every slight policy alteration. Esure don't. They tried to charge me over £33 for cancelling my insurance with 16 days left on policy as I was selling my car. I had paid up for the year so in actual fact they owed me 16 days, although I never expected a refund. Why would you charge when I am cancelling and guaranteeing never to make a claim?! I decided to hold onto my car for the extra days rather than give them a penny more! The advice of my friends... crash into a tree and claim big...make them pay. Good job I'm a decent and honest person....unlike Hastings Direct. Lost mine and all family / friends from ever shopping with you again!!!!!!!!!!

MandyLevel 1

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Absolutely horrific disgusting insurance company. Scammed my premium.

Honestly the worst insurance company anyone could ever go with. They gave me a quite good premium but for a reason. They listed a notification only as a fault claim so now it’s on the database and have to declare to other insurers. Then cancelled my p...

Honestly the worst insurance company anyone could ever go with. They gave me a quite good premium but for a reason. They listed a notification only as a fault claim so now it’s on the database and have to declare to other insurers. Then cancelled my policy due to my policy being based on a ‘provisional license’. Regardless of the fact I have proof of me putting full UK license, they’re claiming I was manipulating quotes even thought I have GAP insurance with a full UK license aswell. It was clearly a glitch on either the comparisons website or their own when the quote was being finalised and paid for. The whole thing has taken 3 months and they are simply brushing me off and the whole situation under the carpet - keep getting passed around to different ‘managers’ when they are solely just an assistant. Not only have they cancelled my insurance, they’re keeping my premium. So I am in loss of just under £2000, no insurance, a fault claim in my name which isn’t meant to be there and also unable to obtain new insurance due to these occurrences at the fault of HASTINGS DIRECT. They don’t care at all about customers, as long as they have your money; that’s all that matters to them. I would strongly advise anyone to avoid them at all costs. The amount of stress it has caused and I am left feeling helpless. Their agents have no training whatsoever and have the smallest respect for their customers. One ‘manager’ even said on the phone and I quote; ‘you shouldn’t have taken out insurance with us then’. The fact that their motto is straightforward insurance disgusts me. I wish I had never taken out insurance with them... I’ve lost just under £2000 and they’re refusing to give me my money back - it’s only been 2 months since I took out the policy. They’re simply taking advantage of the situation and leaving me helpless. If you are thinking of going with them, simply don’t. Check out their history as they have a long list of lawsuits against them.

FLevel 1

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Terrible company

Don't put housewife down as your occupation or they will ring you up after you have paid for your insurance through a price comparison site when it's too late to cancel and charge you £140 more because you are unemployed. I am not unemployed I am a ...

Don't put housewife down as your occupation or they will ring you up after you have paid for your insurance through a price comparison site when it's too late to cancel and charge you £140 more because you are unemployed. I am not unemployed I am a disabled housewife

Doodle AllyLevel 1

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Hastings are a bunch of scam artists

Like most reviews against Hastings Direct, they are scamming young drivers with black boxes. Obviously do not work and report incorrect results, which then allows Hastings to tell the user their insurance will be cancelled. Absolute bunch of con...

Like most reviews against Hastings Direct, they are scamming young drivers with black boxes. Obviously do not work and report incorrect results, which then allows Hastings to tell the user their insurance will be cancelled. Absolute bunch of con artists, how they are still getting away with this is beyond belief. So many poor reviews on the internet, they need shutting down.

They will be brought to justiceLevel 1

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Very poor

Very bad customer service. Try to exploit existing customers on renewal. Switched company and got better cover for 200 pound less.

ScatchLevel 1

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Bunch of thief's, still waiting for my refund!

Bunch of thief's, still waiting for my...

Bunch of thief's, still waiting for my refund!
Cancelled car insurance on 17th September 2018, was told I will get refund in 3-5 days, waited 10 days and nothing, so I called up again and they told me it will be processed and waited another 3-5 days once again and nothing. Today is the 4th of October and since 17th September, I have been waiting! Bunch of thief's it so shocking! Furthermore even when I had initially taken out the policy in May 2018 they had taken money out of my credit card 2 times but obviously got that back. Have now contacted my credit card company to sort this out!

asifLevel 1

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£1500 deducted from my car insurance claim!

My car was stolen in January 2018 but Hastings Car Insurance underpaid me by £1500. I have had to borrow £1500 over the next two years and I won’t be able to buy another car until this money is paid off...

My car was stolen in January 2018 but Hastings Car Insurance underpaid me by £1500. I have had to borrow £1500 over the next two years and I won’t be able to buy another car until this money is paid off.
This happened because Hastings were unaware that I had a speeding endorsement on my driving license, which happened a year earlier. When I was asked ‘has anything changed?’ when I came to renew my policy, I thought they already knew about the sp30. Of course, I don’t know what they have on file when they ask this question, so in future I will make them go through every question. I hired a van in 2017 and was asked if I had any speeding endorsement to which I replied “I have an sp30”.
Thanks to the Consumer Insurance (Disclosure and Representations) Act 2012 Hastings Car Insurance only have to ask if there have been any changes, so any innocent mistake that is made by the policyholder goes in favour of the car insurance company..
Hastings decided that I didn’t deliberately try to hide my SP30 (and most companies don’t charge extra for one speeding endorsement), but they still reduced my claim by 21%. This figure is set by Hastings (AND can’t be challenged) and represents the extra premium that I would have been charged if they knew about my SP30. So rather than take an extra premium of 21% they took 21% off my claim payout!
Of course, if your car is stolen it is reasonable to expect that it doesn’t make any difference if you have a speeding endorsement, at the time.
www.carinsuranceproblems.co.uk

Ian GillonLevel 1

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Fantastic value & outstanding customer service

Fantastic value for the cover I have, no other insurer even comes close!! I have used their breakdown service & I was completely impressed. A quick phone call to them, updates by text message & a very quick recovery pick up time! Always polite,...

Fantastic value for the cover I have, no other insurer even comes close!! I have used their breakdown service & I was completely impressed. A quick phone call to them, updates by text message & a very quick recovery pick up time! Always polite, helpful, friendly staff, and the information given is clear and concise.

Mandy.MLevel 1

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Great customer service

I have been with Hastings direct for just over a year. Their customer service is fantastic. They are always there to help and are super friendly. ...

I have been with Hastings direct for just over a year. Their customer service is fantastic. They are always there to help and are super friendly.

Luckily I have never had to claim so I wouldn’t know anything about that but going by the service I have had by them so far I’m certain it would be easy and they would be just as helpful.

FitzyLevel 1

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Great customer service

When I needed my windscreen changing they were friendly and efficient.

Marie RuleLevel 1

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Good service

Had car insurance with them for 3 years and service received is always great

Natasha BallLevel 1

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Smart miles

Got some good cover at a great price for my son very informative

Jackie Jax RobertsLevel 1

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Very helpful staff when dealing with issyes

Good customer service and friendly staff

Jashcroft31Level 1

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No issues

Easy to set up Best price for my needs on compassion website

Kirsty LouLevel 1

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Hastings Direct is fine

I've been with Hastings Direct for a few years and never had any problems. As with most car insurance companies, they put up the renewal price every year and are haggled down again, which doesn't show loyal customers much respect or thanks, but are...

I've been with Hastings Direct for a few years and never had any problems. As with most car insurance companies, they put up the renewal price every year and are haggled down again, which doesn't show loyal customers much respect or thanks, but are otherwise good.

ChristineLevel 1

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Car insurance

I’ve been with them the past few years, there excess price is amazing only £95 and also windscreen cover is only £25 for a chip £100 for a whole screen replace best price I found, also when a insurance company gave me a better quote they matched the pr...

I’ve been with them the past few years, there excess price is amazing only £95 and also windscreen cover is only £25 for a chip £100 for a whole screen replace best price I found, also when a insurance company gave me a better quote they matched the price, you get threw to customer service very fast and they help you with any problem

Janette WandsLevel 1

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Easy to contact

I have had no problems with Hastings and they was one of the cheapest options with alot Included and easy to contact

Ssshhh19Level 1

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I renew every year

Every year i shop around and compare quotes but hastings always comes up as the cheapest- their staff are always friendly and helpful whenever i have had to get in touch

Sarah AutyLevel 1

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Never had an issue

They have always been excellent and very friendly to deal with

Marie-Clare GautheyLevel 1

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Great insurance

Cheapest for my car considering I had an accident a few years ago. Had a cracked windscreen to replace a couple of months ago and they were very helpful and efficient in supporting me through the claim.

LeaonaLevel 1

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