Hastings Direct Car Insurance Reviews

Disappointed

Absolutely disgusted, been with Hastings for 5 years and they se d an email this year saying can't renew my policy as won't insure me . When I call can't tell me...

Absolutely disgusted, been with Hastings for 5 years and they se d an email this year saying can't renew my policy as won't insure me . When I call can't tell me why!
They didn't mind taking my money and I didn't claim at all in this time and never missed a payment. So just don't get it!
No wonder they gave a bad reputation.

Wendy Shelley Level 1

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Not needed much

I’m not truly able to rate the service as I currently have not needed to claim on my insurance however they have always been polite and helpful during setup.

AbakerLevel 1

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Excellent

Reduced my monthly payments by £40 this year - good service

Cerys JohnLevel 1

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Car insurance

Competitive first year quote but auto renewal was almost double

RobLevel 1

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Good service

Have had car insurance with Hastings Smartmiles for 3 years ago and don't have any complaints. Easy to contact and app is great to keep track of black box recordings.

Sarah-Jane CLevel 1

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Great customer service

Have always had good customer service with Hastings for my car insurance. They have always tried to give me the best prices for my policy

GeoCaseyLevel 1

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Great customer service

I have been with them a number of years and are always happy to complete a price comparison around my renewal time to ensure I'm getting the best price for my car insurance. This year they matched the cheapest option, the lady i done this over the...

I have been with them a number of years and are always happy to complete a price comparison around my renewal time to ensure I'm getting the best price for my car insurance. This year they matched the cheapest option, the lady i done this over the phone with was friendly and very helpful. Fantastic company!

Harlequinn87Level 1

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Good customer service

Overall good. The customer reps are knowledgeable and helpful.

Serene Level 1

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No issues so far!

Very easy and simple process to get a quote and purchase insurance, great app, no issues so far!

rebeccam92Level 1

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Ok

They're an alright company, don't promote customer loyalty with good offers after 12 months though

MarshmallowLevel 1

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Solid Car Insurance at great price

Having been with a competitor for years Hastings Direct worked out a cheaper, more comprehensive no-nonsense alternative. Job done. :)

robin Level 1

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Very easy to deal with, straightforward and very reasonable/accessible.

Good availability and flexibility and great prices. The only downside, if unsurprising, was to get the best price I had to give them details that theoretically enable them to auto-renew if I don't keep tabs on it.

Patricia MathiesonLevel 1

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renewal

although initially my renewal had gone up 25%, one quick phone call and they beat all comparison site quotes for even better cover

paulLevel 1

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Fantastic price

Fantastic prize and easy to use website definitely recommend

Helen NewtonLevel 1

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Best Price

Came up as best price of comparison sites.

LynsiLevel 1

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good reasonable prices

been with hastings a few years now and there prices are very competitive

debndave999Level 1

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Good Value

Good Value insurance with a few added extras that you don't get with other insurance companies.

nycolee28Level 1

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Cheap and Easy to set up

I have been with Hasting for a few months now. The insurance was cheap and it was very easy to set up. The process was stress-free and that is a lot coming for car insurance providers.

bubblepigLevel 1

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rude customer service

Recently hit another car whilst parking, in my works private car park. I was going 1mph, caused little damage to other car, and none to mine. However, when my premium went up, I was sad and rang up, only to be dismissed and shamed by the a lady who...

Recently hit another car whilst parking, in my works private car park. I was going 1mph, caused little damage to other car, and none to mine. However, when my premium went up, I was sad and rang up, only to be dismissed and shamed by the a lady who told me I had a bad accident and therefore I should pay more

KathrynLevel 1

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Best Car Insurance Ive ever had

Hastings Direct has offered the best combination of value and the content it offers in its Insurance. It also has a great customer service and because of this just recently I have chosen to renew my Car Insurance for another year where usually I end...

Hastings Direct has offered the best combination of value and the content it offers in its Insurance. It also has a great customer service and because of this just recently I have chosen to renew my Car Insurance for another year where usually I end up changing Insurance each year.

TaylorLevel 1

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