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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.73 (737 reviews)

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3.73

Based on 737 reviews, last reviewed 6th Sep 2026

2000% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

38%

19%

33%

Latest highest rating:

5

I have had my car insurance policy with Hastings dir... I have had my car insurance policy with Hastings direct for over 5 years. I had to contact them for a call out when the car battery failed to start, b... Read more Reviewed on: 6th September 2026

Latest lowest rating:

1

i was using the data box paired with my phone and ap... i was using the data box paired with my phone and app this device does not record correctly, its just there so they can sell your data on to other ind... Read more Reviewed on: 24th August 2026

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (737)

I have had my car insurance policy with Hastings dir...

I have had my car insurance policy with Hastings direct for over 5 years. I had to contact them for a call out when the car battery failed to start, but they said I was not covered for that, and they told me the RAC would not come out to attend to my car. I since found out through a friend that I needed Homestart car insurance, so I have now got this but had to pay a substantial amount more to have this. Apart from this occasion I have been very happy with Hastings direct. Reviewed on: 6th September 2026

Great service always.

Great service always. No issues. Reviewed on: 3rd September 2026

Good service

Good service and competitive pricing Reviewed on: 2nd September 2026

Easy to apply

Easy to apply, very smooth process and quick to do. Reviewed on: 2nd September 2026

fair pricing - a faithful financial services partner

fair pricing - in a financial services market that can be unreasonably competitive, I've found a faithful partner who offers some semblance of fairness to the customer Reviewed on: 2nd September 2026

Nothing is ever too much trouble

Nothing is ever too much trouble for all of their friendly colleagues Reviewed on: 2nd September 2026

Policy access via the Hastings Direct app is a bonus.

Policy access via the Hastings Direct app is a bonus. Many insurers don't provide app access. Reviewed on: 2nd September 2026

i was using the data box paired with my phone and ap...

i was using the data box paired with my phone and app this device does not record correctly, its just there so they can sell your data on to other industries , customer service is so unhelpfully I was getting very good scores until one day they marked me down for braking too hard, this was because a pedestrian walked out in front of me, it like i should have run over or killed this person to make a claim because they scored me low for braking avoiding killing or injuring someone, was sat at a green light once because a car had stopped in front of the crossing, they marked me down for that also this APP is RUBBISH i asked HastingDirect customer service why it marked that as a bad drive they said it does not reflect real life scenarios, what is the point then, i now know its just a data gathering money making device, after i moaned about it i noticed i was getting more and more mark downs, seemed like a punishment i would AVOID hasting direct data recording device to get cheaper insurance its cheap because they using your data to make money. I've now left them and the attitude was not pleasant, they are so vague with any questions you often having to re ask it again. to force an answer from them. they try pressure you to stay , IE you will loose your NCB etc etc it will cost you XXX it tracks you using the toilet and social life you have nearby as its connected to your phone. another BIG brother watching you take a leak or drop the kids of at the pool. I'm glad I've gone and will never look back Reviewed on: 24th August 2026

Solved my Problem

I made a mistake when filled in details online, but when i rang up about it the customer services helped me correct the error and got a better deal Reviewed on: 22nd August 2026

Following your every move

The policy that was the cheapest also has a tracker and requires you to use Bluetooth and location on your mobile and to download the app. This is an extra hassle and will drain the battery and if your driving score is too low then they will cancel your insurance Reviewed on: 22nd August 2026

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