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Hastings Direct Car Insurance Reviews

Ratings based on 332 reviews Last review 4 days ago

Hastings Direct car insurance reviews on Smart Money People come from drivers like you! You can read these honest Hastings Direct car insurnance reviews to help you decide which car insurance provider is right for you...and your car! For example, read...

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Hastings Direct car insurance reviews on Smart Money People come from drivers like you! You can read these honest Hastings Direct car insurnance reviews to help you decide which car insurance provider is right for you...and your car! For example, read through our review to find out how good the claims process. And remember, if you've used Hastings Direct before, you too can write a short Hastings Direct car insurance review here to help other drivers. Smart Money People is the UK's leading financial services review site. Together, we can help us to increase trust and transparency in financial services.

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Your Car Insurance Reviews (332)

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30th May 2020

Dishonest and incompetent

Tried to book car insurance through compare the market, got to the end and it said they couldn't complete so I assumed it hadn't gone through, checked my bank they had taken payment anyway so I called them and they claimed they couldn't find payment....

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Tried to book car insurance through compare the market, got to the end and it said they couldn't complete so I assumed it hadn't gone through, checked my bank they had taken payment anyway so I called them and they claimed they couldn't find payment. This is a lie it went through whole I was on the phone to them and has been confirmed by my bank. Several calls later over 2 hours on the phone o still do not have my refund not only that they have opened 2 policies I have not asked for now and taken 2 payments and left a single mother with a disabled child with no money!!! I will be taking this to the fca and my solicitor.

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26th May 2020

Horrible experience

Don’t insure with Hastings I am pleading to anyone. Will mug you off completely and charge you for their time. Refunds are all send by a cheque if not cleared in 5 days they will become invalid. Insurance cancelled because I used a comparison website o...

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Don’t insure with Hastings I am pleading to anyone. Will mug you off completely and charge you for their time. Refunds are all send by a cheque if not cleared in 5 days they will become invalid. Insurance cancelled because I used a comparison website on the same window as Hastings. Price increased coz I refreshed the page.
Please avoid there are plenty other insurance companies cheaper

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15th April 2020

Crooks you should definitely "AVOID"

Dont buy "ANY" insurance from these crooks, I called them to stop my renewal as I was looking at buying another vehicle and the call centre person charged me £45 for cancelling the policy, but let me tell you this, it will be their last ever charge on ...

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Dont buy "ANY" insurance from these crooks, I called them to stop my renewal as I was looking at buying another vehicle and the call centre person charged me £45 for cancelling the policy, but let me tell you this, it will be their last ever charge on me, there was one month left on the policy, who in their right mind would cancel a policy one month before it expires ? , just had a email from them quoting their company line, covering themselves ,colleagues and procedures, will not EVER use them again and would advise everyone to look elsewhere, they tell lies and use devious tactics to make sure you pay a "FEE" for everything, How come you cant cancel your renewal online.?, Answer / because they want to charge you a fee for cancelling, dont trust them !!!! A company run and serviced by incompetents

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21st February 2020

Slow and frustrating claims process...

You only find out how good an insurance company is when you have to make a claim, needless to say I will not ever use Hastings Direct again and I would actively advise against anyone using...

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You only find out how good an insurance company is when you have to make a claim, needless to say I will not ever use Hastings Direct again and I would actively advise against anyone using them.

Following numerous mistakes or 'misunderstandings' as they put it, on their part, I have been without a car for 3 weeks and counting.
10 days ago it was confirmed it would be written off and I was given a figure, at which point I asked if we could negotiate the figure due to mistakes and delays they had made up to that point. The total loss department is only open Monday to Friday 9am-5pm, so when you work those hours and can't have your phone on you at work you invariably struggle to talk to anyone about it.

I was told on Tuesday this week I could have a measly £35 compensation, I said that wasn't good enough and they said they would call me back on Wednesday. It is now Friday and after another two emails to them and a phone call, they finally called me back and offered £50. I might as well have saved my breath and my time, I would have been better off.

So they have processed my payment today and now its the waiting game as it might take 5 working days to clear in my account...

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19th February 2020

Terrible Company

Tried to add my partner to my car policy with Hastings Direct, but was unable to, but they told me I could take out a new policy with them for over £500 plus a cancellation fee despite the fact I had paid 12 month premium in advance. Worst customer ...

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Tried to add my partner to my car policy with Hastings Direct, but was unable to, but they told me I could take out a new policy with them for over £500 plus a cancellation fee despite the fact I had paid 12 month premium in advance. Worst customer retention policy ever. Would not recommend.

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3rd February 2020

astonishingly bad insurance company

I had only 2 payments of £31 left on my car insurance before the next renewal but i have just got a disability car so i rang them and told them i no longer had my car and wished to cancel my insurance,,,THEY WANTED £59 FOR ME TO CANCEL MY I...

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I had only 2 payments of £31 left on my car insurance before the next renewal but i have just got a disability car so i rang them and told them i no longer had my car and wished to cancel my insurance,,,THEY WANTED £59 FOR ME TO CANCEL MY INSURANCE,,,So they still wanted me to pay almost the full insurance,(except for £3) even though i have no longer got the car,,,needless to say,i told them there was absolutely no way i am paying them that amount to cancel my insurance but they insisted so i told them to get LOST and went on my online banking and cancelled the direct debit to them,,,they can whistle for it...

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10th January 2020

Disappointed

Absolutely disgusted, been with Hastings for 5 years and they se d an email this year saying can't renew my policy as won't insure me . When I call can't tell me...

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Absolutely disgusted, been with Hastings for 5 years and they se d an email this year saying can't renew my policy as won't insure me . When I call can't tell me why!
They didn't mind taking my money and I didn't claim at all in this time and never missed a payment. So just don't get it!
No wonder they gave a bad reputation.

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9th September 2019

Great customer service

I have been with them a number of years and are always happy to complete a price comparison around my renewal time to ensure I'm getting the best price for my car insurance. This year they matched the cheapest option, the lady i done this over the...

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I have been with them a number of years and are always happy to complete a price comparison around my renewal time to ensure I'm getting the best price for my car insurance. This year they matched the cheapest option, the lady i done this over the phone with was friendly and very helpful. Fantastic company!

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