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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.12 (689 reviews)

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3.12

Based on 689 reviews, last reviewed 26th Jul 2026

50% increase in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

35%

19%

35%

Latest highest rating:

5

Always been Very helpful with the queries I have had Always been Very helpful with the queries I have had Reviewed on: 17th July 2026

Latest lowest rating:

1

Had my car written off by a careless driver. Had my car written off by a careless driver. Major injury and all 3 emergency services. Have had to manage my own claim as Hastings just read scripts ... Read more Reviewed on: 26th July 2026

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (689)

Had my car written off by a careless driver.

Had my car written off by a careless driver. Major injury and all 3 emergency services. Have had to manage my own claim as Hastings just read scripts from the computer most of the time. Now low balling the pay out making ridiculous requests to the car finance company who themselves (a very big car manufacturer) are incredulous and actually more supportive of me than Hastings - my insurance company. Having to spend hundreds on car hire because Hastings are refusing to pay the full amount - for what was a brand new car ! When I challenged the payout I was told that that wasn’t for me to do - even though I would foot the bill. Rubbish Reviewed on: 26th July 2026

Always been Very helpful with the queries I have had

Always been Very helpful with the queries I have had Reviewed on: 17th July 2026

Easy to use website.

Easy to use website. Good price for product selected. Reviewed on: 16th July 2026

Absolutely TERRIBLE.

Absolutely TERRIBLE. Do not waste your time or money on this company. AVOID. Reviewed on: 25th June 2026

Terrible Customer Service

Been with Hastings a few years and Never had a problem until now. Moved house so got a quote online for my new address, got the price and agreed the change - easy right? Nope. Paperwork is not available straight away and no notification is given when it’s added to the app at any random time. So I went about my week then the payment was taken £64 more than the quote/price I agreed to. I rang up and was told the only option I had was to cancel my insurance and take out a new one with them? Absolutely not. Then I got a letter to say that had cancelled my insurance? When I called up it was due to me not telling them where the car would be kept? What do you think the change was for? Exactly that. They literally told me my address and where I was keeping the car? No apologies, no notice, not one bit of courtesy when they noticed that the amount they had quoted me was incorrect just taken the money and went on with their day. When I logged a complaint was offered £20 to drop it. They use the same trigger phrases constantly to just try get you to drop the complaint. The customer service is a mess. They admitted in the end it was an error on their side but still blamed me? I will be leaving at the end of this and I will never use this company again. Terrible customer service with absolutely no curtsey or morals about any of them. Just avoid. Reviewed on: 17th June 2026

Had a accident,rung a management company by mistake,...

Had a accident,rung a management company by mistake,didn't realise I did.as many others have from what I've read..rung hastings direct to find out what was happening.was told not heard anything.explained for 30mins,then told can't help...never use them again Reviewed on: 12th June 2026

Brilliant

Great app, great customer service, and great quote offered. Speaking on the phone usually helps to get a better quote but being loyal to Hastings has worked massively in my favour, used a black box to start with but seeing driving habits on the app is really motivating and helps to keep your price low, fantastic offer! Reviewed on: 7th June 2026

Hail Hastings!

Went through Hastings Direct for my car insurance, overall very efficient and quick process. Blackbox policy clearly outlined and sent out to myself very quickly through the post. So far a good, positive experience and no drawbacks! Reviewed on: 19th April 2026

Car insurance

Been with Hastings Direct for many many years. Easy to renew and always get a good price. I have used both online and phone and have always had a professional experience. Reviewed on: 16th April 2026

Absolutely amazing customer service and great compet...

Absolutely amazing customer service and great competitive prices. Reviewed on: 16th April 2026

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