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Hastings Direct: Car Insurance reviews

Name: Car Insurance
Rating: 3.07 (579 reviews)

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3.07

Based on 579 reviews, last reviewed 11th Apr 2024

100% decrease in 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

32%

20%

36%

Latest highest rating:

5

Late renewal of home and contents insurance Called to renew house and contents insurance but missed renewal date by 12 hours. Agent said I would need to complete another application. She told... Read more Reviewed on: 17th December 2023

Latest lowest rating:

1

Subject: Complaint Review: Unfair Treatment and Poor... Subject: Complaint Review: Unfair Treatment and Poor Customer Service from Hastings Direct I am deeply disappointed with the unfair treatment and poo... Read more Reviewed on: 11th April 2024

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About the Car Insurance

Looking for your new car insurance provider? Check out the Hastings Direct car insurance reviews on Smart Money People, left by genuine customers to help you make an informed decision when choosing your next provider.

Founded in 1997, Hastings Direct offers car, van, bike and home insurance, providing flexible policies with a wide range of optional extras. Its car insurance policies come with varying levels of cover, alongside a telematics policy, YouDrive, which rewards good driving with lower renewal rates.

What factors do you consider to be most important when choosing a car insurance provider? Are you looking for a telematics policy that can save you money? Perhaps you require breakdown cover or courtesy car cover? What about windscreen cover, or protection from vandalism? Whatever your needs, check out our Hastings Direct car insurance reviews to see how existing customers rate their policies.

Have you had a Hastings Direct car insurance policy? Share your experience with the Smart Money People community to help us increase trust and transparency in financial services. Tell us how satisfied you were with the price of the premium, and whether you managed to find cover for all of your needs? If you’ve had a YouDrive policy, did you find the scoring of your driving fair, and did you find a noticeable discount on your renewal? Leave a Hastings Direct car insurance review today and help other drivers.

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Hastings Direct Car Insurance reviews (579)

Subject: Complaint Review: Unfair Treatment and Poor...

Subject: Complaint Review: Unfair Treatment and Poor Customer Service from Hastings Direct I am deeply disappointed with the unfair treatment and poor customer service I experienced with Hastings Direct regarding my car insurance. Despite no longer owning the car due to a fault caused by Hastings themselves, I was unfairly forced to continue paying nearly £90 a month for unusable insurance. For seven months, I endured a frustrating back-and-forth between Hastings Direct and the financial ombudsman, with no resolution in sight. While Hastings eventually resolved the issue, the damage to my trust and satisfaction with their company is irreparable. Throughout this ordeal, Hastings Direct displayed a lack of professionalism and empathy in their communication with me. They consistently missed deadlines and failed to provide adequate solutions, exacerbating an already stressful situation. In conclusion, I strongly advise against using Hastings Direct for insurance services. My experience with them has been nothing short of a nightmare, characterized by incompetence and disregard for customer well-being. Reviewed on: 11th April 2024

These guys are absolute scammers do not insure with...

These guys are absolute scammers do not insure with Hastings direct, customer service very poor at resolving any issues you have with your insurance they are just quick to cancel your insurance. Please don't waste your money with these guys. I would recommend you pay a bit extra but go with someone reputable, a company that would go above and beyond to keep there customers and are happy to resolve any situation that arises. Once again please do not insure with Hastings direct Reviewed on: 2nd April 2024

DONT USE

Son's insurance was £900. last year, £1600 this year. So we didn't take it up with them. But got a text saying your car is insured we just need payment. My son spoke to them and told them he'd gone somewhere else and was told by CS that he had to pay £20.00 Cancellation fee. He hadn't take the insurance with them but they insisted he need to pay. What a scam I will advise everyone to not insure with them a lot better and cheap companys out there Reviewed on: 25th March 2024

It is very difficult to cancel the renewal although...

It is very difficult to cancel the renewal although they said you can do by app. It took two hours to cancel. So badly service. Reviewed on: 21st February 2024

Showing 4 of 579

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