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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.17 (670 reviews)

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3.09

Based on 670 reviews, last reviewed 1st Oct 2025

1200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

35%

20%

34%

Latest highest rating:

4

Better value for money The price drop from my last insurer was very impressive, for a lot of the same coverage. I haven't as of yet had to report or claim anything but every... Read more Reviewed on: 1st October 2025

Latest lowest rating:

2

Renewal process was insane. Renewal process was insane. Offered something double from previous year with zero claims made. Then called and was offered something less what I was p... Read more Reviewed on: 5th September 2025

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (670)

Better value for money

The price drop from my last insurer was very impressive, for a lot of the same coverage. I haven't as of yet had to report or claim anything but everything was clear early and whenever I needed to ring up for help they were very useful. Reviewed on: 1st October 2025

Really good, helpful customer service, sorted issues...

Really good, helpful customer service, sorted issues out straight away Reviewed on: 7th September 2025

Excellent Service.

Hastings are always quick to answer the phone, extremely helpful when you have a query and always understands your needs. I wouldn't go anywhere else!! Thankyou all :) Reviewed on: 6th September 2025

Honest and simple to obtain a quote with competitive...

Honest and simple to obtain a quote with competitive rates on-line. If want to speak to someone that's not a problem; customer service is friendly and efficient. Reviewed on: 6th September 2025

Even searching for better quotes online I haven’t fo...

Even searching for better quotes online I haven’t found better prices than Hastings for 2 years. 1 accident and it was sorted without much issues and courtesy car was provided. I got an email saying my price has been reduced for an issue in the pricing initially which is good considering they could have not done anything and kept the money. Reviewed on: 6th September 2025

Car insurance went up quite a bit last quote but sti...

Car insurance went up quite a bit last quote but still cheaper than most other insurers Reviewed on: 5th September 2025

Their insurance portal is easy to use

Their insurance portal is easy to use and setting everything up was good. It was cheaper than every other insurance on the market by quite a lot. To make a change it is easy, but I do think there are quite long wait times sometimes to speak to someone. Reviewed on: 5th September 2025

All right so far

Straightforward to set up contract with them, easy-to-use app. Corrected my NC bonus years and amended direct debit on the spot. All in all, competitive, user-friendly and on the ball. Reviewed on: 5th September 2025

Having just reviewed my multi-car insurance with the...

Having just reviewed my multi-car insurance with them, the discount was better than elsewhere, so really helping me save money. Reviewed on: 5th September 2025

Cost a premium to add 2nd car onto the insurance and...

Cost a premium to add 2nd car onto the insurance and it wasn't even for a full year as it has to have the same end date as the 1st car. Why can't it be cheaper if it's not the full year? Reviewed on: 5th September 2025

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