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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.26 (694 reviews)

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3.26

Based on 694 reviews, last reviewed 16th Aug 2026

700% increase in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

35%

19%

35%

Latest highest rating:

4

Almost Painless I think car insurance is one of those things that’s best when you don’t notice it - I don’t recall the sting of the quote too strongly, and thankfully... Read more Reviewed on: 16th August 2026

Latest lowest rating:

1

Had my car written off by a careless driver. Had my car written off by a careless driver. Major injury and all 3 emergency services. Have had to manage my own claim as Hastings just read scripts ... Read more Reviewed on: 26th July 2026

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (694)

Almost Painless

I think car insurance is one of those things that’s best when you don’t notice it - I don’t recall the sting of the quote too strongly, and thankfully I haven’t had to use the policy and so as far as I’m concerned, it’s just there in the background doing its thing. More importantly, it isn’t Admiral. Reviewed on: 16th August 2026

Easy to understand policies and website.

Easy to understand policies and website. Reviewed on: 14th August 2026

last year i struggled to find a insurance company to...

last year i struggled to find a insurance company to insure my lexus.I rang Hastings for a quote & was very surprised with their price. this year i chnged to a Volvo & got a very good price from Hastings. Jakie who i spoke to was very helpful & friendly & she made the process so easy . Reviewed on: 13th August 2026

Straightforward, honest and efficient

Straightforward, honest and efficient Reviewed on: 13th August 2026

good but lacks responsiveness when problems arise

I ended up being a Hastings direct customer after choosing them following a competitive line up from a car insurance consumer website. The onboarding process was good and the app is basic and decent but had to drop one star as the paperwork that came with the insurance were too much jargon and made it having through look through four or 5 paperwork in the app to see what product I was enrolled into. Although customer support responded quickly after I emailed , there were no actionable steps once I took the product . For example, I hold a comprehensive breakdown cover through a major provider and the same provider also offers breakdown through the policy , so I’m in fact doubling up and they refused to detach it from the package . The only disappointment is this causing me to stop giving them an excellent score. Biggest advise to customers is to double check before they sign up because once you sign up they would never help removing a non essential part of the car insurance add ons . Reviewed on: 13th August 2026

Excellent company, Excellent customer services

Excellent company, have been insured with them for a while now and just made my first claim after an accident and they sorted everything out really fast with no stress to me at all. Very happy customer Reviewed on: 13th August 2026

Had my car written off by a careless driver.

Had my car written off by a careless driver. Major injury and all 3 emergency services. Have had to manage my own claim as Hastings just read scripts from the computer most of the time. Now low balling the pay out making ridiculous requests to the car finance company who themselves (a very big car manufacturer) are incredulous and actually more supportive of me than Hastings - my insurance company. Having to spend hundreds on car hire because Hastings are refusing to pay the full amount - for what was a brand new car ! When I challenged the payout I was told that that wasn’t for me to do - even though I would foot the bill. Rubbish Reviewed on: 26th July 2026

Always been Very helpful with the queries I have had

Always been Very helpful with the queries I have had Reviewed on: 17th July 2026

Easy to use website.

Easy to use website. Good price for product selected. Reviewed on: 16th July 2026

Absolutely TERRIBLE.

Absolutely TERRIBLE. Do not waste your time or money on this company. AVOID. Reviewed on: 25th June 2026

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