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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.14 (649 reviews)

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3.07

Based on 649 reviews, last reviewed 24th Jul 2025

No new 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

34%

20%

35%

Latest highest rating:

5

Great experience recently when renewing Great experience recently when renewing Reviewed on: 21st June 2025

Latest lowest rating:

1

Really annoyed, beware of Hastings insurance. Really annoyed, beware of Hastings insurance. Took out insurance and sent no claim from previous insurer which they would not accept, so I been on the... Read more Reviewed on: 24th July 2025

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (649)

Really annoyed, beware of Hastings insurance.

Really annoyed, beware of Hastings insurance. Took out insurance and sent no claim from previous insurer which they would not accept, so I been on the phone with them, after 20 minutes, of me asking why? Then they did accept it. The annoying bit is they altered my insurance,it was £1:60 more and they charged me £30 handling fee, really £30 for a £1:60 change. Asked if they could do anything about it, NO was the reply. Reviewed on: 24th July 2025

scandalous mickey mouse rip off insurers

only giving one star as it would not take review otherwise. rang hasting direct to change car details for remaining 8 months of policy and they charged me forty five per cent more than the total policy. my yearly rate was £258 pounds but charged me another £118 for the remaining eight months even though car had the same power engine and same value. been promised two call backs and not received them taking full day off work and hours on phone at my cost.be warned dont use this firm or read this and make up your own mind. Reviewed on: 9th July 2025

Hastings agreed to make a cash in lieu payment and c...

Hastings agreed to make a cash in lieu payment and confirmed date for repairs to be done. Said payment would be 3-5 working days. Nearly 3 weeks on and when chased said it was with payment team who were completing a standard check. However, they had no idea when the standard check would be completed. I have had to cancel repairs and still waiting Reviewed on: 1st July 2025

Great experience recently when renewing

Great experience recently when renewing Reviewed on: 21st June 2025

Ok until you actually have to use them.

Ok until you actually have to use them. I was involved in a no fault hit and run where the other party accepted liability. They have severely under valued my vehicle at (offered £500 for a car valued at £1850). Ignored my emails and disputes, and will bully and coerce you into accepting an offer. If you call they'll put you on hold for ages in the hopes you give up. Ignore the bots on here and don't bother. Reviewed on: 13th June 2025

Great value for money however they should not differ...

Great value for money however they should not differentiate between the different level of insurance in terms of customer service because some have to use the app to contact customer services. Reviewed on: 12th June 2025

Easy to set up, renewal price the same as "new busin...

Easy to set up, renewal price the same as "new business" price, all in all very good firm to deal with Reviewed on: 26th February 2025

DO NOT USE HASTINGS PLEASE

Terrible - my car gets stolen and they refuse the claim for a key discrepancy issue and THEN LOSE THAT key! Car has been found by the police and Hastings, for over a month, have refused to resolve the fact I have not been able to pick up my car, since they LOST the only key I had access to. Disgusting company. See you in the court of law. Reviewed on: 29th January 2025

Accidental Damage

Reviews should be given on the back of a good or bad service. Not if you got a cheaper quote! This company is run by a bunch of fraudsters. My claim was refused for accidental TV damage because by removing fluff from corner of the TV I was essentially cleaning the TV! Cleaning is not covered under accidental damage. So just lie chaps at how you accidentally damaged something as these FRAUSTERS do not value honest customers. Reviewed on: 24th January 2025

Disgraceful car insurance company

Awful company will never go with them again. They up your insurance quote every year with a stupid reason why where I can go somewhere else do cheaper. After cancelling my contract I am then accused of not making a payment even tho it was through a direct debit where one month they didn’t take a payment and I was not informed why they didn’t take it even tho it should of gone out. After a year being penalised to still pay a missed payment fee on top of a whole month fee where my contract is ending. If I owe them the money that is not the issue here. My issue is the lack of communication with each other and myself on not informing me when a payment was not take. They are the most money grabbing company I have experienced and heard from other people do not bother with them. Reviewed on: 10th January 2025

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