Hastings Direct Car Insurance Reviews

Lies, incompetence and foul play

Had an accident that the other party took liability for. Hasting still trying to get excess from...

Had an accident that the other party took liability for. Hasting still trying to get excess from me.
Been over 6 weeks- my car hasn’t been seen or repaired.
Call centres in South Africa
No help at all- even though accident was not my fault.
They asked me to prove the other party took liability, which involved me forwarding the emails onto Hastings. I thought this was their job to chase and determine whose fault it is.
They have asked me to find a garage and quote a repair- which then they will decide if they want to pay for.
Made complaints- they got resolved without even contacting me.
I’ve had to contact ombudsmen.
Will never Insure with Hastings again !

Fionnuala Daly

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bad company

bad company canceled policy with them over the phone and paid £58 fee, 1 week later found out they were taken £17 a month for cancelation fees also, no mention of this on the phone complete made up charges to exploit me. Technical terms theft. i was a...

bad company canceled policy with them over the phone and paid £58 fee, 1 week later found out they were taken £17 a month for cancelation fees also, no mention of this on the phone complete made up charges to exploit me. Technical terms theft. i was also stupid to take out another policy with the promise of £58 refund for a new policy, blah blah blah. avoid this company is my advice and don't be sucked into there cheap quotes, they will also try to extort money from you if you pay in full for the policy and have incorrect personal details.(they will search your personal details via price comparisons sites to see if you made things up) they make money from this and cancelation fees. proberley would be nightmare to claim. have now gone to a proper insurence company, more expensive but peace of mind.

ness

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Hastings Direct: The Tragedies

Incompetent when it comes to making a claim. If you are involved in a car accident (even if the accident was not your fault) DO NOT MAKE A CLAIM. They will write your car off for the slightest of damage. When you challenge them on the write-off they...

Incompetent when it comes to making a claim. If you are involved in a car accident (even if the accident was not your fault) DO NOT MAKE A CLAIM. They will write your car off for the slightest of damage. When you challenge them on the write-off they will neglect all other responsibilities, like sending your photo evidence and statement over to the third party. They will hire a garage to forge evaluations for the cost of repair, which are always exceedingly high, so they can hide behind their infamous motto ‘uneconomical to repair’ so they don’t have to repair your vehicle. Hence justifying what they call a write-off. If you are unfortunate enough to have a policy with this incompetent bunch, there is 1 thing you need to understand: the less you tell them the better. If you’re involved in an accident and your car is indeed repairable, my advice would be to find a garage that works on vehicle repairs. Go about getting this done yourself. It does mean that you will have to dip into your own pocket (those of you who were not at fault). But it is far less painful and stressful than if you were to try and achieve this goal
through hastings direct.

Do not make a claim through hastings direct. Better still, do not give them your money to start with. Those of you who have an existing policy I strongly urge you to start looking elsewhere. What I went through with this inadequate sort I would not wish on my worst enemy.

David Edwards

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Dishonest and incompetent

Tried to book car insurance through compare the market, got to the end and it said they couldn't complete so I assumed it hadn't gone through, checked my bank they had taken payment anyway so I called them and they claimed they couldn't find payment....

Tried to book car insurance through compare the market, got to the end and it said they couldn't complete so I assumed it hadn't gone through, checked my bank they had taken payment anyway so I called them and they claimed they couldn't find payment. This is a lie it went through whole I was on the phone to them and has been confirmed by my bank. Several calls later over 2 hours on the phone o still do not have my refund not only that they have opened 2 policies I have not asked for now and taken 2 payments and left a single mother with a disabled child with no money!!! I will be taking this to the fca and my solicitor.

L.Eckersley

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Horrible experience

Don’t insure with Hastings I am pleading to anyone. Will mug you off completely and charge you for their time. Refunds are all send by a cheque if not cleared in 5 days they will become invalid. Insurance cancelled because I used a comparison website o...

Don’t insure with Hastings I am pleading to anyone. Will mug you off completely and charge you for their time. Refunds are all send by a cheque if not cleared in 5 days they will become invalid. Insurance cancelled because I used a comparison website on the same window as Hastings. Price increased coz I refreshed the page.
Please avoid there are plenty other insurance companies cheaper

Jake fairgrieve

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Great Insurance

Great Insurance offering the cheapest price and also the right amount of cover. Also easy to contact of if you need to phone without being put on hold for ages unlike other Insurance Companies. Hastings Direct make me feel like a valued customer and...

Great Insurance offering the cheapest price and also the right amount of cover. Also easy to contact of if you need to phone without being put on hold for ages unlike other Insurance Companies. Hastings Direct make me feel like a valued customer and because of all these reasons I’ve decided to continue my insurance with them

Taylor

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Crooks you should definitely "AVOID"

Dont buy "ANY" insurance from these crooks, I called them to stop my renewal as I was looking at buying another vehicle and the call centre person charged me £45 for cancelling the policy, but let me tell you this, it will be their last ever charge on ...

Dont buy "ANY" insurance from these crooks, I called them to stop my renewal as I was looking at buying another vehicle and the call centre person charged me £45 for cancelling the policy, but let me tell you this, it will be their last ever charge on me, there was one month left on the policy, who in their right mind would cancel a policy one month before it expires ? , just had a email from them quoting their company line, covering themselves ,colleagues and procedures, will not EVER use them again and would advise everyone to look elsewhere, they tell lies and use devious tactics to make sure you pay a "FEE" for everything, How come you cant cancel your renewal online.?, Answer / because they want to charge you a fee for cancelling, dont trust them !!!! A company run and serviced by incompetents

no fool

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Slow and frustrating claims process...

You only find out how good an insurance company is when you have to make a claim, needless to say I will not ever use Hastings Direct again and I would actively advise against anyone using...

You only find out how good an insurance company is when you have to make a claim, needless to say I will not ever use Hastings Direct again and I would actively advise against anyone using them.

Following numerous mistakes or 'misunderstandings' as they put it, on their part, I have been without a car for 3 weeks and counting.
10 days ago it was confirmed it would be written off and I was given a figure, at which point I asked if we could negotiate the figure due to mistakes and delays they had made up to that point. The total loss department is only open Monday to Friday 9am-5pm, so when you work those hours and can't have your phone on you at work you invariably struggle to talk to anyone about it.

I was told on Tuesday this week I could have a measly £35 compensation, I said that wasn't good enough and they said they would call me back on Wednesday. It is now Friday and after another two emails to them and a phone call, they finally called me back and offered £50. I might as well have saved my breath and my time, I would have been better off.

So they have processed my payment today and now its the waiting game as it might take 5 working days to clear in my account...

Helen W

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Terrible Company

Tried to add my partner to my car policy with Hastings Direct, but was unable to, but they told me I could take out a new policy with them for over £500 plus a cancellation fee despite the fact I had paid 12 month premium in advance. Worst customer ...

Tried to add my partner to my car policy with Hastings Direct, but was unable to, but they told me I could take out a new policy with them for over £500 plus a cancellation fee despite the fact I had paid 12 month premium in advance. Worst customer retention policy ever. Would not recommend.

Joanne McHarg

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astonishingly bad insurance company

I had only 2 payments of £31 left on my car insurance before the next renewal but i have just got a disability car so i rang them and told them i no longer had my car and wished to cancel my insurance,,,THEY WANTED £59 FOR ME TO CANCEL MY I...

I had only 2 payments of £31 left on my car insurance before the next renewal but i have just got a disability car so i rang them and told them i no longer had my car and wished to cancel my insurance,,,THEY WANTED £59 FOR ME TO CANCEL MY INSURANCE,,,So they still wanted me to pay almost the full insurance,(except for £3) even though i have no longer got the car,,,needless to say,i told them there was absolutely no way i am paying them that amount to cancel my insurance but they insisted so i told them to get LOST and went on my online banking and cancelled the direct debit to them,,,they can whistle for it...

Shane Mclean

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Disappointed

Absolutely disgusted, been with Hastings for 5 years and they se d an email this year saying can't renew my policy as won't insure me . When I call can't tell me...

Absolutely disgusted, been with Hastings for 5 years and they se d an email this year saying can't renew my policy as won't insure me . When I call can't tell me why!
They didn't mind taking my money and I didn't claim at all in this time and never missed a payment. So just don't get it!
No wonder they gave a bad reputation.

Wendy Shelley

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Good service

great service when my car was recently fixed after a small accident

clare lewis

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Not needed much

I’m not truly able to rate the service as I currently have not needed to claim on my insurance however they have always been polite and helpful during setup.

Abaker

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Excellent

Reduced my monthly payments by £40 this year - good service

Cerys John

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Car insurance

Competitive first year quote but auto renewal was almost double

Rob

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Good service

Have had car insurance with Hastings Smartmiles for 3 years ago and don't have any complaints. Easy to contact and app is great to keep track of black box recordings.

Sarah-Jane C

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Great customer service

Have always had good customer service with Hastings for my car insurance. They have always tried to give me the best prices for my policy

GeoCasey

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Great customer service

I have been with them a number of years and are always happy to complete a price comparison around my renewal time to ensure I'm getting the best price for my car insurance. This year they matched the cheapest option, the lady i done this over the...

I have been with them a number of years and are always happy to complete a price comparison around my renewal time to ensure I'm getting the best price for my car insurance. This year they matched the cheapest option, the lady i done this over the phone with was friendly and very helpful. Fantastic company!

Harlequinn87

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Good customer service

Overall good. The customer reps are knowledgeable and helpful.

Serene

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No issues so far!

Very easy and simple process to get a quote and purchase insurance, great app, no issues so far!

rebeccam92

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