Hastings Direct Car Insurance Reviews

Dishonest and incompetent

Tried to book car insurance through compare the market, got to the end and it said they couldn't complete so I assumed it hadn't gone through, checked my bank they had taken payment anyway so I called them and they claimed they couldn't find payment....

Tried to book car insurance through compare the market, got to the end and it said they couldn't complete so I assumed it hadn't gone through, checked my bank they had taken payment anyway so I called them and they claimed they couldn't find payment. This is a lie it went through whole I was on the phone to them and has been confirmed by my bank. Several calls later over 2 hours on the phone o still do not have my refund not only that they have opened 2 policies I have not asked for now and taken 2 payments and left a single mother with a disabled child with no money!!! I will be taking this to the fca and my solicitor.

L.EckersleyLevel 1

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Horrible experience

Don’t insure with Hastings I am pleading to anyone. Will mug you off completely and charge you for their time. Refunds are all send by a cheque if not cleared in 5 days they will become invalid. Insurance cancelled because I used a comparison website o...

Don’t insure with Hastings I am pleading to anyone. Will mug you off completely and charge you for their time. Refunds are all send by a cheque if not cleared in 5 days they will become invalid. Insurance cancelled because I used a comparison website on the same window as Hastings. Price increased coz I refreshed the page.
Please avoid there are plenty other insurance companies cheaper

Jake fairgrieve Level 1

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Crooks you should definitely "AVOID"

Dont buy "ANY" insurance from these crooks, I called them to stop my renewal as I was looking at buying another vehicle and the call centre person charged me £45 for cancelling the policy, but let me tell you this, it will be their last ever charge on ...

Dont buy "ANY" insurance from these crooks, I called them to stop my renewal as I was looking at buying another vehicle and the call centre person charged me £45 for cancelling the policy, but let me tell you this, it will be their last ever charge on me, there was one month left on the policy, who in their right mind would cancel a policy one month before it expires ? , just had a email from them quoting their company line, covering themselves ,colleagues and procedures, will not EVER use them again and would advise everyone to look elsewhere, they tell lies and use devious tactics to make sure you pay a "FEE" for everything, How come you cant cancel your renewal online.?, Answer / because they want to charge you a fee for cancelling, dont trust them !!!! A company run and serviced by incompetents

no foolLevel 1

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Slow and frustrating claims process...

You only find out how good an insurance company is when you have to make a claim, needless to say I will not ever use Hastings Direct again and I would actively advise against anyone using...

You only find out how good an insurance company is when you have to make a claim, needless to say I will not ever use Hastings Direct again and I would actively advise against anyone using them.

Following numerous mistakes or 'misunderstandings' as they put it, on their part, I have been without a car for 3 weeks and counting.
10 days ago it was confirmed it would be written off and I was given a figure, at which point I asked if we could negotiate the figure due to mistakes and delays they had made up to that point. The total loss department is only open Monday to Friday 9am-5pm, so when you work those hours and can't have your phone on you at work you invariably struggle to talk to anyone about it.

I was told on Tuesday this week I could have a measly £35 compensation, I said that wasn't good enough and they said they would call me back on Wednesday. It is now Friday and after another two emails to them and a phone call, they finally called me back and offered £50. I might as well have saved my breath and my time, I would have been better off.

So they have processed my payment today and now its the waiting game as it might take 5 working days to clear in my account...

Helen WLevel 1

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Terrible Company

Tried to add my partner to my car policy with Hastings Direct, but was unable to, but they told me I could take out a new policy with them for over £500 plus a cancellation fee despite the fact I had paid 12 month premium in advance. Worst customer ...

Tried to add my partner to my car policy with Hastings Direct, but was unable to, but they told me I could take out a new policy with them for over £500 plus a cancellation fee despite the fact I had paid 12 month premium in advance. Worst customer retention policy ever. Would not recommend.

Joanne McHargLevel 1

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astonishingly bad insurance company

I had only 2 payments of £31 left on my car insurance before the next renewal but i have just got a disability car so i rang them and told them i no longer had my car and wished to cancel my insurance,,,THEY WANTED £59 FOR ME TO CANCEL MY I...

I had only 2 payments of £31 left on my car insurance before the next renewal but i have just got a disability car so i rang them and told them i no longer had my car and wished to cancel my insurance,,,THEY WANTED £59 FOR ME TO CANCEL MY INSURANCE,,,So they still wanted me to pay almost the full insurance,(except for £3) even though i have no longer got the car,,,needless to say,i told them there was absolutely no way i am paying them that amount to cancel my insurance but they insisted so i told them to get LOST and went on my online banking and cancelled the direct debit to them,,,they can whistle for it...

Shane McleanLevel 1

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Disappointed

Absolutely disgusted, been with Hastings for 5 years and they se d an email this year saying can't renew my policy as won't insure me . When I call can't tell me...

Absolutely disgusted, been with Hastings for 5 years and they se d an email this year saying can't renew my policy as won't insure me . When I call can't tell me why!
They didn't mind taking my money and I didn't claim at all in this time and never missed a payment. So just don't get it!
No wonder they gave a bad reputation.

Wendy Shelley Level 1

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Good service

great service when my car was recently fixed after a small accident

clare lewisLevel 1

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Not needed much

I’m not truly able to rate the service as I currently have not needed to claim on my insurance however they have always been polite and helpful during setup.

AbakerLevel 1

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Excellent

Reduced my monthly payments by £40 this year - good service

Cerys JohnLevel 1

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Car insurance

Competitive first year quote but auto renewal was almost double

RobLevel 1

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Good service

Have had car insurance with Hastings Smartmiles for 3 years ago and don't have any complaints. Easy to contact and app is great to keep track of black box recordings.

Sarah-Jane CLevel 1

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Great customer service

Have always had good customer service with Hastings for my car insurance. They have always tried to give me the best prices for my policy

GeoCaseyLevel 1

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Great customer service

I have been with them a number of years and are always happy to complete a price comparison around my renewal time to ensure I'm getting the best price for my car insurance. This year they matched the cheapest option, the lady i done this over the...

I have been with them a number of years and are always happy to complete a price comparison around my renewal time to ensure I'm getting the best price for my car insurance. This year they matched the cheapest option, the lady i done this over the phone with was friendly and very helpful. Fantastic company!

Harlequinn87Level 1

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Good customer service

Overall good. The customer reps are knowledgeable and helpful.

Serene Level 1

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No issues so far!

Very easy and simple process to get a quote and purchase insurance, great app, no issues so far!

rebeccam92Level 1

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Ok

They're an alright company, don't promote customer loyalty with good offers after 12 months though

MarshmallowLevel 1

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Solid Car Insurance at great price

Having been with a competitor for years Hastings Direct worked out a cheaper, more comprehensive no-nonsense alternative. Job done. :)

robin Level 1

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Very easy to deal with, straightforward and very reasonable/accessible.

Good availability and flexibility and great prices. The only downside, if unsurprising, was to get the best price I had to give them details that theoretically enable them to auto-renew if I don't keep tabs on it.

Patricia MathiesonLevel 1

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renewal

although initially my renewal had gone up 25%, one quick phone call and they beat all comparison site quotes for even better cover

paulLevel 1

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