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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.74 (739 reviews)

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3.74

Based on 739 reviews, last reviewed 23rd Sep 2026

2050% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

38%

19%

33%

Latest highest rating:

5

Best value Best value product for our needs, easy to set up Reviewed on: 12th September 2026

Latest lowest rating:

1

No support/taking advantage of new drivers My sister started learning to drive and took out a learners insurance. She had her driving score go below 30 ONCE, (she is learning) and had her polic... Read more Reviewed on: 23rd September 2026

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (739)

No support/taking advantage of new drivers

My sister started learning to drive and took out a learners insurance. She had her driving score go below 30 ONCE, (she is learning) and had her policy cancelled. They told her she had until the 28th to fix her score, so she got it back up to 70 but then discovered they'd get cancelled it on the 22nd without warning. The score also kept dropping on the app when she wasn't even driving and the car was sat staionary on the drive. Had a phone call and they confirmed that if the score drops below 30 once, the policy gets cancelled. Not very helpful for young people or new drivers trying to learn how to drive? No chance to make mistakes and improve, instant cancellation which will stay with them every time they try to take out a new policy anywhere. How can you expect drivers to learn when you cancel their policies for learning? If you are a new driver, this is not the insurance for you. Reviewed on: 23rd September 2026

Best value

Best value product for our needs, easy to set up Reviewed on: 12th September 2026

I have had my car insurance policy with Hastings dir...

I have had my car insurance policy with Hastings direct for over 5 years. I had to contact them for a call out when the car battery failed to start, but they said I was not covered for that, and they told me the RAC would not come out to attend to my car. I since found out through a friend that I needed Homestart car insurance, so I have now got this but had to pay a substantial amount more to have this. Apart from this occasion I have been very happy with Hastings direct. Reviewed on: 6th September 2026

Great service always.

Great service always. No issues. Reviewed on: 3rd September 2026

Good service

Good service and competitive pricing Reviewed on: 2nd September 2026

Easy to apply

Easy to apply, very smooth process and quick to do. Reviewed on: 2nd September 2026

fair pricing - a faithful financial services partner

fair pricing - in a financial services market that can be unreasonably competitive, I've found a faithful partner who offers some semblance of fairness to the customer Reviewed on: 2nd September 2026

Nothing is ever too much trouble

Nothing is ever too much trouble for all of their friendly colleagues Reviewed on: 2nd September 2026

Policy access via the Hastings Direct app is a bonus.

Policy access via the Hastings Direct app is a bonus. Many insurers don't provide app access. Reviewed on: 2nd September 2026

i was using the data box paired with my phone and ap...

i was using the data box paired with my phone and app this device does not record correctly, its just there so they can sell your data on to other industries , customer service is so unhelpfully I was getting very good scores until one day they marked me down for braking too hard, this was because a pedestrian walked out in front of me, it like i should have run over or killed this person to make a claim because they scored me low for braking avoiding killing or injuring someone, was sat at a green light once because a car had stopped in front of the crossing, they marked me down for that also this APP is RUBBISH i asked HastingDirect customer service why it marked that as a bad drive they said it does not reflect real life scenarios, what is the point then, i now know its just a data gathering money making device, after i moaned about it i noticed i was getting more and more mark downs, seemed like a punishment i would AVOID hasting direct data recording device to get cheaper insurance its cheap because they using your data to make money. I've now left them and the attitude was not pleasant, they are so vague with any questions you often having to re ask it again. to force an answer from them. they try pressure you to stay , IE you will loose your NCB etc etc it will cost you XXX it tracks you using the toilet and social life you have nearby as its connected to your phone. another BIG brother watching you take a leak or drop the kids of at the pool. I'm glad I've gone and will never look back Reviewed on: 24th August 2026

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