Hastings Direct Car Insurance Reviews

Scammers

Total scam. Give you a good price then call you up to "verify" your details only then to tell you that the "verification process" has added another £100 to your premium and either pay up or cancel (which costs you of course through cancellation ...

Total scam. Give you a good price then call you up to "verify" your details only then to tell you that the "verification process" has added another £100 to your premium and either pay up or cancel (which costs you of course through cancellation fees!). If they are this intent on fleecing you 5 days in to your contract goodness knows what length they'll go to to avoid paying out if you ever did need to claim! Avoid like the plague or it'll cost you more than you think.

PaulLevel 1

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Disorganised and liars

Awful experience following an accident get passed from pillar to post, constant misinformation (and in some case down right lies), always having to chase for answers and just generally incredibly unhelpful. Didn't collect the car for ages so was...

Awful experience following an accident get passed from pillar to post, constant misinformation (and in some case down right lies), always having to chase for answers and just generally incredibly unhelpful. Didn't collect the car for ages so was reported abandoned, took nearly two weeks to provide courtesy car, decided the claim was at fault when it wasn't, wrote off then sold on the car without transferring details so received numerous parking fines for months afterwards, undervalued the car, claimed was handled by 10+ people one of who said it had been settled and paid out in full and there was nothing that could be changed as I had accepted fault when that was not the case... Really just a completely awful experience

LucyLevel 1

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kook elsewhere for insurance

I took out a policy with Hastings from money supermarket because it was cheap a few weeks before my renewal date as I knew I would get a cheap quote if I did that. But then 3-4 days before insurance started they rang me back and said I made a mistake...

I took out a policy with Hastings from money supermarket because it was cheap a few weeks before my renewal date as I knew I would get a cheap quote if I did that. But then 3-4 days before insurance started they rang me back and said I made a mistake on how long I had lived in this country. apparently there was a difference of 18 months (I have lived 47 years in this country) I knew I had filled it in correctly but I had no way of proving that. As a result they had to requote me and now it worked out 40% more than originally quoted. I know that insurance companies quote more when it gets close to renewal date so I was unable to get a cheaper quote. This is a scam that this company uses to get more money out of the customer.

Mashook RashidLevel 1

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Lack of Transparency

I took out car insurance with this provider online using MoneySupermarket. Com. When I received my policy a few minutes later, I discovered a couple of errors. Hastings direct had started my insurance a day earlier than I’d indicated on my online f...

I took out car insurance with this provider online using MoneySupermarket. Com. When I received my policy a few minutes later, I discovered a couple of errors. Hastings direct had started my insurance a day earlier than I’d indicated on my online form. They had also reduced the value of my car.
I called to advise them of the errors. I was told this could not be corrected without my policy being cancelled and re-quoted and I also need to take into account that the premium I originally paid may also increase when re-quoted. I informed HastingsDirect that I was not willing to pay a higher premium than that originally taken out and already paid in full. True to their word, they re-quoted my policy at a slightly higher amount than what I originally paid. When I refused to pay the difference in price, I was immediately told that if I cancel the policy, which incidentally is not even 24hrs old, I will be penalised £20 retainer fee! Apparently, this was noted on the website when I took out the policy, but HastingsDirect cannot even send me evidence to support this claim involving the £20 policy. I will be referring my complaint to the financial ombudsman as HastingsDirect are misleading consumers.

EmeliaLevel 1

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Worst customer service ever

I cancelled my policy last year and returned my certificate as per their policy. They did not refund me and I did not chase it up as it was a minimal amount. They recently tried to renew my policy which is disgraceful business practise in my view....

I cancelled my policy last year and returned my certificate as per their policy. They did not refund me and I did not chase it up as it was a minimal amount. They recently tried to renew my policy which is disgraceful business practise in my view.
So I phoned to tell them and was passed around a few departments. 30 minutes later I got to speak to a woman who told me they will be charging me £60 for two weeks "cancellation". My policy cost me £126 so they wanted nearly 50% more for failing to do their job.
Today I received a threatening letter informing me they are taking the money or suing me. All while I am undergoing cancer treatment.
thank you Hastings Direct.
Will make sure everyone I know is aware how bad this company is.

David DLevel 1

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con

I took out my policy thinking I was getting a web cam, when it arrived it was a device I had to get my garage to attach and it monitors every movement how you accelerate and brake etc. I then received an email informing my score was 39 and it had to...

I took out my policy thinking I was getting a web cam, when it arrived it was a device I had to get my garage to attach and it monitors every movement how you accelerate and brake etc. I then received an email informing my score was 39 and it had to be 40 or they will cancel my policy at the cost of £140. I am 60 driving for 40 years with 1 speeding offence 30 years ago! It's a rip off they should be ashamed of themselves

Elaine CoatesLevel 1

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Cheap but poor customer service

I was with Hastings Direct for 2 years, during my second year I had an incident where I scratched another car, I immediately phoned my insurance and explained the situation, they told me on the phone that they had opened a claim and that I had an...

I was with Hastings Direct for 2 years, during my second year I had an incident where I scratched another car, I immediately phoned my insurance and explained the situation, they told me on the phone that they had opened a claim and that I had an excess of £540 (it should have been £250 according to all my documents). I then never heard anything from them regarding if anything was actually happening with the claim - all I know is when I got the renewal quote through an accident was listed on there. I was never communicated with again after the initial call.

SilverheartLevel 1

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Worst company I have ever used!

On a comparison website they were coming in with a slightly cheaper quote than other companies. I should have read the reviews first. They are a terrible company who charge for every slight policy alteration. Esure don't. They tried to charge me over...

On a comparison website they were coming in with a slightly cheaper quote than other companies. I should have read the reviews first. They are a terrible company who charge for every slight policy alteration. Esure don't. They tried to charge me over £33 for cancelling my insurance with 16 days left on policy as I was selling my car. I had paid up for the year so in actual fact they owed me 16 days, although I never expected a refund. Why would you charge when I am cancelling and guaranteeing never to make a claim?! I decided to hold onto my car for the extra days rather than give them a penny more! The advice of my friends... crash into a tree and claim big...make them pay. Good job I'm a decent and honest person....unlike Hastings Direct. Lost mine and all family / friends from ever shopping with you again!!!!!!!!!!

MandyLevel 1

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Absolutely horrific disgusting insurance company. Scammed my premium.

Honestly the worst insurance company anyone could ever go with. They gave me a quite good premium but for a reason. They listed a notification only as a fault claim so now it’s on the database and have to declare to other insurers. Then cancelled my p...

Honestly the worst insurance company anyone could ever go with. They gave me a quite good premium but for a reason. They listed a notification only as a fault claim so now it’s on the database and have to declare to other insurers. Then cancelled my policy due to my policy being based on a ‘provisional license’. Regardless of the fact I have proof of me putting full UK license, they’re claiming I was manipulating quotes even thought I have GAP insurance with a full UK license aswell. It was clearly a glitch on either the comparisons website or their own when the quote was being finalised and paid for. The whole thing has taken 3 months and they are simply brushing me off and the whole situation under the carpet - keep getting passed around to different ‘managers’ when they are solely just an assistant. Not only have they cancelled my insurance, they’re keeping my premium. So I am in loss of just under £2000, no insurance, a fault claim in my name which isn’t meant to be there and also unable to obtain new insurance due to these occurrences at the fault of HASTINGS DIRECT. They don’t care at all about customers, as long as they have your money; that’s all that matters to them. I would strongly advise anyone to avoid them at all costs. The amount of stress it has caused and I am left feeling helpless. Their agents have no training whatsoever and have the smallest respect for their customers. One ‘manager’ even said on the phone and I quote; ‘you shouldn’t have taken out insurance with us then’. The fact that their motto is straightforward insurance disgusts me. I wish I had never taken out insurance with them... I’ve lost just under £2000 and they’re refusing to give me my money back - it’s only been 2 months since I took out the policy. They’re simply taking advantage of the situation and leaving me helpless. If you are thinking of going with them, simply don’t. Check out their history as they have a long list of lawsuits against them.

FLevel 1

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Terrible company

Don't put housewife down as your occupation or they will ring you up after you have paid for your insurance through a price comparison site when it's too late to cancel and charge you £140 more because you are unemployed. I am not unemployed I am a ...

Don't put housewife down as your occupation or they will ring you up after you have paid for your insurance through a price comparison site when it's too late to cancel and charge you £140 more because you are unemployed. I am not unemployed I am a disabled housewife

Doodle AllyLevel 1

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Hastings are a bunch of scam artists

Like most reviews against Hastings Direct, they are scamming young drivers with black boxes. Obviously do not work and report incorrect results, which then allows Hastings to tell the user their insurance will be cancelled. Absolute bunch of con...

Like most reviews against Hastings Direct, they are scamming young drivers with black boxes. Obviously do not work and report incorrect results, which then allows Hastings to tell the user their insurance will be cancelled. Absolute bunch of con artists, how they are still getting away with this is beyond belief. So many poor reviews on the internet, they need shutting down.

They will be brought to justiceLevel 1

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Very poor

Very bad customer service. Try to exploit existing customers on renewal. Switched company and got better cover for 200 pound less.

ScatchLevel 1

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Bunch of thief's, still waiting for my refund!

Bunch of thief's, still waiting for my...

Bunch of thief's, still waiting for my refund!
Cancelled car insurance on 17th September 2018, was told I will get refund in 3-5 days, waited 10 days and nothing, so I called up again and they told me it will be processed and waited another 3-5 days once again and nothing. Today is the 4th of October and since 17th September, I have been waiting! Bunch of thief's it so shocking! Furthermore even when I had initially taken out the policy in May 2018 they had taken money out of my credit card 2 times but obviously got that back. Have now contacted my credit card company to sort this out!

asifLevel 1

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£1500 deducted from my car insurance claim!

My car was stolen in January 2018 but Hastings Car Insurance underpaid me by £1500. I have had to borrow £1500 over the next two years and I won’t be able to buy another car until this money is paid off...

My car was stolen in January 2018 but Hastings Car Insurance underpaid me by £1500. I have had to borrow £1500 over the next two years and I won’t be able to buy another car until this money is paid off.
This happened because Hastings were unaware that I had a speeding endorsement on my driving license, which happened a year earlier. When I was asked ‘has anything changed?’ when I came to renew my policy, I thought they already knew about the sp30. Of course, I don’t know what they have on file when they ask this question, so in future I will make them go through every question. I hired a van in 2017 and was asked if I had any speeding endorsement to which I replied “I have an sp30”.
Thanks to the Consumer Insurance (Disclosure and Representations) Act 2012 Hastings Car Insurance only have to ask if there have been any changes, so any innocent mistake that is made by the policyholder goes in favour of the car insurance company..
Hastings decided that I didn’t deliberately try to hide my SP30 (and most companies don’t charge extra for one speeding endorsement), but they still reduced my claim by 21%. This figure is set by Hastings (AND can’t be challenged) and represents the extra premium that I would have been charged if they knew about my SP30. So rather than take an extra premium of 21% they took 21% off my claim payout!
Of course, if your car is stolen it is reasonable to expect that it doesn’t make any difference if you have a speeding endorsement, at the time.
www.carinsuranceproblems.co.uk

Ian GillonLevel 1

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Fantastic value & outstanding customer service

Fantastic value for the cover I have, no other insurer even comes close!! I have used their breakdown service & I was completely impressed. A quick phone call to them, updates by text message & a very quick recovery pick up time! Always polite,...

Fantastic value for the cover I have, no other insurer even comes close!! I have used their breakdown service & I was completely impressed. A quick phone call to them, updates by text message & a very quick recovery pick up time! Always polite, helpful, friendly staff, and the information given is clear and concise.

Mandy.MLevel 1

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Great customer service

I have been with Hastings direct for just over a year. Their customer service is fantastic. They are always there to help and are super friendly. ...

I have been with Hastings direct for just over a year. Their customer service is fantastic. They are always there to help and are super friendly.

Luckily I have never had to claim so I wouldn’t know anything about that but going by the service I have had by them so far I’m certain it would be easy and they would be just as helpful.

FitzyLevel 1

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Great customer service

When I needed my windscreen changing they were friendly and efficient.

Marie RuleLevel 1

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Good service

Had car insurance with them for 3 years and service received is always great

Natasha BallLevel 1

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Smart miles

Got some good cover at a great price for my son very informative

Jackie Jax RobertsLevel 2

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Very helpful staff when dealing with issyes

Good customer service and friendly staff

Jashcroft31Level 1

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