Hastings Direct Car Insurance Reviews

Bunch of thief's, still waiting for my refund!

Bunch of thief's, still waiting for my...

Bunch of thief's, still waiting for my refund!
Cancelled car insurance on 17th September 2018, was told I will get refund in 3-5 days, waited 10 days and nothing, so I called up again and they told me it will be processed and waited another 3-5 days once again and nothing. Today is the 4th of October and since 17th September, I have been waiting! Bunch of thief's it so shocking! Furthermore even when I had initially taken out the policy in May 2018 they had taken money out of my credit card 2 times but obviously got that back. Have now contacted my credit card company to sort this out!

asifLevel 1

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£1500 deducted from my car insurance claim!

My car was stolen in January 2018 but Hastings Car Insurance underpaid me by £1500. I have had to borrow £1500 over the next two years and I won’t be able to buy another car until this money is paid off...

My car was stolen in January 2018 but Hastings Car Insurance underpaid me by £1500. I have had to borrow £1500 over the next two years and I won’t be able to buy another car until this money is paid off.
This happened because Hastings were unaware that I had a speeding endorsement on my driving license, which happened a year earlier. When I was asked ‘has anything changed?’ when I came to renew my policy, I thought they already knew about the sp30. Of course, I don’t know what they have on file when they ask this question, so in future I will make them go through every question. I hired a van in 2017 and was asked if I had any speeding endorsement to which I replied “I have an sp30”.
Thanks to the Consumer Insurance (Disclosure and Representations) Act 2012 Hastings Car Insurance only have to ask if there have been any changes, so any innocent mistake that is made by the policyholder goes in favour of the car insurance company..
Hastings decided that I didn’t deliberately try to hide my SP30 (and most companies don’t charge extra for one speeding endorsement), but they still reduced my claim by 21%. This figure is set by Hastings (AND can’t be challenged) and represents the extra premium that I would have been charged if they knew about my SP30. So rather than take an extra premium of 21% they took 21% off my claim payout!
Of course, if your car is stolen it is reasonable to expect that it doesn’t make any difference if you have a speeding endorsement, at the time.
www.carinsuranceproblems.co.uk

Ian GillonLevel 1

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Fantastic value & outstanding customer service

Fantastic value for the cover I have, no other insurer even comes close!! I have used their breakdown service & I was completely impressed. A quick phone call to them, updates by text message & a very quick recovery pick up time! Always polite,...

Fantastic value for the cover I have, no other insurer even comes close!! I have used their breakdown service & I was completely impressed. A quick phone call to them, updates by text message & a very quick recovery pick up time! Always polite, helpful, friendly staff, and the information given is clear and concise.

Mandy.MLevel 1

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Great customer service

I have been with Hastings direct for just over a year. Their customer service is fantastic. They are always there to help and are super friendly. ...

I have been with Hastings direct for just over a year. Their customer service is fantastic. They are always there to help and are super friendly.

Luckily I have never had to claim so I wouldn’t know anything about that but going by the service I have had by them so far I’m certain it would be easy and they would be just as helpful.

FitzyLevel 1

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Great customer service

When I needed my windscreen changing they were friendly and efficient.

Marie RuleLevel 1

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Good service

Had car insurance with them for 3 years and service received is always great

Natasha BallLevel 1

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Smart miles

Got some good cover at a great price for my son very informative

Jackie Jax RobertsLevel 1

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Very helpful staff when dealing with issyes

Good customer service and friendly staff

Jashcroft31Level 1

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No issues

Easy to set up Best price for my needs on compassion website

Kirsty LouLevel 1

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Hastings Direct is fine

I've been with Hastings Direct for a few years and never had any problems. As with most car insurance companies, they put up the renewal price every year and are haggled down again, which doesn't show loyal customers much respect or thanks, but are...

I've been with Hastings Direct for a few years and never had any problems. As with most car insurance companies, they put up the renewal price every year and are haggled down again, which doesn't show loyal customers much respect or thanks, but are otherwise good.

ChristineLevel 1

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Car insurance

I’ve been with them the past few years, there excess price is amazing only £95 and also windscreen cover is only £25 for a chip £100 for a whole screen replace best price I found, also when a insurance company gave me a better quote they matched the pr...

I’ve been with them the past few years, there excess price is amazing only £95 and also windscreen cover is only £25 for a chip £100 for a whole screen replace best price I found, also when a insurance company gave me a better quote they matched the price, you get threw to customer service very fast and they help you with any problem

Janette WandsLevel 1

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Easy to contact

I have had no problems with Hastings and they was one of the cheapest options with alot Included and easy to contact

Ssshhh19Level 1

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I renew every year

Every year i shop around and compare quotes but hastings always comes up as the cheapest- their staff are always friendly and helpful whenever i have had to get in touch

Sarah AutyLevel 1

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Never had an issue

They have always been excellent and very friendly to deal with

Marie-Clare GautheyLevel 1

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Great insurance

Cheapest for my car considering I had an accident a few years ago. Had a cracked windscreen to replace a couple of months ago and they were very helpful and efficient in supporting me through the claim.

LeaonaLevel 1

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Second Year still happy

Easy, straightforward and helpful.

InbetweenerLevel 1

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Cheap insurance with everything we need

We like Hastings Direct as their insurance prices are always reasonalbe and they offer the same cover as much more expensive insurance providers.

Hayley ElvinLevel 1

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All the cover, less of the cost

I used a search engine to find car insurance and Hastings Direct,whilst not the bargain basement bottom, was very competitive and offered all I needed such as a courtesy car for a really good price.I went with them and all communication has been...

I used a search engine to find car insurance and Hastings Direct,whilst not the bargain basement bottom, was very competitive and offered all I needed such as a courtesy car for a really good price.I went with them and all communication has been fabulous so why pay more for a " name " very pleased with them.

Tracy KennyLevel 1

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Changing car on the insurance

I bought a new car due to there being problems with my previous one. I had been insured with them for two years prior. I phoned to change my car on my insurance (already paying £600) and they quoted an extra £1200 on top of my existing £600 I already p...

I bought a new car due to there being problems with my previous one. I had been insured with them for two years prior. I phoned to change my car on my insurance (already paying £600) and they quoted an extra £1200 on top of my existing £600 I already paid. I was extremely disappointed as I was a happy customer at this point and never had a problem with them.

Becca6705Level 1

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Cheapest Insurance Quote

This company gave me the cheapest quote with the most benefits.

Emma WaltonLevel 1

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