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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.76 (738 reviews)

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3.76

Based on 738 reviews, last reviewed 12th Sep 2026

2050% increase in 5 star reviews

in the past 90 days

150% increase in 1 star reviews

in the past 90 days

38%

19%

33%

Latest highest rating:

5

Best value Best value product for our needs, easy to set up Reviewed on: 12th September 2026

Latest lowest rating:

1

i was using the data box paired with my phone and ap... i was using the data box paired with my phone and app this device does not record correctly, its just there so they can sell your data on to other ind... Read more Reviewed on: 24th August 2026

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (738)

Hastings have been good no issues and always answere...

Hastings have been good no issues and always answered questions helpfully Reviewed on: 20th August 2026

Good efficient service.

Good efficient service. I was able to speak to a real person for assistance Reviewed on: 20th August 2026

First year was a good deal. Next year not

First year with them was a good deal. After a year of safe, tracker monitored driving, and no claims, I was expecting a renewal offer that would mean I could stay and not spend time checking other companies. Saved more than 80 by switching. Reviewed on: 20th August 2026

Love the option of accessing my policy via the app!

Love the option of accessing my policy via the app! Reviewed on: 19th August 2026

Almost Painless

I think car insurance is one of those things that’s best when you don’t notice it - I don’t recall the sting of the quote too strongly, and thankfully I haven’t had to use the policy and so as far as I’m concerned, it’s just there in the background doing its thing. More importantly, it isn’t Admiral. Reviewed on: 16th August 2026

Easy to understand policies and website.

Easy to understand policies and website. Reviewed on: 14th August 2026

last year i struggled to find a insurance company to...

last year i struggled to find a insurance company to insure my lexus.I rang Hastings for a quote & was very surprised with their price. this year i chnged to a Volvo & got a very good price from Hastings. Jakie who i spoke to was very helpful & friendly & she made the process so easy . Reviewed on: 13th August 2026

Straightforward, honest and efficient

Straightforward, honest and efficient Reviewed on: 13th August 2026

good but lacks responsiveness when problems arise

I ended up being a Hastings direct customer after choosing them following a competitive line up from a car insurance consumer website. The onboarding process was good and the app is basic and decent but had to drop one star as the paperwork that came with the insurance were too much jargon and made it having through look through four or 5 paperwork in the app to see what product I was enrolled into. Although customer support responded quickly after I emailed , there were no actionable steps once I took the product . For example, I hold a comprehensive breakdown cover through a major provider and the same provider also offers breakdown through the policy , so I’m in fact doubling up and they refused to detach it from the package . The only disappointment is this causing me to stop giving them an excellent score. Biggest advise to customers is to double check before they sign up because once you sign up they would never help removing a non essential part of the car insurance add ons . Reviewed on: 13th August 2026

Excellent company, Excellent customer services

Excellent company, have been insured with them for a while now and just made my first claim after an accident and they sorted everything out really fast with no stress to me at all. Very happy customer Reviewed on: 13th August 2026

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