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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.13 (651 reviews)

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3.00

Based on 651 reviews, last reviewed 10th Aug 2025

No new 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

34%

20%

35%

Latest highest rating:

5

Great experience recently when renewing Great experience recently when renewing Reviewed on: 21st June 2025

Latest lowest rating:

1

Their systems are an absolute mess. Their systems are an absolute mess. I received a quote for 493. They asked me whether I want to “check the price to protect my NCB”. When I did, the b... Read more Reviewed on: 10th August 2025

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (651)

Easy set up and quick service.

Easy set up and quick service. Matched a quote from alternate provider and kept it all simple when going from year 1 to year 2 of being with them. Reviewed on: 24th August 2024

Was easy to buy, online changes are easy as well

Was easy to buy, online changes are easy as well Reviewed on: 24th August 2024

Great for car insurance

Great experience and easy to deal with Reviewed on: 24th August 2024

Poorly explained got-ya kind of scam insurance.

Poorly explained got-ya kind of scam insurance. wouldn't ever use again Reviewed on: 23rd August 2024

Reliable and good value for money

Reliable and good value for money Reviewed on: 23rd August 2024

Great and quick customer service

Although I pay nearly £1000 a year on car insurance, I had an accident recently that wasn’t my fault and Hastings were amazing. With no stress to me I got a curtesy car and physiotherapy appointments without any hassle. Reviewed on: 23rd August 2024

Competitive prices, friendly and helpful customer...

Competitive prices and friendly and helpful customer service Reviewed on: 23rd August 2024

They listen

I have been with Hastings for two years, I like that when renewal comes round I am always able to negotiate a good price for the coming year. Reviewed on: 23rd August 2024

Competitive quote, good app

Competitive quote, easy to select options and all the information I need is stored in the app. Reviewed on: 23rd August 2024

It was really easy to sign up for car insurance, i d...

It was really easy to sign up for car insurance, i did this as we were driving away from the car showroom (with temp insurance from the car company) and we were done by the time we got home, it roughly took about 20 minutes from start to finish, there's even an app so you don't have to spend ages on the phone. Reviewed on: 23rd August 2024

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