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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.17 (670 reviews)

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3.08

Based on 670 reviews, last reviewed 1st Oct 2025

1200% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

35%

20%

34%

Latest highest rating:

4

Better value for money The price drop from my last insurer was very impressive, for a lot of the same coverage. I haven't as of yet had to report or claim anything but every... Read more Reviewed on: 1st October 2025

Latest lowest rating:

2

Renewal process was insane. Renewal process was insane. Offered something double from previous year with zero claims made. Then called and was offered something less what I was p... Read more Reviewed on: 5th September 2025

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (670)

Reliable and Reasonable

I've been with Hastings for a few years now, they are reliable, stable and good value for money. I like that I can turn off automatic renewals online so the control stays with me. year my insurance actually went down by a significant amount at renewal. They are easy to contact and were reassuring and responsive when I did have to make a claim. Reviewed on: 10th September 2024

GUILTY UNTIL PROVEN INNOCENT

Hastings Direct: GUILTY UNTIL PROVEN INNOCENT A third-party alleged my vehicle was involved in an accident. The third party provided NO TIME, NO LOCATION, NO VEHICLE DESCRIPTION and NO DRIVER DESCRIPTION and reported the details almost 6 MONTHS AFTER the alleged incident. Hastings deemed such a claim to merit “very serious” attention. I still have not been informed of a location to help refute the claim. I provided CCTV images of my vehicle 39 hours after the alleged incident showing zero damage. The vehicle has even been inspected by Hastings. Hastings acknowledge it has not been involved in a collision. I have 19 years NCB and have never had any points on my license. YET HASTINGS REFUSE TO REMOVE THIS ALLEGED INCIDENT FROM MY INSURANCE PROFILE, REFUND THE ADDITIONAL PREMIUM THEY CHARGED ME (ELSE THEY'D INVALIDATE MY INSURANCE) AND HAVE NOW COST ME SEVERAL HUNDRED POUNDS IN ADDITIONAL INSURANCE PREMIUM COSTS ON A NEWLY PURCHASED VEHICLE. Would Hastings Direct CEO @TobiasvanderMeer suffer such customer service I wonder? During a #costoflivingcrisis how many innocent drivers are seeing insurers like Hastings Direct earn interest on their hard-earned money? How can the hurdle to accept a claim be so low @FCA? Reviewed on: 9th September 2024

Fair insurance at a fair price

Easy to join. Covered all my needs. Good price, Reviewed on: 8th September 2024

Used several times now very clear and great price

Used several times now very clear and great price Reviewed on: 7th September 2024

I would be careful with the claim service staff

My husband has been with Hastings Direct for 2 years. On one ocasion they wrongly put in their files that it was my husband fault on a no fault accident. The car was actualy parked and with no one in it, which is funny enough. So I would recommend to pay attention to this one as it can affect your next year premium price. Reviewed on: 5th September 2024

straightforward car insurance.

straightforward easy to use app and very good insurance for a very reasonable price, easy to use and buy online or using the app. when i needed to phone them after an accident they were very polite and helpful. Reviewed on: 4th September 2024

renewel quote high but reduced it after a phone call

Got a renewel quote which was nearly twice as much as last year so did a comparison and rang them up and told them the comparison quote and a very nice man got me a quote much much lower and not much more than the previous years quote Reviewed on: 4th September 2024

Trying to do their best

They handled my case with care even though it was my fault Reviewed on: 4th September 2024

Getting In touch to change some details was extremel...

Getting In touch to change some details was extremely easy. I wasn’t waiting for hours and didn’t get cut off. There wasn’t a million questions or steps. Everything was sorted within 10 minutes start to finish. Reviewed on: 4th September 2024

The price each year beats anything else

The price each year beats anything else Reviewed on: 4th September 2024

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