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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.16 (674 reviews)

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3.04

Based on 674 reviews, last reviewed 31st Oct 2025

1200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

34%

20%

35%

Latest highest rating:

4

Better value for money The price drop from my last insurer was very impressive, for a lot of the same coverage. I haven't as of yet had to report or claim anything but every... Read more Reviewed on: 1st October 2025

Latest lowest rating:

1

Rejected claim approved by FOS - AVOID AT ALL COSTS Hi Everyone, hope this helps someone being scammed by Hastings. I wanted to share a rather unhappy exchange with Hastings Insurance (Advantage Insura... Read more Reviewed on: 31st October 2025

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (674)

Excellent customer service.

Hastings provided me with a very competitive quote, and even when there were problems with the initial form I completed, they were very efficient at getting it sorted for me. Reviewed on: 26th March 2015

Seem to be a very honest and reputable company

Seem to be a very honest and reputable company, every effort was made to assist me with any specific needs, total price for car insurance was reasonable and totally in keeping with other insurance companies and I will definitely consider them again when other insurance is needed. Overall 8/10 is a good score and well worth it. Reviewed on: 26th March 2015

Excellent service

I bought my car insurance, very quickly online, it was so simple to get a quote and make a payment, and instantly I got my car insurance documents through, would highly recommened this company. Reviewed on: 25th March 2015

Has been great.

I have been with them since I past my test and got my first car, my dad was wth then years before that, they are loyal to existing customers and offer competitive prices. I've never had to claim and so I can't say what it's like if you do have to. Reviewed on: 25th March 2015

Professional, prompt and efficient with very little cost to us

On changing our car insurance from our old car to the new car with over 3 months left on the insurance they were professional, prompt and efficient with very little cost to us. It was done within minutes and new documentation emailed to us within a day. No qualms or issues and found the person on the other end of the phone line very helpful and friendly. Recommend them to any one and will look to use them again in the future when we come to renew Reviewed on: 25th March 2015

Easy to communicate with

Very pleased with the service received from Hastings Direct car Insurance. After informing them off an accident was involved in they took it all in hand and sorted solicetors etc to deal with my claim. Also having the car assessed for road worthy. Reviewed on: 24th March 2015

Not interested in the customer, just the money

Everyone loves cheap insurance, Hastings sell the personal touch but as soon as you get someone else to deal with your claim, instead of helping you they help themselves and look at anyway possible to get some money out of you. Charges on pretty much anything. Reviewed on: 24th March 2015

Basic insurance - exactly what I needed

Cheap and cheerful, I have had no problems with this car insurance. Deliver the basics with no fuss. Reviewed on: 24th March 2015

easy and quick

I recently purchased my car insurance with hastings direct online and they gave m a great price tht could not be matched elsewhere. The procedure was easy and quick and I was insured within minutes. Reviewed on: 24th March 2015

Easy to set up good price and good customer service

The service i received when taking out my booking was very good, they made it an easy process on the phone and were able to answer all my questions i had. The price was good for what i was looking for affordable. i would definitely recommend to my friends and family Reviewed on: 24th March 2015

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