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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.17 (670 reviews)

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3.09

Based on 670 reviews, last reviewed 1st Oct 2025

1200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

35%

20%

34%

Latest highest rating:

4

Better value for money The price drop from my last insurer was very impressive, for a lot of the same coverage. I haven't as of yet had to report or claim anything but every... Read more Reviewed on: 1st October 2025

Latest lowest rating:

2

Renewal process was insane. Renewal process was insane. Offered something double from previous year with zero claims made. Then called and was offered something less what I was p... Read more Reviewed on: 5th September 2025

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (670)

Incredible value for money

Hastings Direct has offered me competitively priced car insurance that was much, much cheaper than other car insurance providers. The price also includes a range of benefits such as legal protection and windscreen insurance. I will be staying with this company for the foreseeable future. I would recommend Hastings Direct to all younger car drivers. Reviewed on: 26th March 2015

Quick, easy, straightforward

Straight forward to deal with. Website is easy to navigate and the company offered the best price saving me over £200 on my policy. Reviewed on: 26th March 2015

All been easy, and good value

It was easy to sign up a couple of years ago. The first renewal came, and I did a price comparison, and they still came out cheapest. The second renewal they were more expensive, but I gave them a quick call, and they beat the competition. I haven't had to claim yet, apart from a windscreen chip which was handled efficiently so I can't comment on that side. Reviewed on: 26th March 2015

dont touch wirh a bardge poll

do not isurure with thses people £ 40 to change address because wron post code on the policy and another £ 40 to canncel within the cooling off periiod maybe cheap but you get what you pay for in the end Reviewed on: 26th March 2015

If you are looking for great value ! Hastings Has it All!

If you are looking for great value with a friendly voice on the phone then head to Hastings. You don't even pay for the call, all are free. I have found over the last 3 years the price set is the best on the market and the service is second to none. You get what you pay for but with insurance at Hastings they do offer a little more too! Reviewed on: 26th March 2015

Friendly insurance

When renewing my insurance I couldn't fault the staff they were very helpful and searched for different companies not just themselves to try to reduce the quote. The whole process was as simple as they could make it unlike some insurance companies. The phone was answered quickly and they were efficient in the advice they gave and the buying process so I wasn't on the phone for long. The paperwork was sent to me within a matter of days and matched everything they told me. Will consider renewing for another year when my insurance is due. Reviewed on: 26th March 2015

Excellent customer service.

Hastings provided me with a very competitive quote, and even when there were problems with the initial form I completed, they were very efficient at getting it sorted for me. Reviewed on: 26th March 2015

Seem to be a very honest and reputable company

Seem to be a very honest and reputable company, every effort was made to assist me with any specific needs, total price for car insurance was reasonable and totally in keeping with other insurance companies and I will definitely consider them again when other insurance is needed. Overall 8/10 is a good score and well worth it. Reviewed on: 26th March 2015

Excellent service

I bought my car insurance, very quickly online, it was so simple to get a quote and make a payment, and instantly I got my car insurance documents through, would highly recommened this company. Reviewed on: 25th March 2015

Has been great.

I have been with them since I past my test and got my first car, my dad was wth then years before that, they are loyal to existing customers and offer competitive prices. I've never had to claim and so I can't say what it's like if you do have to. Reviewed on: 25th March 2015

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