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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.16 (676 reviews)

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3.05

Based on 676 reviews, last reviewed 23rd Feb 2026

92% decrease in 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

34%

20%

35%

Latest highest rating:

5

I've been with Hastings Direct for a good few years... I've been with Hastings Direct for a good few years now - they've helped me with carious claims and at a difficult time when I had a car accident they... Read more Reviewed on: 23rd January 2026

Latest lowest rating:

1

Dodgy fees. I just finished a contract with this company. My car insurance was finished at 23:59 of the 19th of Feb. They have automatically renewed my car insura... Read more Reviewed on: 23rd February 2026

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (676)

Simple and easy

Hastings direct were easy to deal with both online and also on the phone when I had a query before buying. The online process took 5 minutes and was easy to complete all the information with no questions to catch you out. I got the cover I wanted and the policy documents were ready quickly and emailed to me. Would recommend. I haven't had to claim (hoping never to) but from speaking the customer services prior to buying the insurance I would hope they would be just as good. Reviewed on: 9th August 2015

Top cover

Took out cover for my daughters first car,having passed her driving test at the first time of asking. For the same cover could have easily paid up to an eye watering £5000 but thanks to Hastings I managed to get excellent car insurance for a more manageable £930. Reviewed on: 9th August 2015

Excellent customer services and price

excellent price considering ive had a fault claim.. beat all other insurers by miles Reviewed on: 9th August 2015

Best price for young drivers

Hastings has offered the cheapest price for my car insurance for the past two years. Good range of benefits included. Reviewed on: 9th August 2015

Amazing Service and Amazing Products

I cannot recommend Hastings Direct Car Insurance enough. I received a renewal from them, which was for more than my previous premium, however there were no changes or claims made in the period so I felt it should have been similar or less. I did an online price comparison to see if I could get a better deal. I received cheaper quotes and one was a quote from Hastings Direct for around £50 less than my renewal quote. I decided to call Hastings to discuss. The representative was very helpful, comparing the quotes etc and even applied a loyalty discount bringing it down to less than my previous years premium. They were really helpful as well as patient. I would highly recommend them as I have been a customer for 3 years now and their customer service has always been fantastic. Reviewed on: 21st April 2015

they were fantastic from start to finish.

We came across heisting's online as they were the cheapest. Everything was straight forward with them very easy and quick to sort. We then needed to change our car details after buying a new car and it couldn't of been made any easier no fuss or messing about was done straight away. Very polite and couldn't help us enough on the phone. Reviewed on: 26th March 2015

Incredible value for money

Hastings Direct has offered me competitively priced car insurance that was much, much cheaper than other car insurance providers. The price also includes a range of benefits such as legal protection and windscreen insurance. I will be staying with this company for the foreseeable future. I would recommend Hastings Direct to all younger car drivers. Reviewed on: 26th March 2015

Quick, easy, straightforward

Straight forward to deal with. Website is easy to navigate and the company offered the best price saving me over £200 on my policy. Reviewed on: 26th March 2015

All been easy, and good value

It was easy to sign up a couple of years ago. The first renewal came, and I did a price comparison, and they still came out cheapest. The second renewal they were more expensive, but I gave them a quick call, and they beat the competition. I haven't had to claim yet, apart from a windscreen chip which was handled efficiently so I can't comment on that side. Reviewed on: 26th March 2015

dont touch wirh a bardge poll

do not isurure with thses people £ 40 to change address because wron post code on the policy and another £ 40 to canncel within the cooling off periiod maybe cheap but you get what you pay for in the end Reviewed on: 26th March 2015

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