Extremely Disappointed

Recently tried to update my Vehicle insurance to business use. However every time I tried to make contact by phone, I was provided with an automated message that they were unavailable to take calls. I tried the live chat which was also unavailable. I fina Read more

Recently tried to update my Vehicle insurance to business use. However every time I tried to make contact by phone, I was provided with an automated message that they were unavailable to take calls. I tried the live chat which was also unavailable. I finally managed to apply the alteration via their website and received an automated response with a date confirming when the changes would be made. This was about two weeks ago and I have still not heard anything and does not appear my policy has been updated. Very disappointed as I need the vehicle for work. I note it says they are a fast expanding company. Perhaps they should worry more about looking after their existing customers. Looking forward to my renewal date.

Reviewed on 17th August 2022

Henry McQuilliam

Great Customer Service

Recreated my whole quote with no issue so that I knew it was correct and that I was getting the best price.

Reviewed on 29th June 2020

Dawhead

Cheap insurance with no hidden extras

Always had good quotes with this company and simple process to get sorted

Reviewed on 1st September 2019

Kenny

Did alright by me...

Had a spill and while not major did a few quids worth of damage. My bike was collected by a specialst bike recovery agent at the roadside with no dramas. I wish I had gone with the recommended repairer though. I insisted on staying local with the main dea Read more

Had a spill and while not major did a few quids worth of damage. My bike was collected by a specialst bike recovery agent at the roadside with no dramas. I wish I had gone with the recommended repairer though. I insisted on staying local with the main dealer which was accommodated but they added items to the bill that wern't fitted and took an age and basically lied. Hastings took this up after I reported it to them which helped keep my claim down. All in all customer service only really matters when you need it and Hastings did alright. They don't get a 10 because of the charges they add for moving house or when you change bikes mid policy. On this front they are robbing gits. On renewal after my claim they wernt the cheapest but 12 months later they are again so I am back with them. As a side with any policy see what your quote is without declaring security devices and even see what it's like when parked on the drive instead of garaged. It didn't make too much difference to me and it leaves them less chance to find a get out if your bike is nicked. Friends experienced this when he got the bike out the garage and left it at the front while got ready to ride. In less than 10mins the bike was nicked and with no security fitted (about to ride it) and it not in the garage as declared has had a nightmare with the insurance company - thus wasn't Hastings but is made as a general point to consider.

Reviewed on 11th September 2017

Christopher Harwood

Impossible to contact them.

Worst customer service I have ever known. They are impossible to contact. If you email customer services they email you back saying you need to call them. If you want to cancel your policy you have to phone. Maybe they should invest some of their profits Read more

Worst customer service I have ever known. They are impossible to contact. If you email customer services they email you back saying you need to call them. If you want to cancel your policy you have to phone. Maybe they should invest some of their profits in staff to answer the phone now and again. Will never use them again ever

Uploaded on 25th July 2017

Anonymous

Rubbish customer services avoid and go somewhere else

I cancelled a policy - 4 years down the road I am still being charged for a vehicle I don't have - I have to fight for a refund, customer services is so poor, blamed me even though I have it in writing - just not worth the hassle - go some where else

Reviewed on 13th June 2016

Tim jones

Best motorcycle insurance company I've delt with so far

After shopping around I noticed that hastings were quite popular for bikers so I thought I'd give them a try. Since then I've used Hastings more then any other motorcycle insurance company now due to the fact I know they nearly always offer 3rd party ride Read more

After shopping around I noticed that hastings were quite popular for bikers so I thought I'd give them a try. Since then I've used Hastings more then any other motorcycle insurance company now due to the fact I know they nearly always offer 3rd party ride over bikes (comprehensive policies) and their support team is absolutely excellent. Aside all of that they often gave me the best deals against over companies.

Would definitely recommend them!

Reviewed on 30th August 2015

delbrimelow