Did alright by me...
Had a spill and while not major did a few quids worth of damage. My bike was collected by a specialst bike recovery agent at the roadside with no dramas. I wish I had gone with the recommended repairer though. I insisted on staying local with the main...
Read moreHad a spill and while not major did a few quids worth of damage. My bike was collected by a specialst bike recovery agent at the roadside with no dramas. I wish I had gone with the recommended repairer though. I insisted on staying local with the main dealer which was accommodated but they added items to the bill that wern't fitted and took an age and basically lied. Hastings took this up after I reported it to them which helped keep my claim down. All in all customer service only really matters when you need it and Hastings did alright. They don't get a 10 because of the charges they add for moving house or when you change bikes mid policy. On this front they are robbing gits. On renewal after my claim they wernt the cheapest but 12 months later they are again so I am back with them. As a side with any policy see what your quote is without declaring security devices and even see what it's like when parked on the drive instead of garaged. It didn't make too much difference to me and it leaves them less chance to find a get out if your bike is nicked. Friends experienced this when he got the bike out the garage and left it at the front while got ready to ride. In less than 10mins the bike was nicked and with no security fitted (about to ride it) and it not in the garage as declared has had a nightmare with the insurance company - thus wasn't Hastings but is made as a general point to consider.
