Hastings Direct: Motorbike Insurance reviews

Name: Motorbike Insurance
Rating: 2.86 (7 reviews)

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2.86

Based on 7 reviews, last reviewed 17th Aug 2022

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

14%

43%

3 star

2 star

43%

Latest highest rating:

5

Great Customer Service Recreated my whole quote with no issue so that I knew it was correct and that I was getting the best price. Reviewed on: 29th June 2020

Latest lowest rating:

1

Extremely Disappointed Recently tried to update my Vehicle insurance to business use. However every time I tried to make contact by phone, I was provided with an automated m... Read more Reviewed on: 17th August 2022

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About the Motorbike Insurance

Hastings Direct motorbike insurance reviews can help motorcyclists like you to find the best motorbike insurance provider. Take a look at our Hastings Direct motorbike insurance reviews to find out what being with Hastings Direct is like, for example, what is the claim's process like? YOUR reviews can help other motorcyclists to find this out...so write your review today! Together, we can make financial services work better for everyone.

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Hastings Direct Motorbike Insurance reviews (7)

Extremely Disappointed

Recently tried to update my Vehicle insurance to business use. However every time I tried to make contact by phone, I was provided with an automated message that they were unavailable to take calls. I tried the live chat which was also unavailable. I finally managed to apply the alteration via their website and received an automated response with a date confirming when the changes would be made. This was about two weeks ago and I have still not heard anything and does not appear my policy has been updated. Very disappointed as I need the vehicle for work. I note it says they are a fast expanding company. Perhaps they should worry more about looking after their existing customers. Looking forward to my renewal date. Reviewed on: 17th August 2022

Great Customer Service

Recreated my whole quote with no issue so that I knew it was correct and that I was getting the best price. Reviewed on: 29th June 2020

Cheap insurance with no hidden extras

Always had good quotes with this company and simple process to get sorted Reviewed on: 1st September 2019

Did alright by me...

Had a spill and while not major did a few quids worth of damage. My bike was collected by a specialst bike recovery agent at the roadside with no dramas. I wish I had gone with the recommended repairer though. I insisted on staying local with the main dealer which was accommodated but they added items to the bill that wern't fitted and took an age and basically lied. Hastings took this up after I reported it to them which helped keep my claim down. All in all customer service only really matters when you need it and Hastings did alright. They don't get a 10 because of the charges they add for moving house or when you change bikes mid policy. On this front they are robbing gits. On renewal after my claim they wernt the cheapest but 12 months later they are again so I am back with them. As a side with any policy see what your quote is without declaring security devices and even see what it's like when parked on the drive instead of garaged. It didn't make too much difference to me and it leaves them less chance to find a get out if your bike is nicked. Friends experienced this when he got the bike out the garage and left it at the front while got ready to ride. In less than 10mins the bike was nicked and with no security fitted (about to ride it) and it not in the garage as declared has had a nightmare with the insurance company - thus wasn't Hastings but is made as a general point to consider. Reviewed on: 11th September 2017

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