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Hastings Direct: Motorbike Insurance reviews

Name: Motorbike Insurance
Rating: 4.44 (15 reviews)

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4.44

Based on 15 reviews, last reviewed 13th Oct 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

40%

27%

20%

Latest highest rating:

5

Easy and competitive rates. Local employer. Easy and competitive rates. The app makes all very straightforward. Most imortantly they employ locally here in Hastings. Reviewed on: 13th October 2026

Latest lowest rating:

2

Won't be renewing I bought insurance from Hastiings Direct through a comparison site. When I checked my policy details I found that they had assumed wrong answers to qu... Read more Reviewed on: 20th August 2024

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About this product

Hastings Direct motorbike insurance reviews can help motorcyclists like you to find the best motorbike insurance provider. Take a look at our Hastings Direct motorbike insurance reviews to find out what being with Hastings Direct is like, for example, what is the claim's process like? YOUR reviews can help other motorcyclists to find this out...so write your review today! Together, we can make financial services work better for everyone.

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Hastings Direct Motorbike Insurance reviews (15)

Easy and competitive rates. Local employer.

Easy and competitive rates. The app makes all very straightforward. Most imortantly they employ locally here in Hastings. Reviewed on: 13th October 2026

Easy process, excellent customer services.,

Not only is the process of getting a quotation and then implementing cover very easy, the rates for my motorcycle was very competitive. They were nut necessarily the cheapest but offered additional services. I paid by monthly direct debit. Customer services are excellent and very helpful, when I explained why I had to cancel my policy early, they were sympathetic and over the early cancellation fee which would normally be £50. They even let me pay the remaining £6 balance over 4 months. Now that is great service. Reviewed on: 13th October 2026

One happy customer..

I had to contact Hastings Direct about my insurance and add another motorbike to it, the young lady was helpful, polite and friendly. I honestly thought it would take ages but it was sorted in a very short time and she ended our conversation with, "thank you for your call, is there anything else you need to know?" And " enjoy the rest of your day,,, take care,,,, good bye". Well done, treated like a valued customer and nothing was too much bother. I've been with other insurance companies and they can learn a lot from Hastings Direct.... Reviewed on: 19th August 2026

Make it easy

Easy to talk to a human and get answers Reviewed on: 8th October 2024

Short & Sweet

Short & sweet, all completed swiftly with excellent help from their staff Reviewed on: 6th September 2024

Not great, but cheap

Needed to make a no fault claim and was passed to a third party to deal with it. Not overly impressed, but policy was cheap. Reviewed on: 23rd August 2024

Won't be renewing

I bought insurance from Hastiings Direct through a comparison site. When I checked my policy details I found that they had assumed wrong answers to questions that the comparison site didn't ask, so I had to phone them (30 minutes on hold) and get that changed. They wanted an extra ~£300 for changing "access to another vehicle" and "dependents" from no to yes - but they could cancel the policy and replace it with a new one for no change in price. More recently I phoned them again (again, half an hour on hold) to ask about fitting a tracker in case my bike is stolen. They said it would cost an additional £250 - for a change to the bike that should improve security - where is the logic? Some other motorbike insurers have a sensible approach to mods (e.g. Bennetts) and say that you don't need to tell them about cosmetic changes or accessories tat won't change the performance. Hastings want to know about every little thing, you can expect to be waiting on the phone for up to an hour (they have a phone app but it doesn't allow these changes) for the privilege of telling them, and the effect it has on your premium seems to be essentially random. I will be changing insurer at renewal time Reviewed on: 20th August 2024

Cheap and good customer service

I've been with them for years and they've always been cheapest. I had an issue with my renewal and moving house but they were very helpful and sorted it. Never had a claim so can't comment on that process. Reviewed on: 23rd August 2023

Extremely Disappointed

Recently tried to update my Vehicle insurance to business use. However every time I tried to make contact by phone, I was provided with an automated message that they were unavailable to take calls. I tried the live chat which was also unavailable. I finally managed to apply the alteration via their website and received an automated response with a date confirming when the changes would be made. This was about two weeks ago and I have still not heard anything and does not appear my policy has been updated. Very disappointed as I need the vehicle for work. I note it says they are a fast expanding company. Perhaps they should worry more about looking after their existing customers. Looking forward to my renewal date. Reviewed on: 17th August 2022

Great Customer Service

Recreated my whole quote with no issue so that I knew it was correct and that I was getting the best price. Reviewed on: 29th June 2020

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