Daniel 's community profile page

Write a review

Viewing profile for,

Daniel

Total reviews written

Helpful marks given to their reviews

161

Times reviews seen

All reviews (1)

Review of the Hastings Direct, Motorbike Insurance:

View on product page

Won't be renewing

I bought insurance from Hastiings Direct through a comparison site. When I checked my policy details I found that they had assumed wrong answers to questions that the comparison site didn't ask, so I had to phone them (30 minutes on hold) and get that changed. They wanted an extra ~£300 for changing "access to another vehicle" and "dependents" from no to yes - but they could cancel the policy and replace it with a new one for no change in price. More recently I phoned them again (again, half an hour on hold) to ask about fitting a tracker in case my bike is stolen. They said it would cost an additional £250 - for a change to the bike that should improve security - where is the logic? Some other motorbike insurers have a sensible approach to mods (e.g. Bennetts) and say that you don't need to tell them about cosmetic changes or accessories tat won't change the performance. Hastings want to know about every little thing, you can expect to be waiting on the phone for up to an hour (they have a phone app but it doesn't allow these changes) for the privilege of telling them, and the effect it has on your premium seems to be essentially random. I will be changing insurer at renewal time Reviewed on: 20th August 2024

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.