Ageas Car Insurance Reviews

Awful experience

To summarise very briefly...I set up my insurance with Ageas through Compare the Market who auto selected email as my preference. They then contacted me only via this channel (which didn’t work) until they cancelled the insurance (also via email). B...

To summarise very briefly...I set up my insurance with Ageas through Compare the Market who auto selected email as my preference. They then contacted me only via this channel (which didn’t work) until they cancelled the insurance (also via email). Because I had not received the emails, I was unaware, and subsequently drove around in an uninsured car for 3 months. Beware - or make sure you select multiple communication methods as they don’t seem intelligent enough to check/use more before cancelling your insurance. Would give zero stars on both if I could...would 100% not recommend, unless you like driving uninsured!

*Most annoyingly, it was cancelled for something that was extremely easy to sort - had they have tried.*

DawnLevel 1

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They're greedy

My car has been parked in the driveway since March due o Covid19. I phoned Ageas to check whether they're considering giving refunds as like me, most of their customers are not...

My car has been parked in the driveway since March due o Covid19. I phoned Ageas to check whether they're considering giving refunds as like me, most of their customers are not driving.
Unlike other car insurers who are doing the right thing, Ageas' unprofessional customer service representative told me that they won't give any refunds.
Whilst some companies are doing all the can to help with the present situation, some try to benefit no matter what.

JayLevel 1

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Horrendous company

These were my so called 'representatives' a few years ago after being shunted into the car in front of me on the motorway. From the moment I spoke to them it was apparent that they were taking the side of third party who had shunted me. From their...

These were my so called 'representatives' a few years ago after being shunted into the car in front of me on the motorway. From the moment I spoke to them it was apparent that they were taking the side of third party who had shunted me. From their responses it was obvious from day one that they disbelieved what I was saying. I had months of stress due to the incompetence of the person who was apparently representing me - and to be quite honest I could have done a better job myself and found myself pointing out faults with the third party version that should have been picked up immediately. However by that point it was too late. Absolutely useless and use them at your peril. I've had to select one star but would have selected zero if it was an option.

RedversLevel 1

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Never again

I apologise for the length of this review but its a long winded experience which is still...

I apologise for the length of this review but its a long winded experience which is still ongoing.
My car got stolen,by some little store, from outside my house early hours of morning on 1st may 2020.24hr claim line said to phone back during office hours which I did.told me I wasn't insured on my comprehensive cover as my autistic daughter was maybe the last known member of household to have seen my single car key attached to my only house key.she can't even remember herself bless her.i then got told that I should've reported her to police for theft as it must've been her who stole my missing keys therefore I'm not covered by my insurance for theft of my vehicle as it was my own fault that some toe rag was flouting the law of lockdown to steal my car which contained a lot of personal items and car paperwork as well as my daughters medication which was all hidden away out of sight and locked.i begged and sobbed for ageas to re consider my claim to which they finally said ok we will cover your claim for vehicle.i was relieved to say the least...even though it took a week to get there.im the one doing all chasing to Ageas and also to find out details of my car,which 2weeks down the line I still know nothing about.at my request to speak to any kind of manager I'm told the same thing over and over..."you can only really deal with your handler"Emily..who I will point out has been very kind. i also had a few conversations with Tracey who was just as kind,but they can only do so much . I made sure that I ticked courtesy car box so if anything should happen to my car I'd not be without transport,just to be told that I'm not entitled to such a luxury item by ageas.also that the small print in my policy says that although I'm insured to drive somebody else's car obviously with permission etc:I'm only allowed to do so if I'm still in possession of the covered vehicle and that it has not been subject to any written off damage and that it has not been a subject of theft...{or something almost exact to that wording}I haven't been informed that my car has been taken from police compound{which apparently it has indeed gone from } let alone where my vehicle is right now...all I'm getting is persistent requests for documents that were in car...oh...and my car key.i don't even know if my car was hotwired or started with the key...im feeling like the criminal and being punished for actions of the vile human who did this to me and my family. I've been recently attending hospital appointments investigating heart problems which could be serious and we live in remote area so my car is needed by myself as well as for making sure that my daughters needs are met and my partner gets to and from work.which is why I needed the courtesy car cover in first place.i have left out so much more than what is in this review. I will also keep this review updated and let people know of the outcome...Deb Tydeman.

Deb Tydeman.Level 1

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*FRAUDSTERS*

Hiked my car I insurance by £200 for my renewal.. and that was with no accidents and an extra years no claims! Because I apparently declined paper statements(still disputing) I let it rollover believing that my payments would remain same or go down a ...

Hiked my car I insurance by £200 for my renewal.. and that was with no accidents and an extra years no claims! Because I apparently declined paper statements(still disputing) I let it rollover believing that my payments would remain same or go down a little.. like they HAVE done with 5 or 6 previous insurers .. absolute deceiving and theiving company that I fully expect will have done this too many.. Avoid at all costs

J.TomlinsonLevel 1

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Utter crap company do not give a f___k about customer

Tried to change my vehicle to new car spoke to someone three times all saying couldn't do it problem was probably cause not register lot of crap finally they said was cause it was new plate and that they could only cover certain new plate models omg...

Tried to change my vehicle to new car spoke to someone three times all saying couldn't do it problem was probably cause not register lot of crap finally they said was cause it was new plate and that they could only cover certain new plate models omg it is just a newer corsa not a bloody Porsche would not touch this company again away to move my home insurance away from them as well unhelpful b######s

Neil beattLevel 1

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Overall rating. Nill!

I was involved in a car accident two years ago with a young speeding driving. I was coming out of James Cook Multi-story car park in Middlesbrough, coming to the give way sign I stopped. Looking right then left and then right again seeing that nothing...

I was involved in a car accident two years ago with a young speeding driving. I was coming out of James Cook Multi-story car park in Middlesbrough, coming to the give way sign I stopped. Looking right then left and then right again seeing that nothing was coming I started to put my foot onto the accelerator pedal. Only for my sister to shout my name to stop. I did an emergency stop only for the young driver to speed pass taking my full front bumper, two headlights and the radiator with the two parking census left hanging. I set the Dash-Cam footage to Ageas and a week later they got in touch with me informing me it was my fault even the Financial Ombudsmen came down in the insurance side adding the car was still moving and as I was coming out of a side it was my fault even though you could see he was speeding and since then Ageas have informed me it's my fault and admitted Yes we could see he was speeding by the frames going through. He even claimed Whiplash injuries , even though there was a small dent in his car. The dash cams you have to be careful. I had stopped and both the break and clutch pedals were right down on the floor. But because it looked as though I was still moving. It was my fault. I had a sore and bad lower back for months and it took me over eight weeks to get back behind the wheel and drive out of town. The young lad and his two mates got straight back into his car and drove away

Catherine ReeceLevel 1

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Complete bunch of crooks!

Cancelled my policy cause they hiked up the premiums because I changed my car, then added extra charges on top of my cancellation fee! Avoid this company like the plaque!!

Derek MarksLevel 1

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Awful

Worst experience, cancelled my insurance after as mouthy for no reason.

Mark ClaytonLevel 1

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If they can get more money out of you they will

I changed my car so advised them, I changed to a smaller, lower insurance less valuable car and they increased the premium from £750 per annum to £1350 per annum. When I asked why they said people can be unused to a new car so are at greater r...

I changed my car so advised them, I changed to a smaller, lower insurance less valuable car and they increased the premium from £750 per annum to £1350 per annum. When I asked why they said people can be unused to a new car so are at greater risk...........

James MossLevel 1

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DISGUSTING

!!!!WARNING!!! DO NOT INSURE WITH THIS COMPANY....

!!!!WARNING!!! DO NOT INSURE WITH THIS COMPANY.
after paying into an insurance policy for over 10 years without a single claim.
I unfortunately had an accident. Driving along a country road and struck a large piece of concrete. The road was UNSAFE to stop so I decided to continue to safe position to inspect the damage.
Unfortunately the car cut out before I made it.
Now after 9 weeks of arguements they have reputed the claim.
Apparently I should of stopped on a blind 60mph country road. Putting myself and other road users in unnecessary danger.
Shame on you Aston Lark & Ageas, I pay over £6000 per year for every type of insurance possible.
Which apparently is not worth the paper it's printed on.

JamesLevel 1

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INSURANCE OR SCAMSURENCE!!

WISH THERE WAS LESS THAN 1 STAR.....NEVER BUY ANY INSURANCE POLICY THAT IS COVERED BY THEM.......THEY WILL DO EVERYTHING TO TURN DOWN GENUINE CLAIMS.......IN CASE THEY ACCEPT THEY WILL ONLY PAY HALF THE AMOUNT AS IF YOU PAID ONLY 50%...

WISH THERE WAS LESS THAN 1 STAR.....NEVER BUY ANY INSURANCE POLICY THAT IS COVERED BY THEM.......THEY WILL DO EVERYTHING TO TURN DOWN GENUINE CLAIMS.......IN CASE THEY ACCEPT THEY WILL ONLY PAY HALF THE AMOUNT AS IF YOU PAID ONLY 50% PREMIUM......AVOID THESE SCAMMERS AT ALL COST.........THEY ARE PROFITABLE BY TURNING DOWN GENUINE CLAIMS........SUGGEST YOU GO TO YOUR BANK FOR INSURANCE RATHER THAN THESE THIEFS....

DANIELLevel 1

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Three and a half years still waiting for my payment of over £1,000

My car insurance Tesco referred me to Ageas Law after another car ran over my foot while I was loading my car in a car...

My car insurance Tesco referred me to Ageas Law after another car ran over my foot while I was loading my car in a car park
I was seen by 4 specialist as I had a DVT from the injury and to this day cannot wear the shoes and boots I have as my foot remains over a size bigger
My leg is covered in broken veins and I suffer daily
I had 8 different people dealing with my case
I had to call them they never got back to me then was told due to me writing positive comments on FaceBook and pictures of me in the sea supported bu my brother the other side felt my injuries were not as bad as I said
Ageas Law said I could fight it but advised me I only had 2 months before my 3 yrs were up and take the offer of £1,200 when they were asking for 9,000
I had to agree was too ill to take on a fight and had no confidence in their ability to fight the case
They were given the money by the other party in July 2019
I have rung every two weeks with the promise of a call back and a cheque
Now when I call the number it said it’s unavailable
Their other numbers just ring for a king time and cut off
I don’t know what I can do

MaralynLevel 1

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Absolutely useless

Further to my August review, still not received a penny compensation. Husband has died in Sept. Ageas have totally ignored legal proceedings they should have carried out according to legal papers they sent me when I claimed in MARCH 2019. I wonder if...

Further to my August review, still not received a penny compensation. Husband has died in Sept. Ageas have totally ignored legal proceedings they should have carried out according to legal papers they sent me when I claimed in MARCH 2019. I wonder if it is due to the defendant was also insured with Ageas. Rose HORSCROFT. Oct 2019

Rose HorscroftLevel 1

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Car accident not my fault

Car came from left side road and hit me at speed, yards from zebra crossing, knocking me right over main road and then was in oncoming traffic and was hit by land rover. 81 hrs old, week in hospital with serious soft tissue damage. Car written off...

Car came from left side road and hit me at speed, yards from zebra crossing, knocking me right over main road and then was in oncoming traffic and was hit by land rover. 81 hrs old, week in hospital with serious soft tissue damage. Car written off and sent home with Zimmer frame and carers. Had 4 different case managers, have whiplash. Sent to see doctor for 5 mins who didn't examine me and get states I will be ok in 8 months. Ahead useless. Trouble is the defendant was also insured with Ahead. Don't sign up for their services as it is non existent. They have no intention of getting you the compensation you should get! Going elsewhere for advice and ombudsman. Rose Horscroft, Harlow, Essex.

Rose HorscroftLevel 1

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Easy to do insurance with !

Very very helpful customer service team who made tailoring my insurance to suit me easy , which included adding my parents into my policy and getting my premiums down to an affordable monthly price

Lydia GoughLevel 1

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Simple and value for money

Ageas have been really good. Cheaper quote than anyone else, courtesy car as standard too.

Calvin RogersLevel 1

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Friendly and professional

Excellent customer service and exceptional, fast claim handling skills.

Temi Immanuel Level 1

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Made and upsetting difficult process even worse

I have had a personal injury claim with Ageas Law after a fatal car accident for 20 months and the whole process has been horrible. The numerous case handlers I have had have been dismissive, aloof and utterly uninterested in the case. The medical...

I have had a personal injury claim with Ageas Law after a fatal car accident for 20 months and the whole process has been horrible. The numerous case handlers I have had have been dismissive, aloof and utterly uninterested in the case. The medical "professionals" they send you to see can barely make eye contact then come up comprehensive copy and paste reports after seeing you for all of 3 minutes. Totally regret going with them.

bbLevel 1

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Mess up

Got hit by an uninsured driver and said i was covered under u insured drivers policy act.. cut a long story short i had to do their job for them got the uninsured driver to admit liability and still wouldnt reimburse my excess aswell as giving me 2...

Got hit by an uninsured driver and said i was covered under u insured drivers policy act.. cut a long story short i had to do their job for them got the uninsured driver to admit liability and still wouldnt reimburse my excess aswell as giving me 2 grand less than my car was worth.. the words out of their mouths were 'even if the third party is uninsured doesnt mean its their fault' an experience eith this company has left me exhausted, insane and livid and i recomend not anyone to take put insurance.. oh also i paid for a courtesy car but because it was write off and not repairable they wpuldnt give me one leaving me and my pregnant partner to suffer.. absolute shambles of a company and shouldnt be allowed to trade or insure anything

BigladLevel 1

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