Ageas Car Insurance Reviews

Made and upsetting difficult process even worse

I have had a personal injury claim with Ageas Law after a fatal car accident for 20 months and the whole process has been horrible. The numerous case handlers I have had have been dismissive, aloof and utterly uninterested in the case. The medical...

I have had a personal injury claim with Ageas Law after a fatal car accident for 20 months and the whole process has been horrible. The numerous case handlers I have had have been dismissive, aloof and utterly uninterested in the case. The medical "professionals" they send you to see can barely make eye contact then come up comprehensive copy and paste reports after seeing you for all of 3 minutes. Totally regret going with them.

bbLevel 1

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Mess up

Got hit by an uninsured driver and said i was covered under u insured drivers policy act.. cut a long story short i had to do their job for them got the uninsured driver to admit liability and still wouldnt reimburse my excess aswell as giving me 2...

Got hit by an uninsured driver and said i was covered under u insured drivers policy act.. cut a long story short i had to do their job for them got the uninsured driver to admit liability and still wouldnt reimburse my excess aswell as giving me 2 grand less than my car was worth.. the words out of their mouths were 'even if the third party is uninsured doesnt mean its their fault' an experience eith this company has left me exhausted, insane and livid and i recomend not anyone to take put insurance.. oh also i paid for a courtesy car but because it was write off and not repairable they wpuldnt give me one leaving me and my pregnant partner to suffer.. absolute shambles of a company and shouldnt be allowed to trade or insure anything

BigladLevel 1

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Don't bother with Ageas

I took out car insurance with Ageas, I made a admin mistake and did not reveal a car incident. They emailed me and increased the premium by 60% and would not reduce the premium. I had the policy for 2 days and they wanted to charge £35 to cancel the ...

I took out car insurance with Ageas, I made a admin mistake and did not reveal a car incident. They emailed me and increased the premium by 60% and would not reduce the premium. I had the policy for 2 days and they wanted to charge £35 to cancel the policy. I was paying by DD so told them to stuff it and cancelled the policy.

Alan TitleyLevel 1

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THE WORST COMPANY I HAVE EVER HAD TO DEAL WITH!!!!!

From previous comments you can see the horrific service of this company. From start to finish this company has been a complete mess. The stress and anxiety it has caused me due to lack of communication (not returning phone calls, emails, not keeping...

From previous comments you can see the horrific service of this company. From start to finish this company has been a complete mess. The stress and anxiety it has caused me due to lack of communication (not returning phone calls, emails, not keeping me in the loop) having several advisers due to "leaving staff". I have had to bring together my own evidence while going though an accident claim that was not my fault. I could not think of a company that I would recommend less. After waiting over a year an a half for my case to be settle my payment has been received from the third party and still has not been deposited to myself. THE WORST COMPANY I HAVE EVER HAD TO DEAL WITH!!!!!

Faye LutchmayaLevel 1

(3)

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WARNING.....

Son aged 17 took out car insurance policy with black box requirement. The company installing the box reported the grill was not the standard original part and would be classed as a undeclared modification. This grill was fitted by previous owner...

Son aged 17 took out car insurance policy with black box requirement. The company installing the box reported the grill was not the standard original part and would be classed as a undeclared modification. This grill was fitted by previous owner and my son had no knowledge of it not being original. Another issue was tinted windows which my son offered to remove immediately. Broker then advised him Ageas cancelling policy with no opportunity to correct so called modifications
Basically 11 days insurance has cost £168 which included cancellation fee & black box installation (which never took place) plus black mark on insurance history. Avoid!!!!
.

Jk2019Level 1

(2)

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Appalling claims settlement process

Ageas claims are absolutely...

Ageas claims are absolutely appalling.
Fast enough to take your money for a policy but a very different story when they are supposed to pay it out!
I had my prize Porsche stolen last November, and trying to get some professionalism and efficiency from there claims department is impossible.
The appointed loss adjuster took over 2 months to make an appointment to see me, then didn’t bother to reply to my emails asking him what he wanted in the way of documentation. The claim handler then told me not to deal with him any more or reply to his emails as he was ‘off the case’. He then turns up at my home unannounced 3 weeks later saying he is ‘back on the case’ and apologised for all the mess up!
Ageas left it over 3 months before requesting a police report (that takes another 3 weeks). When I asked why everything is not requested at the start of the claim, I’m told ‘we can take as long as we like’! What sort of professional response is that!
The claim is now into its 5th month and although I emailed the claim handler a week ago asking for an update, I still have no reply. They can’t even respond to an email in 7 days! I also asked for contact details for the head of the total loss department, and they wouldn’t give them to me, disgusting service. I have made complaint to the FOS and the FSA (financial governing bodies) as well as Ageas themselves.
Next step will be the press and the courts!

BehroozLevel 1

(2)

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Confused!

I received an email from Ageas warning me if I didn’t pay the outstanding premium of £0.00 (yes! ZERO), within one week they would cancel my policy and charge me £50 for doing so! The email then went on about how important it is to have insurance and t...

I received an email from Ageas warning me if I didn’t pay the outstanding premium of £0.00 (yes! ZERO), within one week they would cancel my policy and charge me £50 for doing so! The email then went on about how important it is to have insurance and that I would not be covered. Received the email on a Sunday morning and no customer service open. Hopeless!

NorthernlassLevel 1

(1)

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Rediculess

Ageas Law have had my personal injury claim settled for 5 months now. They have a cheque in my name that they keep delaying sending. I have had 5 case workers since i started the claim due to staff quitting. When asking to speak to a manager it take...

Ageas Law have had my personal injury claim settled for 5 months now. They have a cheque in my name that they keep delaying sending. I have had 5 case workers since i started the claim due to staff quitting. When asking to speak to a manager it take 48 hours for a call back... then you get no call back and have to start the process again. Id avoid by all costs

CherylLevel 1

(6)

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unfairly voided my policy after 3 months

They are the underwriter for my car insurance policy. After being insured for 3 months, I received a letter asking me to send them a list of documents the very same day else they would void my policy. I did not have all the documents with me on that...

They are the underwriter for my car insurance policy. After being insured for 3 months, I received a letter asking me to send them a list of documents the very same day else they would void my policy. I did not have all the documents with me on that day, then they voided my policy. Their hasty decision has left a black mark on my insurance record i.e. my premium has more than doubled and I cannot get any temporary cover. AVOID AGEAS AT ALL COSTS

AnonLevel 1

(10)

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Great Product

Great customer service and competitive premiums!

Matt WallisLevel 1

(2)

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STAY CLEAR!!!!!!!!!

To cut a very long story short, Ageas have caused me so much hassle, far to much to possibly write in a review, had a couple of dealings with Ageas, never again!!! Stay well clear!!!!

Fiona NealLevel 1

(12)

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Please avoide using this company

My car was resently place with this company by insurance brookers...

My car was resently place with this company by insurance brookers Brightside
My car was subsequently stolen ( this i might add i had nothing to do with)
firstly they have been left waiting for month the customer service has been compleatly unintrested and continuosly fobbed me off They are using inaccurate information to prejudice the claim in there favour the customer service is shocking at best
They are trying every tric in the book to not to pay the claim. they will also no let me know where the vehicle is being kept or return my key. this case is now with the financial ombudsman.
please read other online reviews where there are many other horrific case of how ageas other customer
Brightside insurance broker have also been extremely un helpful

ryan coleLevel 1

(10)

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Conflicting advice, unwilling to help

Ageas constantly told me that I had cover for lost earnings shortly after accident. They then did a 180 and said they never cover such things after telling me to document everything and send them proof. Then they did nothing for three monhs before...

Ageas constantly told me that I had cover for lost earnings shortly after accident. They then did a 180 and said they never cover such things after telling me to document everything and send them proof. Then they did nothing for three monhs before saying that they couldn’t dispute the other drivers claims even though they could dispute mine. They didn’t fight my corner one bit, gave me conflicting advice and seemed completly unintrrested in my situation. Couldn’t even resend my policy to me

Dan Amson Level 1

(10)

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I gave them one star because it is the lowest i could go.

I had a car accident. Informed ageas, best word to describe them: awkward. They made a difficult situation much more difficult, mistakes made, avoidance tactics etc. Go to a reputable company, not ageas.

Iris MossLevel 1

(14)

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Car swap.

£680 CHARGE FOR A CAR SWAP !!! I have taken the AGEAS insurance through the Swinton, my car is old 2002 and breaks down quite often, wanted to swap the car for a 2010, they've calculated the additional £680 on the top of my existing policy !!! Be a...

£680 CHARGE FOR A CAR SWAP !!! I have taken the AGEAS insurance through the Swinton, my car is old 2002 and breaks down quite often, wanted to swap the car for a 2010, they've calculated the additional £680 on the top of my existing policy !!! Be aware of it when you think of taking this insurance, nobody will tell you about it at the beginning!

AdriaLevel 1

(11)

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CheekyCharges Campaigner

no hassle, quick and easy experience.

Michael Ogilvie HanniganLevel 1

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I hope it's was a teaching experience

A third party car reversed into me, I did every thing right, got details, the third party admitted it was there fault, got...

A third party car reversed into me, I did every thing right, got details, the third party admitted it was there fault, got witness
Details, unfortunately , after the initial quote, via claims fast, (who have been fantastic by the way,) but because the repair was more than the cost of repair, I was past to Ageas, they are rude unhelpful , and plainly not interested, after my first call to them I was breaking my heart , they were so horrid , now because the policy is in my husband name and I am only the named driver they won't even speak to me about it , even though he has already given permission on two occasions, so I have no idea where my car is as it was taken from the original garage , to an Ageas approved garage, all my personal belongings are still in the car. I have a terrible feeling I am going to be left very badly out of pocket by this experience.

John SotosLevel 2

(13)

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Good customer service after accident

I switched my car insurance to Ageas earlier in the year and following a car accident I received excellent customer service. A hire car was quickly arranged and repairs to my vehicle swiftly arranged. I was very pleased with the help I received.

PembertonLevel 1

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Claims are easy

Really efficient claims process and friendly too. Will stick with Ageas for a while :-)

LLevel 2

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