Took out home insurance with Ageas this year. The process was really straightforward. Pricing was clear and support from the helpdesk was excellent.

We have been with Ageas for three years. The claim and quotes do not match the market prices. So, I had to shell out my money for home accident.

Extremely Disappointed with Ageas – Unexpected Charges and Poor Customer Service I am extremely disappointed with the way Ageas has handled my car insurance policy.... Extremely Disappointed with Ageas – Unexpected Charges and Poor Customer Service I am extremely disappointed with the way Ageas has handled my car insurance policy. I agreed to pay £592.47 for one year of insurance, but was later asked to pay an additional £67 even though my cover had not yet started. On 8 October 2026, I spent over 1.5 hours on the phone with customer services, being placed on hold several times. I was told there was an issue with Ageas’s system regarding my vehicle details. My car is a Lexus ES 300h Hybrid F Sport, but their system listed a different description, and I was told this could make the insurance more expensive. After checking with the Lexus main dealer in Bristol where I purchased my car, I was unable to get confirmation of the distinction Ageas was making. I was promised a callback or email explaining the issue and offering a solution, but neither arrived. I had to contact Ageas again myself on 9 October, yet received no satisfactory explanation or help. Having lost confidence in the company, I decided to cancel the policy, which was due to start on 23 October 2026. I was initially told I would have to pay a £50 cancellation fee. After negotiating, this was reduced to £20 for an insurance setup fee. In my opinion, this is still unfair because my cover had not started and I had not received any paperwork by post. To make matters worse, I was told my refund would be sent by cheque, taking up to 14 days to arrive and another 5–10 working days to clear. I would also have to travel approximately 20 miles to my nearest bank to pay it in. This is an unnecessarily slow and inconvenient process in an age when electronic refunds are standard. Overall, this experience has cost me time, money and considerable frustration. Unexpected charges, incorrect vehicle details, poor communication and an inconvenient refund process have seriously damaged my confidence in Ageas. Based on my experience, I cannot recommend Ageas. Please check all charges, vehicle details and cancellation terms carefully before taking out a policy with this company. I certainly would not use them again. Read more Read less

Easy to get a quote and pay for policy . great communication with them.

A rarity in the insurance world, fair, very competitive and easy to deal with.

Good customer friendly service and well communicated on policy

Insured my senior parents for their car last year. Very reasonable prices and great cover. Easy to get hold of when insurance transferred to a new car too. Very impressed.

Transparent costs, ability to update your personal details online without paying an 'admin' fee, easy to deal with, honest renewal quote.

Good company. RAC affiliated to insurance very poor customer service