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marcin s

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Review of the Ageas, Car insurance:

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Extremely Disappointed with Ageas Unexpected Charges

Extremely Disappointed with Ageas – Unexpected Charges and Poor Customer Service I am extremely disappointed with the way Ageas has handled my car insurance policy. I agreed to pay £592.47 for one year of insurance, but was later asked to pay an additional £67 even though my cover had not yet started. On 8 October 2026, I spent over 1.5 hours on the phone with customer services, being placed on hold several times. I was told there was an issue with Ageas’s system regarding my vehicle details. My car is a Lexus ES 300h Hybrid F Sport, but their system listed a different description, and I was told this could make the insurance more expensive. After checking with the Lexus main dealer in Bristol where I purchased my car, I was unable to get confirmation of the distinction Ageas was making. I was promised a callback or email explaining the issue and offering a solution, but neither arrived. I had to contact Ageas again myself on 9 October, yet received no satisfactory explanation or help. Having lost confidence in the company, I decided to cancel the policy, which was due to start on 23 October 2026. I was initially told I would have to pay a £50 cancellation fee. After negotiating, this was reduced to £20 for an insurance setup fee. In my opinion, this is still unfair because my cover had not started and I had not received any paperwork by post. To make matters worse, I was told my refund would be sent by cheque, taking up to 14 days to arrive and another 5–10 working days to clear. I would also have to travel approximately 20 miles to my nearest bank to pay it in. This is an unnecessarily slow and inconvenient process in an age when electronic refunds are standard. Overall, this experience has cost me time, money and considerable frustration. Unexpected charges, incorrect vehicle details, poor communication and an inconvenient refund process have seriously damaged my confidence in Ageas. Based on my experience, I cannot recommend Ageas. Please check all charges, vehicle details and cancellation terms carefully before taking out a policy with this company. I certainly would not use them again. Reviewed on: 9th October 2026

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