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Hastings Direct: Car insurance reviews

View other Hastings Direct products
3.17
Based on 682 reviews, last reviewed 19th Apr 2026
100% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
35%
See only 4 star reviews
20%
See only 3 star reviews
6%
See only 2 star reviews
4%
See only 1 star reviews
35%

Latest highest rating:

4

Hail Hastings! Went through Hastings Direct for my car insurance, overall very efficient and quick process. Blackbox policy clearly outlined and sent out to myself v... Read more Reviewed on: 19th April 2026
James W's avatar
James W

Latest lowest rating:

1

Poor service even poorer company Ive given 1 star because its the lowest… Ive given 1 star because its the lowest i can give had a major motorbike accident may last year was in a coma... Read more Reviewed on: 4th April 2026
Mick Lee's avatar
Mick Lee
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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (682)

CheekyCharges Campaigner

5
They are brilliant. No issues, answers every question I have. Never am bombarded with emails, and are just overall very helpful! Reviewed on: 27th February 2016
Georgia Norton's avatar
Georgia Norton

CheekyCharges Campaigner

3
Cheapest price we could find for a decent insurance policy Reviewed on: 27th February 2016
Anna Hewitt's avatar
Anna Hewitt

CheekyCharges Campaigner

3
Been good, prices were great, not available online though to edit yourself. Reviewed on: 26th February 2016
Kiran Kaur's avatar
Kiran Kaur

Car insurance...automatic renewal!

4
I was happy with my car insurance deal last year but the automatic renewal process drives me nuts! Renewal quote is always higher... Reviewed on: 24th December 2015
David's avatar
David

Best legal team I ever met

4
I had a car accident in end of May and it was a fault of third party. I had been hit from rear. I had suffered with whiplash and Hastings offered me free legal cover to claim my personal injury claim. Their legal team is very efficient and processed my claim very quickly. I highly recommend them. Reviewed on: 12th November 2015
Sam's avatar
Sam

Expensive, un helpful and not co-operative

1
Charged me £100 for switching street's when moving for updating details. Apparently post code was 'more of a risk for accidents' Reviewed on: 11th November 2015
Shelley Stojanovic's avatar
Shelley Stojanovic

Disappointed

2
They don't write clear notes constantly got to repeat yourself and they don't do as you ask Reviewed on: 11th November 2015
Russell Rabey's avatar
Russell Rabey

excellent

5
Quick and easy form to fill out to recieve quote. Quote was clear and quick to process with payment. Very helpful and low deposit to pay. Reviewed on: 9th November 2015
Georgia Lydia Foster's avatar
Georgia Lydia Foster

good customer service and price

5
hastings direct were easy to deal with,great price,when i had to claim they were really quick for courtesy car .The rest of the claim and my car were fixed within 3 weeks.I would use them again,and was impressed by them Reviewed on: 6th November 2015
sgthaggis's avatar
sgthaggis

Excellent

5
Excellent service from Hastings direct. Staff are always available to help over the phone or by email. Insurance comes down by half price after the first year of being with the company. Very cheap insurance company including extras such as courtesy car. Overall great insurance company. Reviewed on: 4th November 2015
Jenny's avatar
Jenny

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