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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.14 (649 reviews)

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3.07

Based on 649 reviews, last reviewed 24th Jul 2025

No new 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

34%

20%

35%

Latest highest rating:

5

Great experience recently when renewing Great experience recently when renewing Reviewed on: 21st June 2025

Latest lowest rating:

1

Really annoyed, beware of Hastings insurance. Really annoyed, beware of Hastings insurance. Took out insurance and sent no claim from previous insurer which they would not accept, so I been on the... Read more Reviewed on: 24th July 2025

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (649)

Easy to communicate with

Very pleased with the service received from Hastings Direct car Insurance. After informing them off an accident was involved in they took it all in hand and sorted solicetors etc to deal with my claim. Also having the car assessed for road worthy. Reviewed on: 24th March 2015

Not interested in the customer, just the money

Everyone loves cheap insurance, Hastings sell the personal touch but as soon as you get someone else to deal with your claim, instead of helping you they help themselves and look at anyway possible to get some money out of you. Charges on pretty much anything. Reviewed on: 24th March 2015

Basic insurance - exactly what I needed

Cheap and cheerful, I have had no problems with this car insurance. Deliver the basics with no fuss. Reviewed on: 24th March 2015

easy and quick

I recently purchased my car insurance with hastings direct online and they gave m a great price tht could not be matched elsewhere. The procedure was easy and quick and I was insured within minutes. Reviewed on: 24th March 2015

Easy to set up good price and good customer service

The service i received when taking out my booking was very good, they made it an easy process on the phone and were able to answer all my questions i had. The price was good for what i was looking for affordable. i would definitely recommend to my friends and family Reviewed on: 24th March 2015

excellent cover at a good price

Hastings car insurance is excellent at a good price,however you have to be careful about the add ons;in particular they charge a really high fee for taking out a car insurance policy over the phone-it certainly pays to go through the internet! Reviewed on: 24th March 2015

Great price, very good customer service when I had a query.

Using Price Comparison site, Hastings Direct were close to being cheapest. I then contacted cheapest three & Hastings gave me best deal and got my business. Smart Money means smart haggling!!! Reviewed on: 24th March 2015

Very slow paying out post accident.

Very slow paying out post accident, but when they eventually paid me it was a fair amount. Reviewed on: 24th March 2015

very helpful when u have needed them

I have needed hastungsnonce after a car crash and a couple of times after breaking down. They were incredibly helpful each time - I couldn't have asked for better service Reviewed on: 24th March 2015

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