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Danielle Altoft

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Review of the Hastings Direct, Car insurance:

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Don't bother

They maybe cheap but it has definitely been a case of what you pay is what you get for me. After being in a no fault accident this insurance company and claims management company have outdone themselves to accommodate the third party insurers instead of me the policy holder and the NOT AT FAULT driver. I've been lied to, claim handlers consistently contradict each other with each call. It's extremely difficult to get through to claims each time I've called (8 times now) I've been on hold more than 35 minutes. I've been put into a no win situation and am now out of pocket to the tune of £4,000. Oh and to add to the injustice they have taken the outstanding monthly payments from my insurance settlement even though I wanted to insure any new car under the remainder of the policy. I can keep the hire car for an additional 7 days but It may take them 5 days to pay my settlement. Leaving me 2 days to sort out a car if I'm lucky!! Certainly will not be using this company again and would advise people to seriously consider before taking out their own insurance with Hastings. Reviewed on: 22nd September 2016

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